Megabus.com

Refund was processed $

We are eager to address your concern but we can't find your account.Please resend your information along with your reservation number so we can investigate and respond to you.If you do not have your reservation number, please respond with your trip details (origin, destination, date and time of
travel) and the email address used to make this purchase

You were refunded in the amount of $Our booking fees are non-refundablePlease allow 3-business days before the funds are availableIn reference to the Uber ride please provide us with a receipt before we can consider you for compensation

The service and products I've received have been outstandingBetter than expectedI believe I have a track recored with sd bullion now and I say keep up the great work doc .deliveries are always on time

Unfortunately, There will be no compensation for this matter

Complaint: ***
I am rejecting this response because:
Megabus' statement, "We are only able to offer a one-way complimentary ticket for future travel," is incorrect. As an autonomous business, you are entirely capable to provide whatever compensation to passengers you choose, particularly when you break your contract and "materially fail to provide the advertised service." I understand if, as a customer service representative, you only have limited authority to offer the refund you rightly ought to give, but in that situation you should forward the case along to a manager who does have additional authority. At some point the company should either provide a refund or state, "We choose not to give you a refund despite patently failing in our responsibility." That is the termination point I would accept
Regards,
*** ***

*** was compensated on 4/2/

I reviewed your account and the stop that you were suppose to wait for the arriving bus was correctly stated on the reservationWhen purchasing a reservation via mobile device you have to pick the departing and arriving cities and before checkout once in the basket your itinerary is there for reviewUnfortunately, there will be no further compensation for this matter

Reservations can be Traded In up to hours before your scheduled departureIf you fail to trade in your ticket up to hours before your scheduled departure you forfeit your ticketYour ticket will no longer be valid and you would have to purchase another ticket

I apologize about the inconveniences this has caused youPlease provide us with your reservation number so we can further investigate this concern

Totally pleased with experience, from website, price, and deliveryHave company bookmarked in favorites for that reason, and would confidently recommend

The client's refund was processed on 09/29/Please allow 3-business days for this to process

Unfortunately at this time we are unable to compensate you for this matterPassenger's are responsible for ensuring they have their reservation number*** *** is a sister company affiliated with megabus.comPassengers are traveling a megabus and purchasing via megabus websiteUnfortunately we are unable to honor your request for compensation

I booked a ticket at 11pm.This morning I decided that I did not want the ticket anymoreI contacted the customer service to see if I could get a refund on my ticket or get a credit for a later timeThe representative was probably reading off a pamphlet because was not helpfulHe continued to repeat himself even when I try to re word my concernAfter several attempts and hearing the same answer I ask to speak to a supervisorAfter being on hold for mins, he stated the same answer that he gave four times previouslyi asked where the supervisor was and he stated the supervisor will not be speaking to me and that there nothing they could doAnd to email the ***Icing on the cake was, he then asked me if there is anything he can help me with?
This is poor poor customer service

*** ***
I am rejecting this response because:
I was given erroneous information by their customer service representative that the bus would be arriving within minutesAs a result this led to a delay in an alternate travel plan which in turn led to a missed flight and an expensive overnight stay in ***The company should provide adequate customer support services particularly in this age of modern technologyIt would not seem too difficult to have an automated text or email service that updated a bus's estimated arrival timeI was only one of many customers inconvenienced that dayIf I were guessing I bet this is an all too common problem with this carrierI cannot recommend this company
Regards,
*** ***

We explained to the client that on his account it states on 2/2/he was offered a one way complimentary ticket for future travelAlso, I personally refunded his ticket on 2/17/and the amount was credited back to his account on 2/20/

Complaint: ***
I am rejecting this response because:
At this point it's not about the moneyIf it was it would surely have to be more than $40+ to get me to complain this longIt's about the principal and about the fact that this company allows this kind of business practice to continue rather than resolve it quicklyFor example: I emialed this company's customer service department and they responded with an auto response saying it takes about days to get a response to my emailThis was last Sunday while I was on the busStrangely enough they responded to Revdex.com within hours to say that "I was late for the bus"Even responded through this website a second timeYet still no response to customer serviceIf that's their idea of customer service then I shouldn't be surprised that rude and careless people like Ceasar work at their stationsIt's been a week since my complaint and all they've done is try to drag it out until I give up.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: this makes no allowance for those not able to immediately reschedule their journey, as I am notAlso, typically additional fees apply; and Megabus absorbs fare differences when they are in the customer's favorIt's a racke.Last time this happened, Megabus absorbed the difference between a $fare and a $rescheduled fare, and still added a $rebooking feeI could have booked a flight for less money and 1/the timeAlso, *** issues creditMegabus falls below reasonable travel industry standards
Regards,*** ***

Complaint: ***
I am rejecting this response because:
The only options I am seeking is a full refundThere has to be a policy that entitles customers refunds upon dissatisfactionI have NO intention or plan to use Mega Bus services, therefore I am not satisfied with a coupon to use a discount to get back on the Mega BusThe company's "solution" is not one I can benefit from
Regards,
*** ***

I do apologize about the delay you encountered on your recent journey with this usPlease be advised that on 10-5-you were sent a redemption code as compensation for the delay you experiencedUnfortunately per our internal compensation policy we are unable to honor your request of a refundI
can assure you all measures will be taken to prevent a reoccurence