Medicredit, Inc.

We apologize for any inconvenience to the complainant. At this time unless a error is confirmed by our client we are unable to delete the Credit Reporting per our contract with the client. In addition our office does not control the placements of accounts with us by our clients. If the complainant...

has an issue with their account being placed with us that would be a matter to resolve with the facility. Thank you.

Initial Business Response /* (1000, 5, 2015/11/18) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Mr. [redacted]. Our client, [redacted]'s [redacted] placed the account in...

question with our office on October 13th, 2015. On November 4th, 2015, Mr. [redacted] informed one of our employees that he had already paid our client directly. At that time, we reached out to our client to confirm the payment had been received, and on November 9th, 2015, we received confirmation the payment had been received by our client. At this time the account has a $0.00 balance and has been closed with our office. We hope this resolves the consumer's concerns regarding the account.

Complaint: [redacted]
I am rejecting this response because:
As I stated in my complaint I do not owe or have a contract with this 3rd party agency if they are sending me something I am hoping it is a contract or my next step is filing a complain with CFPH reagrding this agency and HIPPA law 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This bill is inaccurate. Here are the problems with it:1) I was billed for medications that were filled prior to my hospitalization and which were brought to the hospital for me to take by my wife. These medications include [redacted].2) I was bill for Ib, a medication I never took while hospitalized.3) They billed me for vaccinations never received: [redacted] 4) They billed me for a [redacted] never administered. A [redacted] was not run until I went to see a neurologist around the end of May. They asked for the previous labs and only ran the [redacted] when they determined it had not been run previously. When the test results came back, I was [redacted] deficient.5) They show they administered [redacted] of [redacted] for my diagnosed deficiency. They never gave me this when in the hospital. I'll even go as far to say that my wife had to push them to fill a prescription for it. When they did, it wasn't even for the right amount to cure a deficiency. [redacted] deficiency protocol is [redacted] once a week for 8-10 weeks. Then, for maintenance, 2000 ius to 5000 ius daily.6) They show [redacted] 3x a day for the first two days. This doesn't look right either and the pricing seems completely excessive. 7) [redacted] panels. They only performed them once when I came to the emergency room. At the time, they stated my labs were normal for the most part (one value was a little off). The ER attending nurse stated I most likely passed out due to my doctor doubling my [redacted], although my wife pushed to have me admitted due to the condition she found me in at the bottom of the stairs. They had no reason to rerun tests and I know for certain they did not rerun them.8) They billed me for a [redacted] test that I am fairly certain I did not receive. Moreover, none of my symptoms warranted a [redacted] test. [redacted] levels don't cause dips in [redacted].I plan on updating the Missouri Attorney General and the [redacted] on this complaint. This hospital has recently made the news for over billing practices in the ER. I am also alerting [redacted], the [redacted], and the Attorney General of Kansas. I am disputing this bill until Overland Park Regional clarifies the overbilling issues with these offices and my insurance company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
You have had over 6 months to get this information corrected and have already changed the info on TranUnion.  If you have correct the info on Trans Union why am I getting calls?
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January 17th, 2017 by our client, [redacted]...

[redacted]. The complainant mentioned they attached proof of payment and other documents. We request the complainant to please provide the attachments so our office may review them and better assist and respond to the complainant. If the consumer needs further assistance please have them contact our office directly. Thank you.

Complaint: [redacted]
I am rejecting this response because: I made an attempt to contact these people and was asked for my social security number by law that is something that I don't have to provide to a complete stranger. I have NEVER received a bill from their client nor do their client show on my credit report. This invalidated balance was put on my credit for 1948.00. Without it being verified nor is this my debt. This company has caused detrimental damage to my credit. What I am requesting is that company provide a signed contract not a esignture because this debt shows as a new loan meaning that I authorize or borrower or got a service from this company which I have not. I would like this false invalidated debt removed from my credit. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experience by the consumer. The account in question was placed in our office on 06/01/2017 by our client, [redacted]. After...

review of the call from 11/02/2017, the consumer was advised that a payment in full letter would be sent once the balance was paid in full. Consumer was advised that a deletion of credit reporting would not occur. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on 07/16/17. If the consumer needs further assistance please have them contact our office directly. Thank you.

Initial Business Response /* (1000, 5, 2016/01/19) */
We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. On January 8th, 2016, our client, [redacted] Hospital, placed...

an account with our office from the date of service of June 17th, 2015, with a balance of $326.90. On January 9th, 2016 our office sent the consumer a letter advising of the account being placed with our office for collection, to the same address the consumer has listed as contact information on this complaint. We have also investigated Ms. [redacted]'s complaint regarding long hold times, it appears Ms. [redacted]'s call was left on hold for 112 seconds during a high volume call time on January 13th, 2016, and we sincerely apologize for the inconvenience and have marked Ms. [redacted]'s account to indicate she does not wish to receive any additional calls regarding this matter. Should the consumer wish to discuss the resolution of the balance of this account, or have any other questions or concerns, please have them contact our office directly. We hope this response resolves the consumer's complaint. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 20th, 2017 by our client, [redacted]...

[redacted]. Upon receipt of the consumer’s concern, we conveyed this information to our client, and at this time the account has been corrected and is reflecting a $0.00 balance. Our office will review the error with the contact number provided and handle accordingly. Our office is unaware of, nor do we provide free giveaways. If this information has been sent to the complainant we ask them to provide copies of this information so that we may further investigate this issue. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  We apologize for any customer service issues the consumer has experienced when interacting with our office.  We do show that the consumer called in on February 22nd,...

2016 while we were experiencing a system issue and we were unable to discuss the account.  A member of our management team attempted to contact the consumer on March 21st, 2016 to apologize and discuss resolution of the account, we were directed to the consumer’s case manager from the community resource center and advised we would need either verbal or written authorization from the consumer to speak to this third party.

Good Afternoon, our office shows receipt of request on June 28th, 2017 and that the required documents by law to verify the validity of the debt where mailed on July 7th, 2017. At this time per our contract with our client [redacted] we are unable to delete Credit Reporting unless an error...

has been made. Thank You.

We are in receipt of the complaint filed by [redacted] M [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on March 24th, 2016 by our client, [redacted]...

[redacted]. On March 28th, 2016 our office mailed a notice of the account being placed with us to the address provided at the time of service. Per our agreement with our client, [redacted], we began reporting to the credit reporting agencies, on July 27th, 2016. The discrepancy with the address we have on file has been updated to the provided address in the Revdex.com complaint and a request for an Itemized statement to be sent with the balance listed on it has been made.  If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and thoroughly investigated this matter.  We sincerely apologize for any inconvenienceexperienced by the consumer.  Immediately upon notification of the error in payment processing we reached out to our client to have the refund...

issued as all payments for their accounts are processed through the client’s system.  We also made a follow-up phone call within the hour of requesting the refund to make sure the matter would be handled quickly.  Our client has advised the refund was issued on May 19th, 2016.  At this time a deletion has been submitted to the credit reporting agencies for the accounts in question.  Should the consumer need anything further please feel free to contact our office.

We are in receipt of the complaint filed by [redacted] in regards to his wife [redacted] account and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our...

office starting on 08/16/2017 through 12/22/2017 by our client, [redacted]. In reviewing the account it cannot be determined why the payment method that the consumer was providing was being declined. We reviewed our credit card system and could not see where the issues was. We were not notified of any other issues with the credit card system. We will continue to watch the system and again want to apologize for any inconvenience that the consumer experienced. This client or this account does not occur interest therefore balance owned remains the same. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. Immediately upon being notified by Mr. [redacted] and his wife that the account had been placed with our office by our client, [redacted], in the wrong person’s name, we...

reached out to our client.  Since the accounts are not owned by Medicredit, Inc. and are placed with our office only for the purpose of collection, we are unable to make any changes to the account without our client’s approval.  Once confirmation from our client was received, the adjustments were made to the account and a full deletion was transmitted to the credit reporting agencies on February 14th, 2016 and a letter was mailed to Mr. [redacted].  Upon receipt of this Revdex.com complaint, our office has once again transmitted an additional deletion to the credit reporting agencies, with a control number of [redacted].   We hope this resolves the consumer’s complaint.  Should anything further be needed please feel free to contact our office directly.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  Our office does not send out additional statements reflecting a $0.00 or receipts unless specifically requested from the consumer, much like the account would be handled...

if the bill was paid directly to the medical facility.  We do show that letters were mailed to the consumer on June 23rd, 2016 upon the consumer’s request.  We also show that the consumer contacted our office on July 1st, 2016 and wanted to come pick up copies of these letters in person on July 5th, however as of today, July 7th, the consumer has not yet picked up the copies that were prepared for her.   We hope this resolves the consumer’s complaint, if there is anything further needed, please contact our office.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. Unfortunately, we are unable to locate an account with the information provided. Please provide...

additional identifying information for the Consumer’s account. Some items that may be of assistance are account numbers, address statements are being sent to, and the name of the individual listed on the account or statements. If the consumer needs assistance identifying this information please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 06th, 2014 by our client, [redacted]...

[redacted]. We are currently working diligently with our client, to resolve the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you.

Initial Business Response /* (1000, 5, 2015/07/28) */
We are in receipt of the complaint filed by [redacted] have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Ms. [redacted]. We are able to confirm that on 07/17/2015, as requested by the...

consumer, her auto-payments were stopped and no further deductions will be made. Unfortunately, the letter that Ms. [redacted] received was part of an automatic process that ran on 07/17/2015 prior to her phone call. We apologize again for any confusion this letter may have caused. Ms. [redacted]'s account has been notated that her next payment is due 08/07/2015 and that she will be mailing her payments in.
Final Consumer Response /* (2000, 13, 2015/08/07) */
I can confirm that I have been taken off of auto-payment.