Micro Center Computers & Electronics

Store is awaiting the part ordered described in customer's rejection to see if this fixes the issue the customer is encountering

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

The customer brought the unit back to the store with a cracked screenThe customer did not purchase a warranty from Micro CenterThe only warranty the customer has is the year manufacturer's warrantyHe is welcome to contact the manufacturer regarding his warranty although they will not cover
physical damageFor us to accept a return the product must be in like-new condition and with no physical damage to the productWe are happy to service the unit if the customer would like to pay for repairs

Hello, I am sorry Mr*** was not able to purchase the open box Asus MG24" LED Gaming Monitor on 11/25/after placing a reservation for In Store Pick UpIn this case the customer Reserved the item; however, the item was not in stock, so his reservation was
cancelledA Reservation Ready email is sent informing customers of the status of their order, and on our website it encourages customers to wait until they receive the Reservation Ready email confirming the item is in stock before heading to the storeI hope this helps to understand the process for how our In Store Pick up works.Thank you

I am rejecting this response because:This is not acceptable I am no longer in st louis, do you have a location in fort lauderdale ? I paid you I accept service - at least customer service from you

Service manager Chris D*** is working with the customer with the new pc

The customer should reach out to the manufacturer as that is who their warranty is throughUnfortunately we cannot take back the unit at our store as the product is not in like-new conditionThe other option we have available would be for the customer to check the unit in for service at the store and we can let them know the cost for repair

Dear ***,I apologize we have not responded to your concern sooner. We have had issues receiving notifications from the Revdex.com. I will contact the store and ask them to confirm what stock they have available. As you know, graphics cards are in high demand and short supply from our
vendors. MC has aligned their pricing with other retailers and so the graphics cards are on a first come, first serve basis. The store gets several trucks a week so you might want to keep checking the website daily to see if the card you need is available. Thank you for giving us the opportunity to help

Customer let us know he contacted the manufacturer for support and they told him it would be 2-days for them to fixWe followed up with the customer to see where they were at in getting him support and offered to escalate it up through our contact at the vendor

This is in regard to complaint # *** * Micro Center representative contacted me by phone on 12/20/and stated that they would be sending me a check in the mail for $I never received this check from the company, so I no longer consider the complaint closedPlease advise.Thanks,***

A manager from the Westmont Micro Center will be contacting the customer to resolve his complaint

A manager has reached out to assist this customer

Micro Center's return policy requires products be in like-new condition when returnedWe do value Mr*** as our customer though and will make a one time exception to return the board for himMicro Center has been in contact with the customer to coordinate the return

I have attempted to call this customer to speak with her regarding the complaint and see what we can do to help. The customer's voicemail box is full and cannot accept messages. Please let the customer know to call James at Micro Center's corporate office at 614-850-3271.

I am rejecting this response because: The Repair order check in is fraud perpetrated by Microcenter as misdirection for their breaking the monitor and avoiding liability.

10-30-2016 I brought in my laptop computer for repair at Micro Center; I noted on the Micro Center Service Repair Check in Form problem description 'very slow - imminent drive failure' (see attached original document). I didn't note a keyboard issue because there wasn't any issue with the keyboard or the mother board. A week later per Micro Center phone call laptop is repaired; I picked up my laptop. At home when I tried to use it the keyboard wasn't working so I drove back to Micro Center. That's when they said the keyboard was bad and needed to be replaced. During the week that Micro Center "repaired" my laptop the keyboard must have worked otherwise how did they make any repairs to my laptop? At what point did the keyboard go bad, on the drive home? I reluctantly paid for the labor and keyboard because I was assured that would fix the problem (see original receipt dated 11-5-2016). Received phone call from Micro Center my laptop is repaired; I asked so the keyboard fixed the problem? Per Micro Center employee - yes, the problem has been repaired. I drove there to pick up my laptop, confirmed again with employee that the new keyboard fixed the problem? Yes, laptop is working it has been fixed. At home when I tried to use it the laptop still wasn't working. Again, it supposedly worked at Micro Center but during the drive home something else went wrong? Drove back to Micro Center because laptop was NOT repaired as I was told; Micro Center said they would look at it again. Eventually, received phone call from Micro Center stating the problem now was the mother board. I was refunded the keyboard & labor as a gift card, so my only option was to spend it at Micro Center.

The General Manager has reached out to the customer via phone and email to assist and is waiting to hear back.

To Whom It May Concern, I have received your reply regarding my situation, I still cannot accept this offer as you are implying because Microcenter has a "very rewarding commission" that your employees are perfect and make no mistakes? I believe there was a confusion during the sale and a mistake on your employee was made regardless of how much commission was going to be made. There is also the mistake on my behalf for not checking within 60 days to get it rectified. Like stated in previous emails mistake were made on both parties.I'm kindly asking to please reconsider and come up with just another offer. I cannot justify spending more than $600 when the laptop cost $1000.00. A refund on the protection plan is only $149.99 I cannot purchase anything with that to replace my laptop. I am willing to spend more at Microcenter and would appreciated a reconsideration on the offer. 
Regards,
[redacted]

Ms. [redacted]'s computer was diagnosed and she declined the service we let her know would remedy the computer. We are happy to service the customer's computer at the cost that was provided to her.

We would have to charge for the service of upgrading the customers OS and installing new programs.