MerchSource LLC

have tried to reach customer numerous times and has not responded

We reached Ms*** and were able to address her concernsWe would also like to thank Ms*** for sharing her concerns

We would like to thank the consumer for reaching out to usWe have made contact with the consumer and have addressed their concerns

The refund was requested last week and take approximately weeks to receive. Customer should receive the refund one day this week
Thank You
*** ***
Customer Service Manager

Tried to contact customer to send out new product and she did not answer or have voicemail. Will request a new product to be sent out or refund for MSRP without a receipt once we contact customer Thank You*** ***Customer Service Manager

We would like to thank the consumer for contacting usWe have reached out and are waiting for their reply

We were able to reach Ms*** and address her concernsWe would like to thank Ms*** for bringing this issue to our attention

The refund was requested last week and take approximately weeks to receive. Customer should receive the refund one day this week. Thank You*** ***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When did they try calling and or emailing, I have not received any calls regarding thisPlease provide dates and times, and I will provide phone and email records with no calls from this companyAs you see I am fast at respondingThis person *** is blatantly lieing. I have seen this in there past "resolutions" "no response from complaintant" seems to be their go to response when it is completely obvious their company is in the wrong and nees to work on their company policiesIf you are missing a piece from one of their kits or if toy is faulty just sends out a replacement I would be more than willing to ship them their faulty toy back if they provide a prepaud shipping label I am unwilling to spend approximately the same amount on shipping as tne price of toyThat is ridiculous
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am home almost all the time, but I don't recall a time that I did not answer I do not have voice mail, unfortunately I am happy to give them my cell phone number to reach me It is ***If they would just send us a new gun, I would greatly appreciate it That was all I was asking for when I originally called.Thank you so my for helping me to resolve this problem!*** ***

a new product has been sent to customer

We would like to thank the consumer for communicating their concernWe contacted the consumer and have addressed their concern

I have recently made contact with MsMcGuffie and have satisfied her complaintWe take every complaint very seriously and thank Ms*** for bringing her concerns to our attention
Truly yours,
*** ***
Quality Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reached the consumer and have addressed their concernsWe would
like to thank the consumer for bringing their issues to our attention

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the consumer for bringing their concerns to our attentionWe have reached the consumer and addressed their concerns

I received a Key Finder as a gift One of the items in the box did not work properly I called customer service and was told that they would not do anything about it
Beware of this company They sell defective merchandise and don't stand behind their products

We would like to thank the consumer for contacting usWe have have addressed their concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe business has sent a replacement that operates and I consider this complaint resolved
Regards,
*** ***