MDR (Painting the Town)

To whom it may concern, We respond to this complaint as follows.Upon review of Ms. [redacted]'s account it appears Ms. [redacted] reapplied for the affiliate program on February 3,2017 by resubmitting her W9 tax form. However, the application was denied due to an invalid address which resulted...

in Ms. [redacted] being in eligible to earn commissions under the iPage affiliate program. Up further review of Ms. [redacted]'s account we can confirm Ms. [redacted] resubmitted her W9 tax form on April 11,2017 and we are happy to say that her tax form has been approved and Ms. [redacted] is now eligible to earn commissions for all qualified sales generated through her affiliate link.Our affiliate team has submitted a manual payment request to our finance team to have the commission payments paid out to Ms. [redacted] for sales generated in the months of January to March 2017. Ms. [redacted] can expect payable commissions to be processed no later than April 30,2017 to her method of payment.Sincerely, iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The response from the business does not address my problem in any way.  My problem is that after I transfer domains to other parties,  this business tells me to renew and allows me to pay for a renewal.... but ownership was already transferred away from me and away from Dotster. They sound not tell me to renew something we don't own.     
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] P.S. however they never do address why they do not respond to their customers

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]
 Hello,  [redacted].com emailed me (Please see screenshot attached) that they would be renewing my account on the Feb, 22 2016 but they took 300.00 out of my account on Feb. 21, 2016, the day before causing my card to be declined while I was out shopping on the 21st.  So they did not follow what they saidthey were going to do in their email to me and this is why I am so upset.I had to beg for an apology and remind them this is stealing.Also, yesterday Mar.7, 2016 was the deadline for me to renew my website and we (staff and supervisor) agreed to a discounted price of 130.80 for a two year renewal.  AGAIN, they took more money out of my account than we agreed to.  We agreed to 130.80 and they took out 140.35 without my permission.  They claimed they are going to refund my money in 7-10 business days...I also attached this email in a screen shot. I asked them to send me an email detailing the 2 year package of the plan I negotiated with the staff and his supervisor for 130.80 but have not received it. I asked for it to be sent in an email WITHOUT a link to access it because it is almost impossible to access their website because the passwords you create never work the next time you go back to log in and I can't see these links they send as a result. It is astounding to me that they feel it is ok to take out money from people's accounts when they feel like it and for whatever amount they choose WITHOUT PRIOR APPROVAL OF THE ACCOUNT HOLDER. THIS IS NOT OK AND THEY DO NOT SEEM TO GET THIS NOR DO THEY EVER APOLOGIZE FOR THEIR BEHAVIOR. ISN'T THIS ILLEGAL? I see why they have so many complaints about them.  Why do they have an A+ rating with you guys?Thank you,[redacted]

To Whom it May Concern:We address this complaint as follows.[redacted] contacted Homestead on August 11, 2016 because she kept receiving charges from Homestead. The complainant had switched providers in July of 2015 but forgot to call Homestead to cancel the account. Per our Terms of Service, we may...

only offer a 3 month refund. The Web Advisor that [redacted] spoke with refunded four months of service as a courtesy.Regretfully, that is the max refund that Web Advisors are able to provide. As a courtesy to the complainant, we have gone ahead and refunded for the remaining 8 months in which the customer was not using our services. The amount of $95.92 was refunded to the card initially charged. If [redacted] has any questions or concerns, she may feel free to contact us anytime.Regards,Homestead Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]FAT COW makes it appear as if the company is personally handling the account and that all details were presented.What really happens with this company is that as soon as they get your credit card information / [redacted] information FAT COW will charge you regardless of what you tell them to (I have email transcript with FAT COW customer service in which they state refunds, only to realize they don't actually give you a refund, but continue to charge the account... even after constant calls trying to fix the matter, they will charge you).The only reason they're not charging me is not due to some sort of reasoning on their part, but that all my payment information that they had on file is now expired.  Even then, they still sent several emails trying to charge me- yes, even after stating I want it cancelled, they've sent several emails demanding payment.Even during the period in which they made illegal, unauthorized payment on my credit card, reasoning in any sort of ethical stratosphere does not work with them.  Their solution for unauthorized charges was- to just let FAT COW charge me until the time period ends.  I got this answer several times from several different customer reps.They keep bringing this issue of a security question.  The problem is that this account from the beginning was unauthorized- proven through emails from FAT COW confirming that the order was cancelled- after hours of the customer service rep refusing to let me cancel- there should have been no account to begin with.This is not just a misunderstanding.  FAT COW is a company in which they use any means necessary to steal money.  As soon as they have a customer's credit card / [redacted] information, they disregard any sort of permission needed by the account holder and will charge.  Given their history, I'm not alone in this situation with the company.  It's a habit they choose to run their business model with, and the company as a whole needs to be stopped.I want a refund of the past charges.  I want this company closed.
Regards,
**

To Whom it May Concern,We respond to this complaint as follows. We have received five DMCA complaints for the website(s) Mr. [redacted] was hosting on his StartLogic account. Due to the nature of the complaints we received and numerous violations of our Terms of Service, we will not be able to provide Mr. [redacted] with a backup of his website files as it contains copyrighted material nor will we be able to allow him to continue using our services.Our Terms of Service states the following in relation to this matter: "b. This Agreement may be terminated or cancelled;iii.by StartLogic in the event of nonpayment by User, by StartLogic, at any time, without notice, if, in StartLogic's sole and absolute discretion and/or judgment, User is in violation of any term or condition of this Agreement and related agreements, AUP, or User's use of the Services disrupts or, in StartLogic's sole and absolute discretion and/or judgment, could disrupt, StartLogic's business operations and/or"."5. User's Representations and Warranties.a. User hereby represents and warrants to StartLogic, and agrees that during the Initial Term and any Term thereafter User will ensure that:ii. User's use, publication and display of the User Content will not infringe any copyright, patent, trademark, trade secret or other proprietary or intellectual property right of any person, or constitute a defamation, invasion of privacy or violation of any right of publicity or any other right of any person, including, without limitation, any contractual, statutory or common law right or any "moral right" or similar right however denominated;""StartLogic's Acceptable Use Policy (AUP)4. Prohibited Uses. Users may not: ii. Utilize the Services to copy material from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization;iii. Utilize the Services to misappropriate or infringe the patents, copyrights, trademarks or other intellectual property rights of any third party;vi. Utilize the Services in any manner that violates applicable law.d. Remedies. If StartLogic learns of a violation of this AUP, StartLogic will respond to the applicable User and may, in StartLogic's sole discretion, take any or all of the following actions, with or without notice as it deems necessary or appropriate in accordance with the severity and duration of the violation: 5.Violations: i. Warning the User: and/orii. Suspending the offending User from the Services; and/or Terminating or cancelling, or disconnecting the offending User from, the Services; and/oriii. Imposing fees or charges on the offending User account in accordance with the applicable service contract; and/oriv. Removing the offending content; and/orv. Taking other action in accordance with this AUP, the applicable service contract or applicable law.""f. UPON TERMINATION OF THIS AGREEMENT FOR ANY CAUSE OR REASON WHATSOEVER, USER WEB SITE FILES AND USER CONTENT AND OTHER DATA IS DELETED UPON ACCOUNT TERMINATION. Accordingly, User should always maintain back-up copies of User's web site and other User content and data so User may use such copies host elsewhere after such termination."Please feel free to review our full Terms of Service[redacted]) should you have further questions. Thank you,StartLogic Customer Relations

To Whom It May Concern,We respond as follows to this complaint.Mr. [redacted] contacted us on January 5th, 2016 and inquired about the cancellation and refund of SEO services. Our SEO team approved the refund request of $425.00 however, it appears only a portion of the refund promised to Mr....

[redacted] was processed. We can confirm that the SEO services have been canceled and the remaining portion of $175.00 owed to him has been refunded as of February 10th,2016. Sincerely,Startlogic Customer Relations

To Whom It May ConcernWe respond as follows to this complaint. On March 7, 2015 Ms. [redacted] created an account with [redacted]. When creating the account she agreed to the terms of service which state "Additionally after the initial term, you acknowledge, agree and authorize us to automatically bill...

and/or charge on your credit card for successive or renewal periods."We sent Ms. [redacted] reminders on January 22, 2016 to the email on file regarding the renewal of the account on February 21, 2016.On February 21, 2016 Ms. [redacted] was charged $300.69 for her website hosting as her services were set to auto renewal and not scheduled to be cancelled. On February 21, 2016 Ms. [redacted] contacted us asking us to refund her the $300.69 and cancel the account which we did.The desired settlement the customer was requesting was issued the same day the Revdex.com dispute was submitted.Regards,[redacted] Customer Relations

To whom it may concern, We respond to this complaint as follows. Ms. [redacted] contacted us as of 4/11/18 in order to investigate her deactivation. Prior to this (4/10/18) we had notified Ms. [redacted] of the deactivation due to found phishing malware. Bluehost does partner with [redacted], as...

they are security specialists we encourage our customers to use them when they have issues with malware, or even as a preventative measure for websites. Though Ms. [redacted] may have her [redacted] updates completely up-to-date that doesn't always mean that your content is completely secure. Though [redacted] is what we commonly reccomend for these security issues, we in no way require users to go through our partner for security or malware removal services. Though we would be able to run a file restore on the account, that would not guarantee the removal of malware. As how a restore works, is the backup copy overwrites existing files. Infected files will not necessarily be rewritten, and additional files not in the backup will not be deleted either. Because of this, we always reccomend a security professional be hired so that they may go and review the content in-depth and remove malicious content from the coding. We will not be able to restore Ms. [redacted]'s website to its pre-infection state; As we are not security professionals we are unable to properly investigate and remove malware from subscriber content. If Ms. [redacted] would still like to attempt to perform a restore, we'd recommend contacting our support line directly to request assistance with that task. We understand that times like these are very frustrating, and we want to assist how we are able. We'd like to apologize if Ms. [redacted] feels that she has been misled, that was not our intention nor is that the impression we wish to give our customers. We would also like to take this opportunity to thank Ms. [redacted] for taking the time to reach out and give us the opportunity to assist Ms. [redacted], and we look forward to assisting her further in the future.Regards, BlueHost Customer Relations

To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted] contacted us regarding his domain renewal price on December 20th, 2017, We at Verio do not act as our own registrar for domain purchases and renewals. We work with certified registrars so that way our customers have the...

opportunity to purchase and renew domains with accounts they obtain with us. With that being said we do not have control over the pricing of domain names or domain renewals as they are not set by us but by third-party registrars that we work with. So originally when Mr. [redacted] first purchased the domain names they all started off as $11.59 a year but just like website hosting domain names can fluctuate in prices based on the market values and trends set from the prior year. Which is left up to the actual registrar to decide. So what this all means is that the domain names with the extension of .com have gone up from $11.59 to $16.99 based on the decision of the registrar. However, the other domain names on the account are still renewing at the previous rate of $11.59 but as the market changes the prices of these domains may change as well. After looking further into the account history we do see that we did send out renewal notifications going to the email address on file [redacted]. Email notifications were sent out forty-five days prior on November 17th, 2017, and twenty days prior on December 12th, 2017, before the domain names renewed. Based on this information and our relationship with the third party registrar we are unable to compensate the $5.40 as we did notify Mr. [redacted] about the renewals of his domain names. We would like to take this time to apologize to Mr. [redacted] for any confusion and frustration this may have caused him and would like to thank him for the opportunity to fully explain our position and how our domain process works and we look forward to working with Mr. [redacted] in the future.Regards,Verio Customer Relations

To Whom it May Concern,We respond to this complaint as follows.When Mr. [redacted] signed up for his iPage account on June 03, 2014, he purchased the iPage Essential Hosting Plan for 3 years at our special introductory rate of $68.04. Our front of site does have the following disclaimer regarding our...

introductory rates: "* The introductory prices are for the first term of service only and automatically renew at the regular rate." The following day, June 04, 2014, Mr. [redacted] purchased Domain Privacy for 3 years as well in the amount of $29.97. Upon signing up for an account as well as logging into an account with iPage Mr. [redacted] agreed to our Terms of Service which authorizes us to automatically renew using the credit card on file "I.YOU ACKNOWLEDGE, AGREE AND AUTHORIZE US TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN SECTION."Please feel free to review our full Terms of Service if you have any further questions - [redacted]Domain Registrations and Hosting are 2 separate services/products and as such they are billed separately and would each need to be cancelled. On April 19, 2017 a 30 day email billing reminder was sent to the email address listed on the account [redacted] to remind Mr. [redacted] of the upcoming automatic 3 year renewal of his iPage Essential Hosting Plan. This email did advise Mr. [redacted] that "All plans and products automatically renew unless you cancel. The renewal will be for the same term length at the regular rates reflected below. The payment method that we have on file will be used for renewals, unless you change it or cancel." On May 19, 2017, Mr. [redacted]'s iPage Essential Hosting Plan automatically renewed for the same 3 year term at our regular renewal rate of $394.20 and the following day his Domain Privacy automatically renewed for the same 3 year term at our current regular renewal rate of $42.99. Unfortunately, we were not notified of his desire to cancel the account until August 07, 2017 which was after he had issued a chargeback dispute with his bank. On June 19, 2017 we were notified by your bank of the chargeback dispute filed for the charge of $437.19 for the 3 year renewal of his iPage Essential Hosting Plan ($394.20) and Domain Privacy ($42.99). When a chargeback is filed, the bank takes back the money that was charged, which in turn puts the product in a default status. Due to the chargeback dispute filed we were no longer in possession of the funds at that time. Mr. [redacted]'s account has now been cancelled and as such will not accrue any further charges. Upon checking the status of the chargeback dispute, we did find that the dispute has now been closed and in our favor. As the dispute was resolved in our favor the money has now been returned back to us. Since Mr. [redacted] cancelled the account, we went ahead and issued a full refund on August 17, 2017 in the amount of $437.19 back to his card. Depending on Mr. [redacted]'s bank merchant it can typically take up to 2-7 days for the bank to release the funds into the account. We have not received any replies from Mr. [redacted] at this time to confirm that he feels this matter is resolved. If Mr. [redacted] has any further issues or concerns that he feels have not been addressed he can contact us and we would be more than happy to assist him.Thank you,iPage Customer Relations

To whom it may concern,The information the customer requested in her rebuttal response can be found on their websites contact page:[redacted] . This provides the customer with a phone number and address to both locations as well as a contact form. The customer may also wish to contact their legal department for this type of complaint. All of the contact information can be found here: [redacted] In closing, we are not the hosting provider for the website listed in the customers complaint and have no access or control to the website files. The customer will need to contact the web host to place her complaint.  Regards, Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Please see attached 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have yet to hear from anyone at iPage concerning a credit for the money I lost due to their incompetence and lack of due diligence.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

To Whom It May Concern,We respond as follows to this complaint. Mr. [redacted] contacted us on October 29, 2016 requesting to cancel and receive a refund for his Domain Privacy which renewed on October 28,2016 for $13.99. This product was canceled and a refund was issued immediately. We notified Mr....

[redacted] via email on September 28, 2016 and October 23, 2016 of this upcoming renewal on his account. Upon receiving this complaint we called Mr. [redacted] on October 31, 2016 and November 1, 2016 to clarify his complaint of being charged for $151.00 as this charge amount did not appear anywhere on his account. We followed our calls up with an email on November 1, 2016 apologizing for his frustrations and requesting clarification. Mr. [redacted] replied to this email on November 2, 2016 advising us that his dissatisfaction was due to the domain privacy service still renewing when the domains were no longer on the account. On February 29, 2016 there had been a Domain Privacy service renewed but he stated he did not notice this until the recent renewal. He had multiple domain privacy services and had since moved the domains associated with them but never canceled these services. Mr. [redacted] was also upset that his previous hosting renewal from August 2016 had increased from the previous year. He contacted us on July 07, 2016 prior to the renewal for his hosting to inquire about the increase. He was advised that $155.40 was our regular renewal rate at that time. As a courtesy, we offered to match the previous years special discount rate of $71.40 for this years renewal, he ag[redacted] and renewed his hosting on July 07, 2016. After receiving Mr. [redacted]'s reply on November 02, 2016 via email, we replied the same day thanking him for his feedback and informing him due to our Domain Privacy service being an add on product they must be canceled in order to prevent renewals. As a courtesy, we added a credit to his account for the Domain Privacy renewal that took place in February 2016. We advised Mr. [redacted] that we had provided him with a special discount rate for his previous hosting renewals and that was the reason he saw an increase. As an additional courtesy, we have set his hosting renewal for 2017 to renew at the same special discounted rate of $71.40 and if he has any additional questions or concerns to feel free to contact us. We have not received any additional contacts from Mr. [redacted] at this time.Thank you,iPage Customer Relations

To Whom It May Concern,We respond as follows to this complaint. Ms. [redacted] contacted us on October 11, 2016 with problems editing the contact page in our Website Builder program. Our agent was unable to replicate the same issue but attempted to assist the customer. We were contacted again on...

October 12, 2016 by Ms. [redacted] regarding a different problem she was experiencing with the Website Builder. She was receiving an internal server error upon editing the social media contact buttons on the footer of her website she was building. A support ticket was created at that time to further investigate the issue. One of our Technical Specialists contacted Ms. [redacted] on October 13, 2016 via email advising her that we were unable to find the social media icons in the footer but that they had been properly added to the header of the site and that if she was still trying to add the icons to the footer and experiencing further issues to provide us with approval to add them for her.Ms. [redacted] contacted us again on October 13, 2016 advising us of another issue she was experiencing with her Website Builder no longer allowing her to access without choosing a new template and starting over. She advised us she had put 36 hours into building her website already, so another support ticket was created to investigate this issue. A Technical Specialist reached out to her later on that day via email advising her we were unable to replicate the same issue she experienced and that it may have been a temporary issue she was experiencing. Again on October 13, 2016 Ms. [redacted] contacted us about her Website Builder because she was receiving an error upon trying to update one of her social media icons. One of our Technical Specialists reached out to Ms. [redacted] on October 14, 2016 via email apologizing for the inconvenience and explained that we have created a bug report for the problem reported with the Website Builder. We advised her in the email unfortunately, we could not provide an exact time frame but the issue will be resolved at the earliest time possible by our Engineering Team. Upon receiving this complaint, we attempted to call Ms. [redacted] on October 19, 2016 leaving a message with her voicemail. We followed the call up with an email apologizing for the problems she has been experiencing since starting with us and that our Engineering Team has been working to resolve any bugs that have been discovered with the Website Builder program. As a courtesy she was offered 3 months worth of credits on her account for the inconveniences she experienced as well as the option to cancel her account and receive a full refund if she did not want to continue services with us. We have since resolved this complaint with Ms. [redacted], she accepted the 3 months of credits to her account and would like to continue her services with us. Thank you,iPage Customer Relations

We reviewed the attached Microsoft Word document and it contains the same text provided by the consumer under the "Complaint Details" section of her Revdex.com complaint. Therefore, we refer the customer to our response dated June 08, 2015, which we believe adequately addresses the customer's concerns. If the customer disagrees with our response, we would appreciate further details about why our response is not adequate or does not address her issues and we will be happy to look into this further. Thank you!