MDR (Painting the Town)

To whom it may concern:We respond as follows to this complaint. We notice that the customer created an account in 2011 and has renewed on an annual basis since this time. When a customer creates an account with iPage, they must agree to the Terms of Service, which indicates that services will renew...

on an automatic basis to the payment method stored on file. Pursuant to this policy, if the customer wishes to discontinue services they must contact us with this request. There is a 15-day window for requesting a refund on service renewals, which [redacted] has exceeded. As a courtesy we will offer a full refund of $155.40 with cancellation of the account. We have reached out directly to [redacted] in order to verify the account for security and process these changes. Regards,iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To whom it may concern,We respond to this complaint as follows. Mr. [redacted] contacted us August 13,2016 regarding a 404  Server Error that he received when trying to access his Exchange email account  '[redacted]'. Mr. [redacted]'s issue was related to a known bug...

that our engineering team was aware of and actively working to resolve as soon as possible. On August 25,2016 our engineering team reached out to Mr. [redacted] and provided him with a status update on the issue along with a temporary link ( https://exchange.ipower.com/owa0) that Mr. [redacted] could use to access his email account while our engineering team worked to permanently resolve the issue causing customers with Exchange email accounts to receive a 404 server error when logging in to their email account.As of today August 31,2016 our engineering team notified all customers effected by this issue including Mr. [redacted] that the issue was resolved and customers are now able to login and access their Exchange mailboxes without any problem. However, due to the inconvenience and as a gesture of goodwill we have applied three months worth of hosting credit to Mr. [redacted]'s account. The credit is available on Mr. [redacted]'s account for use now and will automatically apply toward any new purchases or renewals. We have reviewed Mr. [redacted]'s account and contact history with us and have determined where it is that we could have done a better job at  providing status updates on the issue to Mr. Mr.[redacted] in a more efficient manner. We have notated Mr. [redacted]'s feedback as well shared his comments with our executive management and engineering teams so that we may improve on how we respond to these scenarios going forward. Sincerely,iPower Customer Relations

To whom it may concern:We respond as follows to this complaint. We have reached out to the customer multiple times to resolve the issue. We have emailed them from the email provided and called multiple times to the number provided. We left a voicemail asking for a call back but still no response. If...

they return our contact, we are happy to work with them and we will most likely refund the $13.49.RegardsEndurance Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The company has indeed tried to reach out to me, however it was yet another attempt to up sell me on a service I already purchased.  The company refuses to honor their contract with me, as can be seen from the screen shot from their own web page,I indeed had the pro plan, yet they refuse to make things right. Thank you to those at the Revdex.com for their help in this matter, I will be contacting my Attorney General to help out further with this issue of unscrupulous business tactic.
Regards,
[redacted]

To Whom It May Concern,We respond as follows to this complaint:On October 20, 2017, Mr. [redacted] contacted the Revdex.com to inquire about his experience with requesting a discounted rate for his Hosting account. After reviewing the account we found that on August 1, 2016, our agents sent...

Mr. [redacted] an email to the email address [redacted], explaining to Mr. [redacted], that this was a one time courtesy and that we will no longer continue to give the discounted rates upon [redacted]. On October 20, 2017 our agents offered Mr. [redacted] 107.40 for a year term in response to Mr. [redacted]'s complaint about the current terms price of $179.40 USD for a year term. (Please refer here to see our normal [redacted] rates: [redacted]). We are willing to honor this discounted rate one last time and have explained to Mr. [redacted] that going forward we will no longer offer these discounted rates. We have asked that if Mr. [redacted] would like to proceed with this offer, to please respond to our email and we would process the discounted rate for this upcoming term.Thank you for bringing this to our attention,PowWeb Customer Relations

Good Evening,We were sorry to hear an invoice was received for a service that was no longer needed and although we did find that the automatic payment was disabled, the account had not been requested for cancellation. Please note that we do not report to creditors and we've since worked with our customer to ensure the account is fully canceled. We believe this has resolved the concerns raised but if we can be of any further assistance, please let us know and we'll be more than happy to help.

To Whom it may concern,We respond to this complaint as follows.Mr. [redacted] contacted us on August 2,2016 regarding the status of his commission payment for sales which occurred in the months of June and July. Our affiliate team educated Mr. [redacted] on program guidelines and informed Mr. [redacted] that prior...

to commission payments being processed, all sales are reviewed for qualified commissions. The team then informed Mr. [redacted] that the sales in question were under quality review and if deemed as qualified payable commissions would be paid out by August 31,2016 to Mr. [redacted]'s designated method of payment. Mr. [redacted] then contacted us on August 28,2016 and asked for a status update on his commission payment. On September 6, 2016 our affiliate team informed Mr. [redacted] that his sales were deemed as unqualified during the review cycle for the month of August and his commissions were placed on hold. Per the affiliate agreement, "iPage reserves the right to suspend payment of Commission Fees at any time and indefinitely, if it suspects fraud or other improper activity or a potential breach of any of the terms in this Agreement by the Affiliate or a Referred Customer(s)."http://www.ipage.com/affiliate/affiliateagreement.bmlOn September 13,2016 our affiliate team reached out to Mr. [redacted] and informed him that management would like to gain greater insight and understanding of his promotional method and asked Mr. [redacted] for specific details on how he is promoting iPage. On September 16,2016  Mr. [redacted] provided the requested information in which the team passed along to management for further review. At this time Mr. [redacted]'s account and sales in question are currently under quality review with management to ensure that Mr. [redacted]'s promotional method falls within program guidelines. In the mean time we have asked Mr. [redacted] to refrain from promoting iPage until management has completed their review. Sincerely,iPage Customer Relations

To Whom it May Concern, We respond to this complaint as follows. Mr [redacted] J [redacted] contacted us on 1/20 reporting issues regarding his wordpress site. At that time customer said he was using sandbox to publish sites and we suggested that he create the site directly in wordpress dashboard. The...

customer then contacted us on 1/23 and reported issues of installation page showing up when trying to access wordpress dashboard. After some general troubleshooting steps were attempted, the support representative created a ticket ([redacted]) to have one of our advanced technicians review the issue and see if there is a resolution we can provide to the customer. This was a complex issue that took several days to investigate and narrow down the actual issue as it was not a problem with our servers or hosting environment. Our advanced support responded to the ticket on 1/26 with information on what caused the issue and from there Mr. [redacted] was in communication with our advanced technicians to resolve the issue. This ticket was closed with resolution on 1/27/2018.In closing, the issue with Mr. [redacted]'s website has been resolved after communication with our advanced technicians, as requested. There is a also an outstanding issue with Sandbox website not syncing with the live site, but we  have already filed a bug report to the Engineering team. We'd also like to take the opportunity to thank Mr. [redacted] for his feedback and patience during this process, this will be a valuable opportunity for us to identify further areas of improvement. Regards,iPage Customer Relations

To the Boston Revdex.com:
I have reviewed the response submitted by the business in reference to Complaint #[redacted].Situations that occurred in the past have been distorted, changed, and/or manipulated by the business. In response to their e-mail ~approximately thirty [30] days before ending a three [3] years contract~ I stipulated that I have been shut out of my web site for almost two months. The reason was because of their Obsessive Compulsive Disorder to force clients to change their Passwords as if terrorists or extraterrestrials were about to invade their servers.In that same response, I further stipulated that I was so disgusted and unhappy by the consequences that I had to pay for their condition that I WILL NOT remain with their service. After reviewing the response, I concluded that they ~additionally~ must have a Learning Disability. As a result, they require an explanation more than once.I now wish to point out that Ms. [redacted] has shown me to be a superior person to those running this service. Furthermore, I hereby end this Complaint #[redacted] stipulating that all monies have been refunded as requested, but not before I sincerely express my thankfulness to the Boston B. B. B. I really do.
Kindly and respectfully yours,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The response
from domain.com is nothing but an attempt to confuse the issue. Dsarae R has no
idea what really transpired and is not focusing on ticket # ticket # [redacted]
& [redacted] which were opened to report the incident of deleted files.  If domain.com had taken the trouble of going through these tickets, they
would realize that their own Support had acknowledged multiple times that the
files were deleted and were investigating the issue.   We believe its not too difficult to analyze the server logs, antivirus
logs etc to find the root cause of the problem. 
From [redacted]’s comments its crystal clear that he Is trying to cover the
major blunder of domain.com and frivolously making statements about
corrupted database.  The issue was that
e-commerce solution folder and corporate website subdirs got deleted.  Domain.com support when they restored those
folders the latest changes which took more than a day by our software engineers
to implement were missing so the changes had to be redone.Its extremely perplexing that domain.com instead of accepting their fault
is trying to cover their shortcomings which doesn’t augur well with us.  We insist that they should pay for the lost
time and causing aggravation to us. 
Regards,
[redacted]

The account has been canceled and a refund of $40.71 has been issued to the customer. The customer does have control of his domain through the Arvixe Billing Portal.

To Whom it may concern, We respond to this complaint as follows. Per our terms of service, design services are non refundable. However, due to Ms. [redacted]'s dissatisfaction with the new site design we have refunded half of the 'Tailored [redacted] Design' service that Ms. [redacted] has purchased. An additional refund in the amount of $624.98 was processed to the credit card on file ending in [redacted] and can take up to 5-7 business to appear on Ms.[redacted]'s bank account.Sincerely, Startlogic Customer Relations

To whom it may concern, We respond to this complaint as follows. Mr. [redacted] contacted in regards to his SEO services he had canceled on his account. We have researched his complaint and found that Mr. [redacted] was unable to receive a refund as his funding had been exhausted for the SEO project. So...

by the time Mr. [redacted] had requested a refund, his $375 had already been used for his pay-per-click marketing campaign, so a refund of services cannot be issued.For reference, we have provided more information from our Terms Of Service in regards to refunds for additional products. TOS: FEES; LIMITATIONS ON REFUNDS AND CANCELLATION FEES. Customer agrees to pay Company any and all fee(s) as stated in Order Form. The fee(s) must be received prior to the start of any SEO Services. THE CUSTOMER FURTHER AGREES THAT, IN THE EVENT OF ANY TERMINATION OF THIS AGREEMENT OR THE ORDER FORM BY CUSTOMER, ANY REFUNDS SHALL BE REDUCED BY AN AMOUNT BASED ON A PERCENTAGE OF WORK COMPLETED AS AND TO THE EXTENT PROVIDED IN THE ORDER FORM. THE CUSTOMER FURTHER AGREES TO PAY UPON CANCELLATION THE AMOUNT OF ANY CANCELLATION FEES OR OTHER AMOUNTS DUE TO COMPANY AS PROVIDED IN THE ORDER FORM. THE COMPANY IS HEREBY AUTHORIZED TO DEDUCT ANY AMOUNTS REMAINING DUE FROM CUSTOMER FROM ANY REFUNDS AND TO CHARGE CUSTOMER'S CREDIT CARD ACCOUNT OR OTHER PAYMENT MECHANISM FOR ANY AMOUNTS OWED FROM TIME TO TIME BY CUSTOMER TO COMPANY.We would like to apologize to Mr. [redacted] if he feels he has been misinformed, and would also like to apologize for any inconvenience this experience has caused. Feedback provided in his complaint will be very valuable in identifying areas of opportunity for further training for our teams. For this we would like to thank Mr. [redacted] for his patience and co-operation throughout this process. Regards, FatCow Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
False, [redacted] stated that they do not allow transactions to go through on a credit card without someone not having that credit card number... nice try in trying to advert your thieving ways however...and failing to address the UDAAP violation and deceptive manner of your website and the lack of your business name and contact information on there other than an 800#/chat that fails to disclose your business entity for this purpose.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[That is a disingenuous response. They know I initially misworded my request about the DNS request as it was immediately clarified by me and we exchanged a series of comments clarifying that very point (none of which they mention here). I asked for my DNS name servers to be redirected to take my websites offline (or for them to take whatever steps were required to get the websites offline) and not that they take down the entire system. I specifically emphacized that and reiterated the need to take the websites offline in several subsequent communications. It is SOP to take an infected website offline yet they refused to do so. I have taken many hours of effort to remove the virus and malware from my site (some of which appeared on 24 October) so I believe that the websites will be safe again very soon.I can go on but see no point. If you want more information I am quite happy to share my entire email communications from and to them. You can then compare it to their reply to you.Either these people are being something less than honest in their response or they are incompetent and know nothing about computing. I cannot believe the latter can be true of any webhost.So far they have twice undone my efforts to clean my website.I have heard no response to an ongoing conversations within my open tickets (plural) so saying that I can contact them seems wrong. In fact since this entire thing began and I submitted a trouble ticket on 8 October the only interactions I've had with their tech support was less than a two day window beginning around 8AM the morning immediately after I lodged a complaint with Revdex.com. It is now the 27th and my site has been left online almost the entire period while running malware (despite repeated direct requests from me to take the sites offline until after the malware was removed - that particular failure is inexplicable for any webhost).   The fact the original hacking occurred in late September means my sites have been spreading malicious scripts for a full month.I finally, as of today, almost have my websites cleaned of malware. I hope to complete that entirely within the coming day when the present malware and virus scan finishes.
Regards,
[redacted]

To Whom it may concern,We respond as follows to this complaint:On November 1, 2017, Ms. [redacted] contacted the Revdex.com to inquire about her experience with our support and requested a refund for services. We thoroughly reviewed her account, and would like to apologize for the...

misinformation. We can confirm that on November 2, 2017 a refund in the amount of $229.97 USD has been processed for Ms. [redacted] for the products listed below.Site Migration (Files+Database+Mail) for $150.00 USD Transaction ID: [redacted] Positive SSL for $39.99 USD Transaction ID: [redacted] Two seperate Managed VPS Basic fee's for $19.99 USD each. Transaction ID: [redacted]  Transaction ID: [redacted]  Thank you for bringing this to our attention.iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I received a phone message when we were experiencing Hurricane Irma and had no electric. The phone message was from a person who said his name was Al and last name could not be heard. He indicated he was from Blue Host executive team. Al said he found my email for 50% off and would honor it. He left no return phone number so I called the number on my ID. The person I spoke with worked for Ipag and had no idea who Al was. I then called Blue Host and could not get help again. There is a long pattern of no help from Blue Host. What company does not leave a valid phone number to reach them. Needless to say, I still have no hosting and do not receive business emails and my website is down. As time goes by I am losing money. This will get more costly to me as time goes by. Obviously, I depend on my host and I have done nothing to avoid having hosting continue. Blue Host ignored my requests for months, Blue Host hung up on me when I call them for help and now Blue Host had not followed up after providing a way to contact them directly to address my concerns. This is not right. I have a business to run and I understand Blue Host does not care but I do.
I expect this to be resolved quickly. All communication from the Revdex.com needs to be in writing by mail.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]FAT COW makes it appear as if the company is personally handling the account and that all details were presented.What really happens with this company is that as soon as they get your credit card information / [redacted] information FAT COW will charge you regardless of what you tell them to (I have email transcript with FAT COW customer service in which they state refunds, only to realize they don't actually give you a refund, but continue to charge the account... even after constant calls trying to fix the matter, they will charge you).The only reason they're not charging me is not due to some sort of reasoning on their part, but that all my payment information that they had on file is now expired.  Even then, they still sent several emails trying to charge me- yes, even after stating I want it cancelled, they've sent several emails demanding payment.Even during the period in which they made illegal, unauthorized payment on my credit card, reasoning in any sort of ethical stratosphere does not work with them.  Their solution for unauthorized charges was- to just let FAT COW charge me until the time period ends.  I got this answer several times from several different customer reps.They keep bringing this issue of a security question.  The problem is that this account from the beginning was unauthorized- proven through emails from FAT COW confirming that the order was cancelled- after hours of the customer service rep refusing to let me cancel- there should have been no account to begin with.This is not just a misunderstanding.  FAT COW is a company in which they use any means necessary to steal money.  As soon as they have a customer's credit card / [redacted] information, they disregard any sort of permission needed by the account holder and will charge.  Given their history, I'm not alone in this situation with the company.  It's a habit they choose to run their business model with, and the company as a whole needs to be stopped.I want a refund of the past charges.  I want this company closed.
Regards,
**

To Whom it May Concern:We address this complaint as follows.[redacted] contacted Homestead on August 11, 2016 because she kept receiving charges from Homestead. The complainant had switched providers in July of 2015 but forgot to call Homestead to cancel the account. Per our Terms of Service, we may...

only offer a 3 month refund. The Web Advisor that [redacted] spoke with refunded four months of service as a courtesy.Regretfully, that is the max refund that Web Advisors are able to provide. As a courtesy to the complainant, we have gone ahead and refunded for the remaining 8 months in which the customer was not using our services. The amount of $95.92 was refunded to the card initially charged. If [redacted] has any questions or concerns, she may feel free to contact us anytime.Regards,Homestead Customer Relations