Medicredit, Inc.

Initial Business Response /* (1000, 16, 2015/10/16) */
Our records show our response was filed 09/18/15, we apologize for the error and delay.
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience...

experienced by [redacted]. Upon receipt of the complaint, our office contacted our client, Ogden Regional Medical Center regarding the dispute. Our client then asked that we close the account and return it to their office. At this time we have deleted any credit reporting for the account in question and returned the account to Ogden Regional Medical Center. Should Ms. [redacted] have any additional questions regarding the account, we urge her to contact the facility directly.

Complaint: [redacted]
I am rejecting this response because: I do not accept.  this does not validate the debt.  There is not documentation and I did not have a phone call with anyone about this debt.   this is a violation.   you collection agency cannot report a debt that is not validated with documented proof.  delete or I will file a complaint with the consumer financial protection bureau. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 12/31/2012 by our client, [redacted]. On 01/02/2013...

our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 03/01/2013.  In August 2017 we received a letter from the consumer requesting no more phone calls and a request for validation.  The consumer account was marked do not call and a request was sent to have an itemized bill sent out to the consumer. We apologize that this was not received. A validation letter will be sent certified mail to the consumer.  If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/06/17) */
We are in receipt of the complaint filed by Mr. [redacted] D [redacted] and have taken the time to thoroughly review the complaint. On March 4th, 2015 our client, [redacted] placed an account with our office in the amount...

of $258.40, from a date of service of 08/06/2014 for [redacted]. On March 5th, 2015 a notice notifying Mr. [redacted] of the account being placed with our office was sent. We have verified the address this notice was mailed to is the same address Mr. [redacted] has listed as his contact information on this complaint. We have also had our IT department and Quality Department check the phone number for this office, XXX-XXX-XXXX and have found the line to be functioning and able to connect with a live agent when calling.
We apologize for any inconvenience Mr. [redacted] has experienced in attempts to contact our office, if Mr. [redacted] would like to discuss this account further, please feel free to have him contact our office at XXX-XXX-XXXX

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experience by the consumer. The account in question was placed in our office on 06/17/2017 by our client, [redacted]. On...

06/22/17 our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 08/31/17. The account reported as a dispute allowing time for the consumer to review the debt. If the consumer needs further assistance please have them contact our office directly. Thank you.

Complaint: [redacted]
I am rejecting this response because:- the company admits having incorrect records with regards to the address they have on file. What guarantee do they have that the information being reported are correct and valid? - Tried bending FDCPA stipulation by responding to my request, but not sending verification/validation documents, more than 30 days have passed since my request. - They violated FCRA and FDCPA multiple times. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer.  In order to ensure that the highest level of customer service is provided to our consumers we have requested...

that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the account. The control number for the deletion is [redacted]. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  The insurance billing information provided to our office by the consumer has been provided to our client, [redacted], as they are the medical services provider...

and would need to process this billing.  We have also submitted a deletion to the credit reporting agencies and have mailed the consumer a letter with the control number for her records.  We apologize for any inconvenience experienced by the consumer.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on 07/03/2017, 07/03/2017, 10/09/2017, 10/30/2017,...

and two for 11/29/2017 by our client, [redacted].  Per review of these five accounts, a notice was sent out to the consumer on the following dates advising that the accounts were placed in our office.  The dates that the notice was sent are 07/07/2017, 10/15/2017, 11/03/2017 and 12/03/2017, these notices were sent to the address that was provided at the initially time of service- [redacted].  In reviewing past accounts there was one account that was initially reported as a collection account but has since been updated to a paid in full account. This consumer has several accounts listed. If the consumer feels that these are possible mistaken identity please have them call the office to discuss. A call attempt by a member of management was made on 03/27/2018 and 03/28/2018 to the consumer to try and assist with any account questions that the consumer may have. A message was left on 03/27/2018, if the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
Attached is the documentation that i also sent to the Revdex.com in Florida and to Northwest Medical center.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 07/30/2017 by our client, [redacted]. The...

account was returned to our client on 12/27/2017. Per review the credit agency was updated on 01/13/2017 to show this as a deleted account. If the consumer has this still showing as a collections account please let us know. Please be advised that it can take 30 to 45 days for the account to update. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on April 10th, 2016 by our client, [redacted]...

[redacted]. In order to ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the account. The control number for the deletion is [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

Complaint: [redacted]
I am rejecting this response because:It is damaging my credit and there information is not correct.the address on the account is not an address I have lived at
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] L [redacted]and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 03/02/2017 by our client, [redacted]. In order to...

ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the account. Furthermore a request has been made to the client to issue a refund for any over payment on the account. If the consumer needs further assistance please have them contact our office directly/ [redacted]. Thank you.

Complaint: [redacted]
I am rejecting this response because: I paid off all of my bills weeks ago and still have not received receipt letters nor HAVE YOU UPDATED MY PAYMENTS WITH THE CREDIT BUREAU. YOU STATING THAT YOU ARE WORKING DILIGENTLY ISN'T WORKING! SEND ME MY RECEIPTS OF PAYMENT AND UPDATE MY CREDIT REPORTS OR REFUND ME MY PAYMENTS! I ONLY HAD A FEW BILLS WITH YOU!
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  We apologize for any inconvenience experienced by the consumer.  Upon receipt of this complaint we did reach out to our client, [redacted], and provided...

them a copy of the consumer's receipt.   At this time, our client has informed us they have corrected the account in question and it is paid in full.  We hope this resolves the consumer's complaint.  Should anything further be needed, please feel free to contact our office directly.   [redacted] Compliance Specialist St. Louis Specialty Center

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 06/16/2017 by our client, [redacted]....

Currently we are showing two payments that were made, 10/28/2017 for $20.00 and 08/08/2017 for $10.00. Leaving a balance of $126.89. Statements that were sent out to the consumer are being resent to the address on file. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. Unfortunately, we are unable to verify the specific account the complainant is referring to. If the complainant could please provide the balance amount being disputed or the account number this would better assist our office in resolving this matter. If the consumer needs assistance identifying this information please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  After confirmation from our client, [redacted], the account in question has been closed with our office and deletion of credit reporting was transmitted to the credit...

reporting agencies on March 20, 2016.  We apologize for any inconvenience experienced by the consumer.  We hope this resolved the consumer’s complaint.

We are in receipt of the complaint filed by [redacted] M. [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 04/20/2017 by our client, [redacted]...

[redacted]. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you..