Mednet Direct Corp.

Sorry for inconvenience. Product discontinued. Have refunded 100%
08/28/05:00PM
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$
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I am the complainant in this matter (#***)...about weeks after filing the complaint of non delivery of goods, They were delivered with no explination of the delay. Thank You for assistance in this matterI am sure from
reading all the complaints against this company, it was your intervention that got them to shipped my items *** *** *** *** ***
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I wanted to let *** *** know that this complaint has been resolved with MedNet Direct days after you contacted the business, I received an email saying that the product had shipped It arrived, intact, today They did not apologize for, or
explain the reason, the delay, but at least I got my product Thank you so much for your assistance They never did respond to ANY of the attempts that I made at contact I feel that your involvement was instrumental in clearing this matter up Thank you again.
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Helvetica,sans-serif">Thank Youthis issue has been resolved
I received the shipment on April 3rd
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Hello~
I recently filed a complaint (number shown above) regarding a non-delivery of an order I placed with MedNet Direct
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As an update, I would like to inform you that MedNet finally contacted me via email to advise that there would be a delay in delivery due to lack of inventory They inquired whether I still wanted the merchandise, or a refund
I replied to their email requesting a full refund of the amount already charged to my credit card and asked them to cancel the order as I had to purchase from another supplier
Please be advised that they sent the order to me regardless of my reply, but I have returned the package to them via the same carrier ([redacted]) The call tag number is [redacted] I emailed MedNet to advise them of the return
I am still waiting for a credit to my credit card

From: [redacted] Sent: Monday, November 10, 2014 1:35 PMTo:...

[email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
Just wanted you to know that I received my items today.  It was a miracle that as soon as I told them I was going to file a complaint with the State Attorney’s office (sent an email on Sunday 11/9/2014) I get an email with tracking information.  
Thank you Revdex.com for your help.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
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Good Morning [redacted],
Thank you for the update on my complaint ([redacted]).
After I contacted you (Revdex.com) last week, I left one more voice mail message and sent one more email to Mednet Direct Corp. asking them to credit my credit card or ship my order immediately.
I want to inform you that I received an email from the owner ([redacted]) of Mednet Direct last Thursday, April 24, 2014.  He apologized and said that my order would ship that same day and he would email me a tracking number soon.  He didn't give any details regarding the delay or the reason for not responding earlier.  I received an email later that evening with the tracking information.  My package was delivered yesterday, Monday April 29, 2014 by Fed Ex.
Thank you again for your help.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Sorry for inconvenience.  This item was discontinued so we have refunded the card 100% $87.17.
 Customer should expect to see credit in 1-2 days after banks process the credit.  Refund confirmation below:
Mednet
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08/28/2014 04:55PM
CREDIT
$87.17
Visa  [redacted]7710






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Revdex.com:
 
This is an update regarding my complaint to you concerning Mednet Direct, your case ID# [redacted], filed on March 25,...

2014.
I received the product that I had ordered from Mednet Direct on approximately April 1st. No explanation for the delay was given. (I ordered the item on March 4th and my CC was charged March 6, 2014).
 
Thanks for your assistance,
 
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But, I am watching for the refund and as of Sept. 2nd, I have yet to recieve it. 
Sincerely,
[redacted]

From: [redacted] Sent: Thursday, July 17, 2014 11:59 AM
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To: [email protected]: reference # [redacted]
 
hello, I finaly received my package, from mednet direct . on 07/16/14 so you may close the case . thank you for all your help . [redacted]

I received an email from MedNet Direct on Feb 26 stating the package is being shipped. They did not call me as I requested and did not give an explanation as to the delay. I received my package from MedNet Direct via [redacted] today, Feb...

28th.  Thank you very much for helping me.   [redacted]

I too have fallen victim to this company after 10 years of successfully getting my puppy pads. Placed an order 2/10/2017, have sent numerous emails, called numerous times after finding the founder of the company Rob Perissi at another company spoke with him by phone 3/2/2017, he assured me my product was going to be sent out next day. I am writing this on 3/8/2017 and still not product. Everyone is correct voicemails only when you call and the website is useless as well...no one ever emails to let you know that your order may be delayed or has it shipped. They had not trouble taking the $$ out of my account on the day of the order 2/10/2017. I just really want the box of 300 pads delivered that I in good faith have paid for...hate to add just beware of this company.

Review: Attached is a copy of my 2d email to the company Mednet Direct:"Where is my order? This is my 2d email. I ordered it on 5/10 at 9:35 a.m. and you had no problem charging my card right away. I left a voice mail this morning. You don't have a live person for anyone to talk to and complain and/or obtain a status on the order. You hide behind voicemails and emails. If I do not hear back from someone by 5 p.m. TODAY, MAY 22, 2014, I am filing a complaint with the Revdex.com (not that you are accredited or could become accredited with all of the complaints against you) AND a fraud complaint with the State of Connecticut. YOU HAVE MY MONEY. If I do not have my product by TOMORROW, MAY 23, 2014, I will seek the appropriate legal recourse against you and your company. This is a shame. I have used you for years. It appears, even from date of the reviews you post, that you and your company have "gone to the dogs" in the last few years. Unfortunately, whether or not this issue is IMMEDIATELY AND APPROPRIATELY RESOLVED, I will NO LONGER be a customer of Mednet Direct. Mr. [redacted], SHAME ON YOU. [redacted]"They have sent back a canned, automated response that states: "Hello - Sorry for the mix-up. This will be going out right away and tracking information will be sent. Thanks, Mednet Direct"This company is a fraud at this point. It is a shame because this company used to be a very good vendor for the product, and, for the years that I have used them, I have never had a problem until now. Unfortunately, it appears that the company is taking people's money and not delivering the product ordered. There are NUMEROUS complaints against the company with the Revdex.com. I am filing a fraud complaint with the Department of Consumer Protection with the State of Connecticut as well.Thank you for your assistance in getting this company to respond.Should you have any questions, please feel free to call me at the number provided within this electronic filing of the complaint.Desired Settlement: IMMEDIATE DELIVERY OF MY PRODUCT (as in within 2 business days) or a FULL REFUND.

Review: Just before Christmas 2013 I purchased two cases of Puppy Pads. On 12/24/13 my checking account was charged $109.98. As of 1/17/14 the products have still not arrived. I have been a long time customer and yet totally ignored. After several calls and even more emails I have decided to enter this complaint. The promise to return calls within 24 hours was not honored.Desired Settlement: I still want the pads and since they have been paid for already I want them immediately. If that option is not available I want a full refund.

Business

Response:

Sorry for delay. Order was delivered via FedEx

Review: Order placed on 6/8. Product has not been received as of 7/3, yet full amount was charged to my credit card right after the order was placed. I have sent multiple emails to Mednet Direct customer service department and have not gotten any response. I have called their customer service phone number many times but never get more than a voice mail service. I have left 2 messages. I have been forced to buy products in stores at high retail prices because of this.I have ordered from this company many times since 2012 and have never had an issue like this. If the product is/was backordered, I would have understood, but I have heard NOTHING from them. Very disappointed in their customer service. I want my order promptly delivered or a refund given.Desired Settlement: Product promptly delivered or refund given.

Review: I ordered 2 cases of Doggy Training Puppy Pads (Code #[redacted]) on 4/7/2014. My order# is [redacted] and my customer ID# is [redacted]. MedNet Direct charged my credit card for $79.98 on 4/9/2014. I called them repeatedly for a shipment status. I also emailed them repeatedly requesting the same information. I have yet to hear from them and they did not respond to any of the messages I left or sent. I was told they would get back to me in 24 hours - very poor customer service. I have been a long time customer and yet totally ignored. I would like either my product shipped to me immediately or my money refunded. Thank you.Desired Settlement: A full monetary refund (credit to my credit card) or the product shipped to me immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good Morning [redacted],

Thank you for the update on my complaint ([redacted]).

After I contacted you (Revdex.com) last week, I left one more voice mail message and sent one more email to Mednet Direct Corp. asking them to credit my credit card or ship my order immediately.

I want to inform you that I received an email from the owner ([redacted]) of Mednet Direct last Thursday, April 24, 2014. He apologized and said that my order would ship that same day and he would email me a tracking number soon. He didn't give any details regarding the delay or the reason for not responding earlier. I received an email later that evening with the tracking information. My package was delivered yesterday, Monday April 29, 2014 by Fed Ex.

Thank you again for your help.

Review: I ordered 1 case of doggy pads on4/16/2014. Mednet Direct charged my credit card $37.99. I called them several times for a shipment status. I also email them for the same info. I have not heard from them .I have been a long time customer and yet totally ignored. I would like either my money back or the product shipped to me immediately. Thank you My order no is [redacted]Desired Settlement: $37.99 put back in my bank or the pads shipped now.

Review: This company advertises fast delivery on their product. Order date: 02/14/2014Order#: [redacted]. I have not heard from them about my order. I have sent many emails to them asking about my order and left many voice mails (since they never answer the phone) and although they say they will respond within 48 hours, they have not done so. I either want a FULL refund or my order ASAP. Their customer service is one of the worse and I will never order from them again. There should be a rule about false advertising on their shipping speed and they should return calls if they claim they will.Desired Settlement: I WOULD LIKE THE PRODUCT ASAP and perhaps a refund since I had to go elsewhere and pay more to get what I had ordered from them. I want a letter or email stating what is going to be done.