MDR (Painting the Town)

To Whom it may concern,We respond to this complaint as followsWe would first like to sincerely apologize for any inconvenience these issues may have caused Ms*** D ***Ms*** had inquired about what other payment methods she could use to pay for our services and a viable
option for her would be to send payments in via checkUpon reviewing ***'s account we can see that we did receive a check in the amount of $for the renewal of their services on March 14, This amount was applied to their account despite the notification that they could not accept the check and that it was to be sent backThis left Ms*** to apply another payment method in the form of a credit card that processed a payment in the amount of $on the date of March 21, to renew her account's servicesMs*** had ended up applying the same payment twice because she was under the knowledge that the first check did not successfully take as she was told by our support.We recognized the misunderstanding of not having received payment and again we apologize for any inconvenience this may have brought aboutWe have processed a refund back to Ms*** in the amount of $on May 17, to correct this double chargeOn that same day, we did reach out to Ms *** to advise this refund had been issued and to attempt to assist with any outstanding issuesHowever, we have not been contacted back, but will be happy to assist with any further questions she may have.We would like to thank Ms*** and the Revdex.com for the opportunity to address this complaint.Sincerely,Bluehost Customer Relations

To Whom it May Concern,We respond to this complaint as follows. We have reached out to Ms. *** via email on February 03, but have not received response from the customerWe have asked Ms*** to provide us with her login credentials to her *** dashboard so that we may trouble shoot the issue further and get to the root cause of the problem as well as provide a permanent resolution.We have attempted to resolve this matter with Ms*** amicably but have not received a reply from her since our email sent to her on February 03, If Ms*** is still needing assistance with this matter she he can contact us and we would be more than happy to assist her. Sincerely,Fatcow Customer Relations

To Whom It May Concern,We respond as follows to this rebuttal.The original complaint stated that the desired settlement was "$refund + whatever they're going to charge me if they refuse to leave me aloneultimately for this company to be closed for business."Per our original response, the account has been closed and Ms*** was not charged the amount of $so there is no refund to issueAny previous charges are not refundable per our Terms of Service. While we understand that Ms*** is frustrated and that she would like to see FatCow closed we will not be closing our companyWe appreciate the feedback ** provided and will work to apply the feedback to our organization as we sit fitAt this time, we believe Fatcow has addressed the original issue.In response to the other concerns ** has regarding our business practices we would recommend referencing our terms of service which discusses all of the items ** brings up at lengthThe link can be found here http://www.fatcow.com/legal/legal_useragreement.bmlWe understand that our response and the fact that Fatcow will remain in business is not the outcome they had wished but we do believe we have addressed the concerns from the original complaint.Regards,Fatcow Customer Relations

To whom it may concern, We respond to this complaint as followsAfter review of Mr***'s complaint we have found some additional information that we would like to provideUpon further review our Technicians had found that we were unable to connect to *** via ports through our servers, as we are unable to connect to *** using the secure ports we had initially providedIn this followup sent to Mr*** as of February 26th, we advised of and requested the following. "In your screenshot provided on Feb 22, 2018 It is showing 'Sent test email message: *** cannot connect to your outgoing (SMTP) email server'So it means Test 'Test account settings' is not yet enabledCan you please disable the test account settings and try to send the email?"Once more we would like to continue working with Mr*** via Ticket ID *** should he still have issues with his e-mails for "***"If you need further assistance with this, please reply to the last e-mail for the ticket we had sent to you, then we will be able to continue to troubleshoot and resolve this issue with your e-mail. In closing, we would like to take this opportunity again to apologize to Mr*** for providing inaccurate information for the *** secure portsWe would also like to apologize for any inconvenience this has caused in additionEagerly we await an update from Mr*** so that we may be able to further assist him in resolving this issue, and look forward to working with him in the future. Regards, iPage Customer Relations

To Whom it May Concern,We respond to this complaint as followsUpon receiving this complaint and investigating we can see the Ms*** *** had been assisted by our Technical Specialist with the issues she was experiencingShe was advised that due to the Varnish Caching technology we use her
website may not display the changes made immediatelyVarnish Cache is widely used to cache web content to maximize web performance and reduce origin-server loadOur Technical Specialists assisted Ms*** by adding the varnish code in the .htaccess file to disable the caching. We followed up with Ms*** on January 26, to confirm with her if she still wished to cancel her hosting account since the issues she had been experiencing had now been clarified and resolvedCurrently we are working with Ms*** to determine how she would like to proceed with her account. Thank you,iPage Customer Relations

To Whom It May Concern,We respond as follows to this complaint:On February 19, 2018, Mr*** contacted the Revdex.com to request authorization codes for the following domain names: "***", "***" and "***"We have worked with
our domains team to provide a resolution for this and have relayed this via emailWe have asked that Mr*** provide a colored copy of a Government issued ID that matches the contact information on the account in order for us to provide the requested authorization codesWe have also provided a secondary process should Mr*** be unable to provide matching informationAdditionally, we have provided Mr*** with the status of each domain name listed and that the domain name "***" is available for purchase with his new registrar. Thank you for bringing this to our attention,JustHost Customer Relations

Good Afternoon,To begin we'd like to offer our apologies for the trouble getting started with usAlthough we have not yet heard of any bugs in our system that would change the price like this during the checkout process, we will be keeping an eye out for any similar reports as we of course want our
customers receiving the service they intended. We are also very aware of the need for more staff answering the phones and have just moved two new training classes to our phones to help eliminate such long waitsAlthough we are beginning to see progress, these efforts will continue until waits are dropped much lower and sustained over time.As of about a week ago, we did follow up with Ms*** and went ahead and extended the billing cycle to the years she had intended to purchase with no difference in priceWe have received her confirmation that this resolved the concerns for her but we if we can be of any further assistance, we ask that Ms*** please reply back to the most recent ticket as this will remain assigned to our customer service management team. Our apologies once more for the trouble getting started and thanks for the chance to look into the report on the checkout concerns

To Whom It May Concern:We respond as follows to this complaint.On August 2017, Mr*** contact our technical support in order to gain access to his accountDuring this initial call he indicated that he was locked out of his account because he had forgotten the password, and could not reset
the password because he no longer had access to the email address on fileDuring his initial call with support, he requested that he be validated via other means than providing the last four characters of his hosting password, which is our standard method of validationOn August 2017, Mr*** contact our support agents again, and was informed that he could validate by sending in a copy of his driving license to ***, which he didMr*** contacted support at least once per day for the next several days, (August, August, August) for status updates on his support ticketFrom our research into the issue, it is not clear that Mr*** was given complete or accurate information about the status of the ticketOn August, Mr*** contacted our phone support for an update; during the second call (which our records show took place shortly after this complaint was submitted), our support teams were able to escalate the issue and change the email address on file to ***From this point forward, we see from the notes in Mr***’ account that he was able to update his password, log into his account, and make payment on his web hosting package, which was nearing expiration.Although we are glad to see that Mr*** was able to resolve the issue at hand, we are sorry that a solution from our support staff was not more easily availableWe always hope to provide customer-friendly solutions for account access, but in this case it appears that the issue was simply passed around without escalating to the appropriate parties in a timely mannerBy the time we were made aware of this issue, it appeared that Mr*** was able to solve it independently of the Customer Relations Team’s supportWe have engaged the support staff involved, as well as their managers, and are ensuring that this experience be used as a coaching opportunity to prevent similar issues from occurring in the future.We have reached out to Mr*** via phone and by email, and while we have not yet received a response from him, we remain open to providing any remaining support he may need with regards to this issueWe have also provided Mr*** with a direct point of contact on the Customer Relations Team should he have any remaining concerns to be addressed.Thank you for bringing this matter to our attention.Kind regards,Bluehost Customer Relations

We have issued a full refund of $to the customer on 8/17/2015.Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

To Whom It May Concern,We respond as follows to this complaint:We have reviewed the links provided to Mr*** and would like to apologize for any confusion caused by our last responseOur *** Plans link shows that we do not include RTS within our services specificallyWhen providing the help links for shipping rates, we simply aimed to provide helpful information about shippingThe pages themselves do mention RTS as these pages are from the *** help center directlyIt was not our intention to claim the RTS mentioned in these articles were in anyway connected to our services.Going forward, we will work to avoid any further misunderstandings when offering support with *** services, and would again like to thank Mr*** for bringing his experience with this to our attention.Regards,iPage Customer Relations

To Whom It May Concern,We respond as follows to this complaint.Mr*** *** contacted us on November 19,and inquired about charges of $to his *** account for website and domain services that renewed on November 19,2016. The chat advisor informed Mr*** that a
refund for the hosting renewal could be issued however, a refund for the domain renewal was non-refundable as the domain name was set to an automatic renewalThe chat advisor then cancelled the account per Mr***'s request and issued a refund for the hosting renewal in the amount of $back to Mr***'s *** account. Prior to charging Mr*** for the domain renewal we can confirm renewal notifications were sent to the admin email on file "***" on October 20,and on November 14, informing Mr*** of the automatic renewalUpon further review of Mr***'s account we can confirm that Mr*** set the hosting on his account to NOT renew on November 10,However, the domain name was left on auto renewal. Hosting and domain names are two separate entities in which the domain name would have to have also been set to a manual renewal to prevent any domain renewal charges from occurringPer our billing policy domain renewals are non refundable however, we have gone outside of policy and have issued an additional refunded in the amount of $that was charged toward the domain renewal back to Mr***'s *** account chargedThe refund was processed on November 28,and will appear on Mr***'s *** account within 5-days.Sincerely, iPage Customer Relations

To Whom it May Concern,We respond to this complaint as followsUnfortunately, we have been unable to locate an account or any charges for Mr*** with the information provided in this complaintAn email was sent to Mr*** on Tuesday, September 26,to the email address provided in the
complaint requesting additional information so that we may be able to locate the charges in order to be able to assist Mr*** in resolving this matterAt this time we have not received a reply from Mr*** and for this reason we have been unable to locate the charges in questionIf Mr*** still needs assistance with this matter he can reply to the email sent to him on September 26,and we would be more than happy to work with him in resolving this matter. Thank you,iPage Customer Relations

To Whom it may concern, We respond to this complaint as followsOur compliance team is reviewing the account in question to ensure the customers issues are fully resolvedThe team will be reaching out to the customer to ensure the issues have been permanently resolved as well as to inform the
customer of the amount that will be credited back to the customers method of payment . Sincerely,iPage Customer Relations

Good Afternoon,Thanks for the chance to address this complaintFirst and foremost we'd like to confirm that we've now provided a full refund of all payments made totaling $back to the card usedIn regards to the concerns on the billing schedule, from review of the matter we see that the
card on file was charged as per our schedule for automatic billing on our accountsThis schedule can be reviewed at the following link : ***We apologize that this information was not provided by our staff in response to the e-mail sent as it seems there were two tickets submitted which were consolidated into one, however we have spoken with the agent handling these tickets to ensure that questions such as this are not missed moving forward. We'd also like to offer our apologies in regards to the report that there was trouble reaching us via phoneWe do not actually disable our phone systems in order to provide 24/assistance via phone and live chat, so we'll be watching for any further reports of this trouble to ensure that customers are not having similar experiences. In summary, we appreciate Mr. *** trying out our hosting platform and if he is seeing any issues with the full refund, we ask that he please replies back to the most recent ticket as this has been assigned to our management in case of any further trouble

When the customer signed up for our services on 05/24/2015, he agreed to our Terms of Service, which provides that services will be billed and renewed automatically unless we receive a request otherwiseAdditionally, the customer purchased a hosting plan that would bill him $for three months of
service, and then would renew at $for months after the three months were over.We can process the refund, but a $domain registration fee will be deducted as the domain grow-profit.com was registered with the plan and this can not be reversedThe domain will remain in the ownership of the customer until it expiresThe refund of $should be received in 7-business days

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
***, Thank you for your response, but this is completely unacceptable at this point. I reject your response, and do not consider this matter settled.Please, do more research into this issue. I believe you are missing a case of terrible customer service and no product delivery. I repeatedly asked for help and either received no phone calls or, I was OFTEN called at times I did not agree to and could not answer Initially, I only wanted my site fixed. I wanted to pay for your services, get your help, and have a beautiful mobile website. After it still not being complete for months (though someone says I okayed a completion), I believe it is now fair to return my money. Homestead did nothing to earn what I paid?! Plus -my clients are always emailing me about how my "website is messed up" -IT IS EMBARRASSING. This has been going on for MONTHS.I can tell you, *** pushed and pushed to get a “yes, it’s complete” response from me as if he were on a time crunch -but how can you call my site complete?! I literally did most of the work, and corrected a lot of ***'s work, and then tried editing it (adding documents) -and the mobile site is still jumbled.Then, you want to walk me through fixing it? What did I pay $for? Now, you’re trying to rationalize me spending $for me to build and fix my siteWow.Again, I agreed to pay for your service so that the service would be provided. I am not a computer person. I explained this -and a representative assured me this $was worth it and set me up on a payment plan. They also said that the web designer would be looking at local competitors to build a site that stands out. I'm not seeing it. My competitors have some beautiful sites that take their clients right to the information they're looking for. This is serious. Totally unprofessional. Homestead also sent me a survey via email about my experienceI reported it was horrible. Still nothing. I feel scammed and at this point I want a total refund. I said in August “just help me!” No one did It’s NovemberSo, I’m sorry, but Homestead owes me my money back. You did not deliver, there was no customer service, and there is no response to my needs that I paid for. Before going to Revdex.com, I asked for someone to call me. They said “tomorrow” like usual. NO ONE EVEN CALLED ME BACK THAT TIME when I said, “I will have to call the Revdex.com if I do not hear from you” because I have been told this repeatedly by your group.Homestead doesn’t care at all?! AppalledI won’t back down as I do not trust you and this experience is truly unexpected and hurtful*** Regards,
*** ***

To Whom It May ConcernWe respond to the following compliant as followsMr*** *** had an account with Canadian based company ***His account was migrated and moved over to ***.com in March Mr*** has not seen any charge since 02/03/and therefore he may not have been
aware that his account charges in US funds as he has not seen a charge in years.***.com does indicate that all charges are in USDHowever, as Mr*** has not been charged in the past nor has he seen any information regarding the currency his account would be charged in we would understand how this could be confusing.We did attempt to reach out to Mr*** via phone and email but were unable to get in touch with him.As Mr*** was charged $USD and thought that he was being charged $CAN we would be more than happy to refund the difference of the currency conversionAt the moment, $USD is CANAt this time we have refunded Mr*** a total of $USD.We appreciate Mr***'s feedback and will work to make the information clearer to our customers.Regards,*** Customer Relations

To Whom it May Concern:We address this complaint as followsWe have fully refunded the customer on July 6, and July 8, The account was initially created on July 1, The total amount refunded is $If the customer has any additional inquiures, they can feel free to contact us
anytime.Regards,Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Ipage and the company name it goes by, specifically says through them you can use *** RTS shipping appWhich you cannotThey still provide the same negligent links as always which makes claims but even a private email I received finally admits this is not the truthYou cannot market and sell something and then say there's no refunds but we don't actually provide the service you paid for as wellI paid a large sum of money based on the company blatantly lying to me! I have now had to buy *** outside of ipage for another large sum of money because of their liesI reject sending me the same links that do nothing and continue on the lieRevdex.com needs to look into such practices]
Regards,
*** ***