MDR (Painting the Town)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
THIS COMPANY IS NOT TRUTHFUL. THE CAMPAIGN RAN FOR 4 DAYS WITH A MAX OF $12.5 PER DAY FOR PAY FOR CLICKS. There was $375 total for the 30 days the campaign ran, we have proof it was shut down in 4 days. So I am entitled to the $325.00 ( $375 less {4 days @ $12.50}) . There are over 474 complaints against this company at the Revdex.com. They are deceiving the public and somebody needs to put a stop to it.
Regards,
[redacted]

To whom it may concern, We respond to this complaint as follows. Mr. [redacted] contacted us in regards to a refund of his hosting charges. After review of Mr. [redacted]'s account we had found the mentioned renewal dated October 9th, 2017 for hosting services totalling the amount of $155.40. As a show of...

goodwill we have gone ahead and cancelled and refunded Mr.[redacted] for his hosting services as per his request. The refund of $155.40 should be fully processed and back into his account within the next 7-10 business days depending on his financial institution. In closing we would like to take this opportunity to thank Mr. [redacted] for his patience throughout this process, and we look forward to being able to possibly work with Mr. [redacted] for any of his hosting needs again in the future.  Regards, iPage Customer Relations

To Whom it May Concern,We respond to this rebuttal as follows. We do apologize for any confusion this issue has caused, but as stated before we have sent multiple renewal notifications to the email address [redacted] which is what is listed on file for us to send to. The layout of the email explains what is renewing when the product will renew, and the payment method that will be charged. While also giving Mr. [redacted] the option to renew early by going to his domain central within his account which gives him the pricing options for all his domains. As stated before we do not control the pricing for domains as it is based on the market value set forth by the registrar that we partner with. This means that all domain names are subject to pricing fluctuation when purchasing on a year to year basis. To avoid this we recommend purchasing domain names for multiple years up to a maximum of ten. So that way our customers are locked into the pricing set forth by that current year.Also, Mr. [redacted] is able to view any upcoming payments through his billing central when he logs into his account at any point and time giving him complete access to what is going to renew and how much he will be charged for each product on his account so that he may plan accordingly while managing his account. We do apologize about Mr. [redacted]'s recent experience with our support staff and look forward to working with him in the future and also would like to take this opportunity to provide additional training to our support staff so we may better serve our customers. Regards, Verio Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The Complaints, Please be advised that we are not satisfied with the reply of domain.com We firmly believe that this vendor’s lack of proper support and paucity of technical expertise resulted in loss of time, effort and more importantly damage to our business credibility which is not properly compensated by the vendor. This matter is not addressed as per our satisfaction and we have the right to escalate it to other legal authorities. Regards, [redacted]
Regards,
[redacted]

To Whom It May Concern,We respond as follows to this complaint.Mr. [redacted] contacted us on December 23rd, 2015 and inquired about charges of $131.88 to his credit card for website services that renewed in October 2015. Mr.[redacted] requested a full refund of $131.88 on December 23rd, 2015 and the...

request was escalated to our billing team for further review. Our billing department informed Mr.[redacted] that hosting renewals are non refundable and the account has been set to not renew at the end of the paid term. Per our terms of service, customers acknowledge that services are set to renew automatically using the payment method on file and the auto renewal status can be disabled by requesting it in writing prior to the renewal date. Furthermore, we do not issue refunds for services rendered after thirty days of renewal. Prior to charging Mr. [redacted], we sent a renewal notice to the email address on file ([redacted]) alerting Mr. [redacted] that there would be an auto charge on October 26th, 2015 for the active hosting services to the credit card on file.Once we were alerted to Mr. [redacted] dispute with the Revdex.com, we reached out to Mr. [redacted] via email offering a prorated refund of $109.99 as a gesture of goodwill even though he was outside of the billing terms of service. At this time it appears Mr. [redacted] did not reply to our email and instead pursued to file a dispute with his credit card company for charge of $131.88. While we did try to resolve this dispute amicably, it appears Mr. [redacted] has chosen to work with his credit card company to resolve this matter. If Mr. [redacted] cancels the chargeback with his financial institution we will be more than happy to refund the prorated amount of $109.99 back to his credit card. Thank You,Startlogic Customer Relations

To Whom It May Concern,We respond as follows to this complaint. Mr. [redacted] contacted us on Dec 2, 2015 8:37 PM, stating that he was having issues with his website pulling up a blank page. We responded accordingly addressing possible issues that may have been the cause. We first addressed the...

fact that Mr. [redacted] had his domain pointed to two separate IP addresses. Although this was in fact an issue with the customer's account, this was not the root of the problem. Mr. [redacted] responded on Dec 7, 2015 8:26 PM stating that his issue was still persisting. At this point we were able to discover that the issue was in fact a theme that the customer was using for their website. We reached back out informing the customer of the cause of the issue and provided steps to resolve on the customer's end. On Dec 9, 2015 9:07 AM the customer reached out indicating that they have followed the steps provided with no resolution. We then responded informing the customer that we reset their theme and still was pulling up a blank page, requesting that the customer change the theme, themes are considered third party additions and normally up to the customers responsibility, disabling a theme is a part of the normal troubleshooting process. On Dec 10, 2015 1:13 AM customer responded stating that they did not want to change the theme and that since we upgraded our system we are the cause of their issue. We reached back out to the customer requesting they give us permission to disable their theme so we can troubleshoot further. As of Dec 10, 2015 6:37 AM the customer has yet to respond. On 12/10/2015 Mr. [redacted] filed a Revdex.com complaint in regards to his website issue. We reached out on Dec 15, 2015 12:33 PM stating that we would investigate the issue, customer responded shedding more light on the situation. On Dec 16, 2015 2:46 PM we reached out again stating that we are still waiting on the customer's response to start troubleshooting and that we have provided a goodwill credit of 6 months worth of hosting (65.94) on their account. Customer responded stating that they will respond to the original ticket to start the troubleshooting process thanking us for the credit. Thank you,iPage Customer Relations

To Whom it May Concern:We have reached out to the customer and attemped to explain the situation. We had offered discounted pricing for [redacted] Pro which comes with Unlimited pages and 25 products. [redacted] has decided to cancel his hosting services with us. He may feel free to contact us anytime for...

assistance in transitioning to another hosting provider.Regards,iPage Customer Relations

Revdex.com:
Appreciate quick response to Revdex.com.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Thank you for responding.  However, there are few matters to mention: - Your technical support were testing the wrong email address initially. - Your technical support team only said that the settings worked when they tested it on their end.  Did not provide proof that it worked (screenshot). - In your response here , you informed me to test "pop.ipage.com".  I mentioned in my initial message that I do not use pop , but use IMAP.  No matter, I have tested both. - Testing a secure port will not show any results when using [redacted] (as suggested to test port 465 using [redacted]).  I have inserted the screenshot.  Your technical support team needs to learn how to test secure ports.  I have inserted screenshot to proof this. - My ISP ([redacted] Communications www.[redacted].com) has informed me that they are not blocking any port , and the issue is with my web host (iPage) as I suspected. Therefore, please figure out a solution by being technically adept and provide correct instructions for the correct email account. I look forward to a swift resolution to avoid moving my services to another host and looking into taking legal actions for the loss of time and possible emails / clients as result of this.  Regards, [redacted]  
Regards,
[redacted]

Customer was contacted via email on October 30, 2015 @ 5:18 PM (Support Ticket Number: [redacted]) and advised of the issue and the steps needed to correct it. He is unable to see the website as the domain name he is using has not yet been registered. Another email was sent on November 02, 2015 @...

4:30 PM seeking clarification from the customer concerning the issue. We are happy to assist the customer in any way we can to resolve his issue. At this time his account and the server are functioning well within normal parameters and operating correctly. We are waiting to hear from the customer at this time.

o Whom It May Concern:We address the complaint as follows:[redacted] contacted us on August 3, 2016 requesting a refund for he products of [redacted] Site Builder and [redacted]. The total charges equaled $79.35. We initially informed the customer that we received a chargeback for those purchases so it...

appeared that the customer had already gotten their money back. On August 5, 2016 the complainant provided us with a snapshot of his bank account for which they were able to prove that the charges were reversed.After review of this snapshot, we refunded the customer $79.35 to the credit card that we initially charged. It may take anywhere from 5 to 7 business days for the funds to be reflected in their bank account. If the complainant has any other concerns or questions, they may feel free to reach out at anytime.Regards,[redacted] Customer Relations

Netfirms only refunded one year of Domain Privacy I paid for ($5.99). I paid for domain privacy for 3 years and during the whole time it was not enabled. I am owed for two more years of service that I did not receive. 
Regards,
[redacted]

To Whom it May Concern,We respond to this complaint as follows. Upon receiving Mr. [redacted]'s rebuttal, we attempted to get in contact with him again by phone on January 19, 2016 and January 20, 2016. An email was also sent on January 20, 2016 to follow up on the voicemails left with him. As a gesture of goodwill we have gone ahead and applied 10 domain credits to Mr. [redacted]'s account. The credit is available for use now and will automatically apply toward any domain renewals. Mr. [redacted] has been provided with direct contact information to an agent who will assist him with any questions or issues he may be currently experiencing. If Mr. [redacted] does not feel this issue is resolved at this time or has further concerns he can contact us and we would be more than happy to assist him. Thank you,[redacted] Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To whom it may concern,We respond as follows to this complaint. Mr [redacted] transferred his domain name '[redacted]' to PublicDomainRegistry's reseller FreeHosting.com on February 13th, 2018. We received a Transfer Notice from ICANN filed by this registrant on March 9th,...

2018. We responded to Mr [redacted] and ICANN stating that we had sent the EPP/Authorization code to the  customer. However, unfortunately, as an ICANN acreditted registrar we have to abide by the rules set forth by them.  PublicDomainRegistry is unable to release a domain name for transfer within the first 60 days after the domain has been transferred into us. Since the domain name was transferred on March 9th, 2018 we will be unable to release the domain until April 14th, 2018.Mr [redacted] has not reached out to us directly, however, at this time we have reached out to Mr [redacted] to advise that we would be able to release the domain name on April 14th, 2018 and have provided him with instructions for how he would transfer the domain name at that time. We would like to thank the Revdex.com and Mr [redacted] for the oppotunity to address this complaint. Sincerely, PublicDomainRegistry Customer Relations

To Whom it may concern, We respond as follows to this complaint. We have reviewed the Homestead community forum dating back to the year of 2014 to present and were unable to locate contacts made by Mr. [redacted]. We have also reviewed Mr. [redacted]'s account contact history and show one contact made to our support team via phone on June 24,2016 regarding the issues he was experiencing with [redacted] and Sitebuilder.Furthermore, our engineering team was aware of the compatibility issue between Sitebuilder and [redacted] in which we posted an announcement on the Homestead community forum informing customers of the known issue and recommended that customers who are a Sitebuilder desktop user postpone the update to [redacted] due to this issue. (https://community.homestead.com/homestead/topics/windows-10-and-sitebuilder-des...⇄   In light of this information, we feel that providing a refund of $99.96. for four months of the Website Gold Plus Hosting plan is an adequate form of compensation. Sincerely,Homestead Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Your reply says that I was provided a new test URL "[redacted]", but I think you're confusing me with someone else.  My URL was [redacted] and not [redacted].  Perhaps "[redacted]" is another customer who has the same issue as me?I also still don't understand how a web hosting company is unable to provide a backup of a customer's data.  It was also never communicated to me prior to this Verio transition that I was using a test URL and that I would lose access to my domain permanently.  When I was originally with Best.com (which was purchased by Verio), my URL was [redacted].  When Verio purchased Best.com, at some point my domain became http://[redacted].  At no point was it ever communicated that I had a "test URL" and that I needed to use a registered domain.Please provide me with a backup of all my email from when my domain went offline on January 16, 2017.Regards,
[redacted]

To Whom it May Concern, We respond to the complaint as follows. We want to to clarify information regarding the domain lock and [redacted] issue Mr. [redacted] is currently experiencing. [redacted] is an [redacted] (Internet Corporation for Assigned Names and Numbers) accredited domain registrar and is...

therefore required to abide by [redacted]’s rules, regulations and policies as well as the Registrar Accreditation Agreement (“RAA”) (available at: [redacted]). This accreditation allows [redacted] to sell domain names. By registering a domain through [redacted], Mr. [redacted] agreed to be bound by [redacted]’s Terms of Service and Domain Registration Agreement (available at [redacted]). Upon investigation into our records, on April 10th, 2018 Mr. [redacted] attempted to update the registrant email address for the domain, [redacted], from [redacted] to [redacted]. We can confirm that the domain contact information was updated, however, it appears Mr. [redacted] did not opt out of the [redacted] 60-day trade lock when approving the domain contact update. To provide more context, you generally cannot transfer a domain name to a new registrar within 60 days of making a change to your contact information if you do not opt out of the [redacted] 60-day trade lock. This rule is put in place for customers’ protection to prevent unauthorized transfers and not to inconvenience customers in any way. This being said, Mr. [redacted] is able to fully manage his domain name (such as updating DNS records and/or nameservers) from within his [redacted] account until the 60-day trade lock has expired. Please see the following link for more information on [redacted]’s trade policies ([redacted]). At this time, Mr. [redacted] currently has 52 days left until the trade lock expires for the domain [redacted]. Once this trade lock has expired, Mr. [redacted] will be able to transfer the domain to the provider of your choice. Regards, [redacted] Customer Relations Team

To Whom It May Concern, We respond as follows to this complaint. On Jan. 12th. 2016, Mrs. [redacted] reached out to our support staff to see if she could set her hosting account, domain, and products/addons to manual renew. This action would effectively let her account live out its life until the...

paid terms ended and the account would then be deleted. This interaction was set up through email. Our agents misunderstood what Mrs. [redacted] was requesting and left two products set to auto renew; Directory Listing, SiteLock and SubmitNet - Basic Submission. When these products came up for renewal they were charged to the card we had on file. The card was expired as Mrs. [redacted] was letting the account live out its term and did not need anything current on file. These three products then went into their past due stage which set her account to be suspended. We received Mrs. [redacted]’s Revdex.com complaint on Feb. 17th, 2016. In her complaint she states that after clear instruction we had left products on her account to renew and then had shut down her account when they went into a past due status. On Feb. 18th, Mrs. [redacted] was able to get in contact with our Billing Support team who was able to resolve her billing issue by canceling the offending products and lifting the suspension on her account. Per Mrs. [redacted] Revdex.com complaint, her request to rectify what had happened would be to have the billing mishap corrected and her website services restored. Since this resolution we have reached out to Mrs [redacted] to follow up on her customer service experience. She has stated that, although she was very frustrated by how the situation was handled, that her issue is resolved. Our stance on this issue is that we have left our offer for compensation open has we still wish to work with any lingering frustrations that Mrs. [redacted] is facing due to her customer service experience up to this point.