Megabus.com

The escalation department will contact you with a resolution once the investigation is complete since we have no information on this issue

Please be advised that after investigation we concluded this was not a megabus.com double booking errorThe reservations that were booked are for two different timesOne at 1:30pm from New York to Washington and one at 2:00pm from New York to WashingtonBoth reservations are within the same transaction/orderThis means that both reservations were in the basket at time of checkoutIf this was a megabus.com booking error a error system message would have come up saying the transaction did not go through and you proceeded to book another reservation causing a different transactionThis was not the caseBoth reservations are in the same order meaning you inputted your payment information onceUnfortunately we are unable to compensate you if you mistakenly double book your reservations

Complaint: [redacted] I am rejecting this response because: It unacceptable, lazy and a joke Regards, [redacted]

I apologize for the inconvenienceMegabus.com for safety reasons does not keep any credit card information on fileAgain I do apologize but there will be no further compensation for this matter

I have to say SD is a pleasure to deal withI have made multible orders and I would rate them all of They are fast, friendly, very professional I have and do recommend them The [redacted] ***

I planned a trip with megabus/worldpay and was expected to be at a certain place at a certain time.I arrived at the expectaed location 1/hours lateI'm in the process of considering relocation and missed a very important meeting and could have possibly missed an opportunity due to Megabus and its driver.I have been lied to about recieveing a refundI was told that once a bus is hour behind that a refund would automatically be funded and that it would take 3-business days to post to my account,then I was told if a bus is hours behind then a refund would automatically be funded.I was told this by several employees and now I have been back and fourth with a specialist by email telling me that I am not granted a refund under their policy.This specialist that I am speaking with by email has not even attempted to offer anything but an apology (AN APOLOGY IS UNACCEPTABLE) in this case.I am very upset and Megabus and WORLDPAY does not sit well with me.They are quick to take your money but not return it, I have rode with megabus many times before and they have been late before by maybe minutes or so and I haven't complained about it but 1/hours late is unacceptable.This company should RETRAIN ALL its employees to be truthful with the people who proviides them with business.If it weren't for people booking trips they wouldnt be employed the least they can do is BE HONEST.If you have any another means of transporatation please do that

Complaint: [redacted] I am rejecting this response because:You're company is a piece of ***By far the worst costumer service I have ever receivedYou obviously do not care about your customers at allI will never be using your company again, and I will make it my priority to make sure no one I know will ever use your company againI hope you figure out how to run a company by not scamming your loyal customers, otherwise just go out of business [redacted] , [redacted]

Thier service is second to none as far as an online retailer! They have ast shipping and an easy to use website I love that there alos a midwest comany as well

Please provide us with documentation stating you have a valid reservationPlease upload the emails that was sent to you after you purchase a ticketThe emails should consist of a worldpay email which is the payment portion of the transactionThe other email should be the email that contains your reservation number and travel details

Complaint: [redacted] I am rejecting this response because: the business has talked to me and still has not followed thru with the settlement Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *

They had what I was looking for and a price that beat out five other sites I shop at Stars from me

I apologize for providing the information for the incorrect stop.Please see the information given for the stop in Louisville, KY below and as mentioned in the previous response we are unable to process a refund due to the information being provided on the website and also the bus stop information is given at the time of purchase and on the confirmation email The Megabus stop for all arrivals and departures in Louisville will be located on the southwest corner of the intersection of W Liberty St and S 5th StThe stop will be on W Liberty St

I apologize about this concernAfter rinvestigating, I was able to confirm our bus did in fact experience a delayAs an apology we have granted your request of a refundPlease allow 5-days for it to reach your account

I've been buying from Doc and SD Bullion since this first was started nearly half a decade ago In that time every purchase has gone flawlessly, with quick and usually free shipping and at the lowest prices I've ever found on the web----and I check prices regularly and before I make the purchase Whether the purchase is small or large, the purchase process is smooth and enjoyable

I have never been on a mega bus from Dc to Knoxville and only stopped timeAlso you can't ask the driver a question about your arrival and it is either hot or too cold on every bus I have been on

My first tie dealing with SD Bullion! It was simple and a pleasure to talk with one of their customer service repswho stepped me through the ordering process My package arrive quickly and securelyThanks so much

Please provide us with the reservation number for the journey in question to be further assisted

SDB is a company that you can trustWith all of the scams on the internetter this company deliversThey are fast and follow thru paperworkI will continue to use them for my business

Unfotunately, we are only able to refund the affected tripThe passenger can request a refund for the return trip and send documentation showing that the return ticket was not used to [email protected] for consideration