Megabus.com

I apologize about the inconveniences this has caused youPlease be advised our website stated either bus can be picking up passengersUnfortunately at this time we are unable to honor your request for compensation

Complaint: [redacted] I am rejecting this response because: I arrived to the bus stop 20-minutes prior to the indicated 6:time and I sat in my vehicle at the curb watching the bus stopThere were other individuals sitting there as wellTwo got picked up atound 7pm and the other waiting as long as we didThere is no way the bus left at that time as I was sitting there physically ahead of time Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It's untrue- I was at the bus terminal at that very time and was in fact on the phone with megabusThis is yet another departure time that has been quotedIt's not possible that the bus departed while I was sitting at the bus stop inquiring about the bus location Regards, [redacted] ***

Per megabus terms and conditions agreed to by the pax at the time of purchase:Reservations with megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site.Call from customer on 08/18/attached in this document.Notes from our Agent on 08/18/2015:08-18-201509:32Notespassenger insisting on speaking with a supervisor due to the fact she booked her ticket incorrectly and was advise by the OCR If more than hours to departure: PAX must trade in their ticket“I apologize, our reservations are non refundableWhat I can do is trade in your ticket for the correct date/time for a< If 24+ hrs from departure $6> change feeWould you like me to trade in your ticket for you?

Megabus.com strives to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowWe apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have forwarded your complaint to our Operations Manager who is responsible for investigating these types of issuesI can assure you that the appropriate measures will be taken to avoid a reoccurrenceYour patronage is important to us, and we hope you will continue to give us the opportunity to serve you againPlease allow at least 7-business days for an agent from the escalation department to contact you

Best price, lowest shipping cost, great selection of collectible roundsI can order silver AND ammo in the morning and have it the NEXT day

No hassles, just good service! A company that does what it should do without bells and whistles is rare these daysWith SD you get what you paid for....period The price is the best, the service is first rate

I will escalate this complaint and get statements from the workersI will also see if there is a video available to assist the passenger

Complaint: [redacted] I am rejecting this response because:Unless they went to an address different than the one specified on the email, I can promise that those two buses were in fact, not at the bus stopI literally have a picture taken of my girlfriend at exactly 10:01am of us at the correct location as referred to in the email, with no bus there! I am more than willing to show this evidence if askedMy girlfriend and I were at the correct location from 8:15am-11am, where the bus usually comes every time, and neither of the two buses ever cameAnd when I called Megabus at 915am for status of the 830am bus, they told me that with the information I gave them (my name and reservation #) they had no bus on record leaving for [redacted] from [redacted] Regards, [redacted]

Quick and easy transactionNavigation through their website is easyI especially appreciate the packaging

We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you As an apology we would like to offer you a 25% redemption code that can be used towards future bookingYou will be receiving a follow up email which will include information regarding your redemption codeRedemption codes can be applied to your order using the option on the megabus.com website located in the basket sectionPlease be advised that you can use multiple codes to pay for your orderOnce applied any remaining balance on your order must be paid with another methodRedemption codes are valid for one year from the date of issue.Please note: Each redemption code is only valid for a single transaction and any unused value will be forfeitedThe amount you receive in redemption codes can be used towards our booking feeUnfortunately per our internal compensation policy no refunds are being given for this concern

Please be advised as mentioned on our website megabus.com routes leave from and arrive at strategic locations within the towns and cities we servePlease note that many stops are curbside, outdoor locationsDetails of our departure and arrival points, including maps can be found in the Bus Stops and Search and Buy tool sections of the siteAlso the bus stops are clearly given on our website and on the confirmation email sent to all passengers with specific directionsPlease see the bus stop information below There are two megabus.com stops available in the Dallas/Fort Worth areaThe megabus.com stop for arrivals and departures in downtown Dallas is located at the DART East Transfer Center, North Olive Streetmegabus.com services will arrive and depart from docks H and INo cars are allowed on the propertyThe megabus.com stop for arrivals and departures in Grand Prairie is located at Davis StAn indoor waiting area and restrooms are availableBE CAREFUL! Check your reservation for the exact location and time of departure

Complaint: [redacted] I am rejecting this response because: I have not received a refund Regards, [redacted] ***

I bought two tickets from Indianapolis to Chicago that should have departed at 9: It was for a and year coming from visiting their auntie They were at the location at 9:but no bus came There was also other people waiting for a 9:bus to Atlanta that never came When we called customer service I was told the bus came at 9:and left at 9:which is impossible since the teenager and the other customer been outside waiting I was livid because I have two teenager stuck trying to get homeThe customer service manager and a representative told me there's nothing they could do There are no refunds and I would have to buy another tickets although I had several people telling them that their bus did not come They refused to give me credit for a later departure and said all you can do is go on the website and complainHorrible company and customer service

I called the (877) 462-customer service number this morning at 8:AMI called because I needed help with the website and needed help changing a reservationI have reservations that I wanted to trade for another dayThe woman told me over the phone to go to the "Home" page and put in my reservation numbersI was only able to put one in and the other, I had no clue where to put that inAs I am sitting online trying to perform this change, the prices went up and the seats were reserved while I was trying to perform the task the woman gave meI am frustrated because the prices are way higher than when I bought my ticket! AND THEN the website was not letting me make the changes for "3" people that are on the original reservationVery frustrating! I called back and was told that I can put reservations into one so that I use my funds towards the new reservationAfter trying for a while, I gave up because the prices went upAlso, when I tried to make a new reservation, the seats miraculously reappeared and were availableVERY FRUSTRATING!

I need a reservation number and a brief description of the situation & why you would like a refund

In order for the pax to be assisted, please send the screenshot of the incorrect address to [redacted] This will help us determine compensation and also we can send the screen shot to the proper department to be fixed

Passenger was refunded for the inconvenience on 8/31/

SD Bullion = stars

SD Bullion has never disappointed! Their service is great and delivery is fast The prices are very competitive and I have loved every coin I have purchased from them They always have new and interesting coins and bars, including commemorative items I highly recommend SD Bullion to anyone interested in collecting coins for pleasure or as an investment