MDR (Painting the Town)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Regards,
[redacted]
  Thank you for your assistance as the registrant site company. As you have not updated the correct information on your registry site, please kindly provide me with the contact information for [redacted] and their registered physical address.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I just got off phone with ipage and was told that they are looking into it and will contact me (thats what they have been saying from day 1 And never do) I was also told that ipage just reopened the ticket today about 20 min ag, and he said he tried to contact the person who reopened it but got no reponceo. So I told him that I will not accept the responce that the Revdex.com sent me untill I hear from somone at ipage or 24 hrs which ever comes first. }Note: He also said that he has heared about this issue has happened before with other(s) 
Regards,
[redacted]

To Whom it May Concern,We respond to this rebuttal as follows. We do apologize for any confusion this issue has caused, but as stated before we have sent multiple renewal notifications to the email address [redacted] which is what is listed on file for us to send to. The layout of the email explains what is renewing when the product will renew, and the payment method that will be charged. While also giving Mr. [redacted] the option to renew early by going to his domain central within his account which gives him the pricing options for all his domains. As stated before we do not control the pricing for domains as it is based on the market value set forth by the registrar that we partner with. This means that all domain names are subject to pricing fluctuation when purchasing on a year to year basis. To avoid this we recommend purchasing domain names for multiple years up to a maximum of ten. So that way our customers are locked into the pricing set forth by that current year.Also, Mr. [redacted] is able to view any upcoming payments through his billing central when he logs into his account at any point and time giving him complete access to what is going to renew and how much he will be charged for each product on his account so that he may plan accordingly while managing his account. We do apologize about Mr. [redacted]'s recent experience with our support staff and look forward to working with him in the future and also would like to take this opportunity to provide additional training to our support staff so we may better serve our customers. Regards, Verio Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
THIS COMPANY IS NOT TRUTHFUL. THE CAMPAIGN RAN FOR 4 DAYS WITH A MAX OF $12.5 PER DAY FOR PAY FOR CLICKS. There was $375 total for the 30 days the campaign ran, we have proof it was shut down in 4 days. So I am entitled to the $325.00 ( $375 less {4 days @ $12.50}) . There are over 474 complaints against this company at the Revdex.com. They are deceiving the public and somebody needs to put a stop to it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We respond as follows to this complaint. Mr. [redacted] contacted us on Dec 2, 2015 8:37 PM, stating that he was having issues with his website pulling up a blank page. We responded accordingly addressing possible issues that may have been the cause. We first addressed the...

fact that Mr. [redacted] had his domain pointed to two separate IP addresses. Although this was in fact an issue with the customer's account, this was not the root of the problem. Mr. [redacted] responded on Dec 7, 2015 8:26 PM stating that his issue was still persisting. At this point we were able to discover that the issue was in fact a theme that the customer was using for their website. We reached back out informing the customer of the cause of the issue and provided steps to resolve on the customer's end. On Dec 9, 2015 9:07 AM the customer reached out indicating that they have followed the steps provided with no resolution. We then responded informing the customer that we reset their theme and still was pulling up a blank page, requesting that the customer change the theme, themes are considered third party additions and normally up to the customers responsibility, disabling a theme is a part of the normal troubleshooting process. On Dec 10, 2015 1:13 AM customer responded stating that they did not want to change the theme and that since we upgraded our system we are the cause of their issue. We reached back out to the customer requesting they give us permission to disable their theme so we can troubleshoot further. As of Dec 10, 2015 6:37 AM the customer has yet to respond. On 12/10/2015 Mr. [redacted] filed a Revdex.com complaint in regards to his website issue. We reached out on Dec 15, 2015 12:33 PM stating that we would investigate the issue, customer responded shedding more light on the situation. On Dec 16, 2015 2:46 PM we reached out again stating that we are still waiting on the customer's response to start troubleshooting and that we have provided a goodwill credit of 6 months worth of hosting (65.94) on their account. Customer responded stating that they will respond to the original ticket to start the troubleshooting process thanking us for the credit. Thank you,iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Thank you for responding.  However, there are few matters to mention: - Your technical support were testing the wrong email address initially. - Your technical support team only said that the settings worked when they tested it on their end.  Did not provide proof that it worked (screenshot). - In your response here , you informed me to test "pop.ipage.com".  I mentioned in my initial message that I do not use pop , but use IMAP.  No matter, I have tested both. - Testing a secure port will not show any results when using [redacted] (as suggested to test port 465 using [redacted]).  I have inserted the screenshot.  Your technical support team needs to learn how to test secure ports.  I have inserted screenshot to proof this. - My ISP ([redacted] Communications www.[redacted].com) has informed me that they are not blocking any port , and the issue is with my web host (iPage) as I suspected. Therefore, please figure out a solution by being technically adept and provide correct instructions for the correct email account. I look forward to a swift resolution to avoid moving my services to another host and looking into taking legal actions for the loss of time and possible emails / clients as result of this.  Regards, [redacted]  
Regards,
[redacted]

o Whom It May Concern:We address the complaint as follows:[redacted] contacted us on August 3, 2016 requesting a refund for he products of [redacted] Site Builder and [redacted]. The total charges equaled $79.35. We initially informed the customer that we received a chargeback for those purchases so it...

appeared that the customer had already gotten their money back. On August 5, 2016 the complainant provided us with a snapshot of his bank account for which they were able to prove that the charges were reversed.After review of this snapshot, we refunded the customer $79.35 to the credit card that we initially charged. It may take anywhere from 5 to 7 business days for the funds to be reflected in their bank account. If the complainant has any other concerns or questions, they may feel free to reach out at anytime.Regards,[redacted] Customer Relations

Revdex.com:
Appreciate quick response to Revdex.com.  
Regards,
[redacted]

To Whom it May Concern:We have reached out to the customer and attemped to explain the situation. We had offered discounted pricing for [redacted] Pro which comes with Unlimited pages and 25 products. [redacted] has decided to cancel his hosting services with us. He may feel free to contact us anytime for...

assistance in transitioning to another hosting provider.Regards,iPage Customer Relations

Customer was contacted via email on October 30, 2015 @ 5:18 PM (Support Ticket Number: [redacted]) and advised of the issue and the steps needed to correct it. He is unable to see the website as the domain name he is using has not yet been registered. Another email was sent on November 02, 2015 @...

4:30 PM seeking clarification from the customer concerning the issue. We are happy to assist the customer in any way we can to resolve his issue. At this time his account and the server are functioning well within normal parameters and operating correctly. We are waiting to hear from the customer at this time.

Netfirms only refunded one year of Domain Privacy I paid for ($5.99). I paid for domain privacy for 3 years and during the whole time it was not enabled. I am owed for two more years of service that I did not receive. 
Regards,
[redacted]

To Whom It May Concern,We respond as follows to this complaint.Mr. [redacted] contacted us on December 23rd, 2015 and inquired about charges of $131.88 to his credit card for website services that renewed in October 2015. Mr.[redacted] requested a full refund of $131.88 on December 23rd, 2015 and the...

request was escalated to our billing team for further review. Our billing department informed Mr.[redacted] that hosting renewals are non refundable and the account has been set to not renew at the end of the paid term. Per our terms of service, customers acknowledge that services are set to renew automatically using the payment method on file and the auto renewal status can be disabled by requesting it in writing prior to the renewal date. Furthermore, we do not issue refunds for services rendered after thirty days of renewal. Prior to charging Mr. [redacted], we sent a renewal notice to the email address on file ([redacted]) alerting Mr. [redacted] that there would be an auto charge on October 26th, 2015 for the active hosting services to the credit card on file.Once we were alerted to Mr. [redacted] dispute with the Revdex.com, we reached out to Mr. [redacted] via email offering a prorated refund of $109.99 as a gesture of goodwill even though he was outside of the billing terms of service. At this time it appears Mr. [redacted] did not reply to our email and instead pursued to file a dispute with his credit card company for charge of $131.88. While we did try to resolve this dispute amicably, it appears Mr. [redacted] has chosen to work with his credit card company to resolve this matter. If Mr. [redacted] cancels the chargeback with his financial institution we will be more than happy to refund the prorated amount of $109.99 back to his credit card. Thank You,Startlogic Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Your reply says that I was provided a new test URL "[redacted]", but I think you're confusing me with someone else.  My URL was [redacted] and not [redacted].  Perhaps "[redacted]" is another customer who has the same issue as me?I also still don't understand how a web hosting company is unable to provide a backup of a customer's data.  It was also never communicated to me prior to this Verio transition that I was using a test URL and that I would lose access to my domain permanently.  When I was originally with Best.com (which was purchased by Verio), my URL was [redacted].  When Verio purchased Best.com, at some point my domain became http://[redacted].  At no point was it ever communicated that I had a "test URL" and that I needed to use a registered domain.Please provide me with a backup of all my email from when my domain went offline on January 16, 2017.Regards,
[redacted]

To Whom it May Concern,We respond to this complaint as follows. Upon receiving Mr. [redacted]'s rebuttal, we attempted to get in contact with him again by phone on January 19, 2016 and January 20, 2016. An email was also sent on January 20, 2016 to follow up on the voicemails left with him. As a gesture of goodwill we have gone ahead and applied 10 domain credits to Mr. [redacted]'s account. The credit is available for use now and will automatically apply toward any domain renewals. Mr. [redacted] has been provided with direct contact information to an agent who will assist him with any questions or issues he may be currently experiencing. If Mr. [redacted] does not feel this issue is resolved at this time or has further concerns he can contact us and we would be more than happy to assist him. Thank you,[redacted] Customer Relations

To Whom it may concern, We respond as follows to this complaint. We have reviewed the Homestead community forum dating back to the year of 2014 to present and were unable to locate contacts made by Mr. [redacted]. We have also reviewed Mr. [redacted]'s account contact history and show one contact made to our support team via phone on June 24,2016 regarding the issues he was experiencing with [redacted] and Sitebuilder.Furthermore, our engineering team was aware of the compatibility issue between Sitebuilder and [redacted] in which we posted an announcement on the Homestead community forum informing customers of the known issue and recommended that customers who are a Sitebuilder desktop user postpone the update to [redacted] due to this issue. (https://community.homestead.com/homestead/topics/windows-10-and-sitebuilder-des...⇄   In light of this information, we feel that providing a refund of $99.96. for four months of the Website Gold Plus Hosting plan is an adequate form of compensation. Sincerely,Homestead Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To whom it may concern,We respond as follows to this complaint. Mr [redacted] transferred his domain name '[redacted]' to PublicDomainRegistry's reseller FreeHosting.com on February 13th, 2018. We received a Transfer Notice from ICANN filed by this registrant on March 9th,...

2018. We responded to Mr [redacted] and ICANN stating that we had sent the EPP/Authorization code to the  customer. However, unfortunately, as an ICANN acreditted registrar we have to abide by the rules set forth by them.  PublicDomainRegistry is unable to release a domain name for transfer within the first 60 days after the domain has been transferred into us. Since the domain name was transferred on March 9th, 2018 we will be unable to release the domain until April 14th, 2018.Mr [redacted] has not reached out to us directly, however, at this time we have reached out to Mr [redacted] to advise that we would be able to release the domain name on April 14th, 2018 and have provided him with instructions for how he would transfer the domain name at that time. We would like to thank the Revdex.com and Mr [redacted] for the oppotunity to address this complaint. Sincerely, PublicDomainRegistry Customer Relations

To whom it may concern, We respond to this complaint as follows. After review of Ms. [redacted]'s complaint we have found 73 domains associated to her account. We have also found that all of these domains have been set to our manual renewal option, so Ms, [redacted] would be responsible for...

processing any domain renewals herself. We sould like to inform Ms. [redacted] of our Domain Registration Agreement, Section 8 titled Registration Renewal.  You are solely responsible for ensuring that any and all domains and additional services are renewed prior to their expiration, should you so desire their renewal. You may renew your domain at any time before the expiration date. Dotster shall have no liability to you or any third party in connection with the renewal, including, but not limited to, any failure or errors in renewing the services. You may be notified at Dotster's sole discretion when renewal fees are due. Should these fees go unpaid within the time specified in a notice or reminder regarding renewal, your registration will be cancelled. Payment must be made by such other method as we indicate in the renewal form. If your billing information is not accurate, you are solely responsible for the failure to renew. In addition as early as 30 days after expiration, your domain name may be purchased by a third party. Dotster does have the ability to authorize one time payments for domains, even if users are unable to verify their accounts or ownership, These payments are non refundable. In addition, we would also like to share this information in regards to expired domain names. You agree that we may place our contact information in the WHOIS output for any expired domain name, as the failure to renew results in the immediate cancellation of registration and loss of all rights to the domain name. Should you choose not to renew your domain name, you agree that we may, in our sole discretion, renew and transfer the domain name to a third party on your behalf as an Expired Domain Transfer ("ED Transfer").In closing, we would like to apologize for any confusion or frustration that Ms. [redacted] experienced throughout this process. We understand that she would like assistance in going through her domains and verifying their ownership to her. We would reccoment that Ms. [redacted] utilize public records such as the WHOIS databases in order to verify her ownership. If she would like assistance in removing any domains that she is aware no longer belong to her, we would be more than happy to assist her with this issue further. Regards, Dotster Customer Relations

To Whom It May Concern,We respond as follows to this complaint. I would like to express our deepest apologies to you for any frustrations you have experienced. I can confirm that we have reviewed the matter, and have determined that the charge in question is the annual renewal of your active web...

hosting plan (The FatCow Plan) for your account with the username of [redacted]co. This account was created on November 17, 2010 and has been on auto renew since. Additionally, we have sent notifications regarding the renewal to the email address on file ([redacted].com). Our records show that you updated the payment information on November 17, 2014 to the credit card ending in '3738' to renew your domain name ([redacted].com) and this card has been the billing method on your account since then. Per our Terms of Service, it is the customer's responsibility to inform us that they no longer wish to continue services with us. Unfortunately, we were not notified of this, which resulted in the hosting plan renewing automatically again. At this time, if you wish to cancel or downgrade your account to a domain parked account, which would give you the ability to manage your domain name, we would be more than happy to assist you. Once your account is downgraded or canceled we will proceed with the refund of the hosting renewal charge (131.88) that processed. Regards,Fatcow Customer Relations