Mealey's Furniture

Do not buy anything and especially not the warranty they do not go buy their word I have to wait over 6 months to get them to come out to fix something that is under warrenty and I am still waiting they are waiting for the warrenty to run out then they can say the warrenty is no goodi payed my furniture off and now they don't care

I apologize for the delay. This has been a very popular set and we have been getting delays from the manufacturer in the production schedules/times. Unfortunately, I cannot speed up the process of production by the manufacturer. I have checked on the order and believe it will be here within the...

next week. If you would like to wait, I will follow up and call you in one week (by 9/14) with either an update or, hopefully, that the merchandise has arrived. I would be glad to send out a $100 gift certificate (after delivery has been made) in this instance. If you are tired of waiting, I completely understand and will take back the merchandise in your home for a full refund. Respectfully,Ed D[redacted]Mealey's Furniture

We apologize on the manufacture delay, we are glad that it has finally reached your home. Please accept deepest apology.

I apologize for the long delay in the arrival of the merchandise. I have verified that the information given by Amanda is accurate and the ETA is mid January. Unfortunately, we changed computer systems during this very busy time and the data did not migrate successfully. Again, I apologize but we...

simply did not know if our information was accurate and that is why there was so much confusion with inventory and arrival dates. I would be happy to send out a $100 gift card after delivery if you choose to wait. If you would rather us take merchandise back for a refund, I will do that as well. Again, I am sorry for the mis-information but please rest assured that it was not deliberate but a result of missing and incomplete information as a result of a data transfer.Respectfully,Ed D[redacted]Mealey's Furniture

From: [redacted] <[redacted].com>Date: Mon, Mar 27, 2017 at 11:30 AMSubject: complaint #[redacted]To: "[email protected]" <[email protected]>I’m writing to let you know Mealey’s called me Saturday with the willingness to refund my order for the bedroom set, set up...

delivery for Livingroom furniture for Friday, March 31st AND gave us the option of looking at alternative bedroom sets to replace the one we cannot get delivered. We went in later on Saturday and picked out another bedroom set which is set to be delivered Friday, March 31st. I will consider this complaint resolved if the delivery goes as planned and there is no issue with any of the furniture. It frustrates me that a Revdex.com complaint had to be issued to get this resolved.  L Respectfully, [redacted]

We would like to sincerely apologize to the customer for the damages sustained during the delivery process. As we have relayed to the customer, we have an insurance company that handles such incidents and they have authorized an amount to be paid in order to have the damages repaired. With...

regards to the final piece that has not yet been delivered, I will inquiry about this further and seek to find a satisfactory resolution.We would like to thank the customer for their time and continued patience. We are confident these matters will be resolved in a satisfactory way.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because: the order was placed under my fiance's name: [redacted], phone number ###-###-####.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Mealeys response" After contacting [redacted], they find there are no manufactural defects to your furniture that requires servicing" is both ludicrous and laughable! [redacted] did not even see the [redacted] sectional that we purchased from Mealeys. Therefore that statement has no merit. In fact Mealeys stated that it is almost impossible to get [redacted] to return their phone calls. It is obvious that [redacted] manufactures furniture, ships it out and is done. It is obvious that Mealeys then sells that [redacted] furniture and is done. Both without regard for customer service. Both are very poor examples of American Business. You are an embarrassment to the furniture industry and I am assured that someday you will be out of business. Your responses to our issues lack credibility and therefore make no sense. A simple partial refund was all that was requested.  All Mealeys employees from Dave C[redacted], Dan F[redacted], Marla and Ed D[redacted] should be embarrassed for their inability to do a simple job professionally and write an intelligent sentence. Learn from these mistakes and improve your business and customer service department. Appropriate feedback will be left on all available venues. I am assured that the Revdex.com will grade you accordingly. You need to understand that "word of mouth" goes a long long way. Again you could have avoided this embarrassment with a partial refund!
[redacted] And [redacted]

We have been regularly in contact with the customer in order to assist them in servicing the merchandise. Our District Manager has been attempting to contact the customer, per customer's request, but was unable to reach anyone as of 11/17. We are committed to working to resolve the customer's issues...

to the best of our abilities and are confident that these issues will be resolved to the customer's satisfaction within a reasonable time.

I am willing to accept offer for full refund to return sofa but since the replacement sofa was delivered by Mealeys furniture to Chicago they would have to pick it up to return back to Mealeys if not I am willing to accept a refund of 50% off of purchase price which was $699.99 plus 6 % sales tax which equals $741.99 minus 50% equals $370.99Warmly[redacted]

Our prices are tagged in all of our stores with the MSRP and our promotion can range from 48 to up 60% off of that price. For this particular promotion we had the buy one room and get the second room for free with everything in the store still tagged at the MSRP. Its very straight forward, and we...

apologize if this may have caused any confusion. We are still willing to offer the customer the price that she quoted before but we cant combine that price with our current pricing and promotion.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I have documentation from Mealey's that states, "If Mealey's is unable to repair your furniture due to the unavailability of parts FROM THE MANUFACTURER, they will replace the furniture within the warranty period. If the same furniture is not available they will allow for a reselection of the furniture and replace..." (See attached document)My parts were not ordered from the manufacturer, nor was there ever any attempt for these "parts" to be ordered through them. Instead, they were ordered by some stranger that does not even work for Mealey's. This, being the reason why I rejected the first resolution I received from the president of Mealey's. I don't know who these people are that Mealey's sends to your home, and I am pretty sure that they don't know either. In a professional business, I should have received a phone call from the claims department to inform me that the tech had a, "family matter, not family emergency," just to clarify what I was told when I spoke to the tech that day, and he was  not going to make the scheduled appointment. Then they should have rescheduled the appointment with a different tech and for AS SOON AS POSSIBLE. Instead, I was left hanging when I received the phone call from the tech without any assistance or direction as to what I needed to do. At this point it has been over 4 weeks of waiting to get this resolved. Why were these "parts" not ordered through the manufacturer? I have a feeling that the "parts" are nonexistent and whatever this upholstery technician ordered was something cheap offline somewhere and Mealey's is not taking ownership for what they advertise in their extended warranty in replacing my furniture. Why would I want a refund for my furniture? The president's email sounds like he wants to work with me to resolve this, however, this furniture was financed. The finance company, Wellsfargo, would be refunded. As Mealey's advertises right on their website, the refund would go back onto the credit card I used for payment. This credit card being the credit card I received from MEALEY'S  for financing the furniture. I would be left with 2400.00 on this credit card to spend at Mealey's. This is not a resolution to the issue. This is why I am rejecting the second option offered to me as well. The last place I want to purchase furniture from would be Mealey's and am not accepting a refund to their own credit card. This does not help me. I want the furniture replaced for no fees and that's that. If Mealey's tells me they can order the "parts" then I want proof that it is actually from Mealey's since they are the manufacturer. I am a paying customer to this business. I have also paid for an extended warranty that promises me a replacement if there are no parts available THROUGH THE MANUFACTURER. Where is the fairness in all of this? If this technician would have showed up the other day, I would have been oblivious to how this business is operating. He would have "fixed" my furniture with god only knows what junk he ordered. I feel as though I have been scammed and would really appreciate a replacement of my stuff. This way, there is no worries (for at least a year and half) of the furniture breaking again, no claims I need to report and no drama I need to deal with from this company. I would appreciate the reconsideration of the options offered to me in resolving this. 
Regards,
[redacted]

We understand her frustration and we will have some contacting them to pick up the furniture. We don't plan on refuting her dispute with the credit card company. We hope you give us another chance in the future.

[redacted],Since this arrived after we spoke on the phone, I was not sure if it was sent prior to our conversation and delayed or if it was sent after our conversation. As you have chosen to communicate via the Revdex.com, I will review the series of events, what we spoke about during our conversation, and...

also your latest phone message.The set was delivered on 1/10/2014. Our first indication of an issue was 6/29/2015. At that time, a technician was scheduled to be at your home on 7/22/2015 but had a family emergency and cancelled the appointment. I am sorry for that and understand that it is an inconvenience to wait for someone who cancels an appointment. We spoke on Thursday 7/23/2015 and I laid out 2 options: 1) reschedule the technician and if you are not fully satisfied with his work, we will take the set back for refund of all but the original delivery charge ($89) and the warranty ($177.10); 2) pick up the set without having the tech visit and refund as outlined in option 1. You indicated you would call me back and decide.The voice mail message that I received from you after our conversation yesterday indicates that you do not want the technician out to your home again, that you want the set replaced, and that you are "disgusted" with the service received. I apologize that this has not worked out and that your experience has not met your expectations. Since you do not want the technician out, I will again offer option 2 for a pickup of the set with a refund made to the finance company, [redacted]. They will then return to you any paid portion. I will not, however, replace the merchandise. There is a warranty in place but that does not simply call for replacement of the set but, rather, service to the set. If you do not want this option then we will continue to stand behind the product and take it back for a refund. Your email to us and our conversation both indicate your frustration and anger with us so I assume this would be a reasonable and fair resolve to the issue whereby we could both put the relationship behind us. Respectfully,Ed D[redacted]

From: [redacted]<[redacted].com>Date: Wed, Mar 29, 2017 at 2:04 PMSubject: Please cancel my complaint.To: [email protected] have resolved with the merchant. Complaint # [redacted]. Thank you for your assistance.Sent from my [redacted]

We have cancelled the customer's invoice. We hope this has been a satisfactory resolution.

My understanding is that there was some mis-communication of the issues listed but that our store manager at the Devon location has been in contact and the situation should be resolved by the end of this week.Respectfully,Ed D[redacted]Mealey's Furniture

I believe that the pickup and return of you merchandise has been handled by the store and it is to your satisfaction. If this is not the case, I will look into further.Respectfully,Ed D[redacted]Mealey's Furniture

It seems clear that there is some type of confusion or mis-communication regarding the account and if we were in any way responsible, I apologize for the confusion. I have researched this matter however and cannot find any evidence of a double bill. I have attached the 3 invoices that were...

financed thru [redacted] and also the application to [redacted] from [redacted] if this helps clear up any confusion. It appears to me that the application is signed by [redacted] so I am at a loss to explain the confusion or the accusation of the application being forged as per his email to our service department. In addition, I have spoken to a representative from [redacted], [redacted], who sees no double bill on the account. Please understand that I cannot be given access to [redacted] account, only to verify what we processed thru [redacted], so if there is other activity that does not involve Mealey's Furniture, I would not (and should not) know about this. The phone number and reference number for [redacted] are: Phone ###-###-#### Ref# [redacted] he will verify what I am outlining here. It should be noted that one of the pieces of furniture on inv# [redacted] was cancelled thus reducing the total to $3651.64 which I verified with [redacted]. Repectfully,Ed D[redacted]Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] the inspector did come out and I spoke to coustomer service which I called I spoke to lindsy and was told matress is partly bad but not bad anoff to replace I would have to wait until it gets worse and call later also the inspector saw matress on right is bent up his solution was put right on left and left on right . I can not under stand why I paid a lot of money for a bed that I can not use and I have to make it worse to fix  wether it is mealeys or [redacted] some one has to make it right I am done calling their salesman coustomer service some one should call me thank you [redacted]