Merchant Industry

This account was closed on due to the merchant’s bank reject indicating stopped payments We require all of our merchants to submit a cancellation letter requesting the closure of an account as we do not take verbal request over the phone to ensure validityIn regard to the charges, the terms of the agreement state that it is valid for three years and auto renews yearly unless we are notifiedAs we never received a cancellation letter and there was a continuation of processing, the account was auto renewed after the initial period of three yearsAn early termination fee is applicable even after the three year periodMerchant is now in collections for the early termination fee of $in addition to fees associated with *** rejects and collections

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, we still use the same bank account as when we were processing with youIf you no longer have that information, please issue a check and mail it to us at [redacted] ***, [redacted] [redacted] Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We do see that equipment was returned The charge for equipment crossed paths in our system with the return You account will be credited right away We are sorry for the inconvenience

Revdex.com: Yesterday I received a call from [redacted] at Merchant Industry She seems like a nice person and was apologetic for not calling earlier It sounds like they are short-staffed and not very well organized, the original person I spoke to could have directed me differently and I might have gotten better service She also said if I send something in writing they will cancel my accountIt sounds like a management issue - perhaps they are trying to maximize profits by not spending money on employees, but if so it's hurting them! So at this point I am hopeful that this will be resolved without further issue.many thanks, [redacted] ***

I'm sorry for the trouble you have been through I have spoken to ***, your sales represntative, and he has made it clear to me that all charges have been refunded to you You should see all of the money back into your account by the end of the weekThank you

Unfortunately when I enter this number into the [redacted] system, it states NOT FOUND Do you have any copy of the tracking update?

I have already outlined all of the issues. I am not sure what more information is required or necessary. In shorter version: 1.) Was promised we would received "next day funding" - vsWe never did - and eventually was told it would ALWAYS be 2nd day funding.2.) Was promised that we
would save money when compared to our old credit card processor - i.eprocessing fees would be less than what we were currently paying vsFees were NOT less - virtually identical - i.eNO savings.3.) Was promised would be able to process *** ** & *** cards - vsWas never able to process *** despite their attempts to "remedy" the situation4.) Was promised they would not "hold" an unhappy customer - if not happy with their service, we would be able to "terminate" without fees (Signed contract only after MUCH discussion about this!) - vs. their attempt to charge our account for a $Early Termination Fee5.) NEVER told there would be a $"restocking fee" for their equipment that we returned until we notified them that we were NOT happy and wanted to terminate our relationship(Received letter in mail after notification of ending relationship)6.) NEVER provided with "Terms and Conditions" that contract alluded to but was not attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
the *** tracking # is correct *** *** *** *** *** **. a photo attachment is included
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with *** personally. *** was to put it in the notes that *** spoke with her stating in the beginning that all communication is to go to ***. *** is the listed owner but *** handles everything. *** is ***'s finace' not just an employee. Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience you have experienced for your merchant account Unfortunately because your cancellation request was received on December **, 2014, your December billing cycle still processes as usual Those fees that were applied to your account are legitimate fees for
your merchant account Please review your November billing statement for important information pertaining to your December bill

I have noticed that this complaint has come from an individual other than the owner listed on the application for the merchant account It would be helpful if we could communicate with the owner of the account about any matters related to refunds and cancellations I have notified my
customer service *** about the complaint and she will be expecting your call to discuss all your concerns if you choose to call.As a general rule of thumb, any request for cancellations must come in writing, and can be faxed to ###-###-#### Please call in and and ask for *** Her direct number is ###-###-####.Thank you

Unfortunately, the tracking number you provided is not valid please resend the tracking number

I'm sorry to hear about your experience with Merchant Industry being unpleasant.  I will be reviewing this complaint and providing a formal response soon.  Thank you for your patience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We asked if they wanted their machine back in July 2016 since we weren't using them or it anymore.  They said: "[redacted]"   They have been charging us a fee every month since.  We just got a letter from a Collections agency charging us $100 on top of the $67.89 monthly non-use fee for keeping them out of our bank account (cancelled check fee, they call it).They need to stop charging us and cancel the collections notice.Bad, bad business and please feel free to make public.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you Sir.  Please let me know if there is anything further I can assist you with.  Have a good day.

Refund will be submitted this week.  The refund takes 72 hours to hit your account from the time it is submitted.  Thanks.

I'm not sure which email you are referring to, but you can just disregard it.  I assure you that all has been taken care of to close your account.  There should be no reason to have to go back and forth anymore regarding any issues.  Please disregard the email.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] [redacted]
After many, many calls and many, many lies, Merchant Industry, LLC finally returned my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved. Waiting on payment as of 12/*/2014
Sincerely,
[redacted]

Revdex.com:
Yesterday I received a call from [redacted] at Merchant Industry.  She seems like a nice person and was apologetic for not calling earlier.  It sounds like they are short-staffed and not very well organized, the original person I spoke to could have directed me...

differently and I might have gotten better service.  She also said if I send something in writing they will cancel my account. It sounds like a management issue - perhaps they are trying to maximize profits by not spending money on employees, but if so it's hurting them!  So at this point I am hopeful that this will be resolved without further issue.many thanks,
[redacted]