Megabus.com

We do apologize for the incident that happened with our bus.I cannot help you without the ability to research the situation with a reservation number.Please provide and I will research. ***

I've placed several orders with SD Bullion since the summer of and their order fulfillment has been good They maintain a full-featured e-commerce website and a large inventory of competitively-priced products Although one delivery issue came up on an order, it was addressed quickly by their customer service department SD Bullion is a leader in the industry and a very reliable source of precious metal goods and information I would highly recommend this company

We have been unable to contact the passenger at the number providedOur notes state that our insurance carrier processed and mailed a check for $that has not been cashed
Please provide a working number so we can contact the insurance rep assigned to this case

By filing a dispute with the credit card company, megabus can no longer assist the passengerThe credit card company have put the funds on hold until they investigate

Complaint: ***
I am rejecting this response because: I am still waiting to be refunded for the Uber ride I was forced to take from the scene of the breakdown back to my house so I could then drive to *** *** *** I have attached my receipt in this response, as well as in two previous emails that Megabus never responded to
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
My mother in-law property was damagedThe driver of the bus
throw her bag's onto infested watersA apology is not sufficient, due to her luggage being destroyedI would like a refund applied to the account, so my mother would be able to replace damage items
Regards,
*** ***

I apologize about the inconveniences this has caused youPlease be advised that a second bus was sent to rescue the passengersUnfortunately, our bus was having mechanical issues and the driver was to pull over immediately for safety reasonsOur driver and dispatcher followed all safety precautions that they couldI understand that the bus was pulled over in an unsafe locationUnfortunately it was crucial for the driver to pull over immediatelyProper Protocol is to contact highway safety patrol while our mechanics and dispatchers work on a repair

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***

Complaint: ***
I am rejecting this response because:
The passengers were expressly told by the driver on multiple occasions that we would be compensated in full for the failed trip, and instructions were given for requesting this compensation;I waited over an hour for alternate transportation to arrive (and never saw or heard any indication that another bus was coming);We were never told when alternate transportation might arrive, and we were told specifically that any bus that did come to get us could only take some of the passengers because it would already have people in it We were told that getting on future transportation would be 'first come, first served.' The passengers I spoke with at the time understood this to mean that it would be a competition to see who could board such a bus.I entered into a contract with MegaBus, which it plainly breached I am not asking at this time for any other costs - just the money that I paid it, which it took from me and then failed to live up to its end of the contract
Regards,
*** ***

After reviewing the client's account we see the client was already assisted and was given a complimentary trip for future travel

Complaint: ***
I am rejecting this response because:While I appreciate the gesture and the prompt response time, I absolutely refuse to use MegaBus' services againI have a number medical conditions that are well controlled by preventative medications and I haven't been at risk of asphyxiation since I was a child; but the idea that another driver could ignore my immediate health concerns in favor of rigid protocol is not a risk I am willing to takeI carry my medications on me as much as possible but I cannot carry every medication every time and that just does not seem to fit with MegaBus' passenger/driver expectationsI prefer a full refund so I can take my business elsewhere and leave this incident in the past
Regards,
*** ***

Please provide us with the phone number you used to call our call center in order for us to better assist you

My sincere apologies for this issueI will ensure that management reviews this matter and takes corrective action to prevent this from happening againPlease accept round trip complimentary ticket for future useTo redeem this ticket call *** when you are prepared to use this
ticketMake sure to mention that your ticket is refernced on account *** This ticket is valid for one year

My recent 1st time experience at S.DBullion was overall a very positive and satisfying experienceThe Doc and company go the extra mile in the customer service department, and why I think so
First, I'm no whiz on a computer and had trouble ordering from being way too slow, and being a new customer, this turned into a blessing, as I called and was introduced to service unmatched by anyoneOn top of that are lowest price, special offers,other product lines with competitive pricing, just a slew of positives, and the cherry on top was my order was better than expectedThey appreciate all their customers, from the paycheck saver or coin collector to the big boys, all are treated like family and any future orders I may have, S.Dwill be a top notch competitor for my business, and my friends, whom I referredThank you S.Dbullion!

As a frugal first time buyer I found their pricing excellent, The gal taking my order listened patiently, from order to email confirmations to delivery all was done easily Having done my research throughly, I found their sister website Silver Doctors info featured independent articles & analyses that benefited my understanding immenselyI recommend them to my familyI'm sure other dealers are nice too but I felt more comfortable ordering from SD Bullion & recently made a second order Thanks

I'm sorry to hear you were not pleased with our form of compensationPlease understand that per our terms and conditions, once purchased our reservations are non refundableAs an apology all passengers were given a redemption codeAt this time, we are unable to honor your request of a refundWe understand that you were not informed about the replacement bus in which we must apologize forWe strive to provide an on time service but at times unexpected events occur in which causes us to fail our passengersWe hope you will give us the opportunity to serve you again

Please be advised that when you purchased your reservation under the carrier section when you are selecting a time of departure there is an image which signifies which bus carrier will be providing your transportationThe carrier was *** for the dayUnfortunately no compensation can be given if
you missed your bus

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***

Please provide us with your reservation so we can further investigate this concern

The refund for $was processed on 9/and the amount was placed back to account on 9/and the remaining amount of $was processed today 9/Please allow to business days for the amount to show in your account