Mealey's Furniture

Should the customer wish to discuss the cancellation of any merchandise, they would need to contact the store manager first. We thank the customer for their time and continued patience and are confident their concerns will be addressed by the store.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I apologize for the inconvenience this has caused you. We will gladly take the set back for a refund. I will have the store contact you to arrange a date for the pick up of the bedroom set.
 
Respectfully,
Ed D[redacted]
Mealey's Furniture

We would like to apologize to the customer for their dissatisfaction with our service. We sincerely appreciate the customer's feedback and will use it moving forward to locate areas of needed improvement. In addition to that, we are pleased to note that the customer's dresser was delivered on 9/13....

We thank the customer for their time and patience.

Ed, Even though I don't agree with your business antics, or the way you advertise false information, I will accept a FULL refund as stated in your last message on here. A full refund being, the sofa, love seat and the over-sized chair. and I do think you should refund me for the warranty which served me no purpose. As you advertise that as well, "you pay your customers for the warranty if there is no claim filed"m or is this a false advertisement as well? I understand I filed a claim, however, you taking my furniture away and leaving us with nothing is not an appropriate way to fix this or an answer to my claim.I will accept a pick up as soon as possible. You have my contact number to reach me. Trust me, I don't want a relationship with you or your stores ever again. [redacted]

The furniture comes with a one-year manufacturing warranty (which does not cover breakage such as the damage described). The purchase, from 2013, is no longer covered by the manufacturing warranty. Therefore, we will not be able to service the merchandise.

I apologize for the inconvenience this has caused you. We will gladly take the set back for a refund. I will have the store contact you to arrange a date for the pick up of the bedroom set. Respectfully,Ed D[redacted]Mealey's Furniture

Our certified [redacted] inspectors when out for inspection. I never said that a [redacted] inspector went out for inspection. Like I mentioned before, the mattress is under warranty and the inspector did not find anything wrong with the mattress.

The customer's furniture was delivered today, January 8.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:    Mealey's conveniently kept pushing me off to use the fact that the furniture has been with me so long. Had this been addressed properly and returned calls made back to me as promised when I reached out to them several times weeks prior to my complaint with the Revdex.com; time wouldn’t be of the essence. They used this as a crutch to further an excuse of not helping me, or listening to my complaint at hand. Attached I have enclosed a copy of my billing receipt. Had I not paid this furniture off right away when placing the order, I am sure they would be listening to me and correcting the problem at hand. They procrastinated on their end. I not only had to return calls because they would not commit and call me back when instructing me a given time but leave work early and go out of my way twice to drive to their store so I would get answers and the issue addressed. I have two very expensive chairs that were sold to me. As you can see on the invoice it shows two recliners bought. It states it right there in black and white “recliner.” This is not what I got. I have two chairs that recline only to a lounge position. When I try to recline on both chairs; they force me forward. They will not recline or stay in recline position what so ever.  This is not what I spent my money on. If a product is advertised as one thing and you receive something other than that than this is fraudulent. During my visit to the store to address this issue my salesperson told me that yes he takes partial blame and responsibility as to what has happened. His answer was he could sell me two other chairs at a substantially discounted price. Are you kidding me? I have two thousand vested in these chairs that don’t perform as advertised and he wants to sell me two more chairs. This is highway robbery. The chairs are here and are non- functioning as advertised. I would love to show you how they forcefully throw you forward when trying to recline. Would love someone from the Revdex.com to come to my home to see my complaint at hand. As a consumer; I should receive what I properly paid for. An item to do what it is supposed to and function to 100% satisfaction upon arrival.[redacted]

I have reviewed the issue with our service department and have included a picture of the issue. In addition, our service department has been in contact with a company located in the Chicago area that can resolve the issue. I am not questioning how or why this occurred but agree that something...

has been broken and needs repair and/or replacement of a part. If your daughter would be willing to give a few dates when she would be available for a visit from a service technician (maybe Saturdays would be the best day?), I will have our service department set up the appointment.  I would estimate that the visit would cost us between $85 - $100 and the visit would last for 1-2 hours so, if you would rather handle this without our involvement, I would be willing to send a check for $100.  I am not willing to refund the purchase price of the furniture but we are happy to arrange and pay for the technician visit or send a $100 check and your daughter can arrange privately.  Respectfully,Ed D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have tried calling the local store and sent messages to corporate online. I would not have filed this if any of those numerous attempts at contact had been answered. 
Regards,
[redacted]

The customer was issued a credit by the manufacture where he applied it to a new order on 2/9/2017. Customer's issue has already been taken care of.

[redacted],I apologize for the issues with your chairs. Since they are out of the warranty period, we will not be able to send the chairs back to the manufacturer. Because you are so displeased with them, however, I would like to make the following offer based on verification of the price you...

paid for the set. Our records indicate that the 5 piece set (table and 4 chairs) were purchased for $792.00 and that the 2 additional chairs were $113 each. This totals to $1018. Since you have indicated that the price paid was $1500, I wanted to make sure we were talking about the same purchase. If, in fact, you can verify the prices I have on record, I would be happy to refund $100 per chair to your account. We will not need the chairs back since we have no recourse with the manufacturer. I am hoping that this would enable you to purchase replacement chairs of your choosing with a refund of 88.5% of your purchase price for the chairs. If this is acceptable, I will arrange for a refund to your credit card.
Respectfully,
Ed D[redacted]
Mealey's Furniture

The mattress was picked up and a $50 fee was agreed upon therefore the credits were applied as such: $398.56 applied to the...

order for 2 chairs (invoice # [redacted]) and $151.58 refunded to [redacted]. The money was refunded on 10/23/15 and this completes all transactions. We are not privy to a customer's account, nor should we be, but this is what we did on our end and it clears all credits and payments due.  Ed D[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  [redacted]

[redacted],
I am aware of your phone call with our store representative, Heather, whereby you indicated that [redacted] company would not cover nail polish in their warranty. This is true and we do have the signed warranty that indicates that. There is no recourse with [redacted] on...

this. It appears that the phone conversation did not go well and you hung up prior to any indication of facts about the set. If this is incorrect, please let me know. In either case, as the [redacted] Fabric Protection Plan does not cover this eventuality, we will try, if possible, to see if there is something we can do. If we are unable to do anything, we will refund to you the amount you paid for the [redacted] Fabric Protection Plan on the loveseat. If you can first explain where the stain is located on the loveseat, that would be a good start. I know Heather tried to contact you last night but has not heard back. After we know some of the facts, we can give a definitive answer about whether something can be done to the merchandise or, if you feel you were mis-led as to the [redacted] Fabric protection Program, we will refund the warranty paid for the loveseat. Respectfully,
Ed D[redacted]

[redacted],
My understanding is that there is a service technician scheduled to visit your home on 3/12/2015. I will not have the results of the report until 3/16/15. I will be in touch after the report is filed to see if your concerns can be resolved.
Respectfully,
Ed...

D[redacted]Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Again if I were unhappy with this furniture I would have returned it with the other set. I only called back because they didn't credit me the proper amount of money.  When the service person came out he did fix the one set to my approval. When I went over this with the manager at time of said return I told him as much. I just wanted the correct amount of money that was owed to me which Is the amount of 150.00. And again I just want the 150 dollars that is owed to me. That's it again I have no issue with the furniture
Regards,
[redacted]