Micro Center Computers & Electronics

Thanks.  They refunded me and admitted their inconsistent and incomplete report they have given me.  I still will not go back again.     [redacted]

Per Micro Center's attached work order. We did not do any work on the machine aside from attempt to get the unit out of the loop, which we were unsuccessful in doing. The unit needs to be restored. We offered this to the customer and she declined. I was able to find that the customer's mother of the same name (different spelling) did pay for the bench fee of $39.99 plus tax. This amount has been refunded back to her card per receipt - [redacted] (attached) for customer satisfaction.

Micro Center will be crediting the difference back to the customer's card.

Hi [redacted],I apologize we have not responded sooner; however, there has been glitch in receiving notifications from the Revdex.com.  I will ask the store to process the price difference and let you know.Thank you for giving us the opportunity to help.

Store manager is contacting the customer and will have them come in for an exchange.

Per previous response, the keyboard was noted as not working after the unit was checked in. We have refunded the customer for what they paid for the service in the form of a gift card. See attached receipt for $188.97. We attempted to fix the keyboard for customer satisfaction but were unsuccessful due to further issues found with the motherboard. The computer still works with external keyboard and mouse.

I am rejecting this response because: The document I was given only says data and it goes into detail as to what that includes.  It does not discuss software, which we were never told could be erased.  I do think they have it mentioned in a following page some where but it was not brought to our attention.  Also, you will notice Micro Center refuses to address the issue of their store Supervisor stating we or our computer person pirated the software because I didn't have the product code.  This is a direct assault on my character.  He said our conversation was recorded so I know they can review it and see I am telling the truth.  When I posted my situation on Google, I noticed another person had the exact screen issue with their Lenovo laptop.  They reported Micro Center called them a liar for not admitting they damaged the laptop.  I have had another person respond to my posting telling me they were also treated horribly.  Needless to say, there's a pattern of abusing customers.  Moreover, they didn't even mention in their response the weeks it took to find my computer or explain why the local customer service said he was escalating the situation and then the next week admitting escalating only meant he sent an email.  There was zero urgency on locating the computer that they said was in the store and then a couple of days later calling back and saying they didn't know where it was.   The local person acted put out because I tried to find out what was being done to locate our computer.  I escaladed these issues up the ladder about 4 levels.  Each time the person refused to even acknowledge all the serious issues that we experienced.  In stead, they only addressed the data and software being erased because they have this one issue they feel covered in the fine print.  As you can see by their response, they won't even address the other huge issues.  I would have immediately fired one of my employees if they told someone they stole something without a shred of evidence.

Kirk DID GET THE COMPUTER OUT OF THE LOOP. KIRK DID COPY MY HARD DRIVE. KIRK DID put on the on the wrong version of Windows. Kirk then Put back MY files Back onto my computer. THIS THE ONLY PLACE IT HAPPENED. KIRK was the only who had access to the version of Windows HE PUT ON MY COMPUTER.  I WOULD NOT EVEN KNOW ABOUT THIS VERSION SO YOU CAN'T LIE AND SAY I DID IT. You could not remote access the computer while it was in the LOOP so there would be NO WAY FOR MICROSOFT OR MY FRIEND TO PUT THAT WINDOWS ON MY COMPUTER TOO. MY friend who is a MUCH HIGHER LEVEL Computer tech was IN THE HOSPITAL ON TOP OF THIS SO HOW DARE YOU SAY HE DID OR ANYONE ELSE.   PLEASE DO The CORRECT THING AND REPLACE MICROSOFT OFFICE the version I wound up with because of KIRK putting the wrong version of Windows on my computer was defective. PLEASE REPLACE IT WITH OFFICE 2013 with the DVDS. Replace the Photo editing software which also was damaged and does not work. With the software I put in the complaint. You need to replace the monitor because that is not being correctly picked up by the software. EVEN THE PERSON WHO WAS ON THAT ANSWERED THE PHONE WHEN O CALLED TO TALK TO THE STORE MANAGER TO COMPLAIN ABOUT THE DAMAGE SAID IT WAS STORE POLICY TO AUTOMATICALLY REPLACE AN UNSUPPORTED VERSION OF WINDOWS IF THE COMPUTER CAME IN FOR REPAIR. I had I had DELL WINDOWS 8 HOME EDITION FACTORY INSTALLED when I dropped the computer off. It was an unsupported version according to the man that answered the phone so KIRK Put on the NEXT LEVEL of Windows 8.1 Build 9600 which is a RETAIL version and NOT compatible with DELL. CALL THEM AND ASK. DELL said the ONLY thing I could do was buy the DELL Operating System Already Installed on your computer Windows 8 Recovery Media for Windows 8 Products 64 bit. FYI as soon as you use that it REMOVES all the installed software I was able to back up ONLY the documents, pictures and the downloaded programs in the download folder I lost all the files for Filizilla connections for my servers , I lost all the browsers files for the usernames and passwords and all the bookmarks. I lost the favorite files in AOL and those user names and passwords. because KIRK could not activate the Windows nothing was working. My tech told me that the only thing that would remain on the hard drive would be the documents and pictures. EVERYTHING WOULD BE GONE. HE WAS RIGHT and now because of the change MOST OF MY GAMES COULD NOT BE INSTALLED. I wound up having to reinatall all the BROWSERS Fire Fox, Google Chrome, AOL I had to install all the SpyBot, Advance system care, FileZilla, Office is not working I showed you the error messages. I showed you proof that it said that the Windows had to be activated that is NOT NEEDED when you use the RECOVERY DVD IT DOES NOT HAPPEN WITH A WINDOWS UPDATE too. I showed you the FAKE Receipt from Micro Center trying to cover this up if you did not get the copy let me know.  PLEASE DO THE RIGHT THING. Pay my mom back, pay for the flash drives give me the Office 2013 and CorelDRAW Graphics Suite X8 Graphic design software and send me the money to get the new monitor. THAT IS THE ONLY THING THAT IS ACCEPTABLE.  http://www.staples.com/ViewSonic-VA2855Smh-28-1080p-HDMI-Monitor/product_1560493 http://prntscr.com/aye544 screen of the monitor and 3 year service plan. ANY OF THE ABOVE images you need that if you did not get it the like the FAKE receipt let me know I will send each separately to make sure you get them all. KIRK HANDED ME BACK MY COMPUTER IT WAS OUT OF THE LOOP and HAD THE WRONG WINDOWS ON IT. HE SET THE RESTORE POINT FEB 2015. that was not there before. Since HE LIED about getting it out of the loop when I got it I did  what would have had to be done if it was in the LOOP we went to the the RECOVERY  section and did the RESTORE POINT HE MADE that took it out of the LOOP. HE DID NOT HAVE PERMISSION to REPLACE WINDOWS or COPY MY HARD DRIVE. As SOON AS THE RESTORE POINT WORKED WORKED ALL HE HAD TO DO WAS CALL ME TO GET MY COMPUTER. WHEN I GOT IT HOME IT WOULD HAVE CORRECTLY UPDATED THE NEXT LEVEL. NOW IT WILL NEVER BE THE SAME.

Issue is resolved.

Customers unit was a clearance unit so it did not carry the full manufacturer's warranty which is explained at the point of purchase. We do offer extended warranties at Micro Center on the sales floor and then again at the register but one was not purchased with this unit. The customers warranty was...

the manufacturer's warranty so the customer may reach out to the manufacturer who is the warranty provider. We do value our customer and so have offered to mark a new model of the same model of computer down for the customer from $429.99 to $199.99.

Store manager contacted the customer 9/19/17 and the customer told him at the end of October 2016 Micro Center  offered to exchange for another tablet (within 30 day return period) and customer declined.  The manager offered to look at the tablet to see if they can...

help, and customer declined the offer. She bought a new tablet at  another retailer.

We are happy to sell the product at the Micro Center advertised price on our website or sales flyer. If the price of a product was confusing in-store due to the misplacement of a product, we apologize for the confusion.

I am rejecting this response because: This is contrary to what was said by the staff at the location. I was informed that this was NOT my fault and that it appeared to be internal damage from the computer. I was also informed that I had 15 days to purchase the warranty from MicroCenter at time of purchase. The manager also mentioned that MSI does not cover this type of damage which is not true. From MSI's website:  1.ADC is a one year warranty which covers limited accidental damage one (1) year from the date of purchase2.Limited one (1) accidental claim per notebook. (WIND Netbook is not covered).3.Product must be registered within thirty (30) days from the original purchase date to receive this coverage.4.ADC protections covers the following with exceptions to:• Drops, spills, electrical surges, and fire.Does not cover: • Cosmetic damages (scratches, dents, … etc), lost, stolen, incorrect or inadequate custom installations, intentional damage, recovery or transfer data, and natural disaster.5.This limited warranty applies only to selected MSI branded laptops*, and all accessories that are built in or onto the base unit. This includes parts or accessories that are required for regular opteration of the unit and shipped with the unit at the point of sale. The following items (inclusive but not limited to) are covered under this warranty. CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO DEVICES, OPTICAL DRIVES, LCD, Wireless Module, Bluetooth Module (if any), built-in buttons, built-in webcam, AC/DC POWER CORD.6.Accidental Damage Coverage only applies to MSI branded laptops* which was purchased in the United States. This warranty policy DOES NOT apply to MSI Netbook (WIND), barebone, whitebox, or OEM products.7.MSI will either repair the original parts with new or reconditioned parts, or replace the notebook with one which is defined by MSI technician as a fully functional equivalent model.8.Customer pays one-way shipping; MSI will cover the cost of shipping the laptop back to the customer.9.Accidental Damage Coverage only applies to the original owner and is not transferable. For the manager to tell me that they are unable to assist in this matter because MSI would not accept it is a blatant lie. This response is completely unacceptable and very short sighted to the matter at hand. Looking at previous replies and resolutions I expected better. If this is the customer service I am to continue to expect I will complete the chargeback and follow it up with a complaint to the Attorney General for selling faulty products and not taking responsibility for it.

I am rejecting this response because: I have not been contacted by the Micro Center store manager with options for settlement  of this complaint. No contact by phone, mail or email has been received by me.

The manager contacted the customer by phone but the customer did not want to discuss. The manager then emailed the customer the options we are able to provide to assist.

I am rejecting this response because:You're advertisements don't include rebates. You charge more then you advertise for. Which is against the law.

Replacement computer for $200 is new and does have the 1 year manufacturer's warranty. It can be viewed here - [redacted]. Please have the customer email me at [redacted] if that works and we can get a new one shipped in specifically for her.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. A young man, Mackenzie, in the store helped me with the...

resolution of my issue with Micro Center. I really appreciated his help in explaining to me the situation.

I am rejecting this response because:  The store manager did not assure me, my family members, friends, clients and all citizens in the greater Saint Louis area would NOT EVER feel the discrimination and hatred from their employees. He...

stated that he would have a "talk" with this SUPERVISOR; as if he was a 16 year old child working their first job. This is not the case. This was a grown man with instilled bigotry and hatred. He consciously treated my staff member and I like trash and should not come in contact with patrons at Micro Center unless his behavior reflects the opinions of the owners. I would like to know WHY Micro Center is allowing citizens to be subjected to the same unjust offenses after several customers have actively been discriminated against and publicly shamed for following "said" in-store policy!? I am on the verge to spread the word of this debacle to prevent ANYONE ELSE from the hurt and embarrassment delivered to us by FRANK G,. and supported by upper management. We are hurt Frank G. NEVER apologized and we are distraught that this person is allowed to parade his prejudice with the aid of Micro Centers. DISGUSTING.

Micro Center Corporate office has tried twice to reach the customer via phone and left voicemails with a return call number to Kelly in Corporate Customer Relations. Please have the customer reach Kelly on Monday if they have not yet received their credit.