Mealey's Furniture

Review: My husband and I purchased a new dining room table and chairs from Mealeys in [redacted], NJ. We had scheduled to have a Saturday delivery. Friday night after confirming the delivery time, we received another phone call stating that there was a "hairline fracture" in the table and that they would now be delivering the furniture on Sunday. They credited us back our delivery fee for the inconvenience. All terms were agreed upon by both parties. Saturday night, we received our phone call to set up our delivery time for Sunday, and once again, there was an issue with the table. At this time, Mealey's stated that they only had one more chance of trying to get this table from a different store. We were very apprehensive about trying to schedule yet another delivery. We actually requested that they refund our entire purchase and that if we didn't find another table and chairs that we liked within the next week, that we would come back in the store and try to repurchase the table and chairs we had picked out. Mealey's assured us that they would be able to deliver the tables and chairs. They also advised that they had a better sale currently happening than when we purchased our furniture. They then offered to reduce our paid amount so that we could get the better sale price. Once we had been advised of this, we decided to purchase two more chairs to go with our dining room table furniture. With the new in-store sale, we were able to purchase the set plus two extra chairs for under what we had paid originally. (Already taking into account that we had our delivery charge refunded. We were told this by [redacted], who is the sales manager at the [redacted] location) Once we came to agreement for the price, the sales manager credited me the remainder of the balance we were owed ($34.20). On Wednesday of that week, I received a call from our Sale Representative, [redacted], who stated that the credit did not go through and that they needed my card information for processing. I had advised that I had already provided this information for the credit to her manager, but she assured, again, that they did not process the credit. I reluctantly gave her my card information again to process the credit. Our furniture was delivered Thursday of that week, with no issues. A few business days after the delivery, I looked at my card statement, and noticed that Mealey's had credited me three times. Once for the delivery free, and twice for the overpayment for the table set and two extra chairs. Shortly after that, I received a phone call from the store stating that I owed the store money, over $100. I advised that I had received two credits for the the same thing, and that I would pay them back the $34.20 that I received extra. I advised the Sales manager that I would not pay this dollar amount without seeing an invoice. She understood and an invoice was mailed to our home address. The invoice that was received was completely unacceptable. The invoice itself was a copy, (handwritten) which had noticeable white out marks on it, numbers that had been written and scribbled over becoming illegible, a giant diagonal line through it, and the in "balance due" block, it was blank! The invoice was not the one that I signed in store from the original purchase, so it's not like they tried to fix that one. My signature was not on this invoice at all. There was also a handwritten "price adjustment" sheet, that was dated after my phone conversation with the sales manager when she requested over $100 in payment. Since that time I have spoken to [redacted], the sales manager, again and advised that I do not feel that I need to pay her the amount they are asking seeing that they are not able to provide proper documentation for the sale. I have also offered numerous times to pay the $34.20 that they credited me twice. The sales manager also repeatedly has told me that Mealeys made a mistake on their end and every time we talk the numbers and figures are different. Everything that I have paid was agreed upon at one time.Desired Settlement: At this time, I have received multiple calls from the Sales Manager, and I feel that I do not owe Mealeys anything. They made a mistake with a credit, which I've offered to return, and they have declined that offer every time. If there was an accouting error with our sale, it was a mistake on the store's end. The store needs to take responsibility for that mistake and stop blaming the customer. We purchased our funiture almost 60 days ago now, and we're satisfied with the product, but we can not keep receiving harassing phone calls stating that we owe money - even though there is no signature based transaction, and no valid invoice. Everything that was purchased and negotiated was verbal. It's a constant he said/she said battle. I would like to no longer be contacted about a "unpaid balance", that from my records, does not exist. I would like for Mealeys to correct their own accounting error and leave me and my husband alone.

Business

Response:

I apologize that you have been receiving phone calls for this balance due. We do show that in the account but I will contact the store today to remove the balance and stop contacting you about this.

Review: False advertisement: email states "We'll give you a $100 gift card just for coming in!"

http://media.mealeysfurniture.com/4004/Shared/Veterans/VeteransDay_Email_04.gifD...⇄ Settlement: $100 Gift Card

Business

Response:

I must apologize but I am not 100% sure of the issue so will ask for clarification. We did give a $100 gift card off of our Veterans day sale prices for 3 days only on Veteran's Day weekend. There was a minimum purchase of $497 to use the card get the additional $100 off. Is this the issue? If so, I will waive the minimum purchase although it was specified on the ad and on the gift card itself. I apologize if the minimum purchase was not effectively communicated to you.

Respectfully,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I would like to accept [redacted]'s offer to "waive the minimum purchase" requirement. Please let me know what I need to do to receive the $100 gift card.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased a sofa, love seat, and chair/ottamen set from Mealys years ago. I inquired about purchasing "seat cores" for the sofa to replace the orignals and upon conversations with customer service they stated I would have these cores prior to the holidays and also within a few weeks. This was plenty of time for when I needed them for company staying with me for the holidays. I was assured a couple weeks in most cases if not shortly after and this was a vendor they do a LOT of business with... Upon the time frame and reassurance of the customer service rep I placed the order and they charged my credit card immediately.

Two weeks in I decided to call just to follow up and get a status and when I called (#1) I was told they didnt see it as shipped and would need to call me back with a status. I never received a call back.

A couple days past and I had to follow up with Mealeys again up which my call to customer service (#2) was addressed by they cant get a hold of the company and that they called them but no one answered the phone. A point I was never notified from origianlly. I was told on the second call tha they would call the vendor and get back to me, however, I never received a call back again.

I then called a third (#3) time and I was notified that there was still no record on the shipping of the product and that I would have to be called back about a status. The rep called me and told me that I wouldnt get the item "it looks like" until Jan 2014. At this time I asked to be credited back for the order and have it cancelled. I was then told they will not credit me back until the can close the order with the vendor and they are CLOSED till the end of the year. I just wanted to be credited and I was told that I would only be credited IF and when they can cancel with the closed vendor. The item obviosly has not shipped or is being worked on in a closed place of business... Upon multiple requests the rep was not going ot credit me back and cancel the order and told me that a manager would have to call me back to explain why... I never to date received a call back from anyone at Mealeys. They took my money for service over the holidays and have me provided the service or credited me back... Nor have I received any customer service.Desired Settlement: I want the credit for the order credited back to my card ASAP.

Business

Response:

Re: **. [redacted] ID# [redacted]

The cores that **. [redacted] ordered are in our warehouse but if **. [redacted] feels that strongly that he would prefer not to have these cores, I will process a cancellation and arrange for a refund on the credit card. Please understand that we would not be able to order these cores in the future. Additionally, I would be willing to give the cores to **. [redacted] for a $50 reduction for his inconvenience. If he still wants, we can bring to our [redacted] store and will refund his credit card $50 after he picks up.

Mealey’s Furniture

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will not take Mealeys offer. I need the cores but I will not do business with this company going forward so please cancel my order as I asked many times prior.... The level of customer service I received was horrible; the fact I had to call 4 times and each time I was told I would be contacted with product status and NEVER once (to date) have been contacted is rediculous. I feel the only reason I am getting any resolution via the Revdex.com is Mealeys doesnt want a formal blemish on their record. The aggravation in dealing with all the people I spoke with, including a "manager", is incomprehensible. Not a single person took ownership of the issue in fact they all acted as if it was a joke to them. I still cant get over the "managers" matter of fact attitude and unwillingness to assisit at all. She even stated on the call with me that it was early in the day and she has been on the phone all day "having to deal with issues" and it came across as an inconvience to her, a customer service manager!!! Please listen to the call, you can tell I was enraged and it was some what comical to her and at no point did it phase her at all. This is the represenation of your company??? The only response I got per [redacted] from Mealeys, via the Revdex.com, is that they have the product and can cancel the order if the customer would like and they will NOT be able to be ordered in the future?! Really? No appology, no explanation, no anything but we will discount your order?! Wow.

Regards,

Review: In January 2014, I purchase approximately $8,000 worth of furniture. I did not have the furniture delivered until the end of March. I have had multiple issues since then. The first delivery, they brought some of my furniture in the wrong color. The next day they brought one of the pieces damaged. Then, while taking the piece of furniture out of my house the dresser went into my wall and damaged my wall. After this all happened, I thought it would be a good idea to look over the rest of my furniture considering the disaster that has already taken place. That is when I noticed that a leg on my couch was assembled wrong, one of my chairs was damaged and my sofa table and coffee table were damaged. Next visit, they brought all of the furniture that was damaged to replace it, except when I started to clean it and was sitting down on my couch, I noticed this one was damaged as well. Even though, I did inspect them it is hard to really tell because your furniture comes very and I mean VERY dirty and dusty. I have already had 3 visits from Mealey’s and my contractor at my house to fix the damage to my wall that was caused by Mealey's. I will say that at this point they did refund partially on the nightstands and dresser and reimbursed me for my wall, but, consumers should know that should you decide to buy furniture from Mealey's be prepared for stress and many wasted days. They will tell you that they take it out and look it over to ensure it is not damaged. I find this very hard to believe considering 7 pieces were damaged. Now, I tried to be reasonable and have a technician come out to see if they could fix the marks/scratches on my sofa table and coffee table. All consumers beware that is a BAD DECISION. The technician came out and told me that the scratches are not something that can be fixed in my house and they will have to be replaced. He also said no point trying to fix the other marks because they are being replaced. It took almost three days and me having to call three times before I got an answer, so again more wasted time with furniture that you do not want because it is damaged. If I could go back to January and be able to do this all over again, I never would have went to Mealey’s and I would have choose to spend my money elsewhere because the way this is being handled is absurd, ridiculous and unethical. Given that I spent $8,000, I can't even imagine how they would treat someone that only spends a few hundred dollars. Finally, after a few days and getting even more annoyed a service manager calls me and tells me what the technician said to her which was a completely different conversation that what he had with me. This doesn't give the company much creditability when someone comes into your house and lies directly to your face and then tells his service manager another story. At this time, I have requested that they take money off of my coffee table and sofa table and replace my items. I think that is the fair and right thing to do. They bring you damaged furniture and then they act like it is your fault the furniture is damaged because remember their guys check it before they delivery. Just like they checked the rest of my furniture that was delivered damaged, very believable. A company that does not correct an error and exchange a damaged item for one that is not is quite frankly very unethical and not a company I recommend that you should do business with. After all the grief this company has caused me, I made a fair requested to take money off of my sofa and coffee tables and replace it with ones that are not damaged. A customer should not just have to suck it up and deal with starches, very noticeable scratches on her new furniture because Mealey’s keeps bringing items that are damaged. I have already wasted 3 days having to be home for deliveries and a technician to come to my house which ended up being a waste of my time. I should have never tried to be reasonable and have the technician out but should have requested brand new tables. During the time I was speaking with Mealey’s, I called to speak to one person who gave me a different person and said I am not authorized to do that and then has someone else call me that is also not authorized. Why would you call if you could not help me, that is absurd and wasting more of my time. Since they were refusing to comply with my request, I informed them that is what I feel should be done given the entire situation or I want to return all my furniture because this is not a company I want to do business with. I don’t recommend that anyone buy furniture from this company. When you are spending good money you except to be treated right and except when an issue arises that they address it and fix the situation. First, they tell me that I can not do that. Then, today, they said they will take all of the furniture. CONSUMERS AVOID THIS COMPANY! After all the time you will spend and hassles this company causes and then you are right back where you were in January buying new furniture. This is one of the worst companies I have ever done business with. I did not cry wolf the first instance when things went wrong, I waited until the 4th thing went wrong which is when I requested action on Mealey's part. Then, again I did not cry wolf after the coffee and sofa tables were delivered damaged, I tried to be reasonable and have a technician come out to attempt to fix it. He couldn't and then apparently lied right to my face and it took three days for that answer, that is when I stated that I want compensation or a percentage taken off the coffee and sofa tables and the items replaced with ones that are not damaged. After a customer has wasted multiple days and then not even given a call the day the technician leaves about the next step, something that they have done each time when things went wrong to set up a delivery a company should reach out and do something for that customer. I am sure that if they bought furniture and it was damaged they would not want to keep it either nor would they want to have to take off work, miss overtime, to be home for your furniture because things keep going wrong. As a customer, Mealey’s policy is that you have to wait 3 days for the technician to file paperwork before they will even do anything. Absolutely unacceptable!Desired Settlement: I would like Mealey's to do the right thing and take a precentage off of the coffee and sofa table and exchange them for ones that are not damaged.

Business

Response:

[redacted],

I apologize for the issues you have experienced and your frustration over the process. At this time, after researching the many notes we have accumulated on the invoice and speaking to the parties involved, my understanding is that we are awaiting word on a date to pick up the merchandise from your home and issue a refund in full. You have suggested this option several times and I believe that you are correct. We certainly do not want to aggravate you any more so will await word on a date that is convenient for you.

Respectfully,

Consumer

Response:

Prior to receiving this message, I had already set up to have my furniture exchanged. The furniture required 2 deliveries that day because they delivery company brought the one piece of furniture. Again, another 3 hours of my life that I had to waste due to another mistake made by Mealey's. The first delivery was fine and I accepted the coffee table.

When I was examining the table, I came across dented mark. The first one I came across, ok fine, but then I came across another one. Both of them were on the corners of the table and the second one I could literally put my nail and some of my finger inside of a hole. I understand that tables have stress marks but I have literally seen 3 different sofa tables and coffee tables, and minus this one, none of them had stress marks that caused holes in the wood.

It was explained to me that they are stress marks and I was going to be refunded money for a piece of furniture since I refuse to accept a piece of furniture that in my opinion is damaged. This is NOT an acceptable solution to the issue.

You should not blame a customer and make them feel bad because they do not want damaged furniture. I did not damage the furniture nor did I examine the furniture before it left the warehouse. I would like a sofa table that does not have holes in it and starches on top of it. I do not think that is much to ask. Should you refuse to provide that, I want you to come and pick up the coffee table because I will not be paying for a coffee table when I don't have the matching sofa table.

Also, should you make this decision, I would like my delivery charge refunded because I will now have to look for a new sofa table and coffee table, pay for shipping and pay for the warranty. When I purchased my furniture, I was under the assumption that I was getting the furniture for my house and would only have to pay one delivery fee and one warranty fee. Due to the way that your company has treated me and handled all the situations that have went through and there were plenty of them, I am going to have to pay another company to deliver a sofa table and coffee table. After all the stress and wasted time your company has caused me (including me having to wait around for 2 delivers for what should have been one delivery), the very lease you could do is refund me my delivery fee after you pick up the coffee table.

I would also like to make known that my experience with Mealey's has been nothing but problems, stress and honestly the worst experience I have ever had with a company. A company should never blame or make a customer feel guilty because they do not want damaged furniture. I should not be held accountable for something that I did not do, cause or have any control over. Mealey's delivering me damaged furniture is nothing I have control over and telling me that I have no choice but to accept it or I don't get my furniture is appalling that a store would treat a customer like this. Your company has delivered wrong furniture, damaged furniture, damaged my wall, and attempted to exchange the wrong furniture, which happened on May 6, 2014.

I want to make clear again that I am NOT satisfied with the this situation has been resolved up to this report and I expect that my monthly fee will be adjusted since I am being refunded for the sofa table, coffee table and delivery fee should you choose not to do the right thing and provide me with an undamaged sofa table.

Review: [redacted]I am rejecting this response because:Regards,[redacted]

Business

Response:

I apologize that the tables are not acceptable. The manager of the Distribution Center examined them personally and the distress marks are consistent with what he has seen in the past. We will honor your request to pick up the matching coffee table and refund the delivery fee as well. I will have the store manager contact you for a pickup date that will accommodate your schedule.

Review: Purchased a leather sofa and love seat on mealeys credit card. Already paid off. Was sold a 5 year warranty for them that supposedly covers everything. When called was directed to an ins company. And they said peeling is not cover under the warranty. Love seat has peeled terribly and sofa is starting to peel. No money back nor fix done after they charged me so much for this called warranty good for nothing but to steal your moneyDesired Settlement: Would like the company to fix it or replace for a similar product.

Business

Response:

[redacted],

Review: on 9/2/13 I purchased a bedroom set for 5702.80. I left a deposit of 1425.70 and was told the furniture will be in end of October. I went back roughly 3 weeks later and used a personal check to put down an additional 3000 dollars,leaving a balance of1277.10 . last week I received a phone call telling me furniture is in an to pay balance. On the 25 of October I paid the balance of 1277.1 with a line of credit check. On the 26th my wife received a phone call from Mealeys telling her they will not accept the check as it is no good . I called back and was told they are refunding my money. I went to store and was given my check for 1277.10 ( my check ) but nothing else. They are now holding my furniture and 4500 of my money and refusing to give it to me. The person I spoke to was [redacted] the manager. I went to my bank and verified there is nothing wrong with this check. I have a business card from the teller [redacted] who verified with a note on the back of her business card which I have, that there was more than enough funds to cover this check. I was told by [redacted] the manager that when he copied the check there was in the background on the copy null and void. [redacted] told me of course there is or we would have people copying and using checks. I think they got a better price or deal for my furniture , which I have paid in full, and committed fraud !!!!! The furniture was paid in full and now I am out 4500 dollars and no furniture.Desired Settlement: I would like this investigated . I have a copy of the final check which they have stamped for deposit into [redacted] bank, I have the acct number but your form will not allow me to add it. How can a company of this size be allowed to commit fraud and get away with.

Business

Response:

We scan checks thru a check guarantee service ([redacted]) in an attempt to guard against fraud for both the customer and ourselves. **. [redacted]'s last check in the amount of $1277.10 was presented to us on 10/25 (but dated 9/3/2013 on the check) and declined. We are not privy (nor should we be) to the reason for the decline. We asked that another form of payment be used since we cannot accept a check that has been declined by the check guarantee company. It was at this point that **. [redacted] became upset and did not want to use a different form of payment. That is his right and we accept that but, again, cannot and will not accept a declined check.

There were several ensuing conversations that resulted in the cancellation of the sale, At this point in time, I agree that this is the best course of action for both parties.

The breakdown of the funds paid is as such: check given to us on 10/25 (dated 9/11/2013) $1277.10 returned to **. [redacted]; [redacted] deposit of $1425.70 has been disputed according to **. [redacted] so he will receive a credit thru them which we agree should be returned but now has to go thru the dispute process begun by **. [redacted]; deposit check paid on 10/6/13 $3000.00 has been in an envelope at our [redacted] store awaiting pick up by **. [redacted]- we are willing to mail this if it is easier for **. [redacted].

Respectfully,

President, Mealey's Furniture

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I paid for this furniture in full. My check was not declined but accepted from Mealeys . They also stamped my check for deposit into their [redacted] bank. I still have the check with their deposit stamp on it. I also have a statement from my bank stating the check in question is valid and their is more than enough funds to cover said check. As far as the date on the check, the said check is from my line of credit from [redacted] bank. When I picked up checks from the bank the date was pre printed on the checks. I contacted [redacted] and was told checks are good at a minimum of 6 months from the date printed on the check.They accepted the check, stamped it for deposit but never deposited it. The next day [redacted] from mealeys csalled my house and was disrespectful to my wife. I called back and tried to resolve the situation but was not successful. I asked for his bosses number but he refused to give it to me. I then called another store and got [redacted] name as the boss. When I called number given I spoke to [redacted] who thought this was all one big joke. Finally was given an opportunity to leave a message on [redacted] voicemail and never received a reply. I then received a letter in mail inviting me to Mealeys big sale on the sat nov2,3, and 4th. My wife and I went to a different store and spoke to [redacted] (sales) and [redacted] the manager. I explained the whole situation to both of them and told them my wife really likes the furniture. If I paid for said set with my [redacted] that day and agreed to resolve Revdex.com complaint would she be willing to resolve this whole mess. She asked that I give her ten minutes to call **. [redacted] and I said no problem. When she came back she apologized over and over again ,said I would love to make the sale but her boss told her no. I then said to [redacted], could I possibly know why, and she told me [redacted] said that since I filed a complaint against them with the government they will not do business with me. I then said very respectfully that this is not going away and it is a shame Mealeys upper management thinks so little of the the time and resources of our government. They are currently holding three thousand dollars of my money, I disputed the credit card charge because I will not pay interest on this money for no reason. I have been assured by [redacted] all I need to do to resolve this is call them. I still have the final check which they can deposit and wait to clear before delivering my furnititure. All I want is the furniture we contractually agreed upon to be delivered to my house. I did everything expected of me and then some. I have in my possession all receipts,checks, documented conversations and sales fliers with postage stamped envelope and I am more than willing to supply this information to the Revdex.com. I have never written a bad check in my life. I have a credit rating of over 740. I am a taxpayer and veteran!!!

Regards,

Business

Response:

**. [redacted],

**. [redacted] made payment via three methods:

1) Credit card which he disputed and we agreed that the money should be refunded. We would have refunded this immediately but once it goes into dispute, that process takes precedence.

2) Initial deposit check that he demanded be ready for immediate pick up at the store. We sent to the store immediately and it sat there for several weeks. Finally, we sent out certified mail and the check was signed for.

3) Final check that was unable to be processed due to our processing company rejecting it. This check was never processed so no refund necessary.

At this point, **. [redacted] has received all monies due to him.

Ironically, **. [redacted] came to one of our other stores and attempted to purchase. Due to the issues and his abusive behavior to many of our staff (and threat to one of our managers), we respectfully declined.

Please feel free to call me if you have questions about the transaction or the dealings with **. [redacted]. We are here to sell furniture but I will not subject my team to his temper if something does not go his way. This whole issue was over a check dated three months prior that our check company rejected. He was extremely upset and became very abusive at that point.

Mealey’s Furniture

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

. There was no threat to anyone. Nor was their any abusive behavior. I paid for this furniture in full and did not receive the product. I did attempt to resolve this with another store, being up front with the manager about the whole mess. Why that is ironic I do not know. Unless they are referring to their manager apologizing to me and my wife profusely over their silliness. I will be forwarding the documents that the Revdex.com requested. By the tone of **. [redacted]'s response and false accusations made I am sure you will begin to understand where this whole thing went wrong.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because

The business committed unethical dealings with me and my family. They accepted my money in full and refused to deliver my furniture. They denied me the opportunity to work it out at another store because I have chosen to protect my rights as a consumer. I will not let this go until I have exhausted all means through our legal system!!!!! [redacted]

Regards,

Review: I have had several problems with the 2 bedroom sets furniture that I purchased. I had it exchanges 4 different times all being delivered in unsatisfactory condition, upon my arguing with them I returned the one set of furniture to the store and was not refund the correct amount of money. I used a 150.00 mealeys gift card which they say I lose because of the return. However I keep 2000.00 dollars worth of furniture therefore I should not have been penalized especially after I had a conversation with the manager to make sure I would get a full refund and not be penalized and he agreed that I would not be and that he would take care of it. However that's is not what happened at all. The only reason the furniture was returned was due to damage by the delivery. I have waited for service men to come out on several occasions I have had to spend 5 different days waiting of deliver of furniture and they treat me in such a bad manner.I spend lots of money for junk that I need to return. Upon returned I was not refunded any money I had to keep calling and calling and was not even getting return phone calls. Then when I finally get the refund it is not for the correct amount. I have been treated poorly by mealeys management spoke to in a rude manner and even yelled at by one of the management members. All I want is the 150 difference that they owe me and I have the original invoice to show.Desired Settlement: A credit for the 150.00 difference on my returned items

Business

Response:

[redacted],

Review: We bought a leather sofa & loveseat from Mealey's Furniture about 4 years ago with a 3 year warranty. It had problems from day one. Their service man has come out several times but has not been able to fix the problems. The leather is ripped at the seams in sections & several cushions are flat. I have personally gone into the store many times to speak with manager who said they would try & have their repairman contact us. No one has called. I did try & get this resolved during the warranty period but I have Systemic Lupus & MS and was in a coma & hospitalized and constantly have fairs.What we are requesting is for them to exchange the furniture for something new ... if their is a price diffence, we will be happy to pay it. We would like them to stand behind the quality of their furniture. We have furniture that we bought from [redacted]'s 25 years ago & it still looks great. The sofa & loveseat cushions are still firm.Thank you so much for your help![redacted]Desired Settlement: We would like Mealy's Furniture to exchange/replace our sofa & loveseat for a new sofa & loveseat ... if their is any difference, we will be happy to pay it.Thank you so much for your help![redacted]

Business

Response:

Unfortunately, the extended warranty period has been expired for over one year and we will not be able to honor [redacted]'s wishes. The original delivery was made in August 2008. There is a free 6 month warranty and then an option to purchase an additional three years. [redacted] did opt to purchase that extended warranty and that period ended in February of 2012. We apologize if [redacted] is unhappy with this and, in an effort to do something for [redacted], we will refund the price she paid for the warranty if she feels the coverage was not long enough. We cannot, however, extend the warranty period past the three and one half year period that was agreed to in 2008.

Respectfully,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

We are rejecting this response because: the furniture ABSOLUTELY did not hold up at all! The furniture is only approx. one year out of warranty and we have had problems with it from day one. Your repairmen have come out & have not resolved the issues. Now several of the cushions have gone flat and the seams have torn in several sections. It is not that it has been abused as it is just my husband & I, we are in our 60s & have no children nor pets.

We thought that you sold quality furniture & stood behind it.

We respectfully ask you to replace/exchange your furniture.

Regards,

Business

Response:

I'm sorry that this offer is not satisfactory but the refund of the amount paid for the warranty, even though it is one year past the warranty date, is the most we can do. We have been in business for a long time and we are proud of the way we stand behind our merchandise but cannot accept responsibility for a set that is four and one half years old. Again, I am sorry this is not satisfactory but that is our final offer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because : we're going to have to buy a new sofa. When you sit on the cushion on the sofa you feel the support. Can you at least put in new cushions? Please note attached photos showing all the problems.

Regards,

Review: We bought furniture at Mealey's and we have had nothing but issues.The repair man has been here several times then the repair man said there is nothing you can repair it needs to be replaced and Mealeys had a warranty to replace it. Only when we called they did nothing but give us a run around then my 2 sons wound up having injuries and surgery and then my husband wound up needing surgery also. Well we have been calling and got the run around again for weeks and finally someone calls us back and says no they won't replace it but they will give us 50% off? I am just so upset we are a couple who scrounged together money to buy a descent living room set and even though we were sold a set and a bunch of empty promises then you don't even honor your lies. But you will give us 50% off even though there was proof that the repair man said it needs to be replaced? Why would hard working people want to spend more money in a place that has been a constant problem? Bad customer service with the run arounds?Desired Settlement: We would just like the furniture replaced or a set similiar to this one.

Business

Response:

In an effort to simply determine a time line and dollar amount, can you please confrim the following: delivery took place on 2/22/2009 and the price of the sectional (merchandise only- no warranties, delivery charge, or tax) was $1897.00. Rather than rehash the series of events which brought us to this point, I would be prepared to offer a refund of the full price of the sectional ($1897) and you are not required to return it to us. There would be no refund of warranty, delivery, or tax. I believe that this offer is more than fair for merchandise that is over 4 1/2 years old. If this is acceptable to you, I will arrange for a check to be mailed and you can purchase merchandise at a store of your choosing. Since our version of events seems to be so different than your version, I believe that this may be the best solution. I'm sorry that you feel upset and lied to and hope that this will resolve the matter.

Respectfully,

President, Mealey's Furniture

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I cannot believe the unprofessional-ism of Mealey's Furniture all together.

I've been dealing withnot having the correct couch for 2 months now.

I was fine when the first month went by because it was special order and but we received the wrong couch piece, color and throw pillows.

We called company immediately and told them the couch was the wrong piece that their salesperson wrote teh wrong piece.

They apoligized and said they would put in the right piece.

We ended up liking the color it came in better so it took time to figure out what color that was.

Then I asked when they figured it out that they please expeidite the process because we were having a party and needed it before then.

Meanwhile, they keep telling me that they will call me just to keep me updated. Not once, through this whole process was I called, ever.

When the couch was in the first time around, I had to call and check the status and they just told me it was in. Then I scheduled the delivery.

I called them the beginning of the week (11/10/14; 2 months since we have ordered our couch now) and told them that the couch itself has to be in my house by Friday the 14th because we're having a party that NOW, we had to reschedule due to this problem.

I called today, Thursday, the 13th and the woman spoke rudely to me and said it wasn't in and if I had a problem I had to contact the sales department because she's in the warehouse.

For all of this (that is THEIR FAULT) "to make things better" they offer me a $100 gift card to their store that I inform them I will NOT be returning to so I need a better deal and they're only taking off $100 of our bill. For how long this is taking and for their unprofessionalism I believe that I should recieve a way better deal.

I'm so upset that a company can talk to it's clients the way they do and how crappy they try to "repay" you for their faults.

I still don't have a couch and the headache this has caused me is tremendous.

I'm disgusted at them and never will be returning to them.Desired Settlement: I would like the correct couch along with another free piece of furniture and if that is not attainable I would like a full refund on the couch that I've been waiting on for two months.

Business

Response:

[redacted],

Review: I went into mealeys about a year and a half ago to purchase a queen size mattress they had on sale for $399. Right away the salesman told me the sale mattress would not be a good mattress for two regular sized adults to sleep on daily. He said the mattress on sale was more for a guest bedroom or a seasonal property etc. Because I needed the mattress for daily use he pushed me towards a more expensive one which he claimed "would be good for 30 years or better." I purchased this queen size mattress for $1500. I financed it through Mealeys for twelve months, and it has been paid off for about seven months. I even purchased the mattress cover he suggested to keep stains from getting to the mattress. The first four or five months we enjoyed the mattress. I was happy, comfortable, and thought I made a good investment. After the sixth month, the quality of the mattress started to decline. I noticed waking up feeling soreness on my thighs. I'll be asleep and awake with the soreness only to switch sides and awake an hour later with the same soreness again. My wife cannot get comfortable anymore either. It's so bad for her she actually wakes up in the middle of the night to go sleep in the guest bedroom, where we have a regular full size mattress that did not cost any where near $1500 and is years and years old. My wife is 30. I am 31. We are both normal weight, normal height.

Soon as my wife started sleeping in the old mattress where she can get comfortable I called Mealeys. Explained the whole situation. Told them how their $1500 mattress is treating us, with hopes they'd replace the defective mattress. The woman tells me they'll send someone out to look at it and that there must be 1.5" of sag to be replaced. So the guy comes out to my house spends about five minutes looking at the mattress and says oh you have .5" of sag. I tried telling him how I know that mattress is defective, and he cuts right in saying he does not make any decisions.

I am contacting you hoping you can resolve this matter between Mealeys and myself. I feel I have been scammed and ripped off. They have not even called me after the tech has been out to look at my mattress. I cannot believe a $1500 mattress could treat my wife and I this way. I know it is defective because like I said when it was brand new it was great and slowly the quality has declined and keeps declining. I have never spent that much money on a mattress. The salesman convinced me that this mattress would provide me with "30 years" of comfort. I am obviously very dissatisfied with their product. I hope you have a way we can resolve this.

Thank you for taking the time to read. Any questions please contact me via email [redacted] or phone

[redacted]Desired Settlement: I would like either my money back in full or a new mattress.

Business

Response:

We have attempted to contact **. [redacted] on at least three seperate occasions to arrange for a reselection of his mattress. On all three occasions, we were not able to leave messages. One number does not have a voice mailbox set up and the other has a voice mail box that is full. If **. [redacted] can contact our service department at ###-###-####, they can supply the details of the reselection.

Respectfully,

Mealey's Furniture

Review: I purchased a breakfast nook and chairs from one of your stores. The chairs seats are wearing and ripping very prematurely and the table is fading. I called several times and asked for you to send out a repair technician or to replace it. I was promised a return call with 24-48 hours and the call was never returned. I most recently tried on 5/14/13.Desired Settlement: I would like a replacement set or it to be repaired properly.

Business

Response:

I am sorry that you feel your set is wearing prematurely. We include, with purchase, a 6 month warranty (at no cost) against manufacturer defects. Since this set has been in the home for over 5 1/2 years, there is no longer any warranty coverage on the set. There are companies, such as [redacted], who do work for us that you could call if you are interested in contracting someone on your own to examine the set and make any desired alterations.

Respectfully,

Mealey's Furniture

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did contact [redacted] but they are too far away and expensive to help me. I called your store 3 times and the managers said your repair department could fix it for me but they never return my calls. I am asking you to stand behind your product.

Regards,

Business

Response:

I apologize if I miscommunicated but I was using this company ([redacted]) as an example. We use all sub-contractors to perform in [redacted] and this is just one of them. There are many in the [redacted] area if you Google furniture repair. Mealeys will not, however, provide further service on the merchandise. I again apologize if this does not meet your expectations but there is an end to a warranty period and 5 1/2 years is well outside of the warranty for this merchandise.

Respectfully,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Nice way to treat your customers. Have your staff promise return calls and then refuse to stand behind your product. I will never shop your store again. I will be sure to pass this on to family and friends.

Regards,