Mednet Direct Corp.

Review: I placed an order on Feb 26, 2014. My credit card was charged on February 26, 2014.The merchandise has not been received to date. I contacted Mednet Direct via email several times but did not get the courtesy of a reply to date. I tried to call the phone number they list on their website, but was instructed to leave a message, which I did. I have not heard from this company and I have not received the order.Desired Settlement: I would like a refund for the full amount. I hesitate to accept delivery at this point because if I do, and there is a problem with the merchandise, I am not confident that MedNet Direct will attempt to resolve any issues. I do not wish to do business with this company again as they do not offer even standard customer service and they do not communicate with the customer.

Consumer

Response:

Hello~

I recently filed a complaint (number shown above) regarding a non-delivery of an order I placed with MedNet Direct.

As an update, I would like to inform you that MedNet finally contacted me via email to advise that there would be a delay in delivery due to lack of inventory. They inquired whether I still wanted the merchandise, or a refund.

I replied to their email requesting a full refund of the amount already charged to my credit card and asked them to cancel the order as I had to purchase from another supplier.

Please be advised that they sent the order to me regardless of my reply, but I have returned the package to them via the same carrier ([redacted]). The call tag number is [redacted]. I emailed MedNet to advise them of the return.

I am still waiting for a credit to my credit card.

Review: I have been ordering from MedNet for years...My last order was not correct ..I have been trying to reach them via emai and telephone for over a month to no avial. Are they still in business? The recording always states they are busy and the emails are not reponded toDesired Settlement: approx ...$79.

Review: I PURCHASED 100 30" X 30' MEDLINE PROTECTION PLUS UNDERPADS ON 12/4/13 AND WAS BILLED FOR $195.96 FOR THIS PRODUCT.I HAVE YET TO RECEIVE THIS PRODUCT. I HAVE TRIED MULTIPLE TIMES THROUGH EMAILS AND VOICE MESSAGES BUT TO NO AVAIL. VERY POOR SERVICE FROM MEDNET. I EITHER WANT THE PRODUCT DELIVERED OR A CREDIT TO MY ACCOUNT THAT WAS BILLED.[redacted]Desired Settlement: REFUND TO MY ACCOUNT THAT WAS CHARGED.

Review: I placed an internet order for their Puppy Pads on Mednet Direct's website on 3/4/14 (order#[redacted]), and received a confirmatioon of order from them. My checking account was billed for the order on 3/4/14. After not having recieved the order by 3/20/14, I went to their website and checked my order, it showed "in process". On 3/21 I sent an update request via the company's "contact us" page. No response. Sent a 2nd update request via the company's "contact us" page on 3/23. I called their "contact us" phone number on both 3/24 and 3/25 and was not able to connect to a "live" person- the automated request was to check their website. I did and as of today (3/25/14 1:20 pm EDT) the website shows my order as still in process. I have not been contacted at all. I am concerned that due to their lack of response, this company has gone out of business.Desired Settlement: Either send my order, or refund my money- in a timely manner!

Consumer

Response:

Revdex.com:

This is an update regarding my complaint to you concerning Mednet Direct, your case ID# [redacted], filed on March 25, 2014.

I received the product that I had ordered from Mednet Direct on approximately April 1st. No explanation for the delay was given. (I ordered the item on March 4th and my CC was charged March 6, 2014).

Thanks for your assistance,

Review: I ordered 3 boxes of puppy pads on March 5, 2014 via MedNetDirect.com. It is now March 31, 2014 and I have not received my shipment.I received ONE response from them, apologizing for the delay. That email was sent about 2 weeks ago. I have sent 2 or 3 emails (after the apology email) to them asking where my shipment was... no replies.I don't know what else to do. I have ordered from this company several times, and every time there has been zero problems.Desired Settlement: If they cannot send me the shipment, I would like to get my money back!CustomerID# [redacted]Order number is [redacted], placed 03/05/2014 at 03:59AM[redacted] 23 x 24 Doggy Training Pee Pee [redacted] Puppy Pads3$39.99GRAND TOTAL: $119.97

Consumer

Response:

Thank You... this issue has been resolved.

I received the shipment on April 3rd.

Review: I did make an order on Jan. 01, 2016. They took my money from my banking account on Jan. 04, 2016 and still did get my order.Desired Settlement: Delivery of order of refund my money.

Review: I placed an order #[redacted] on 02/17/14, total charge $15.89 & have not recieved it. I have tried contacting this company 4 times on the status of my order & have not heard anything from them. Company has already been paid for item as it was withdrawn from my checking account. When I check the website shows my order still processing. The last contact I tried making with them I told them I want a refund that I took my business else where.Desired Settlement: I want full credit to my account of $15.89. I will never to business with them again they have very poor customer service.

Review: I have a been a long time customer of Mednetdirect.com and neever have any problem until now.I have recently order puppy pads on 5/5/14. I was charged $39.99I have emailed and left messages numerous times and no one has reply to my emails or phone messages. I thought they was suppose to reply within 24 hours and I still have not heard back from them. I am extremely upset. I would like my package to be ship to me with a tracking number or refund me the money. Please help me resolve this issue.Desired Settlement: I would like them to ship me my order with a tracking number or refund me the money.

Review: I ordered my dog pee pads from mednet direct on 06/26/14 the money was taken out of bank I still have not received my product , I have left messages to call me back with no response . I need my product or I want my money back , I have also e mailed them and no responce . now I have ordered other items around same time period and have received them . all I want now is my money back in my acct at bank . here is info they gave me , order number [redacted] , cust id number [redacted] every time I call I cant get through . please help me , thank you [redacted] ###-###-####Desired Settlement: I just want my money put back intomy checking acct .

Consumer

Response:

From: [redacted]

Sent: Thursday, July 17, 2014 11:59 AM

To: [email protected]

Subject: reference # [redacted]

hello, I finaly received my package, from mednet direct . on 07/16/14 so you may close the case . thank you for all your help . [redacted]

Review: Placed order #[redacted] for puppy pads via Internet on 4/29/2014 in the amount of $42.53 - customer id [redacted]. My [redacted] was charged on 4/30/2014. I have not received the order as to today 5/18/2014. I have emailed them three times and left messages via the website. I've called the automated 800 number more times than I can count and left messages on both option 1 and 2 and no one has returned my calls. The recorded message says calls will be returned in 24 hours. The order shows in processing on the website and the message states it cannot be changed or cancelled.This is the worst customer service ever. Is this company still in business?Desired Settlement: I want the product I paid for and a credit for the inconvenience. Thank you.

Review: Partial ship of requested product, have made numerous attempts via email and phone to resolve this discrepancy however no response was provided.

I had place an order on 2/11/13 (Order # 72861), for 3 bx of Puppy pads 23x36. Within a few days I received 2 boxes via FEDEX. I have made 3 attempt via email and countless attempts by calling the customer service line. I have paid for 3 boxes and feel I am entitled receive this product. I have been a longstanding customer with MEDNET Direct Inc for over 5 years and feel as a loyal customer This matter should be resolved.Desired Settlement: 1 bx of 150 DK Fluff Doggy Pads 23x36 NS 50/bg; item 12436DP.

Business

Response:

Business Response /* (1000, 18, 2013/04/23) */

Apologized to customer via email 4/23 and will ship missing case free of charge and refunded amount of the case that was delayed.

Consumer Response /* (-5, 23, 2013/05/03) */

From: Sam Beale

Sent: Friday, May 03, 2013 11:03 AM

To: Revdex.com (Do Not Reply To This Email Address)

Subject: Re: Revdex.com Complaint Case#84116023(Ref#84-87082570-84116023-19-1100)

Importance: Low

Carolyn,

I apologize for the late response, I was waiting for the resolution from mednet. As of 5/2 I have received the replacement item and refund. I appreciate your assistance with resolving this matter.

Thanks, Sam Beale

Sent from my iPhone

Review: I ordered over $150 worth of product from mednet direct on 4/17/14. I have not received a confirmation email or shipping email. My credit card has been charged. I have called numerous times and cannot get through to anyone. I have ordered from this company in the past and have never had any issues.Desired Settlement: I would like a refund for this product ASAP. I also think they should pay for the products I've had to buy in the meantime since I've been expecting their products for two weeks. Regardless, I want a refund.

Review: On February 28th of this year, I place an order with Mednet Direct, online, for the amount of 134.97. On March 3rd, my card was charged, and the status of the order was moved to "processing". I have ordered from this company before, and usually their product arrives within about 4 business days. On March 7th, I sent an inquiry, through their website contact, asking what the status of the order was. I received no response.o On March 12th, I sent another message, through their website contact prompt. Again... no response. On Thurs March 13th, I called their 877-MEDNET-YES to talk to someone. I got an automated message, and a prompt to leave a "detailed message" with NO option to stay on the line and wait for an associate. I gave them my phone number, the description that I have given you, and the order number. Again... no response. Early this morning I left the same message again, and made it clear that they needed to call me ASAP about the order. End of business has concluded for the day, and they did not call back again. They have not shipped the item, according to the website, and they have taken my money, and are now not responding to any form of communication.Desired Settlement: I either want them to ship the product IMMEDIATELY, or refund my money immediately. I do not care which, I just do not like the feeling that they are stealing from me.

Consumer

Response:

I wanted to let [redacted] know that this complaint has been resolved with MedNet Direct. 6 days after you contacted the business, I received an email saying that the product had shipped. It arrived, intact, today. They did not apologize for, or explain the reason, the delay, but at least I got my product. Thank you so much for your assistance. They never did respond to ANY of the attempts that I made at contact. I feel that your involvement was instrumental in clearing this matter up. Thank you again.

Review: I placed order#[redacted] for $39.99 on 9/9/2014. My charge card was immediately charged. It is now 9/16 and the order status still says processing. I have emailed the company through their site twice and left two phone messages. They say they will answer within 24 hours. This hasn't happened . It is impossible to get anyone on the phone and I have had no replies to my email.

I would like to know when I will receive my shipment or be able to cancel the order and get a credit for the amount. However, I am unable to communicate with the company.Desired Settlement: Contact me and tell me the status of the order - when will it be delivered or please cancel it and credit me the full amount of $39.99

Review: To whom it may concern,

I ordered dog pee pads on August 2, 2015, the credit card transaction was 8/3/15 and $97.98 was posted in my account. I have reached out to the company by sending several emails and called several times and left messages however, I have not received a response via email or by phone.

I dont actually know what to do since I cannot get anyone to return my phone calls or get any response via email. It has been more than 2 months and I have not received what I have ordered.

I believe when a company is not sending what a consumer has paid for is a form of theft and there should be some consequences to this type of behavior.Desired Settlement: It would be great if I can get what I have ordered ASAP and have someone from the company apologize for such bad service. They charged my credit card 1 day after I ordered so they have had my money since then. They should pay me interest.

Review: After purchasing from Mednet Direct for over 5 years (8-10 orders a month)this company has ABSOLUTELY NO COMMUNICATION from the order department, the customer service, to the President if the company [redacted]i.I made a purchase the beginning of April it was delivered and it was incorrect. The wrong product (underpads/puppy pads) the packing list was correct and that is what was charged for.Ordered [redacted] size 23x36"Received [redacted] size 14x24"The phones at the company are not manned you just get a message, any day at anytime with no return call as explained in their messages. I've called 6-8 times and emailed within their website 6-8 times. I have even the president of the company and haven't received a reply. They are either out of business or they have decided they can do business without any customer service.I just believe customers of theirs and potential customers should be alerted of these potential issues. I will go anywhere I can to complain about this companies indifference to their customers.[redacted]Desired Settlement: For Revdex.com information and would hope the company would be contacted about this complaint could be alerted of this complaint.

Review: I was out of town on long island NY because my mother had taken ill and ultimately passed away. I had my dog with me and ordered items from mednet on 10/10/14 and as of the time I left on 10/17/14 had not received items. I looked up status of order several times only to see as of even today the order appears to still be processing. I have ordered from this business many times when I lived in California and received order sooner then this. so very surprised not to have received in NY quickly.

I have since returned to KY but have sent emails and called 3 times leaving messages for a return call and status of my order to no response to any attempts to reach someone. They had no problem putting thru charge for order.Desired Settlement: If my order can not be delivered to KY since I have now returned here....and since it still has not even gotten to NY....I would like a refund to my credit card and some communication that this is happening. If order can be rerouted to Ky and someone calls me to discuss and arrange then that would work also.

Review: Failure to deliver product. Ordered puppy pad products on-line and Mednet charged my credit card immediately but has failed to deliver the product. Its account status for my account says "Processing". This used to be a terrific and responsive company but not anymore. Very disappointing.Desired Settlement: Would like the product shipped to me. My order number is [redacted] and the order date was 7/1/14.

Review: Placed an order on January 29, 2013 order number [redacted] for 200 23x24 doggy training puppy pads at $39.99 with free shipping. As of today(February 11, 2014) after several emails and phone calls, I have not received shipping status or tracking number as requested. The funds were taken from my account. This isan extremely frustrating and unprofessional company. I would like my product or the money refunded. Please can you help me.Desired Settlement: Receive my product promptly with tracking number and accurate receiving date or my money refunded.

Review: I ordered Item# [redacted] 100 Ultra Doggy Training pads for $54.99 on 2/9/2014.My order number was [redacted] and customer ID# [redacted]. MedNet Direct took the $54.99 from my checking account on 2/11/2014. I called them repeatedly for a shipment status or tracking number. I emailed them requesting the same information. I was not given a tracking number and they did not give me a shipment status. I was told we will get back to you in 24hrs. I never heard back from them, I did not receive my purchased product, and now they have my money. I would like either my product shipped to me immediately or my money refunded.Desired Settlement: A full monetary refund or the product shipped to me immediately.

Consumer

Response:

I received an email from MedNet Direct on Feb 26 stating the package is being shipped. They did not call me as I requested and did not give an explanation as to the delay. I received my package from MedNet Direct via [redacted] today, Feb 28th. Thank you very much for helping me. [redacted]