I am rejecting this response because: If you would have looked at the transcript after the tech left I had to call the tier coordinator and was on the phone with him for hours after the tech did nothing Also the salesman who sold us the cable miss quoted our prices and now our prices have gone up due to his miss quote I am filling this for the lack of service that was given I have over emails back and forth to your total care department showing all the details We also signed up for cable and was promised a price that wasnt true
Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ [redacted] , I have read the notes on the account and the problem with your cable is that a new feeder cable has to be run under the highwayI am not sure, as to when they will be doing this Your balance on your account is at $the Early Termination fee was removed and there was also a little other credit put on thereYour bill is zeroed out so you do not need to worry about paying anythingI am guessing the bill went out before the credit processed on the accountSorry for the inconvenience to you with the bill Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response as it confirms I should have a zero balance, the issue with the internet is out of my control and the early termination fee was waivedThank you
I have to wait to see what is going on until I can give adjustments on the account When I find out you will be credited for the correct amount for the issues you are having
I am rejecting this response because: You say I am being charged correctly, so that means your door-to-door salesperson misquoted the pricingThe agreement I faxed to you shows items that were to be "included" and instead there were charges for these itemsThe only reason I had a late fee was because I did not want to pay a bill that wasn't accurateYes, the agreement states a rate increase the second year, but my billed amount does not match the rate stated on my agreement (and I am referring to the "before taxes and fees" rate as is stated on the agreementThere is no point in me going to the Chanhassen office againI have been there and someone was supposed to call me and never didThat is why I took the route of Revdex.comThe only reason I will be going to the Chanhassen office is to return my equipmentLast time I was there the person told me the only way for me not to be overcharged is to cancel my serviceThat is what I will do and will also do a chargeback with my credit card companyI will also contact the city of Victoria to let them know about the deceptive practices of your door-to-door salespeople
I have entered the discI have taken the billing back to Nov 20thThere is a early termination fee in the amount of $You will see it on the billing that comes to you
***,They have fixed your billing You will be paying plus taxes and fees It was put under a 3yr contract but you will NOT be charged an early termination fee if you decide to disconnect I have that noted on your account and you can also use this showing that there will NOT be and early termination fee.Thank you
[redacted] ,I cannot credit the $back to youThat did take you to the date of disconnect.I am guessing that when someone told yo that you would go to CPA that she was saying that if the bill does not get paid then it does go to CollectionsShe most likely was not threatening you just letting you know that is what happens.If it came off as a threat I do apologize for thatI can pull the phone calls and listen to all of them and see what was and was not said and if the rep did tell you a different amount then I will see what I can do about itAlso the bill was probably for equipment that was on your account when the bill printed but is now off the acct
[redacted] ,This is what I received in response to your request of service.If they want to keep our internet and voice service on the business side, I have no issue with them going to residential for video (if it is residence and not business) They will need to spend the same or more with residential
Initial Business Response / [redacted] (1000, 8, 2015/12/28) */ [redacted] , Unfortunately the bury will not be complete this yearIt will be done spring of You are on the list for thenDue to ground conditions with the rain and warm weather we have been having and then the cold temps and frozen ground we cannot get in to bury As I said will be done spring of Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I do apoigize for the issues.I did take your bill back to the day you called in but you will still need to pay the Early Termination fee I will see if I can remove it but I will not guarantee anything
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ ***, There will be Maintenance work being done on September 16th If credit is due on the account I will give the credit to youI do have to wait until the work is done Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I refuse to pay my bill at this time for inferior service and repetitive problemsThis is old and I am ready to go to the local news channel about it and make public aware of the sy service and games that are playedWith the amount of times you people have had to fix my internet, cableYou are now starting to cost me money and have with clientsYour techs never ever fix the problem permanently anyways Final Business Response / [redacted] (4000, 9, 2015/09/15) */ If the bill goes up for non pay I will not be able to turn it back on until payment is received The technician's will have to find out what is wrong and where it is at and then get it fixed then I can do credit where it is needed
Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ ***, The money will be sent back to you via check and will be sent within the next two weeksYour billing was stopped on Feb19th
I am rejecting this response because: We do not feel that this is an adequate response to the complaintAlthough they have technicians coming today, it does not clarify any resolution from the previous efforts, or lack of effort'sThere has been no support as far as compensation for the deficiencies, so we reserve Judgement until final resolution is completed
Initial Business Response / [redacted] (1000, 8, 2015/08/20) */ I have gotten ahold of the technician and his supervisorI sent them this letter and I am still waiting to hear backAs soon as I do I will find out what is going on and what needs to be done Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still expect to be contacted and have yet to receive a call or letter
[redacted] , I can give you one month of credit on your billI am only showing two trouble calls put in in one was canceled and the other was completedIf you are having issues you need call in and let us know then we can get a technician come to your home and get things fixed for youAre you still having problems with your service? If so please let me know and I can get someone out there right away to get it fixed for you.I do apologize for the issues you have had with your serviceIf you have anymore problems please call us so we can get someone out there and get it fixed
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Mr and Mrs [redacted] , We do apologize for the issue with your drop being buriedJeff emailed me this, "I have talked with the customer and have things ironed out with themThe drop will be buried Tuesday weather permitting." Hopefully the weather lets us get this taken care of Final Business Response / [redacted] (1000, 18, 2015/09/29) */ Answer was given on 9-11-on the first request Cable was buried on the 22nd of September
Tech said he went through everything and found nothing wrong Tech said he did a speed test and everything checked out.Once they get the mainline taken care of all issues should be working for you I will try to keep in touch with you on this so we make sure all is figured out for you
***,I will get this sent to the tech supervisor. The residential internet service is not used for business we do have a business internet that can handle the kind of traffic that is used for businesses. I will get this to the tech supervisor for you to see what is going on with your... service.
I am rejecting this response because: If you would have looked at the transcript after the tech left I had to call the tier coordinator and was on the phone with him for hours after the tech did nothing Also the salesman who sold us the cable miss quoted our prices and now our prices have gone up due to his miss quote I am filling this for the lack of service that was given I have over emails back and forth to your total care department showing all the details We also signed up for cable and was promised a price that wasnt true
Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ [redacted] , I have read the notes on the account and the problem with your cable is that a new feeder cable has to be run under the highwayI am not sure, as to when they will be doing this Your balance on your account is at $the Early Termination fee was removed and there was also a little other credit put on thereYour bill is zeroed out so you do not need to worry about paying anythingI am guessing the bill went out before the credit processed on the accountSorry for the inconvenience to you with the bill Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response as it confirms I should have a zero balance, the issue with the internet is out of my control and the early termination fee was waivedThank you
I have to wait to see what is going on until I can give adjustments on the account When I find out you will be credited for the correct amount for the issues you are having
I am rejecting this response because: You say I am being charged correctly, so that means your door-to-door salesperson misquoted the pricingThe agreement I faxed to you shows items that were to be "included" and instead there were charges for these itemsThe only reason I had a late fee was because I did not want to pay a bill that wasn't accurateYes, the agreement states a rate increase the second year, but my billed amount does not match the rate stated on my agreement (and I am referring to the "before taxes and fees" rate as is stated on the agreementThere is no point in me going to the Chanhassen office againI have been there and someone was supposed to call me and never didThat is why I took the route of Revdex.comThe only reason I will be going to the Chanhassen office is to return my equipmentLast time I was there the person told me the only way for me not to be overcharged is to cancel my serviceThat is what I will do and will also do a chargeback with my credit card companyI will also contact the city of Victoria to let them know about the deceptive practices of your door-to-door salespeople
I have entered the discI have taken the billing back to Nov 20thThere is a early termination fee in the amount of $You will see it on the billing that comes to you
***,They have fixed your billing You will be paying plus taxes and fees It was put under a 3yr contract but you will NOT be charged an early termination fee if you decide to disconnect I have that noted on your account and you can also use this showing that there will NOT be and early termination fee.Thank you
[redacted] ,I cannot credit the $back to youThat did take you to the date of disconnect.I am guessing that when someone told yo that you would go to CPA that she was saying that if the bill does not get paid then it does go to CollectionsShe most likely was not threatening you just letting you know that is what happens.If it came off as a threat I do apologize for thatI can pull the phone calls and listen to all of them and see what was and was not said and if the rep did tell you a different amount then I will see what I can do about itAlso the bill was probably for equipment that was on your account when the bill printed but is now off the acct
[redacted] ,This is what I received in response to your request of service.If they want to keep our internet and voice service on the business side, I have no issue with them going to residential for video (if it is residence and not business) They will need to spend the same or more with residential
Initial Business Response / [redacted] (1000, 8, 2015/12/28) */ [redacted] , Unfortunately the bury will not be complete this yearIt will be done spring of You are on the list for thenDue to ground conditions with the rain and warm weather we have been having and then the cold temps and frozen ground we cannot get in to bury As I said will be done spring of Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I do apoigize for the issues.I did take your bill back to the day you called in but you will still need to pay the Early Termination fee I will see if I can remove it but I will not guarantee anything
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ ***, There will be Maintenance work being done on September 16th If credit is due on the account I will give the credit to youI do have to wait until the work is done Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I refuse to pay my bill at this time for inferior service and repetitive problemsThis is old and I am ready to go to the local news channel about it and make public aware of the s
y service and games that are playedWith the amount of times you people have had to fix my internet, cableYou are now starting to cost me money and have with clientsYour techs never ever fix the problem permanently anyways Final Business Response / [redacted] (4000, 9, 2015/09/15) */ If the bill goes up for non pay I will not be able to turn it back on until payment is received The technician's will have to find out what is wrong and where it is at and then get it fixed then I can do credit where it is needed
Could you please send a copy of the flyer you received
Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ ***, The money will be sent back to you via check and will be sent within the next two weeksYour billing was stopped on Feb19th
I am rejecting this response because: We do not feel that this is an adequate response to the complaintAlthough they have technicians coming today, it does not clarify any resolution from the previous efforts, or lack of effort'sThere has been no support as far as compensation for the deficiencies, so we reserve Judgement until final resolution is completed
Initial Business Response / [redacted] (1000, 8, 2015/08/20) */ I have gotten ahold of the technician and his supervisorI sent them this letter and I am still waiting to hear backAs soon as I do I will find out what is going on and what needs to be done Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still expect to be contacted and have yet to receive a call or letter
[redacted] , I can give you one month of credit on your billI am only showing two trouble calls put in in one was canceled and the other was completedIf you are having issues you need call in and let us know then we can get a technician come to your home and get things fixed for youAre you still having problems with your service? If so please let me know and I can get someone out there right away to get it fixed for you.I do apologize for the issues you have had with your serviceIf you have anymore problems please call us so we can get someone out there and get it fixed
***, Could you fax me a copy of the contract you haveYou can bring to the Chanhassen office and they can fax it to me Fax # ###-###-#### attn: Annette
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Mr and Mrs [redacted] , We do apologize for the issue with your drop being buriedJeff emailed me this, "I have talked with the customer and have things ironed out with themThe drop will be buried Tuesday weather permitting." Hopefully the weather lets us get this taken care of Final Business Response / [redacted] (1000, 18, 2015/09/29) */ Answer was given on 9-11-on the first request Cable was buried on the 22nd of September
Tech said he went through everything and found nothing wrong Tech said he did a speed test and everything checked out.Once they get the mainline taken care of all issues should be working for you I will try to keep in touch with you on this so we make sure all is figured out for you
***,I will get this sent to the tech supervisor. The residential internet service is not used for business we do have a business internet that can handle the kind of traffic that is used for businesses. I will get this to the tech supervisor for you to see what is going on with your... service.