MDR (Painting the Town)

To Whom it May Concern,We respond to this complaint as follows.We are still in correspondence with Mr*** to ensure that we address all of his issues and concernsHe has been able to successfully transfer his domain name '*** to a new provider and we have assisted him in ensuring that the following accounts have been canceled to prevent any further charges: '***' , '***com' , and '***'We will continue to assist Mr*** should he have any outstanding issues that have not been addressed. Thank you,iPage Customer Relations

To Whom it may concern, We respond to this complaint as followsMr*** signed up for an iPage account on December 20, and purchased the Go Plan at a two (2) year term along with the additional products for following services listed belowWe can confirm that Mr*** was indeed
charged the introductory rate for the Go plan which costs $a month but is billed at $for the two (2) year termWe have reviewed Mr*** account and can confirm that the account has been fully cancelled and a full refund has been issued back to the credit card charged ending in ***The refund was processed on December 21,We would like to apologize to Mr*** for any frustration and disappointment this experience has caused him in our services and would like to thank him for allowing us the opportunity to respond to this complaint. Go Plan $(Year plan) .com register - year $10.99 Domain Privacy - $( year ) Sincerely,iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
How many times and how many ways has ehost stated and agreed my account was "Terminated" or "suspended" in 2016? "On 12/30/when the invoice became delinquent, the service was suspended." Why didn't auto-pay kick in then? Why a year later after all of these issues should already be known and resolved? "after having received several notices for overdue payment", it becomes clear that my intent is to cancel and NOT payOr if not, why didn't auto-pay kick in then? If the auto-pay didn't kick in then, why would it kick in a year later? "On 12/30/when the invoice became delinquent, the service was suspended." This means to me or to any court of law that ALL CONTRACTS WERE SUSPENDED AND BROKENSo we're back to the bottom line againIt is clear the ehost service was not wanted or needed and that it was "suspended"Done, final, over, no further payment necessary; ALL AGREE. I thought the objective of a legitimate business was to look out for the customer, provide for them, give them advice, direct them in this new business venture, not steal from them, cause future problems and ongoing recurring bank withdrawals and overdraftsehost is more of a scam with very little to offer (less than expected) than a legitimate business * - all statements in quotes (“”) were made by eHost.
Regards,
*** ***

We received a call from the customer about the billing on her accountWe informed of account specifics including services provided and about the cancellation processCustomer did not cancel using the proper method and was actually sending us emails to a non-existent address for us to cancelAs a
gesture of goodwill, we provided a refund of $to the customer and we believe the customer is satisfied with the resolution

To Whom it May Concern,We respond to this complaint as followsWe have dispositioned this individual (*** ***) from our system per his request so he will no longer receive correspondence about available job opportunities with Endurance. Regards,Endurance Customer Relations

The charge was for "Directory Listing" service but the product has since been removed from the accountWe note the account is still open as a free domain parking account so the customer can manage the domain name on the accountIf the customer does not wish to manage the domain, we can cancel the domain parking account but he will no longer be able to access or manage his domainIf this is acceptable to the customer and he no longer needs the domain name, he can provide confirmation by replying to our email regarding his Revdex.com complaintThe return email address is [email protected] and the subject line should be: [***] Revdex.com Complaint #***Once we have confirmation that he no longer needs the domain, we will cancel the domain holding account and that will ensure our system will not try to charge him again for products or services in the future.Thank you!

To Whom It May ConcernWe respond to this complaint as follows*** *** did provide his *** information on March 1, As we did not have the *** information in a timely manner we chose to move forward with issuing a check of $on February 26, so we could amicably and quickly resolve the issue.The refund has been sent by check to ensure there is no confusion and ensure the refund is collected by the customerThe check has been sent to the account information on file, which is:*** ***
*** *** *** *** ***
*** *** ** ***Regards.A Small Orange Customer Relations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You tell me there are malicious files and my *** is outdated.I tell you look again.You say I am right and you were wrong on both counts I still believe this is a sad ploy to falsely accuse people of infection, to sell the site lock service.This is the worst customer service I have received in a long time and I deserve to be compensated for my time dealing with your errors and your misinformation.I am a year customer and I deserve better than this shoddy and dishonest treatment.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We respond as follows to this complaint.Mr*** *** contacted us on October 24,regarding monthly charges to his credit card for web hosting services that he signed up for on August 30,Mr.*** requested that the account be cancelled as he never used the
services and requested to be refunded for charges that occurred dating back to August 30,to October 23,2016. The web advisor cancelled the account per Mr***'s request and issued a refund in the amount of $for charges that occurred in the months of July, August, September and October of as our billing policy states that we are able to issue a refund for charges that occurred in the past days of a cancellation request. We have reviewed Mr***'s account, and can confirm that his credit card was being charged $a month from August 30,up until October 31,The hosting price then increased to $a month on November 30,and Mr***'s credit was charged $a month from November 30,to October 23,We have also reviewed Mr***'s contact history and can confirm that there were no calls made to our web advisors to cancel the account prior to the contact made on October 24,Per our terms of service, it is the customers responsibility to contact our support team to cancel the services if the services are no longer needed or used Due to the fact that Mr*** never used the services we have issued an additional refund in the amount of $for charges that occurred between August 30,to June 23,The refund was processed to Mr***'s credit card ending in *** as of November 2,and will appear on Mr***'s bank account within the next 5-days As of now , Mr***'s account has been cancelled and no further charges will occur to his credit card from ***.Sincerely, *** Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
1/19/2018Response to eHostAt end of I started a website using ehost, and let it expire at the end of after one yearIt was my understanding the account and everything connected to that account was closed. Now, one year later, in Dec 2017, I am charged out of the blue with no notice of any impending charge or knowledge of an impending charge in excess of $100, because someone forgot to close some connection with auto-pay to ***I knew this to be a trial period, the website was lacking features and too expensive for so many problemsI had no intention of paying another $for another year with inferior software and no messaging or email address; simply a test run. Why would I allow this auto pay to stay open if I had no intention of renewing, as shown by one whole year of inactivity with ehost, if I had any idea it would be my responsibility to close the *** auto pay connection in addition to closing the ehost account? ehost is the one handling the transactions in order to oversee their service of the website. I do not have accurate dates because *** does not go back that far, nor my bank accountThere seems to be a dispute that the account was inactive for an entire year, before this new automatic payment popped up, but this can be easily proven with hard copies
Regards,
*** ***

To whom it may concern, We respond to this complaint as followsWe would like to take this opportunity to further explain to Mr*** that the reason the campaign only seemed to last days is because it depleted its fundingWith clicks at a rate of $per click as Mr*** stated, with the total funding being the amount of $to exhaust, his campaign would have only counted individual clicks before funding depletedWe understand that Mr*** feels that he is entitled to a refund, however we will not be issuing one as the services have already been completed.In closing, we would like to again apologize to Mr*** for any confusion throughout this processIt is not our intention to come off as deceitful, and we are sorry to hear that you feel as suchWe hope to have the opportunity to assist Mr*** further in the future with any issues and we encourage him to contact us should he have anything more he needs assistance with. Regards, Customer Relations

To Whom It May Concern,We respond as follows to this complaint.On July 26, 2017, Mr***'s account was scanned for malware and deactivated due to a virus found on his accountHe was then emailed regarding the malware scan and made aware of the deactivation of his accountMr*** contacted our
Technical Support team on August 1, via chat to inquire about the deactivationOur team was able to run a malware scan and create a list of the malware found in a file called malware.txt inside of his File ManagerWith this file, Mr*** would be able to lto his files and remove the malware himself, if capable, or allow a third party to process the clean upOn August 5, 2017, Mr*** contacted our Support team once again to run a malware scanAfter the scan, the account was found malware free and reactivated. Having reviewed the correspondence between Mr*** and our representatives as well as the charges on the account, there was not a charge of $for malware cleanup initiated from BluehostHowever, we do often work with third parties such as ***, and encourage our customers to work with experienced Security Analysts if they are not familiar with the process of removing malware from accounts, as it can be a difficult processThis is presented as an option for customers, they are not required to make any purchases and are able to have a free consultation with our partners before purchaseI believe the charge Mr*** is referring to would be regarding malware removal from a third party. In an effort to provide Mr*** with further assistance, we have reached out to him to offer technical support regarding the websites that continue to be downWe believe the initial issue of his websites remaining to be down was due to propagation time, which is a standard of - hours of downtime after reactivationWe have not yet heard back from him, but we remain open to further correspondence and are willing to assist Mr*** to fully resolve this issue. Thank you for bringing this to our attention. Regards, Bluehost Customer Relations Team

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To whom it may concern,We respond as follows to this complaint. Mrs*** *** registered her '.website' *** on August 30th, Upon registration of this domain name it was set to automatic renewal, this means that the domain would charge to her card on file automatically days prior
to the expiration date, unless Mrs*** went into her Domain Central and set the domain name to manually renew. We sent notices to Mrs*** days and days prior to renewal to her administrative email on the account '***'On August 20th, the domain name renewed for an additional yearWhen we charged the renewal, we charged the existing *** credit card that was on her account, and the bank authorized the charge to be completedWhen our domain names renew, per our terms of service, they are non-refundableWe have reviewed the account and can confirm that Mrs*** did not contact us to cancel the account prior to filing the complaint with the Revdex.com However we have reached out to Mrs*** and as a gesture of goodwill we have provided her with a refund for $for the renewal and the ARN to track this refund with her bankWe have not been contacted back, but will be happy to assist with any further questions she may have. Sincerely, iPage Customer Relations

To Whom It May Concern,We respond as follows to this complaint.Mr*** *** contacted us on October 14th, and inquired about the sale of '***' not appearing on his commission report. Our affiliate team reviewed the sale in question and confirmed the reason it did not
associate to Mr*** ***'s affiliate ID was due to the account being set up by a chat support agent which violates the affiliate agreementHowever, due to the misinformation provided by the chat agent our affiliate team manually associated the sale to Mr*** ***'s affiliate ID as a courtesyPrior to commissions being paid all sales are reviewed for qualified commissionsWhen performing reviews the affiliate team uses the guidelines set forth on the affiliate agreement to determine eligibility of a saleIt appears the sale was deemed as unqualified for commission payout due to not being a new and unique customer to FatcowPer our affiliate agreement each Referred Customer must be a new and unique visitor to FatCow and must register by completing and submitting the Registration Form using valid and unique account and billing informationThe account '***' was originally created on September 30th, and then was canceled on September 15th, Having a customer cancel their account and then recreate the account is not considered a new and unique customer to Fatcow, therefore the sale was disqualified for commission payout Regards,Compliance Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Thank you for contacting the companyI believe this may have aided my long arduous attempts to have this matter resolvedIt's interesting reading that responseIt totally ignores all the other aspects that occurred and I have had to endure since March 7thAfter hours of live chat and telephone calls, emails on just one particularly evening, it seems they will refund the moneyBut not the total amountThey are charging me for usageBut I haven't the energy and time to argue for that full amountI'm too afraid they'll not deliver if I say anything
Regards,
*** ***

To whom it may concern, We respond to this complaint as followsWe would like to reiterate to Mr*** that we will be unable to investigate his complaint unless we have the necessary information to locate his accountTo explain further, the e-mail correspondences that were sent come from a ticketing systemThough the e-mails are associated to the same address, the e-mails themselves are associated to ticket threadsAs previously provided, the ticket thread (***) is the current thread which we have open in order to receive correspondence from Mr*** in regards to this matterWith the information available, we have yet to be able to locate an account in order to investigate Mr***'s concern, which is why we sent the e-mail correspondence. In order to be able to assist Mr.***, we need him to respond to the e-mail correspondence providing his domain name or any other information he has available which can assist in locating his accountWithout that information, we are unable to assist furtherWe apologize for any confusion or inconvenience this process has caused Mr.***To be able to assist Mr*** in investigating and resolving this complaint, we strongly encourage him to respond to our e-mail correspondence. Regards, JustHost Customer Relations

To whom it may concern, We respond to this complaint as followsMs*** contacted in regards to concerns with double-charging as well as expressing the desire to transfer her domains and websites to a new web hostFirstly, we have investigated Ms*** concern of double billing and
found the followingWe can see indicated in previous transactions that two transactions are being processed on the same dayHowever only one of the two transactions is processing a balance, meaning that one transaction is charging, and the other is displaying a zero balanceAs far as we can see, this goes for all transactions throughout the JustHost AccountIf Ms*** can provide a bank or *** statement indicating the double charges took place, we encourage her to forward that information through our ticket correspondence already open, ticket ID (***) so that we can assist in correcting the charge as soon as possibleIn continuation, JustHost is the child company of Endurance International Group, an entity which owns and operates many different web hosting companies and domain registrarsThough these child companies share a parent, their day to day operation is managed individually, and the management of domain records is with the registrar of the domainWe are unable to send you an EPP code through the JustHost system as the registrar is Public Domain RegistryAs a one time courtesy, we have contacted our PDR team on Ms*** behalf to request they e-mail her for a confirmation of the epp code requestOnce Ms*** has responded, then PDR's registrar operations will be able to issue her EPP codesShe will also be able to request any name server or DNS changes at that time before the transfer as initiated, as that information will be unable to be altered until the transfer has been completedThis e-mail correspondence will go to the *** e-mail address provided in this complaintIn closing, we would like to thank Ms*** for taking the time to reach out with their concernsWe would also like to apologize for any of her frustrations or inconvenience throughout this processWe wish her luck with her new host and encourage her to reach back out to us if there is anything further that JustHost can do for herRegards, JustHost Customer Relations

We sent multiple domain reminders to the email address listed as the registrant for the domain name (see below table).*** 2015-05-08:33:*** *** 2015-06-08:45:*** 2015-07-
08:42:*** 2015-07-08:40:*** The domain also went into redemption last year (2014), and when the customer contacted us about the issue, we redeemed the domain at a discounted rate.As a one-time courtesy, we have refunded the redemption fee of $which was charged on 8/22/The customer should see this back on your card within 7-business daysHowever, no further discounts or refunds will be offered for domain redemption issuesThe customer is ultimately responsible for making sure domains are renewed on time to avoid redemption fees.To ensure prompt renewals next year, we recommend the customer enroll her domain(s) in ADRS so we will attempt to renew them automatically before they expireAlso, the customer should update the email address on file for the domain to ensure receipt of renewal reminders and other important notifications.To enable our Automated Renewal Service for the domain name(s), please follow the instructions below: Log into the control panel with the account username and passwordClick on ‘Domain Central’ under the ‘Domain’ sectionClick on the domain name for which you want to enable the Automated Domain Renewal ServiceClick on ‘Renew’Select ‘Automatic Renewal’ under ‘Renewal Schedule’Click on the ‘Save’ buttonPlease refer to this link: http://www.ipage.com/knowledgebase/beta/article.bml?ArticleID=to learn more about our Automated Domain Renewal Service