I am rejecting this response because:
Please check your records for phone records. Since it took 13 days for you to respond to this complaint, That issue was taken care of and we have moved past it. Mediacom should have records of the damage complaint, service calls and the manager that is now asking for the modem even though he knows his tech confirmed the damage and said we didn't need it definitely knows what's going on, yet is not resolving the issue, however if you are unaware, on one of the service calls, one of the techs overtightened the cable onto our personal modem and broke the connector loose making it extremely temperamental and often impossible to get a connection. After filing the damage complaint a tech came out and verified that the modem had been damaged. He replaced the modem and the broken one was disposed of. Since they broke our modem, they were to replace it. Instead they started charging us a monthly fee for it. The replacement they used is of lower quality and often overheats and needs to be unplugged for a period of time and reset. We are requesting a fully functional modem as a replacement for the one your company broke.
I have entered the disc. I have taken the billing back to Nov 20th. There is a early termination fee in the amount of $125.21. You will see it on the billing that comes to you..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The service is hooked up now. That's all I wanted. Thanks for helping make that happen.
Initial Business Response /* (1000, 5, 2016/03/07) */
[redacted],
The money will be sent back to you via check and will be sent within the next two weeks. Your billing was stopped on Feb. 19th 2016.
Final Consumer Response /* (2000, 6, 2015/09/15) */
MediaCom responded to my request and repaired my service on Saturday, September 12th. This complaint can be closed. Thank you.
I do apoigize for the issues.I did take your bill back to the day you called in but you will still need to pay the Early Termination fee. I will see if I can remove it but I will not guarantee anything...
response because:
I was assured that I would have cable and internet on 5-2/16 and that didn't happen. I did not receive cable until 5-5-16 in the evening. I still have a temporary line laying out in the yard of my apartment complex and I am very concern what will happen to it this weekend. I still feel my complaint has not been resolved!
[redacted],I see the tech was out on 8/7/17 to hook up your router, is this correct?I want to make sure your service is working correctly for you. I have given you 1 month of credit on your internet and your phone. Hopefully all is working for you now.
[redacted],
Could you fax me a copy of the contract you have. You can bring to the Chanhassen office and they can fax it to me.
Fax # ###-###-#### attn: Annette
Initial Business Response /* (1000, 6, 2016/01/19) */
[redacted],
Your service has been reconnected but you will be going up for a non pay again. You are 55 days past due. The total balance due on your account is $243.04 and the past due is $66.17.
We need the past due amount as soon as possible so...
you do not get put into non pay status again.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that I owe a past due balance and I will be paying that on 1/21/2015. My issue is mostly that I was disconnected with no prior notice. I am a single mother with two kids and I have no mobile phone currently so if there was an emergency I had no phone. If I would have received a disconnect notice in the mail I would have been prepared.
Final Consumer Response /* (2000, 14, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this statement however I never did receive proper notice and if this occurs again in the future I WILL be switching providers.
Final Business Response /* (4000, 12, 2016/02/01) */
I do apologize for the disconnect. There should have been a notice sent out and according to the statements it was sent.
Hopefully all is working for you now.
I am rejecting this response because:
You say I am being charged correctly, so that means your door-to-door salesperson misquoted the pricing. The agreement I faxed to you shows items that were to be "included" and instead there were charges for these items. The only reason I had a late fee was because I did not want to pay a bill that wasn't accurate. Yes, the agreement states a rate increase the second year, but my billed amount does not match the rate stated on my agreement (and I am referring to the "before taxes and fees" rate as is stated on the agreement. There is no point in me going to the Chanhassen office again. I have been there and someone was supposed to call me and never did. That is why I took the route of Revdex.com. The only reason I will be going to the Chanhassen office is to return my equipment. Last time I was there the person told me the only way for me not to be overcharged is to cancel my service. That is what I will do and will also do a chargeback with my credit card company. I will also contact the city of Victoria to let them know about the deceptive practices of your door-to-door salespeople.
Initial Business Response /* (1000, 5, 2016/03/04) */
[redacted],
I have read the notes on the account and the problem with your cable is that a new feeder cable has to be run under the highway. I am not sure, as to when they will be doing this.
Your balance on your account is at $0.00 the Early...
Termination fee was removed and there was also a little other credit put on there. Your bill is zeroed out so you do not need to worry about paying anything. I am guessing the bill went out before the credit processed on the account. Sorry for the inconvenience to you with the bill.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as it confirms I should have a zero balance, the issue with the internet is out of my control and the early termination fee was waived. Thank you.
[redacted],I am working on getting you the same special you had before will find out what I can do there. But I do have a question for you do you still have the equipment that was in your home when you had the fire and are you still using it or did it get lost in the fire also?Please let me know so...
I can get that part taken care of if it needs to be.
Tech said he went through everything and found nothing wrong. Tech said he did a speed test and everything checked out.Once they get the mainline taken care of all issues should be working for you. I will try to keep in touch with you on this so we make sure all is figured out for you.
Initial Business Response /* (1000, 5, 2015/07/01) */
Good afternoon,
Our Marketing Department has enter the request for the consumer to stop receiving the mail. It takes approx. 2 months to halt the mailings and it will be good for one year. You will need to renew the suppression once the year is...
HE WAS ADVISED SUB PTP GUIDELINE THAT BAL HAS TO BE UNDER $500.00 TO OFFER PTP..APOLOGIZED ABOUT MISINFORAMATION...ADVISED CAN OFFER ARRNGMNT FOR $111.06 AND PTP EXT FOR A WEEK...OR CAN PAY $204.08 AND RESTORE FOR TWO WEEKS..SUB REFUSED...SAID WAS OUR MISTAKE AND WANTS SERVICES RESTORED AND PAYMENT...
EXTENDED..ADVISED UNABLE TO DO THAT...CAN OFFER 1 OR OTHER EXCEPTION...SUB REFUSED...ADVISED FULL PAST DUE AMNT TO RESTORE---HIS SERVICES ARE NOT PHYSICALLY DISCONNECTED THEY ARE INTERUPTED A TECH CAN GO OUT AT ANYTIME TO DISCO...HE WAS TOLD ALL OF THIS...
[redacted],I have sent this to the Supervisor and the Manager in your area and this is what was sent back to me.There has been a new drop to this house as well as a new Tap and Mainline Splitter Cut in. There is a bad Piece of Trunk Cable that is getting replaced no later than the end of next...
week. I am sending my tech out to the home to change everything inside and do one more over look at all the Equipment .
Initial Business Response /* (1000, 13, 2015/07/28) */
I will need copies of the receipts that customer received from the sales rep.
I am rejecting this response because:
Please check your records for phone records. Since it took 13 days for you to respond to this complaint, That issue was taken care of and we have moved past it. Mediacom should have records of the damage complaint, service calls and the manager that is now asking for the modem even though he knows his tech confirmed the damage and said we didn't need it definitely knows what's going on, yet is not resolving the issue, however if you are unaware, on one of the service calls, one of the techs overtightened the cable onto our personal modem and broke the connector loose making it extremely temperamental and often impossible to get a connection. After filing the damage complaint a tech came out and verified that the modem had been damaged. He replaced the modem and the broken one was disposed of. Since they broke our modem, they were to replace it. Instead they started charging us a monthly fee for it. The replacement they used is of lower quality and often overheats and needs to be unplugged for a period of time and reset. We are requesting a fully functional modem as a replacement for the one your company broke.
I have entered the disc. I have taken the billing back to Nov 20th. There is a early termination fee in the amount of $125.21. You will see it on the billing that comes to you..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The service is hooked up now. That's all I wanted. Thanks for helping make that happen.
Initial Business Response /* (1000, 5, 2016/03/07) */
[redacted],
The money will be sent back to you via check and will be sent within the next two weeks. Your billing was stopped on Feb. 19th 2016.
Final Consumer Response /* (2000, 6, 2015/09/15) */
MediaCom responded to my request and repaired my service on Saturday, September 12th. This complaint can be closed. Thank you.
I do apoigize for the issues.I did take your bill back to the day you called in but you will still need to pay the Early Termination fee. I will see if I can remove it but I will not guarantee anything...
I am rejecting this...
response because:
I was assured that I would have cable and internet on 5-2/16 and that didn't happen. I did not receive cable until 5-5-16 in the evening. I still have a temporary line laying out in the yard of my apartment complex and I am very concern what will happen to it this weekend. I still feel my complaint has not been resolved!
[redacted],The bill printed before the equipment was taken off of the account. Your final balance is $45.39.
[redacted],I see the tech was out on 8/7/17 to hook up your router, is this correct?I want to make sure your service is working correctly for you. I have given you 1 month of credit on your internet and your phone. Hopefully all is working for you now.
[redacted],
Could you fax me a copy of the contract you have. You can bring to the Chanhassen office and they can fax it to me.
Fax # ###-###-#### attn: Annette
Initial Business Response /* (1000, 6, 2016/01/19) */
[redacted],
Your service has been reconnected but you will be going up for a non pay again. You are 55 days past due. The total balance due on your account is $243.04 and the past due is $66.17.
We need the past due amount as soon as possible so...
you do not get put into non pay status again.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that I owe a past due balance and I will be paying that on 1/21/2015. My issue is mostly that I was disconnected with no prior notice. I am a single mother with two kids and I have no mobile phone currently so if there was an emergency I had no phone. If I would have received a disconnect notice in the mail I would have been prepared.
Final Consumer Response /* (2000, 14, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this statement however I never did receive proper notice and if this occurs again in the future I WILL be switching providers.
Final Business Response /* (4000, 12, 2016/02/01) */
I do apologize for the disconnect. There should have been a notice sent out and according to the statements it was sent.
Hopefully all is working for you now.
I am rejecting this response because:
You say I am being charged correctly, so that means your door-to-door salesperson misquoted the pricing. The agreement I faxed to you shows items that were to be "included" and instead there were charges for these items. The only reason I had a late fee was because I did not want to pay a bill that wasn't accurate. Yes, the agreement states a rate increase the second year, but my billed amount does not match the rate stated on my agreement (and I am referring to the "before taxes and fees" rate as is stated on the agreement. There is no point in me going to the Chanhassen office again. I have been there and someone was supposed to call me and never did. That is why I took the route of Revdex.com. The only reason I will be going to the Chanhassen office is to return my equipment. Last time I was there the person told me the only way for me not to be overcharged is to cancel my service. That is what I will do and will also do a chargeback with my credit card company. I will also contact the city of Victoria to let them know about the deceptive practices of your door-to-door salespeople.
Initial Business Response /* (1000, 5, 2016/03/04) */
[redacted],
I have read the notes on the account and the problem with your cable is that a new feeder cable has to be run under the highway. I am not sure, as to when they will be doing this.
Your balance on your account is at $0.00 the Early...
Termination fee was removed and there was also a little other credit put on there. Your bill is zeroed out so you do not need to worry about paying anything. I am guessing the bill went out before the credit processed on the account. Sorry for the inconvenience to you with the bill.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as it confirms I should have a zero balance, the issue with the internet is out of my control and the early termination fee was waived. Thank you.
[redacted],I am working on getting you the same special you had before will find out what I can do there. But I do have a question for you do you still have the equipment that was in your home when you had the fire and are you still using it or did it get lost in the fire also?Please let me know so...
I can get that part taken care of if it needs to be.
Tech said he went through everything and found nothing wrong. Tech said he did a speed test and everything checked out.Once they get the mainline taken care of all issues should be working for you. I will try to keep in touch with you on this so we make sure all is figured out for you.
Initial Business Response /* (1000, 5, 2015/07/01) */
Good afternoon,
Our Marketing Department has enter the request for the consumer to stop receiving the mail. It takes approx. 2 months to halt the mailings and it will be good for one year. You will need to renew the suppression once the year is...
over.
Thank you
HE WAS ADVISED SUB PTP GUIDELINE THAT BAL HAS TO BE UNDER $500.00 TO OFFER PTP..APOLOGIZED ABOUT MISINFORAMATION...ADVISED CAN OFFER ARRNGMNT FOR $111.06 AND PTP EXT FOR A WEEK...OR CAN PAY $204.08 AND RESTORE FOR TWO WEEKS..SUB REFUSED...SAID WAS OUR MISTAKE AND WANTS SERVICES RESTORED AND PAYMENT...
EXTENDED..ADVISED UNABLE TO DO THAT...CAN OFFER 1 OR OTHER EXCEPTION...SUB REFUSED...ADVISED FULL PAST DUE AMNT TO RESTORE---HIS SERVICES ARE NOT PHYSICALLY DISCONNECTED THEY ARE INTERUPTED A TECH CAN GO OUT AT ANYTIME TO DISCO...HE WAS TOLD ALL OF THIS...
Tech will be going to this address today has been set up with customer
[redacted],I have sent this to the Supervisor and the Manager in your area and this is what was sent back to me.There has been a new drop to this house as well as a new Tap and Mainline Splitter Cut in. There is a bad Piece of Trunk Cable that is getting replaced no later than the end of next...
week. I am sending my tech out to the home to change everything inside and do one more over look at all the Equipment .