MerchSource LLC

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[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The replacement key finder was requested and he was told 4-6 weeks   He should receive in the next week or so    It has been requested for our shipping dept to send out
 
 
Thank You
[redacted]
Customer Service Manager

I have recently made contact with Ms. McGuffie and have satisfied her complaint. We take every complaint very seriously and thank Ms. [redacted] for bringing her concerns to our attention.       Truly yours, [redacted]Quality Manager

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am home almost all the time, but I don't recall a time that I did not answer.  I do not have voice mail, unfortunately.  I am happy to give them my cell phone number to reach me.  It is [redacted]
If they would just send us a new gun, I would greatly appreciate it.  That was all I was asking for when I originally called.
Thank you so my for helping me to resolve this problem!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Unfortunately, there was a malfunction when the consumer's order was processed. We would like to thank the consumer for their patience.  We have contacted the consumer and delivered the order. Tell us why here...

We would like to thank the consumer for contacting us. We have reached the consumer and have addressed their concerns.

we are contacting customer and having a new toy gun sent to her even though she is past the warranty time.     
 
Thank You
[redacted]
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have communicated with [redacted] and already mailed the product back to them. I will select three items from their email and wait for them as well as a check for the shipping and handling charges on sending the item back.
Regards,
[redacted]

Tried to contact customer to send out new product and she did not answer or have voicemail.  Will request a new product to be sent out or refund for MSRP without a receipt once we contact customer
 
Thank You
[redacted]
Customer Service Manager

we are contacting customer and having a new toy gun sent to her even though she is past the warranty time.       Thank You[redacted]Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When did they try calling and or emailing, I have not received any calls regarding this. Please provide dates and times, and I will provide phone and email records with no calls from this company. As you see I am fast at responding. This person [redacted] is blatantly lieing. I have seen this in there past "resolutions" "no response from complaintant" seems to be their go to response when it is completely obvious their company is in the wrong and nees to work on their company policies. If you are missing a piece from one of their kits or if toy is faulty just sends out a replacement.  I would be more than willing to ship them their faulty toy back if they provide a prepaud shipping label I am unwilling to spend approximately the same amount on shipping as tne price of toy. That is ridiculous.
Regards,
[redacted]

I have called and emailed customer and have had no response.  Need information to be able to assist the customer.  She is way past warranty time but we will refund once customer contacts us during business hours.   Not sure what phone number she has called but she has never...

called our system.   Thank You
[redacted]
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are trying to contact the company regarding a drone that we received as a gift for Christmas. It is a sharper image drone manufactured by this company merch source.
We've called the customer service number several times and get put on hold then disconnected. They say to call back later on the recording right before getting disconnected. We have also emailed with no response.
We need to speak with someone about a defective drone .
This is terrible customer service.

The business contacted me and has agreed to send a new drone.Thanks you [redacted]

I have gotten in contact with the business and my issues were solved. I would like to contract my complaint at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Just called this company about defective merchandise, and it was given to us as a wedding gift, they are candles and they wouldn't do anything about it. They don't work nor does the remote for the candles. Terrible customer service.