MerchSource LLC

This customer has been offered the resolution to send in product and we will refund or exchange for different products since we no longer distribute the product she has.  She is also way past warranty period but we are willing to exchange or refund.      Thank You[redacted]Customer Service Manager

We would like to thank the consumer for bringing their concerns to our attention. We have contacted the consumer and addressed their concerns. Tell us why here...

I have called and emailed customer and have had no response.  Need information to be able to assist the customer.  She is way past warranty time but we will refund once customer contacts us during business hours.   Not sure what phone number she has called but she has never...

called our system.   Thank You[redacted]Customer Service Manager

We would like to thank the consumer for reaching out to us. We have contacted the consumer and have addressed their concerns.

battle boxing robot design is obviously flawed. countless complaints online. what a let down!

We would like to thank the consumer for reaching out to us. We have contacted the consumer and addressed their concerns. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.I talked to a representative from MerchSolutions, and they have agreed to replace the device identified in my original complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
I have not received any emails (checked spam) and have not had any missed calls. I look forward to hearing from you very soon. [redacted] or [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have called the number listed on their website and it just rings out. I got a message from [redacted] today and I phoned back.I was told to ship the item back with a copy of the receipt, said product, and a receipt for standard ground shipping and tracking which I can do as early as tomorrow HOWEVER I was told there was no guarantee that this would be refunded and conditional upon corporate approval. I don't want to be in a position where I end up with nothing. I also see that others have had to work very hard to ensure that they receive their shipping once their complaint was accepted so please keep this open.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I have not received any emails (checked spam) and have not had any missed calls. I look forward to hearing from you very soon. [redacted] or [redacted].
Regards,
[redacted]

Concerning coin bank the numbers telling the amt. will not zero out after removing money "even though" the batteries have been removed for hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer has been offered the resolution to send in product and we will refund or exchange for different products since we no longer distribute the product she has.  She is also way past warranty period but we are willing to exchange or refund.    
 
Thank You
[redacted]
Customer Service Manager

have tried contacting customer for resolve   Has not returned calls   will wait for a response   
 
[redacted]

Revdex.com:
I have received a positive response from the business in reference to complaint ID [redacted], and this resolution is more than satisfactory to me.  I have received a replacement game instead of just one piece that was broken, and I found their response was very swift from the last response that I gave you.  I am more than satisfied, and my son loves the game now that it actually works.  I would like to thank the business very much for helping me make my son happy!  I do consider this complaint resolved.
Regards,
[redacted]

We have reached the consumer and have addressed their concerns. We would like to thank the consumer for bringing their issues to our attention.

The replacement key finder was requested and he was told 4-6 weeks   He should receive in the next week or so    It has been requested for our shipping dept to send out  Thank You[redacted]Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My complaint ID is [redacted]. I just wanted to let you know the complaint has been resolved. I don't know how I am suppose to let you know it was resolved. Let me know if there is anything else I need to do.Thanks,[redacted]

sent replacement  4/10/13Thanks, sans-serif;" />
[redacted]