Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.The service is hooked up nowThat's all I wantedThanks for helping make that happen
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ [redacted] , I have removed the DTA that was on your account If you have anymore questions please call customer service at [redacted] Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/12) */
***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect informationAlso checking on how the reps were speaking to you so they can be coached on how to deal
with issues they get
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have ordered
I do ***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect information
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have orderedI ***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect information
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have orderedI ***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect information
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have orderedI apologize for the issues you had with your transfer of service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my online Mediacom portal I am showing that the transfer fee is still on my bill and I still do not understand the how my bill WAS $and now it is $$is still ridiculous for service, when I signed up I was signing up for around $a month
Final Business Response /* (4000, 9, 2015/11/17) */
***,
I have removed the transfer fee of $also gave weeks creditTotal of $
Thank you
Final Consumer Response /* (2000, 11, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the resolution however it is too bad I had to go to the Revdex.com in order to get anything done
The pricing he is referring to is on the new rate pages because we still have subscribers that still have these servicesThey have been grandfathered in and anyone new looking for those services cannot get them they are no longer available to subscribersAnyone who has them & changes
services (speed of internet) cannot get the other package backThese speeds of internet are no longer available but we still need to list them
I am rejecting this response because: Please try to remove these charges. Thank you if you do. I will accept the response when it is verified that the charges have been removed
***,I have disconnected your cable The final balance owed on your account is $Please pay that amountI took the billing back to 02/06/when you called in
***,Has your service been hooked up as of yet?? I would like to know so I can give you the credit you deserve.I have given you a $credit on your account as of right now
Mr and Mrs *** ***I apologize for the issues you had with the TiVo service.I have been working on your account and it shows you were credited $for your TiVo.I am trying to figure out where you get the $from
Thank you for reaching out to usWith your location being townhomes (multi-dwelling unit), there is a tap on the side of the buildingSeveral individual cables are connected to this tap to feed all the addresses/units in this buildingThe tap is grounded and there was/is no damage to our tap or
any lines feeding into the individual addresses/unitsIf lightning had traveled through our plant/tap there would be physical damage to the tap and all the feed lines at this service pointWhen investigated, there was no damage foundYour unit was the only one who reported/contacted Mediacom with any issues regarding a lightning strikeI apologize for any trouble experienced
Initial Business Response /* (1000, 8, 2016/02/01) */
***,
I can release you from your contract only if you disconnect within the next weeks which gives you until February 15th
I will be able to give one months credit on your account and as I said above will release you from your
contract if it is within the next two week which is February 15th It does also look like credit was given to you for the time you were out in October
Total credit for the month I have given is $and the TiVo install credit of Total credit given to you is $Also there was that credit given to you in October in the amount of $
Initial Business Response /* (1000, 5, 2016/03/02) */
I received an email from Eric and he said he spoke to you and is coming out on SundayHopefully we can get things fixed and get some credit issued to you
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I HAVE HAS SERVICE FOR OVER A YEAR AND A HALF IT HAS NEVER BEEN PERCENTTHE CREDIT THEY ISSUED IS A JOKEI HAVE BEEN INCONVENIENCED ENOUGHTHEY THREATEN TO SHUT MY SERVICE BUT YET I STILL DO NOT HAVE WORKING INTERNET AND NOT GETTING CHANNELS I PAY A LOT OF MONEY FOR
Final Business Response /* (4000, 9, 2016/03/04) */
Julie,
As I said after Sunday we will be able to figure out what is going on and be able to see what I can get you for credit
Initial Business Response /* (1000, 6, 2015/06/01) */
I have sent this issue off to the Supervisor and the Manager of your area to get this fixed for youAfter I hear back from them that the issue is fixed I can get the credits entered on your account
Initial Consumer Rebuttal /* (2000, 9,
2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our priority is having the internet workWe need this done as soon as possible for our occupationsPlease contact me as soon as possible
***,Would you possible be able to tell me what you were quoted for a priceCould you please tell me when this was so I can pull the phone call and see exactly what was talked aboutI will try to get this taken care of as soon as possible.Also you were saying that the technicians broke your
modem could you please explainAs soon as you can get back to me I can get phone calls pulled and your account set up correctly with the price you were quoted
Initial Business Response /* (1000, 5, 2015/10/01) */
I have sent this off to the Supervisor and Manager of the area technicians to get someone out to your home ASAPWhen I hear back I will let you know through this site
Initial Consumer Rebuttal /* (3000, 7, 2015/10/04) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
What they say and what they do are very differentThey have made appointments and promises in the past and not kept themThe last scheduled appointment is 10/which is coming up this weekThree more days have passed and I have not heard for anyoneThey have not been responsive or timely
Final Business Response /* (4000, 9, 2015/10/12) */
I am following up to see if the problem you were having has been fixedPlease let me know either way so I can make it right on your account
Final Consumer Response /* (3000, 11, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem was fixed solely on Mediacom's schedule and termsThe problem is fixed but the customer service experience has been badThey get away with it because they have a monopoly on cable service in the area
Initial Business Response /* (1000, 5, 2015/12/03) */
***,
I have removed the equipment that was on your accountI will have to have the phone call pulled and listen to see if it was agreed toWhen I have that listened to I will let you know what was agreed to and will removed if it needs to
be removed
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Contract Cancellation charge was waived in my first call to them which should be recorded - and then in the second call they said they were reinstating it which should also be recorded - so the contract cancellation should also be waived at this time as well
Thank you for your time
*** H ***
Final Consumer Response /* (3000, 10, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Contract Cancellation charge was waived in my first call to them which should be recorded - and then in the second call they said they were reinstating it which should also be recorded - so the contract cancellation should also be waived at this time as well
Thank you for your time
*** H ***
Final Business Response /* (4000, 12, 2015/12/16) */
***,
I have listened to the phone call and John was the one to call in and is authorized on the accountThe contract was agreed to
But we did remove the early termination feeIf you are still getting notices from Credit Protection you will have to speak with them to get the fees removed off that they charge you
Your account with Mediacom is clear
Initial Business Response /* (1000, 5, 2016/02/04) */
Diana,
I am showing the bill where you received your first late fee was in October and it was credited back to your accountAnd then in December and January there is a late fee on each month because the full bill is not being paidIf you pay
your full amount due then the late fees will come off
I also show where services were credited off your account in the month of your bill date for September 22ndAnd again there was a credit on your statement bill date November 22nd
Your billing is correct on the account for you to get rid of the late fees you will need to pay the full balance that is on your account
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You charged me for a month of cable TV that I did NOT haveYou took my payment for internet as payment for the cable I did not have
Final Consumer Response /* (3000, 11, 2016/02/16) */
you charged me for a month of cable tv I never receivedII believe that should be credited
Final Business Response /* (4000, 14, 2016/02/25) */
Looks like you called in and it is taken care of
Initial Business Response /* (1000, 5, 2015/07/01) */
***,
The modem you have is just like one of Mediacom's modemsI have been working with Erik in tech support and he will get it fixed for you and then will be calling or e mailing you to let you know how to fix this so it does not happen
in the future
What I understand is that Mediacom is reading your modem as one of ours and you are using Mediacom's id and not the routers idI am not good at the technical aspect of this so I will let Erik walk you through that
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What I do not understand is why the customer support representatives would not work directly with the customers on these issues denying any responsibilityWhy do we have to complain to Revdex.com to get it resolved? It was not just one customer support rep - all people I talked to (and I talked to many) kept saying the same nonsense and at the same time making my phone call and interaction with them less pleasant each time I called? Even now you are saying that I can fix it myself - but I am 99.9% confident that it's not possible
Thank you for agreeing with me this time and your willingness to fix the problemI appreciate it - you guys need to value your customers and not milk them or make their lives difficultI hope you treat other customers with the same issue better than me in the futurePLEASE!!!!
***,The bill printed before the equipment was taken off of the account Your final balance is $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.The service is hooked up nowThat's all I wantedThanks for helping make that happen
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ [redacted] , I have removed the DTA that was on your account If you have anymore questions please call customer service at [redacted] Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/05) */
***,
The modem has been removed from your account
Initial Business Response /* (1000, 5, 2015/11/12) */
***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect informationAlso checking on how the reps were speaking to you so they can be coached on how to deal
with issues they get
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have ordered
I do ***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect information
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have orderedI ***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect information
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have orderedI ***,
I am having the phone calls pulled on this account to see what was said and if it was correct information given to you or incorrect information
The transfer charge of $was credited to your account and I also gave credit for the days you had to go without service which was $
The is the way the billing worked and the amount you owe is $That is what I am showing you billing statement to be that is with a Pay Per View that you have orderedI apologize for the issues you had with your transfer of service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On my online Mediacom portal I am showing that the transfer fee is still on my bill and I still do not understand the how my bill WAS $and now it is $$is still ridiculous for service, when I signed up I was signing up for around $a month
Final Business Response /* (4000, 9, 2015/11/17) */
***,
I have removed the transfer fee of $also gave weeks creditTotal of $
Thank you
Final Consumer Response /* (2000, 11, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the resolution however it is too bad I had to go to the Revdex.com in order to get anything done
The pricing he is referring to is on the new rate pages because we still have subscribers that still have these servicesThey have been grandfathered in and anyone new looking for those services cannot get them they are no longer available to subscribersAnyone who has them & changes
services (speed of internet) cannot get the other package backThese speeds of internet are no longer available but we still need to list them
I am rejecting this response because: Please try to remove these charges. Thank you if you do. I will accept the response when it is verified that the charges have been removed
***,I have disconnected your cable The final balance owed on your account is $Please pay that amountI took the billing back to 02/06/when you called in
***,Has your service been hooked up as of yet?? I would like to know so I can give you the credit you deserve.I have given you a $credit on your account as of right now
Mr and Mrs *** ***I apologize for the issues you had with the TiVo service.I have been working on your account and it shows you were credited $for your TiVo.I am trying to figure out where you get the $from
Thank you for reaching out to usWith your location being townhomes (multi-dwelling unit), there is a tap on the side of the buildingSeveral individual cables are connected to this tap to feed all the addresses/units in this buildingThe tap is grounded and there was/is no damage to our tap or
any lines feeding into the individual addresses/unitsIf lightning had traveled through our plant/tap there would be physical damage to the tap and all the feed lines at this service pointWhen investigated, there was no damage foundYour unit was the only one who reported/contacted Mediacom with any issues regarding a lightning strikeI apologize for any trouble experienced
Initial Business Response /* (1000, 8, 2016/02/01) */
***,
I can release you from your contract only if you disconnect within the next weeks which gives you until February 15th
I will be able to give one months credit on your account and as I said above will release you from your
contract if it is within the next two week which is February 15th It does also look like credit was given to you for the time you were out in October
Total credit for the month I have given is $and the TiVo install credit of Total credit given to you is $Also there was that credit given to you in October in the amount of $
Initial Business Response /* (1000, 5, 2016/03/02) */
I received an email from Eric and he said he spoke to you and is coming out on SundayHopefully we can get things fixed and get some credit issued to you
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I HAVE HAS SERVICE FOR OVER A YEAR AND A HALF IT HAS NEVER BEEN PERCENTTHE CREDIT THEY ISSUED IS A JOKEI HAVE BEEN INCONVENIENCED ENOUGHTHEY THREATEN TO SHUT MY SERVICE BUT YET I STILL DO NOT HAVE WORKING INTERNET AND NOT GETTING CHANNELS I PAY A LOT OF MONEY FOR
Final Business Response /* (4000, 9, 2016/03/04) */
Julie,
As I said after Sunday we will be able to figure out what is going on and be able to see what I can get you for credit
Initial Business Response /* (1000, 6, 2015/06/01) */
I have sent this issue off to the Supervisor and the Manager of your area to get this fixed for youAfter I hear back from them that the issue is fixed I can get the credits entered on your account
Initial Consumer Rebuttal /* (2000, 9,
2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our priority is having the internet workWe need this done as soon as possible for our occupationsPlease contact me as soon as possible
***,Would you possible be able to tell me what you were quoted for a priceCould you please tell me when this was so I can pull the phone call and see exactly what was talked aboutI will try to get this taken care of as soon as possible.Also you were saying that the technicians broke your
modem could you please explainAs soon as you can get back to me I can get phone calls pulled and your account set up correctly with the price you were quoted
Initial Business Response /* (1000, 5, 2015/10/01) */
I have sent this off to the Supervisor and Manager of the area technicians to get someone out to your home ASAPWhen I hear back I will let you know through this site
Initial Consumer Rebuttal /* (3000, 7, 2015/10/04) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
What they say and what they do are very differentThey have made appointments and promises in the past and not kept themThe last scheduled appointment is 10/which is coming up this weekThree more days have passed and I have not heard for anyoneThey have not been responsive or timely
Final Business Response /* (4000, 9, 2015/10/12) */
I am following up to see if the problem you were having has been fixedPlease let me know either way so I can make it right on your account
Final Consumer Response /* (3000, 11, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem was fixed solely on Mediacom's schedule and termsThe problem is fixed but the customer service experience has been badThey get away with it because they have a monopoly on cable service in the area
Initial Business Response /* (1000, 5, 2015/12/03) */
***,
I have removed the equipment that was on your accountI will have to have the phone call pulled and listen to see if it was agreed toWhen I have that listened to I will let you know what was agreed to and will removed if it needs to
be removed
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Contract Cancellation charge was waived in my first call to them which should be recorded - and then in the second call they said they were reinstating it which should also be recorded - so the contract cancellation should also be waived at this time as well
Thank you for your time
*** H ***
Final Consumer Response /* (3000, 10, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Contract Cancellation charge was waived in my first call to them which should be recorded - and then in the second call they said they were reinstating it which should also be recorded - so the contract cancellation should also be waived at this time as well
Thank you for your time
*** H ***
Final Business Response /* (4000, 12, 2015/12/16) */
***,
I have listened to the phone call and John was the one to call in and is authorized on the accountThe contract was agreed to
But we did remove the early termination feeIf you are still getting notices from Credit Protection you will have to speak with them to get the fees removed off that they charge you
Your account with Mediacom is clear
Initial Business Response /* (1000, 5, 2016/02/04) */
Diana,
I am showing the bill where you received your first late fee was in October and it was credited back to your accountAnd then in December and January there is a late fee on each month because the full bill is not being paidIf you pay
your full amount due then the late fees will come off
I also show where services were credited off your account in the month of your bill date for September 22ndAnd again there was a credit on your statement bill date November 22nd
Your billing is correct on the account for you to get rid of the late fees you will need to pay the full balance that is on your account
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You charged me for a month of cable TV that I did NOT haveYou took my payment for internet as payment for the cable I did not have
Final Consumer Response /* (3000, 11, 2016/02/16) */
you charged me for a month of cable tv I never receivedII believe that should be credited
Final Business Response /* (4000, 14, 2016/02/25) */
Looks like you called in and it is taken care of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/07/01) */
***,
The modem you have is just like one of Mediacom's modemsI have been working with Erik in tech support and he will get it fixed for you and then will be calling or e mailing you to let you know how to fix this so it does not happen
in the future
What I understand is that Mediacom is reading your modem as one of ours and you are using Mediacom's id and not the routers idI am not good at the technical aspect of this so I will let Erik walk you through that
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What I do not understand is why the customer support representatives would not work directly with the customers on these issues denying any responsibilityWhy do we have to complain to Revdex.com to get it resolved? It was not just one customer support rep - all people I talked to (and I talked to many) kept saying the same nonsense and at the same time making my phone call and interaction with them less pleasant each time I called? Even now you are saying that I can fix it myself - but I am 99.9% confident that it's not possible
Thank you for agreeing with me this time and your willingness to fix the problemI appreciate it - you guys need to value your customers and not milk them or make their lives difficultI hope you treat other customers with the same issue better than me in the futurePLEASE!!!!