Merchant Industry

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Proir to the $204  dollar refund,you were suppose to refund $54.99, of the $64.00 that was charged on 10/*/2014 I spoke with [redacted] three times and someone else in youroffice who said it would get taken care of never has.  If you guys would of been honorable I had three referrals based on what [redacted] had told me.$29.99 and $25.00 that I was told I woud not be charged.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be processing the refund today, and you should have the money in your account by the middle of next week.  Thank you.

[redacted],I have investigated your claim thoroughly and have found your claims to be false.  Our company never received any form of a cancellation notice from you ever.  Our monthly fees that you were being charged are valid.  It is your responsibility to follow up if ever a...

cancellation request was made.  It is reasonable to say that you continued receiving monthly statements and debits from us after your claim of cancelling in writing, so therefore you could have followed up to find out why it was never done. Therefore we will not be able to offer you any refunds.Our sales representative you had spoken to, [redacted] had offered you a $250 credit in good faith if you decided to continue processing credit cards through our company.  I was informed that you had declined that offer.Also as far as equipment is concerned, once we receive equipment back, we will issue your a refund back for $695.Thank you,Merchant Industry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 First of all , the only thing this company is great in is not being truthful and running a dishonest business. there was no offer what's so ever for me to remain a customer for the final two months to get my refund  which is 3905.00 of a 3 year contract which I never agreed to. They clearly advertise with they're salespeople and  on their website that there are no commitments.no termination fee lowest rates free equipment all this false advertising. I would like to see that  original contract with my original 5 signatures with the original ink, if you do have it then it is fraudulent. Because I made sure I did not consent any termination fee nor any commitment with your sales rep Diana.I am not satisfied with this response they have had my business for 34 months and they have the audacity to charge me [redacted] for a termination fee after all that money they made off my business. In addition they  were clearly overcharging me from what we agreed on and that's why I changed the company due to your increase which give me the right anyway if I had a contract because your company violated it by over charging me with fraudulent charges.  I want a full refund 3905.00!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have resolved the issue with the merchant, and have issued a refund.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. With regards that my account will never again be charged.
Sincerely,
[redacted]

Merchant had two accounts with us. One was closed in 2014 and the second one (which is what this is in reference to) is being closed due to [redacted] Rejects. There is no record of them calling in to cancel or letter of cancellation on file. They’ve been inactive since 7/**.

Hi I'm sorry you are experiencing some difficulty with your merchant account.  But after reviewing your account, and also speaking to your sales representative who has been in touch with you, we are unable to issue you the credit.  No credit is due to your account for any reasons noted on...

your account.  But, as a one time courtesy we would like to offer you a credit of $50.  Please accept this on behalf of Merchant Industry for being a loyal customer.Regards,Merchant Industry

We are refunding your account 344.16 for fees charged to your account fro December, January and February.  We do see however that there is outstanding equipment in your possession which needs to be paid for.  I currently show a swiper and terminal in your possession which costs $100 and $495 respectively.  Please either pay us the money owed or return the equipment with your own mailing service, otherwise you may be placed in collections for unreturned equipment. The equipment must be in good working condition, with no physical damage to it.  You are currently in collections for fees unpaid to First Data which will be removed within 2 weeks.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached a copy of bank statement and merchant statement which shows a debit entry of $300. Also I have email and text message conversation to prove that company's representative Jimmy confessed of charging $300 and promising returning it but haven't credited yet. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm sorry for the unpleasant experience you have had with our company.  From the notes I have reviewed on your account, I see that a refund of 204.92 has been issued to your account.  Please let me know if there is anything else we can do for you.  Thank you.

The amount in question should not have been charged.  In researching the account at corporate level, we determined the ETF as well as the equipment charge should not be billed as long as the merchant returned the equipment to the account manager. Once the equipment has been checked in to the system a credit will be issued to the customer with our apologies for any inconvenience this may have caused him. I hope this successfully resolves this matter. Thank you.

This account was closed on 2/**/2015  due to the merchant’s bank reject indicating stopped payments.  We require all of our merchants to submit a cancellation letter requesting the closure of an account as we do not take verbal request over the phone to ensure validity. In regard to the...

charges, the terms of the agreement state that it is valid for three years and auto renews yearly unless we are notified. As we never received a cancellation letter and there was a continuation of processing, the account was auto renewed after the initial period of three years. An early termination fee is applicable even after the three year period. Merchant is now in collections for the early termination fee of $350 in addition to fees associated with [redacted] rejects and collections.

I'm sorry for the trouble you have been through.  I have spoken to [redacted], your sales represntative, and he has made it clear to me that all charges have been refunded to you.  You should see all of the money back into your account by the end of the week. Thank you.

Hello, I'm sorry to hear you had an issue with a charge to your bank account for 455.55.  But, I have looked into this case for you and read the terms explicitly stated in the contract to which you have signed and unfortunately we are unable to refund you this money.  The charge was due to...

equipment that was not returned.  Though the flyer states free equipment, the equipment does not belong to the merchant.  The equipment is given with no cost at the time of signing up to be used while processing credit cards with our company.  Once the account becomes closed it is your responsibility to return the equipment.it is stated in the terms of the contract as such on page 4, "Client authorizes FDMS and Bank and their affiliates to debit Client’s designated bank account via Automated Clearing House (ACH) for costs associated with equipment hard ware, software and shipping."Unfortunately, since the equipment was not returned, we cannot refund you the $455.55.Please let me know if there are any further questions.

We are sorry to hear that you have still not received the check that was sent to you.  We have issued another check to the address you have advised for us to send it to.  Please allow 7-14 business days to receive it.

[redacted]I'm sorry to hear you had a negative experience with Merchant Industry.  Generally all of our contracts are for three years and are set in writing in our Terms and Conditions, which you should have received by mail.  But, since you were verbally promised a no contract term with us, we will definitely honor that.  Most companies are extremely strict with their contracts with little or no flexibility.All merchants are sent a letter at the time of cancellation informing them they need to return their equipment back with a restocking fee, but in your case there was no fee assessed to you for the return.  There is no refund due to you for this.Regarding the early termination fee (ETF) which you claim you would like back, our records show the charge for $395 which was attempted to be debited from your account never actually went through.  Our records show you stopped that debit with your bank.  Therefore you are not owed any money back.  We are sorry to hear you left us, but we would love to gain you back as a customer if ever in the future you would like to come back to our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, we still use the same bank account as when we were processing with you. If you no longer have that information, please issue a check and mail it to us at [redacted], [redacted]  [redacted]Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], After reviewing your complaint and digging in further as to what may have happened...

with your merchant account, I found that after a lot of back and forth with Briana, it resulted in her notifying you that if you did decide to cancel there would be a large termination fee assessed to your account.  She did advise you of the terms contrary to what was promised to your by your agent at the time.  The termination fee by contract was actually supposed to be much larger, but was capped as a courtesy to you.  But, after further research we do see that you did sign a second merchant agreement with us because the first one was thought to be done and executed not in the best representation.  The agreement does show that there is an early termination fee for early cancellation.  Our agreements are fully enforced unless the actual agreement states otherwise.  Please provide any response or further proof as to your case if you think it may help.  Conclusively, we will not be able to do any kind of refund at this time.

[redacted], I am sorry you have not received your refund as of yet.  We are working to remedy this situation immediately.  Thank you for your patience.