Initial Business Response /* (1000, 8, 2015/12/16) */
According to the information I received this issue is resolvedThe final fix was on the morning of November 30th They have found no issues sense then and have been checking every morning
They did check your modem and it is showing
clean sense the 30th (day of the fix)
If you are still having issues please let us know so we can send a technician to your home
Thank you
***,Again if I could I need the information I asked for on the phone call and what was meant by the tech breaking your modem??If you could please get me this information then I can go in and get things taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My address was *** *** ** ** Hutchinson MN
***,I have received the copy or the contractWhat you are paying is correctThe price you were quoted is for
services only not including the added services and equipment you have/had. You have taxes and fees and surcharges on there to that go to the City, State, Sports stations (sports surcharge) also there are rate increases that effect your billing alsoI do apologize for the issue you are having with your bill I am seeing you are being charged correctly.You have removed your sports and information pack as of 02/03/which will take $off your bill. There have also been late fees credited to your bill.If you have any questions on your billing you can go to the Chanhassen office and they can explain it to you also
(The consumer indicated he/she DID NOT accept the response from the business.)
I want NO early termination feeThe fact we were told the bill could not be split is why we are upsetI can't order video on demand when we were told we would have itThis should be easy to fix its only a cable
contractIf we wanted to upgrade you would gladly take more money from us for thatOur business is very respected and if this don't get fixed DISH network said they would buy out our contract and we can switch to themThis is poor customer service and we are not happy! This should have been resolved already! All we want is our TVs residential make it happen!!!!!
Initial Business Response /* (1000, 7, 2015/07/27) */
We need a address of the service or the account number
Initial Consumer Rebuttal /* (3000, 10, 2015/08/05) */
I am submitting a formal rebuttleMediacom's only response was requesting the service address(I had previously emailed this
to you but maybe it got lost in the shufftle)They did not address any concerns
The service address is:
***
***
Redwood Falls, MN
Again, I was never given the opportunity to pay the account balance before it was submitted to collectionsMy Mother died on Feb 7th I had all of her mail forwarded to my address prior to her deathI never received a bill from Mediacom at my address (but I did receive all of her other bills and mail, thus I do not believe this is a post office issue)
Final Business Response /* (4000, 12, 2015/08/06) */
Thank you for the addressI have looked at the account and the bill to address goes to WII have no idea why you did not get it
The amount that is owed is $
You can send it to:
Mediacom
***
WASECA,MN
Final Consumer Response /* (2000, 14, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Allowed to pay account balance instead of collection fees since bills were never forwarded after account owner died
I am rejecting this response because:
The reply is unacceptable. Please note, I'm not some person trying to scam Mediacom out of something I don't deserve. I sat through the lightening, storm and when all the power came back on, the TV's were the only appliances that were no longer working. I checked to make sure that they were all plugged into the surge protectors along with the other electronics in the house, and they were. Attached are photos of the coax cables in the house for your reference. The Mediacom tech said this was installed incorrectly and who ever did it was "going to be in trouble". He asked if he should fix it, and I told him to just leave it alone for nowLook at my account history with you, we have been doing business together for a long time. I hope you can do something to help repair the confidence I have in your company, and replace the defective TVs that are due, to what I believe, and what your own tech believed, was a poor installation job
Initial Business Response /* (1000, 5, 2015/08/10) */
I have received information from the Technician and his Supervisor that all should be ok nowModem has been swapped out and wiring has been checked
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The business response doesn't even accurately address the resolutionNor does it cover the requested remediesFirst, the tech that came to the house didn't arrive until Friday as scheduled, nearly two weeks after service interruptionThe service tech did not swap out a modem, as the modem is owned by us (the homeowners) and not MediacomAnd worse for Mediacom, the tech was able to confirm that one of Mediacom's own employees disconnected our service "in error." So it took them nearly two weeks to resolve their own error and apparently they don't keep good enough records from their techs to even know that someone had stopped at our house and disconnected our service
I would still like to understand Mediacom's current rate of compliance with the City Ordinance for resolution of service outages, and I would like reasonable compensation for the Company's error beyond the simple credit for the time the service outage occured
Final Business Response /* (4000, 9, 2015/08/20) */
Credit in the amount of $that is a month and a half of HSD and the three HSD install chargesThat is all the credit I can give for the issues you had
Thank you
***,I am waiting to hear back from the manager and supervisor in your area to see what can and will be done for you.As soon as I hear something back I will let you know.Thank you
Initial Business Response /* (1000, 5, 2016/03/15) */
***,
You will need to file a police report to get this taken care ofI am showing two different accounts one in Dodge Center MN and one in St Peter, MNYou will need to file a police report on both of theseIf you need any other
information I will try to help you getSome things you may need a subpoena
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Dodge Center one is most likely mine, I wasn't aware of it and will gladly payThe other one in Fergus Falls was from a first cousin who I roomed with at one time in Elbow Lake and in Dalton, he then moved to Fergus Falls and I moved to another cityMy cousin's name was *** and he is now deceased so how can I file a police report from that long ago on a deceased person, he used my information for several other things including ordering books magazines, and cds
Final Consumer Response /* (2000, 11, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/03/21) */
***,
I want you to look at your credit report on the one from Fergus FallsMediacom does not service that areaThe ones I show are from ST Peter and Dodge centerI will take care of the St Peter bill so you will not have to worry about that one and If you would like I can send you a copy of the bill for Dodge Center and then you can send in that paymentI will send the copy of the bill to the address you have provided on this letter
Any other questions please let me know
I am rejecting this response because:
Your apology is too late! You should've apologized on Monday instead of making me feel like this was all my faultI do not wish for you to respond back to thisI will not accept any responses from you
I understand the frustration, but unfortunately this was not a cable power damage issueIf there was improper grounding, it would have damaged our tap on the side of the building and neighboring units since they are all feed through itIf you would like for us to have a technician out to change the wiring from your installation, please give us a call 24/at ###-###-#### to schedule an appointment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive the correct final bill in the mail on 8/12/and have mailed in my final payment Thank You
Initial Business Response /* (1000, 8, 2015/07/28) */
I have read the issues you have had on your internet not working. According to the notes from our corporate office that everything is working fine.
I will see what I can do for credits on your account and see if any have been...
issued.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to have some credit issued. It is a large inconvenience. I would like to compliment Mediacom on their follow up after I made this complaint. It sees as though we had several phone calls to follow up on service, which is highly unusual.
Final Business Response /* (4000, 13, 2015/07/31) */
[redacted]
There has been one months' worth of credit issued to you on your account and a late fee.
If you are still having issues please call customer service at [redacted].
Thank
I have to wait to see what is going on until I can give adjustments on the account. When I find out you will be credited for the correct amount for the issues you are having
Initial Business Response /* (1000, 5, 2015/10/23) */
[redacted],
You are responsible for the equipment that you have on your old account. We do not pick it up you can drop at the local office or we can send UPS boxes to you.
I can send UPS boxes out to you but you will need to get your equipment...
back to us.
Your account is disconnected and you do not owe money for services but if we do not receive the equipment back then you will be charged for that.
Initial Business Response /* (1000, 5, 2015/07/13) */
[redacted],
I have removed the DTA that was on your account.
If you have anymore questions please call customer service at [redacted]
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED...
[redacted], I can give you one month of credit on your bill. I am only showing two trouble calls put in in 2015 one was canceled and the other was completed. If you are having issues you need call in and let us know then we can get a technician come to your home and get things fixed for...
you. Are you still having problems with your service? If so please let me know and I can get someone out there right away to get it fixed for you.I do apologize for the issues you have had with your service. If you have anymore problems please call us so we can get someone out there and get it fixed.
Initial Business Response /* (1000, 8, 2015/12/16) */
According to the information I received this issue is resolvedThe final fix was on the morning of November 30th They have found no issues sense then and have been checking every morning
They did check your modem and it is showing
clean sense the 30th (day of the fix)
If you are still having issues please let us know so we can send a technician to your home
Thank you
***,Again if I could I need the information I asked for on the phone call and what was meant by the tech breaking your modem??If you could please get me this information then I can go in and get things taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My address was *** *** ** ** Hutchinson MN
***,I have received the copy or the contractWhat you are paying is correctThe price you were quoted is for
services only not including the added services and equipment you have/had. You have taxes and fees and surcharges on there to that go to the City, State, Sports stations (sports surcharge) also there are rate increases that effect your billing alsoI do apologize for the issue you are having with your bill I am seeing you are being charged correctly.You have removed your sports and information pack as of 02/03/which will take $off your bill. There have also been late fees credited to your bill.If you have any questions on your billing you can go to the Chanhassen office and they can explain it to you also
(The consumer indicated he/she DID NOT accept the response from the business.)
I want NO early termination feeThe fact we were told the bill could not be split is why we are upsetI can't order video on demand when we were told we would have itThis should be easy to fix its only a cable
contractIf we wanted to upgrade you would gladly take more money from us for thatOur business is very respected and if this don't get fixed DISH network said they would buy out our contract and we can switch to themThis is poor customer service and we are not happy! This should have been resolved already! All we want is our TVs residential make it happen!!!!!
Initial Business Response /* (1000, 7, 2015/07/27) */
We need a address of the service or the account number
Initial Consumer Rebuttal /* (3000, 10, 2015/08/05) */
I am submitting a formal rebuttleMediacom's only response was requesting the service address(I had previously emailed this
to you but maybe it got lost in the shufftle)They did not address any concerns
The service address is:
***
***
Redwood Falls, MN
Again, I was never given the opportunity to pay the account balance before it was submitted to collectionsMy Mother died on Feb 7th I had all of her mail forwarded to my address prior to her deathI never received a bill from Mediacom at my address (but I did receive all of her other bills and mail, thus I do not believe this is a post office issue)
Final Business Response /* (4000, 12, 2015/08/06) */
Thank you for the addressI have looked at the account and the bill to address goes to WII have no idea why you did not get it
The amount that is owed is $
You can send it to:
Mediacom
***
WASECA,MN
Final Consumer Response /* (2000, 14, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Allowed to pay account balance instead of collection fees since bills were never forwarded after account owner died
I am rejecting this response because:
The reply is unacceptable. Please note, I'm not some person trying to scam Mediacom out of something I don't deserve. I sat through the lightening, storm and when all the power came back on, the TV's were the only appliances that were no longer working. I checked to make sure that they were all plugged into the surge protectors along with the other electronics in the house, and they were. Attached are photos of the coax cables in the house for your reference. The Mediacom tech said this was installed incorrectly and who ever did it was "going to be in trouble". He asked if he should fix it, and I told him to just leave it alone for nowLook at my account history with you, we have been doing business together for a long time. I hope you can do something to help repair the confidence I have in your company, and replace the defective TVs that are due, to what I believe, and what your own tech believed, was a poor installation job
Initial Business Response /* (1000, 5, 2015/08/10) */
I have received information from the Technician and his Supervisor that all should be ok nowModem has been swapped out and wiring has been checked
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The business response doesn't even accurately address the resolutionNor does it cover the requested remediesFirst, the tech that came to the house didn't arrive until Friday as scheduled, nearly two weeks after service interruptionThe service tech did not swap out a modem, as the modem is owned by us (the homeowners) and not MediacomAnd worse for Mediacom, the tech was able to confirm that one of Mediacom's own employees disconnected our service "in error." So it took them nearly two weeks to resolve their own error and apparently they don't keep good enough records from their techs to even know that someone had stopped at our house and disconnected our service
I would still like to understand Mediacom's current rate of compliance with the City Ordinance for resolution of service outages, and I would like reasonable compensation for the Company's error beyond the simple credit for the time the service outage occured
Final Business Response /* (4000, 9, 2015/08/20) */
Credit in the amount of $that is a month and a half of HSD and the three HSD install chargesThat is all the credit I can give for the issues you had
Thank you
***,I need an address of where you had service with Mediacom so I can get in and look at it
***,I am waiting to hear back from the manager and supervisor in your area to see what can and will be done for you.As soon as I hear something back I will let you know.Thank you
Initial Business Response /* (1000, 5, 2016/03/15) */
***,
You will need to file a police report to get this taken care ofI am showing two different accounts one in Dodge Center MN and one in St Peter, MNYou will need to file a police report on both of theseIf you need any other
information I will try to help you getSome things you may need a subpoena
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Dodge Center one is most likely mine, I wasn't aware of it and will gladly payThe other one in Fergus Falls was from a first cousin who I roomed with at one time in Elbow Lake and in Dalton, he then moved to Fergus Falls and I moved to another cityMy cousin's name was *** and he is now deceased so how can I file a police report from that long ago on a deceased person, he used my information for several other things including ordering books magazines, and cds
Final Consumer Response /* (2000, 11, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/03/21) */
***,
I want you to look at your credit report on the one from Fergus FallsMediacom does not service that areaThe ones I show are from ST Peter and Dodge centerI will take care of the St Peter bill so you will not have to worry about that one and If you would like I can send you a copy of the bill for Dodge Center and then you can send in that paymentI will send the copy of the bill to the address you have provided on this letter
Any other questions please let me know
I am rejecting this response because:
Your apology is too late! You should've apologized on Monday instead of making me feel like this was all my faultI do not wish for you to respond back to thisI will not accept any responses from you
I understand the frustration, but unfortunately this was not a cable power damage issueIf there was improper grounding, it would have damaged our tap on the side of the building and neighboring units since they are all feed through itIf you would like for us to have a technician out to change the wiring from your installation, please give us a call 24/at ###-###-#### to schedule an appointment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive the correct final bill in the mail on 8/12/and have mailed in my final payment Thank You
Tech was out and fixed fittings outside Please let us know if it is not working
Initial Business Response /* (1000, 8, 2015/07/28) */
I have read the issues you have had on your internet not working. According to the notes from our corporate office that everything is working fine.
I will see what I can do for credits on your account and see if any have been...
issued.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to have some credit issued. It is a large inconvenience. I would like to compliment Mediacom on their follow up after I made this complaint. It sees as though we had several phone calls to follow up on service, which is highly unusual.
Final Business Response /* (4000, 13, 2015/07/31) */
[redacted]
There has been one months' worth of credit issued to you on your account and a late fee.
If you are still having issues please call customer service at [redacted].
Thank
I have to wait to see what is going on until I can give adjustments on the account. When I find out you will be credited for the correct amount for the issues you are having
Initial Business Response /* (1000, 5, 2015/10/23) */
[redacted],
You are responsible for the equipment that you have on your old account. We do not pick it up you can drop at the local office or we can send UPS boxes to you.
I can send UPS boxes out to you but you will need to get your equipment...
back to us.
Your account is disconnected and you do not owe money for services but if we do not receive the equipment back then you will be charged for that.
Initial Business Response /* (1000, 5, 2015/07/13) */
[redacted],
I have removed the DTA that was on your account.
If you have anymore questions please call customer service at [redacted]
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED...
the response from the business.)
[redacted], I can give you one month of credit on your bill. I am only showing two trouble calls put in in 2015 one was canceled and the other was completed. If you are having issues you need call in and let us know then we can get a technician come to your home and get things fixed for...
you. Are you still having problems with your service? If so please let me know and I can get someone out there right away to get it fixed for you.I do apologize for the issues you have had with your service. If you have anymore problems please call us so we can get someone out there and get it fixed.