Medicredit, Inc.

Initial Business Response /* (1000, 5, 2015/12/30) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. Our company, Medicredit, Inc., had this account placed with our office on October 26, 2015 by our client, [redacted] Hospital. We...

are unable to address any concerns the consumer may have experienced with any other servicer of this account, but do apologize for any inconvenience or any miscommunication in regards to this account. At the time this account was placed with our office the balance was $1492.36, since that time a payment of $100.00 has been received, leaving a balance of $1392.36, which we have confirmed with our client as the correct balance. We have notated Ms. [redacted]'s account that she does not wish to receive any future phone calls on this matter. Please feel free to have the consumer contact our office with any additional questions or concerns.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 21st, 2016 by our client, [redacted]. Our office mailed today two documents to the address provided as a point of contact for the complainant in this complaint. The first is the “Condition of Admissions and Consent for Outpatient Care” this states to the effect of the hospital may use affiliates to resolve a balance owed. The second document is “Consent for Use and Release of Information” this states to the effect of the patient’s records are available to affiliates of the hospital. Both of these documents are signed by the complainant. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Revdex.com for protecting consumers and veterans.  I hope MEDICREDIT stands true to their word.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/16) */
We are in receipt of the complaint filed by Mr. [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Mr. [redacted]. We do show that several receipt letters have been mailed to Mr....

[redacted], to the same address that Mr. [redacted] listed on this complaint. For a more timely resolution I have attached the request receipt to this complaint response, we have also placed a copy of this letter in the mail today, July 16th, 2015. Should Mr. [redacted] need anything further, please advise him to not hesitate to contact our office directly.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. There are several accounts placed in our office, some with [redacted]...

[redacted]. We are working diligently to review accounts where payments were made and will have  receipts sent out to the consumer for all payments. The receipts will be mailed to the address that the consumer provided, [redacted], [redacted], 92627. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 12/16/2017 by our client, [redacted]. Per...

review of account it appears that the consumer signed for services therefore would be listed as the guarantor of the account. We are not able to get involved with divorce decrees and ask that the consumer work with the other party in resolving the balance on the account.   On 12/20/2017 our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid address. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] B. [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 14th, 2016 by our client, [redacted]...

[redacted] Center with a balance of $669.68. Per our agreement with our client, we began credit reporting this account on January 22, 2017 at which time the account balance was $469.68, and have updated the credit reporting monthly to reflect the consumer’s monthly payments.  After payments were made on July 31st, 2017 the consumer made a payment of $75.00 which left a balance of $4.20, at which time the credit reporting was updated to properly reflect the current balance.  On August 2nd, 2017 the consumer made and additional payment of $75.00 resulting in a credit balance of $70.80 which has been remitted to our client, [redacted] Center, who should issue a refund in that amount, please contact their office regarding that overage.  Our office has updated credit reporting to be reflected as paid in full, please allow 30 days from the date of payment to allow time for all three credit reporting agencies to receive this update.  Please feel free to contact our office with any additional questions or concerns.

Complaint: [redacted]
I am rejecting this response because:The business still has not validated that I owe them money. Furthermore they can't, because no contract between myself and Medicredit exists. In addition to filing this complaint I also sent a letter to their office. Medicredit will only be able to verify a debt is owed to [redacted]. They will not be able to validate that I agreed to pay them anything. This criteria (the ability to validate debt) is necessary for reporting to CRAs. Most collection companies in their malignant ignorance neglect that fact, but I am demanding that Medicredit either validate my debt to them with an original contract between them and myself or cease all collection activities and reporting. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 08/31/2017 by our client, [redacted]...

[redacted]. A packet has been requested to be mailed to the address [redacted] Fort Worth TX 76120 to provide validity of the debt owed to our client, [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]The phone # requested is [redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on 11/17/2016 and 02/09/2017 by our client, Texas Health...

Presbyterian Hospital Dallas. In order to ensure that the highest level of customer service is provided to our consumers we have verified all account information as accurate. Please allow time for balance update to credit agency. The control number for the verification is [redacted]. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and conclude that the issue will be resolved if the proper validating paperwork is received to validate the account.
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on December 19th, 2016 by our client, [redacted]...

[redacted]. Our records indicate that the client did not receive payments per the agreement the complainant set with our client for the months September – December resulting in our clients decision to place the account in our office. If this is an error the complainant would need to please provide proof of payment to our office so that we may have this corrected. If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me should the validation be within the legal statutes & not violate the HIPPA laws thereof,  73 AmJur, 2nd, Section 90.
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] A [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 9th, 2017 by our client, [redacted] Hospital. Per our contract with our client, we are unable to remove Credit Reporting for Payment in Full. We are only able to remove Credit Reporting when a legitimate error has been made by our client. Our office shows a statement was mailed on 02/13/2017 to the complainant along with call attempts. These contacts all were placed prior to any Credit Reporting to assist the complainant with resolving the debt prior to Reporting. Our office does not have any numbers to re-direct back to our office, we apologize for any confusion or issues that may have been experienced when making that call. As stated in previous response we have located an account matching the information provided and the complainant should contact our office for Consumer Number [redacted] to resolve their debt as they have mentioned they wish to do. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2015/11/12) */
We are in receipt of the complaint filed by Ms. [redacted] and have taken the time to thoroughly review the complaint. On August 5th, 2015 our client, [redacted] placed an account with our office, a notice notifying Ms. [redacted] of the...

account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaint. On August 19th, 2015, our client, University Hospital placed an account with our office, a notice notifying Ms. [redacted] of the account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaint.
Per our agreements with our clients, on October 18th, 2015 our office began reporting the accounts in question to the credit reporting agencies. Upon payment of the accounts, our office will properly update the credit reporting to reflect as "paid in full". We apologize for any inconvenience experienced by Ms. [redacted], should she have any further questions or concerns please feel free to have her contact our office directly.

I am not certain who to contact but this is 100% inaccurate!  I have not and have NEVER been contacted by these people.  I attempted to contact them as I stated and was on hold for almost an hour.  I am honestly surprised that this was closed so quickly with them being able to provide a few false dates and just stating they contacted me.  How disappointing that our system doesn't work any better than this to ensure these companies do not take advantage of people like this.  I assume once a "business" such as this falsely says they did their due diligence the consumer is automatically wrong and the complaint is closed within a few days with no option.  Really sad.... these type of businesses seriously need to be put out of commission as they are nothing but crooks and liars.  ALL of my family Dr.'s are associated with [redacted], not [redacted]!

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for the continued confusion regarding this complaint, however we are unable to locate an account matching the information provided by the consumer.  We are unable to locate an account for a person by the name of “[redacted]” in the state of Missouri.  We appreciate the consumer providing the tracking information for her certified letter, but the actual letter document “Document1” is blank.  The tracking number provided indicates a letter was sent to an address with the zip code “[redacted]” and our office does not have an address in that zip code. If the consumer can please provide an account number or a copy of that line item on the credit report we would be able to assist the consumer. Thank you.

Complaint: [redacted]
I am rejecting this response because: I will not accept this response until I have the paid receipt in hand. IF the second copy was mailed o 05/04/16 then I should receive it within 10 business days. Once I have received the copy, then I will notify the Revdex.com.
Sincerely,
[redacted]

We are in receipt of the complaint ­­­­­filed by [redacted] and have taken the time to thoroughly review the complaint. We sincerely apologize for any inconvenience experienced by the consumer.  We have been in contact with the consumer and our client over the last 20 days, and have...

been able to resolve the mix-up with the consumer’s HSA payment, and the consumer has resolved the balance that was remaining.  To provide the best possible customer service to the consumer a deletion has been submitted to the credit reporting agencies and a letter confirming this has been sent to the consumer.  Please contact our office with any further questions or concerns.