MerchSource LLC

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am home almost all the time, but I don't recall a time that I did not answer I do not have voice mail, unfortunately I am happy to give them my cell phone number to reach me It is [redacted] If they would just send us a new gun, I would greatly appreciate it That was all I was asking for when I originally calledThank you so my for helping me to resolve this problem! [redacted]

We would like to thank the consumer for reaching out to usWe have contacted the consumer and have addressed their concerns

Tried to contact customer to send out new product and she did not answer or have voicemail Will request a new product to be sent out or refund for MSRP without a receipt once we contact customer Thank You [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received any emails (checked spam) and have not had any missed callsI look forward to hearing from you very soon [redacted] or [redacted] Regards, [redacted]

We are trying to contact the company regarding a drone that we received as a gift for ChristmasIt is a sharper image drone manufactured by this company merch source We've called the customer service number several times and get put on hold then disconnected They say to call back later on the recording right before getting disconnectedWe have also emailed with no response We need to speak with someone about a defective drone This is terrible customer service

This customer has been offered the resolution to send in product and we will refund or exchange for different products since we no longer distribute the product she has She is also way past warranty period but we are willing to exchange or refund Thank You [redacted] Customer Service Manager

Revdex.com: I have received a positive response from the business in reference to complaint ID [redacted] , and this resolution is more than satisfactory to me I have received a replacement game instead of just one piece that was broken, and I found their response was very swift from the last response that I gave you I am more than satisfied, and my son loves the game now that it actually works I would like to thank the business very much for helping me make my son happy! I do consider this complaint resolved Regards, [redacted]

battle boxing robot design is obviously flawed countless complaints online what a let down!

sent replacement 4/10/13Thanks, sans-serif;" /> ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any emails (checked spam) and have not had any missed callsI look forward to hearing from you very soon [redacted] or [redacted] Regards, [redacted]

The business contacted me and has agreed to send a new drone.Thanks you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have communicated with [redacted] and already mailed the product back to themI will select three items from their email and wait for them as well as a check for the shipping and handling charges on sending the item back Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have called and emailed customer and have had no response Need information to be able to assist the customer She is way past warranty time but we will refund once customer contacts us during business hours Not sure what phone number she has called but she has never called our system Thank You [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When did they try calling and or emailing, I have not received any calls regarding thisPlease provide dates and times, and I will provide phone and email records with no calls from this companyAs you see I am fast at respondingThis person [redacted] is blatantly lieingI have seen this in there past "resolutions" "no response from complaintant" seems to be their go to response when it is completely obvious their company is in the wrong and nees to work on their company policiesIf you are missing a piece from one of their kits or if toy is faulty just sends out a replacement I would be more than willing to ship them their faulty toy back if they provide a prepaud shipping label I am unwilling to spend approximately the same amount on shipping as tne price of toyThat is ridiculous Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Concerning coin bank the numbers telling the amtwill not zero out after removing money "even though" the batteries have been removed for hours

The replacement key finder was requested and he was told 4-6 weeks He should receive in the next week or so It has been requested for our shipping dept to send out Thank You [redacted] Customer Service Manager

We would like to thank the consumer for reaching out to us. We have contacted the consumer and addressed their concerns. Tell us why here...

have tried contacting customer for resolve Has not returned calls will wait for a response
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