Mazda North American Operations

Revdex.com,Ms. [redacted] CX-5 has over 75,000 miles at the time of the customer complaint.  Mazda's warranty that covers defects is 3 years or 36,000 miles whichever occurs first.  Since Ms. [redacted] vehicle has exceeded Mazda's warranty, no assistance can be provided from...

Mazda.Regards, [redacted]

Revdex.com,The customer is responsible for all repairs to their 2007 Mazda.  All warranty have expired and the vehicle is not a repurchase candidate.Regards,Mazda

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Mon, Jan 26, 2015 at 4:04 PMSubject: CC Ref# [redacted] - Mazda Follow-UpTo: "[email protected]" <[email protected]>To Whom This May Concern, This response is in regards to Revdex.com Consumer...

Complaint # [redacted], Mazda Reference # [redacted]. We have contacted [redacted] regarding his transmission and warranty concern.  [redacted] visited a Mazda dealership in September 2013, April 2014, and July 2014 to have his transmission noise diagnosed.  After each diagnosis, the Mazda dealership determined that the vehicle’s noise was normal and no repairs were needed.  At this time, Mazda has found [redacted] transmission to be operating to normal specifications. Please contact me at the number below with any additional questions. Thank you,[redacted] | Representative | Customer ExperienceMazda North American Operations | www.MazdaUSA.comT [redacted] | F [redacted] | [redacted]

Mazda's position remains the same this point.  The vehicle is outside all applicable warranties.  The parts warranty for the turbo replacement expired 12 months/12,000 miles after the replacement.

Please have the customer call our Customer Experience Center at [redacted] for assistance with the vehicle.
Regards, [redacted]

Revdex.com,
Please have the customer contact our customer experience center at [redacted] to request a refund of the battery repair.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
The car only had 8400 miles on it when the Turbo that mazda replaced blew up. There is no way a dealership installed, new turbo should break down after only 8400 miles. Even the Service advisor at the dealership said it's either a defective turbo or it was installed improperly. For Mazda to expect me to pay for this repair is ludicrous. They know full well that that turbo should not of failed. The car was very well maintained and not mistreated. They need to stand behind their products and services and make this right.
Regards,
[redacted]

Better...

Business Bureau:
I
have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action
would not resolve my complaint.  For your reference, details of
the offer I reviewed appear below.Since
my original complain,t I have had my 2008 Mazda 3 diagnosed at
Colonial Mazda in Danbury, CT (at the request of Mazda Customer
Service).  It was confirmed the dealer that my car showed an
error code ([redacted]) which confirms that my power steering pump/pump
assembly and power steering fluid and lines need to be replaced. This
diagnosis cost $120.18 w/tax. As I mentioned earlier, the reason I
brought the car in to the dealer was to confirm my complaint. I was told ( with no
promises) that my car might qualify for "Out of Warranty Repair".  After 2 weeks of waiting for an answer, I was told not only would they not pay for the repair in total or even  partially, they also would not reimburse me for the diagnosis they requested.A little history, the first repair after the recall was done on November 9 of 2010. The car had almost 22,000 miles. The second time this problem occurred the car had approximately 78,000. The new and improved parts used for the repair lasted only 56,000 miles. I bought this car with 35, 000 miles on it in 2013. In retrospect, this issue was apparent back then. The car always made a winning noise when turning the wheel, especially when parking. It also, when idling, made a grinding sound. Some thought it was the pulley tensioner. The grinding sound went away as soon as the power steering failed. One could conclude this "repair" was failing after 13,000 miles.I have owned several cars that have logged between 200 -300,00 miles and have never had a problem with the power steering. My wife's car, a 1997 Nissan Altima SE, has almost 300,000 miles and has never had a problem with the power steering just to put things in perspective. I'm not sure anyone (consumer and said company alike ), should be satisfied with a power steering system that has failed twice with under 80,000 miles on it.  I don't believe Mazda could defend this type of lackluster performance of their vehicle. A proud,responsible company would not hide behind  THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S  rule of only have to fix the defect once when they know for certain this is a defective part/design. In conclusion,  having  worked in a customer service business for over 20 years I ,nor any company I represented, would ever let a loyal customer walk away with nothing, especially if I we knew the customer's compliant was legitimate.  This is not an approach a company that is concerned with its reputation should follow. 
Regards,
[redacted]

The final recall remedy part has been ordered and Ms. [redacted] vehicle will be repaired.  The dealership will contact Ms. [redacted] once the part arrives.

Revdex.com, Mazda reviewed Mrs. [redacted] request for assistance with the brake repair on June 3rd and assistance was declined since the warranty that covered this repair had...

expired.  The adjustment warranty that covers brake repairs is 12 months or 12,000 miles whichever occurs first.  Since the [redacted]'s vehicle has over 54,000 miles it's well beyond the adjustment warranty. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree that the noise my vehicle is making is normal.  Per my prior communication on 1/4/15, I have taken my vehicle to other third party repair facilities, including a transmission repair shop, and they all state that something is failing within the transmission.  The problem started while the vehicle was under warranty and Mazda should honor that and make the necessary repairs.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have received my refund check. Thank you for your help with this matter
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Yes, I am working with Mazda North American Operation's mediation team to resolve this issue just like what's claimed in their response.  I choose to make the statement as I do not accept the response is because the whole thing was started with their mediation team.  If it's not the mediation team deliberately slow down the process, ignore my response, and refused to reply in writing, it wouldn't have to be a compliant through Revdex.com.  Perhaps my compliant wasn't read carefully at all.  It is understood the natural of negotiation, however, a quality mediation team that pays caring and respecting attitude would actually ease the whole thing.  After a long wait, I finally got the formal offer for settlement and there is at least another half month away to finish the process.  Thanks Revdex.com for having both compliant and Auto Line programs to help consumer.]
Regards,
[redacted]

Mr. [redacted] vehicle ([redacted]) is not a repurchase candidate as it is no longer covered under Virginia's Lemon Law guidelines. Mr. [redacted] can contact the Customer Experience Center at (800) 222-5500 for further assistance with obtaining the recall parts.  Regards,[redacted]...

[redacted]Manager, Customer Mediation