terrible customer service they try to screw you at every turn after a simple co payment they try to charge you an extra 158.00 just to meet with a doctor and this is supposed to be cover why have a co payment run from this provider before you have to make a claim you will be glad you did
this response because:
"should" is not good enough. Hence, my entire complaint to begin with. The claim was already expedited (after not being originally resubmitted like it should have) and I was told "for sure" it will be completed the week of memorial day...it is now June 5th and NOW today you are telling me it "should be completed within 7-10 business days"? That's the best you can do??? This is absolutely ludacris. This started MONTHS and many, many phone calls ago. The fact that you can't just get one single claim finished that you messed up to begin with is RIDICULOUS.
39 weeks pregnant and this is what I have to deal with? DEALING WITH MY HEALTH INSURANCE COMPANY'S MISTAKE SHOULD BE THE LAST THING ON MY MIND RIGHT NOW.
The way you conduct your business and treat your members is abslutely depolorable.
Not to mention, you also processed one of my dental claims wrong as well...but that's a whole other story. Get your act together.
[redacted]
All calls are documented when a member calls. There are no calls documented by anyone to (855) 383-7247. They will be able to assist the member or forward the member's call to someone who can assist if the issue is regarding an ANthem Blue Cross issue.
Revdex.com:
I had recently reattempted to get cancel my account with Anthem, and found success once I had mentioned this complaint. Thus, this matter has been...
taken care of, and you can notify the Business as such. Thanks for all of your assistance with this matter,
E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10273886, and find that this resolution is satisfactory to...
me.
Regards,
[redacted]Athem/Blue Cross customer: [redacted]
Policy ID : 9[redacted]98
Complaint: 9943728
I am rejecting this response because:
My complaint is specifically regarding the lack of timely response from the business. ...
Being in touch with me in 30 days is a) too long of a response time and b) does not give any guarantees that I will receive the repayment owed to me. I will be satisfied when I am repaid and when I receive clarity on how to avoid such delays in the future.
Regards,
[redacted]
Complaint: 10060547
I am rejecting this response because: The last response the business sent me by mail simply referred me to their customer service system. I have contacted their customer service by phone, who told me that they would update my address (on 13-Jun-2014), but when I view my account online, my address remains unchanged. I have now been trying to change my address with my insurance provider for over 4 months. The process should not be this difficult. I have met all of their requirements, and followed all of their processes. I should not have to wait 30 days for a response. They should simply update my address.
Regards,
[redacted]
The health plan has initiated a grievance regarding this member's complaint. The member will receive a response from the health plan within 30 calendard days.
Complaint: 10017160
I am rejecting this response...
because:
I am going to keep rejecting this response because this needs to stay open until they actually come up with something besides "give us 30 days". Also note that they have not responded to a complaint I filed internally with the company asking them to call me.
...and now my bank said it could take up to 90 days to investigate why blue anthem charged me for the same three month period twice. In the meantime I am out the amount of three months premiums.
Regards,
[redacted]
The health plan has initiated a grievance for this member. He will receive a written response within 30 calendar days.
terrible customer service they try to screw you at every turn after a simple co payment they try to charge you an extra 158.00 just to meet with a doctor and this is supposed to be cover why have a co payment run from this provider before you have to make a claim you will be glad you did
Complaint: 10076867
I am rejecting...
this response because:
"should" is not good enough. Hence, my entire complaint to begin with. The claim was already expedited (after not being originally resubmitted like it should have) and I was told "for sure" it will be completed the week of memorial day...it is now June 5th and NOW today you are telling me it "should be completed within 7-10 business days"? That's the best you can do??? This is absolutely ludacris. This started MONTHS and many, many phone calls ago. The fact that you can't just get one single claim finished that you messed up to begin with is RIDICULOUS.
39 weeks pregnant and this is what I have to deal with? DEALING WITH MY HEALTH INSURANCE COMPANY'S MISTAKE SHOULD BE THE LAST THING ON MY MIND RIGHT NOW.
The way you conduct your business and treat your members is abslutely depolorable.
Not to mention, you also processed one of my dental claims wrong as well...but that's a whole other story. Get your act together.
[redacted]
All calls are documented when a member calls. There are no calls documented by anyone to (855) 383-7247. They will be able to assist the member or forward the member's call to someone who can assist if the issue is regarding an ANthem Blue Cross issue.
A grievance has been initiated for this member. The member will receive a written response from the health plan within 30 calendar days.
We can not identify this member. Please have this member provider his new health plan ID number.
Revdex.com:
I had recently reattempted to get cancel my account with Anthem, and found success once I had mentioned this complaint. Thus, this matter has been...
taken care of, and you can notify the Business as such. Thanks for all of your assistance with this matter,
E[redacted]
We are unable to ideintufy this member. Please have her provide her health plan ID number that was in effect in June 2014.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10273886, and find that this resolution is satisfactory to...
me.
Regards,
[redacted]Athem/Blue Cross customer: [redacted]
Policy ID : 9[redacted]98
Complaint: 9943728
I am rejecting this response because:
My complaint is specifically regarding the lack of timely response from the business. ...
Being in touch with me in 30 days is a) too long of a response time and b) does not give any guarantees that I will receive the repayment owed to me. I will be satisfied when I am repaid and when I receive clarity on how to avoid such delays in the future.
Regards,
[redacted]
Complaint: 11679557
I am rejecting this response because:
I contacted the number, it was some BS customer service line...
and the person told me they could not resolve the issue.
Regards,
[redacted]
The health plan has initiated a grievance regarding this member's complaint. The member will receive a written response within 30 calendar days.
Complaint: 10060547
I am rejecting this response because: The last response the business sent me by mail simply referred me to their customer service system. I have contacted their customer service by phone, who told me that they would update my address (on 13-Jun-2014), but when I view my account online, my address remains unchanged. I have now been trying to change my address with my insurance provider for over 4 months. The process should not be this difficult. I have met all of their requirements, and followed all of their processes. I should not have to wait 30 days for a response. They should simply update my address.
Regards,
[redacted]
The claim was subsequently paid.
The health plan has initiated a grievance regarding this member's complaint. The member will receive a response from the health plan within 30 calendard days.
Complaint: 9929819
I am rejecting this response because:
How is the...
identity of any employee of anthem relevant to the issue at hand?
Regards,
[redacted]
Complaint: 10047796
I am rejecting this response because: the company is not stating that they will refund the remaining $208
/>
Regards,
[redacted]
The health plan ID number that is listed is missing one number. Please return with complete member ID number so that the health plan can research.
Complaint: 10017160
I am rejecting this response...
because:
I am going to keep rejecting this response because this needs to stay open until they actually come up with something besides "give us 30 days". Also note that they have not responded to a complaint I filed internally with the company asking them to call me.
...and now my bank said it could take up to 90 days to investigate why blue anthem charged me for the same three month period twice. In the meantime I am out the amount of three months premiums.
Regards,
[redacted]
Health plan appeals/grievances take a maximum of 30 days to research and respond.