Mealey's Furniture

My understanding is that our delivery team went to the home on 7/3/15 and that the issue is resolved. If this is not the case, I will contact the manager to investigate further.
 
Ed D[redacted]

[redacted],I apologize for the delay in the merchandise arriving. We have been working all morning to try to get an update from the manufacturer. Unfortunately, since this set is being produced for you in an alternate color of the way we have it shown in the store and the way we stock the...

merchandise, we cannot get it faster than the amount of time the manufacturer takes to produce it. Rest assured that this is not our intention. There really is no benefit to us to take an order and quote a time that is different than what the vendor originally told us. Obviously, we are the ones who will answer to you and not the manufacturer. It will definitely not ship before the week of 7/13 since the manufacturer is closing the plant for a week after July 4. Since you are stuck with no merchandise, I can offer to provide you with a loaner sofa and loveseat (or sectional) to use until your set arrives. Please let me know if you would like to explore this option but the set will not arrive in the time frame you require due to it being ordered in a fabric color different than our  display.Respectfully,Ed D[redacted]President, Mealey's Furniture

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is poor, but am ending the dispute due to growing weary in dealing with Mealeys. The offer will be accepted  in order to move forward and waste no  more of my valuable time.  Regards,   
Regards
[redacted]

My understanding is that our delivery team went to the home on 7/3/15 and that the issue is resolved. If this is not the case, I will contact the manager to investigate further.  Ed D[redacted]

Ed,I will accept your offer of a $100 gift card and wait to the rest of my furniture to arrive as I did receive 3 of the 4 pieces I ordered (not without a great deal of effort on my part).I have spoken with some other Mealey's customers and they experienced similar problems.  It will take quite a long time for Mealey's to get back the reputation it once had and I wish you luck with the take over by the new company.Remember to be supportive of your employees as it seems they are taking the weight of change-over fall out.
Regards,
[redacted]

Since you have stated that you are satisfied with the merchandise in your home and the additional $150 will resolve your issue, I will process this refund to your [redacted] account in order to bring closure to the transaction.
Respectfully,
Ed D[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After contacting [redacted], they find that there are no manufactural defects to your furniture that requires servicing.

[redacted],There is no need for [redacted] to contact us as well. I simply need to clarify the facts. As to the military discount, my comment there was simply to, again, clarify the events. That is the only documented contact after delivery that we have prior to the request to take back the furniture, That is why I pointed the dates out. In short, my understanding is that there is nothing wrong with the set but that it is not comfortable for you. We do not take back used furniture but, in an effort to try to work thru this with you, I can offer 60% of the prices of the sofa and loveseat to take the 2 pieces back. I could also refund the warranty for the sofa and loveseat in full. Please understand that it is not my intent to try to extract money from you. I would most definitely prefer not to take this step as it is loss all the way around- for yourself and for Mealeys. I am willing to do this simply to try to satisfy a customer but I could not offer any more credit than that. Obviously, The manufacturer will not take the merchandise back from us at this point. I will await your response. Respectfully,Ed D[redacted]Mealey's Furniture

Unfortunately, our response is still the same as before. The customer called us far too late after having the merchandise in the home for us to cancel.

Unfortunately, we cannot allow for a cancellation of the merchandise because it's been in the customer's home since late 2016. However, we are offering that the customer a reselection of the merchandise or an exchange for a similar brand new set (whichever choice they make is fine with us). We feel that this is a very generous offer as we are going beyond what is obligated of us.

Prior to receiving this message, I had already set up to have my furniture exchanged.  The furniture required 2 deliveries that day because they delivery company brought the one piece of furniture.  Again, another 3 hours of my life that I had to waste due to another mistake made by Mealey's.  The first delivery was fine and I accepted the coffee table. 
When I was examining the table, I came across dented mark.  The first one I came across, ok fine, but then I came across another one.  Both of them were on the corners of the table and the second one I could literally put my nail and some of my finger inside of a hole.  I understand that tables have stress marks but I have literally seen 3 different sofa tables and coffee tables, and minus this one, none of them had stress marks that caused holes in the wood. 
It was explained to me that they are stress marks and I was going to be refunded money for a piece of furniture since I refuse to accept a piece of furniture that in my opinion is damaged.  This is NOT an acceptable solution to the issue. 
You should not blame a customer and make them feel bad because they do not want damaged furniture.  I did not damage the furniture nor did I examine the furniture before it left the warehouse.  I would like a sofa table that does not have holes in it and starches on top of it.  I do not think that is much to ask.  Should you refuse to provide that, I want you to come and pick up the coffee table because I will not be paying for a coffee table when I don't have the matching sofa table.
Also, should you make this decision, I would like my delivery charge refunded because I will now have to look for a new sofa table and coffee table, pay for shipping and pay for the warranty.  When I purchased my furniture, I was under the assumption that I was getting the furniture for my house and would only have to pay one delivery fee and one warranty fee.  Due to the way that your company has treated me and handled all the situations that have went through and there were plenty of them, I am going to have to pay another company to deliver a sofa table and coffee table.  After all the stress and wasted time your company has caused me (including me having to wait around for 2 delivers for what should have been one delivery), the very lease you could do is refund me my delivery fee after you pick up the coffee table.
I would also like to make known that my experience with Mealey's has been nothing but problems, stress and honestly the worst experience I have ever had with a company.  A company should never blame or make a customer feel guilty because they do not want damaged furniture.  I should not be held accountable for something that I did not do, cause or have any control over.  Mealey's delivering me damaged furniture is nothing I have control over and telling me that I have no choice but to accept it or I don't get my furniture is appalling that a store would treat a customer like this.  Your company has delivered wrong furniture, damaged furniture, damaged my wall, and attempted to exchange the wrong furniture, which happened on May 6, 2014.
I want to make clear again that I am NOT satisfied with the this situation has been resolved up to this report and I expect that my monthly fee will be adjusted since I am being refunded for the sofa table, coffee table and delivery fee should you choose not to do the right thing and provide me with an undamaged sofa table.
 Complaint: [redacted]I am rejecting this response because:Regards,[redacted]

Ed, 
Even though I don't agree with your business antics, or the way you advertise false information, I will accept a FULL refund as stated in your last message on here. 
A full refund being, the sofa, love seat and the over-sized chair. and I do think you should refund me for the warranty which served me no purpose. 
As you advertise that as well, "you pay your customers for the warranty if there is no claim filed"m or is this a false advertisement as well? 
I understand I filed a claim, however, you taking my furniture away and leaving us with nothing is not an appropriate way to fix this or an answer to my claim.
I will accept a pick up as soon as possible. You have my contact number to reach me. Trust me, I don't want a relationship with you or your stores ever again. 
[redacted]

[redacted],I reviewed your account and apologize for the inconvenience thus far. I agree with you, this has gone on long enough and if you call my direct line, I will be happy to schedule a day to remove the mattress and issue you a credit for the mattress. My number is ###-###-#### and if I am...

not at my desk, I will return your call as soon as possible.Respectfully,Ed D[redacted]C.O.O. Mealey's Furniture

[redacted],I am sorry that the relationship has deteriorated to this point but, sadly, it has. For that reason, I will not send more merchandise out to your home but will continue to offer a refund in full if we can schedule a date to remove the merchandise from your home.Some points for clarification:The upholsterer, [redacted], has been a sub-contractor for Mealey's for over 25 years so we do, in fact, know who these people are and he is not a "stranger". We sub-contract with several technicians who own their own businesses and we feel an independent opinion from one of these persons, who stake their reputation of their own business on each visit, is important. I am sorry you do not agree. He contacted you from the road when he discovered he could not make the appointment. Again, I apologize that this does not meet your expectations and/or requirements. As for the parts, they are not "cheap offline' parts but standard, stocked parts. In addition, Mealey's is not the manufacturer of the product as stated in the response. As for the refund of the money, the refund would not go to a credit card and we would have absolutely no access to the money. It is not a refund to "their own credit card" as stated. The refund would go to [redacted] who would, in turn, refund you for any paid portion of your account. We are not privy to your financial status with them nor should we be.In light of some of your other assertions such as "he would have fixed my furniture with God only knows what junk he ordered" and "the last place I would want to purchase furniture from would be Mealey's", I am at a loss to understand your refusal of a pickup and full refund for the merchandise.At the risk of repeating, I am sorry we are at this place but we are. I will not, however, send more merchandise to your home as prolonging the relationship would not appear to be in either of our best interests.Respectfully,Ed D[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],
We have not been involved other than giving you the phone number for the warranty company that insures the merchandise so am somewhat confused by your reference of stealing your money. If you are unhappy with their answer and would like the warranty dollars refunded...

to you, I will do that. If you would like one of our independent outside service technicians to perform a one time call to your home, we will do that. The warranty, however, clearly states what is covered and what is not covered. Please let me know how you would like to proceed.
Respectfully,
Ed D[redacted]
Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  Today is Saturday February 11, 2017.  I have received the remaining items from my furniture that was ordered on October 22, 2016.  This took just under four months to be delivered.  Mealeys was bought out by [redacted] Furniture this past fall.    An article is attached.  They have lied to me continuously these past few months.    It is now Saturday February 11, 2017.  I have just received the final items that I ordered on Saturday October 22, 2016.  Mealeys was bought out by [redacted] Furniture this past fall.   Mealeys has lied to me continuously for months.  I will never purchase another product from this company.  Now you can close out my compliant.  By the way, they lied to you to.  http://w[redacted] 
Regards,
[redacted]

[redacted],
My understanding is that our manager Doug has been in contact with you. The piece in question is due in next week and Doug will be personally following up with the order. As soon as it comes in, we will contact you to schedule delivery. If you are not completely satisfied with the new merchandise, we will still take back for a full refund.  
Sincerely,
Ed D[redacted]

We have already provided the customer with a $100.00 discount. As our general manager explained to the customer when speaking with them directly on October 4, we cannot provide any further discounts on this particular order. Our GM offered the customer his email address and stated that the customer...

can contact him on any future purchases for more discounts. We believe that our discounts were more than adequate, especially given that we cancelled and fulfilled a new order (which has since been delivered as of October 4).