Medicredit, Inc.

Initial Business Response /* (1000, 5, 2015/06/17) */
We are in receipt of the complaint filed by Mr. [redacted] D [redacted] and have taken the time to thoroughly review the complaint. On March 4th, 2015 our client, [redacted] placed an account with our office in the amount...

of $258.40, from a date of service of 08/06/2014 for [redacted]. On March 5th, 2015 a notice notifying Mr. [redacted] of the account being placed with our office was sent. We have verified the address this notice was mailed to is the same address Mr. [redacted] has listed as his contact information on this complaint. We have also had our IT department and Quality Department check the phone number for this office, XXX-XXX-XXXX and have found the line to be functioning and able to connect with a live agent when calling.
We apologize for any inconvenience Mr. [redacted] has experienced in attempts to contact our office, if Mr. [redacted] would like to discuss this account further, please feel free to have him contact our office at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/28) */
We are in receipt of the complaint filed by [redacted] have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Ms. [redacted]. We are able to confirm that on 07/17/2015, as requested by the...

consumer, her auto-payments were stopped and no further deductions will be made. Unfortunately, the letter that Ms. [redacted] received was part of an automatic process that ran on 07/17/2015 prior to her phone call. We apologize again for any confusion this letter may have caused. Ms. [redacted]'s account has been notated that her next payment is due 08/07/2015 and that she will be mailing her payments in.
Final Consumer Response /* (2000, 13, 2015/08/07) */
I can confirm that I have been taken off of auto-payment.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experience by the consumer. The account in question was placed in our office on 06/17/2017 by our client, [redacted]. On...

06/22/17 our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 08/31/17. The account reported as a dispute allowing time for the consumer to review the debt. If the consumer needs further assistance please have them contact our office directly. Thank you.

Complaint: [redacted]
I am rejecting this response because: I do not accept.  this does not validate the debt.  There is not documentation and I did not have a phone call with anyone about this debt.   this is a violation.   you collection agency cannot report a debt that is not validated with documented proof.  delete or I will file a complaint with the consumer financial protection bureau. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 12/31/2012 by our client, [redacted]. On 01/02/2013...

our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 03/01/2013.  In August 2017 we received a letter from the consumer requesting no more phone calls and a request for validation.  The consumer account was marked do not call and a request was sent to have an itemized bill sent out to the consumer. We apologize that this was not received. A validation letter will be sent certified mail to the consumer.  If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 06th, 2014 by our client, [redacted]...

[redacted]. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on April 10th, 2016 by our client, [redacted]...

[redacted]. In order to ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the account. The control number for the deletion is [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  We apologize for any inconvenience experienced by the consumer.  Upon receipt of this complaint we did reach out to our client, [redacted], and provided...

them a copy of the consumer's receipt.   At this time, our client has informed us they have corrected the account in question and it is paid in full.  We hope this resolves the consumer's complaint.  Should anything further be needed, please feel free to contact our office directly.   [redacted] Compliance Specialist St. Louis Specialty Center

Complaint: [redacted]
I am rejecting this response because:It is damaging my credit and there information is not correct.the address on the account is not an address I have lived at
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer.  In order to ensure that the highest level of customer service is provided to our consumers we have requested...

that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the account. The control number for the deletion is [redacted]. Thank you.

Complaint: [redacted]
I am rejecting this response because: I paid off all of my bills weeks ago and still have not received receipt letters nor HAVE YOU UPDATED MY PAYMENTS WITH THE CREDIT BUREAU. YOU STATING THAT YOU ARE WORKING DILIGENTLY ISN'T WORKING! SEND ME MY RECEIPTS OF PAYMENT AND UPDATE MY CREDIT REPORTS OR REFUND ME MY PAYMENTS! I ONLY HAD A FEW BILLS WITH YOU!
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] L [redacted]and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 03/02/2017 by our client, [redacted]. In order to...

ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the account. Furthermore a request has been made to the client to issue a refund for any over payment on the account. If the consumer needs further assistance please have them contact our office directly/ [redacted]. Thank you.

Revdex.com:
Attached is the documentation that i also sent to the Revdex.com in Florida and to Northwest Medical center.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  The insurance billing information provided to our office by the consumer has been provided to our client, [redacted], as they are the medical services provider...

and would need to process this billing.  We have also submitted a deletion to the credit reporting agencies and have mailed the consumer a letter with the control number for her records.  We apologize for any inconvenience experienced by the consumer.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 07/30/2017 by our client, [redacted]. The...

account was returned to our client on 12/27/2017. Per review the credit agency was updated on 01/13/2017 to show this as a deleted account. If the consumer has this still showing as a collections account please let us know. Please be advised that it can take 30 to 45 days for the account to update. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on 07/03/2017, 07/03/2017, 10/09/2017, 10/30/2017,...

and two for 11/29/2017 by our client, [redacted].  Per review of these five accounts, a notice was sent out to the consumer on the following dates advising that the accounts were placed in our office.  The dates that the notice was sent are 07/07/2017, 10/15/2017, 11/03/2017 and 12/03/2017, these notices were sent to the address that was provided at the initially time of service- [redacted].  In reviewing past accounts there was one account that was initially reported as a collection account but has since been updated to a paid in full account. This consumer has several accounts listed. If the consumer feels that these are possible mistaken identity please have them call the office to discuss. A call attempt by a member of management was made on 03/27/2018 and 03/28/2018 to the consumer to try and assist with any account questions that the consumer may have. A message was left on 03/27/2018, if the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/10/29) */
We are in receipt of the complaint filed by Mrs. [redacted] and have taken the time to thoroughly review the complaint. Upon receipt of this complaint a review of the account in question was made and all calls were audited. Mrs. [redacted] was...

informed September 30, 2015 when she spoke with our office that upon receipt of payment, the credit reporting would be updated to reflect "paid in full" status, not deleted. Under the FCRA payment is not a permissible reason to delete an account from the Credit Reporting agencies, however at this time, our office has reported the accounts as paid in full as indicated to Mrs. [redacted] on September 30th, 2015. The accounts in question were placed with our office by [redacted] Health Center on January 15th, 2015, notices were mailed to the consumer, at the same address listed as contact information on this complaint on the following dates: 01/16/2015, 03/27/2015, 04/16/2015, 05/18/2015, & 06/18/2015. Should Mrs. [redacted] have any further questions regarding this account please feel free to have her contact our office.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. Unfortunately, we are unable to verify the specific account the complainant is referring to. If the complainant could please provide the balance amount being disputed or the account number this would better assist our office in resolving this matter. If the consumer needs assistance identifying this information please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2016/02/03) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. Our client, [redacted] Med Group, placed the...

account in question with our office on August 8th, 2012. At that time a letter advising [redacted] of the same, was sent to the address provided to our client at the date of service. We do show that the consumer did speak to someone in our office in 2012 and in 2013, but have not been able to make contact with the consumer since that time. In order to address Ms. [redacted]'s complaint, a deletion has been submitted to the credit reporting agencies with a control number of XXXXXXXX. We are also mailing Ms. [redacted] a deletion letter to retain for her records. We hope this resolves Ms. [redacted] complaint, should she have any further questions or concerns, please feel free to have her contact our office regarding the same.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 06/16/2017 by our client, [redacted]....

Currently we are showing two payments that were made, 10/28/2017 for $20.00 and 08/08/2017 for $10.00. Leaving a balance of $126.89. Statements that were sent out to the consumer are being resent to the address on file. If the consumer needs further assistance please have them contact our office directly. Thank you.