Micro Center Computers & Electronics

I apologize for the trouble. It sounds like it may not have been explained why
it is best to check this in. The battery not charging would be a manufacturer’s
defect. By checking the tablet in, they may be able to get the tablet repaired
or...

replaced under the manufacturer’s 1 year warranty which would allow you to
continue to have your 1 year Accidental Service Plan in case any accidents
occur for you in the future while the plan remains active. For a buyout under your accidental damage plan to occur, you would have to
check the unit in and the tablet would have to be determined that it is damaged beyond economical
repair (the cost of repair exceeds the value of the product).  I hope this
explanation helps. Please let me know if I can be of any further assistance.

The customer is welcome to check the unit in for service. As the customer states , it was only their for two hours and would not leave it longer. We are happy to service the unit under the plan or if repairs exceed the value of the unit, use the plan for a buyout as per the terms of the plan the...

customer purchased.

I am rejecting this response because:The link that you provided me is the return policy for purchases made on the website. The original purchase was made in store. The return of the product was made in store as well.

The store manager has contacted this customer and they came to a resolution.

I am rejecting this response because: It was on the card with the other features of the product and price tag, and it is not like you...

can take those home. To give Micro Center the benefit of the doubt, it is possible that it was a misprint on the Acers'. When you look at the [paper advertisement] it reads: "Windows 10 Home" but on the card at the store, it did not have "Home." It is possible that the card may of read Windows 10 Office, and then someone caught the mistake too late, while people like me bought it thinking office came with it. Still, the in store attempt to rectify the situation by offering a discount on the purchase price at the rate everyone else sells it for at normally was in bad form. For the $80.00 I lose, Micro Center loses a good customer and the future sales that goes with it. My recommendation to Micro Center is proof read everything before putting it out on the floor.Thank you Revdex.com for your time, we can close the matter. Cordially,[redacted]

As requested, attached is the repair order sheet for customer Paul Gayeski

We are having the check resent out expedited delivery.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the...

resolution is satisfactory to me.  Micro Center management reached out to me and offered me a fantastic solution to my problem, going above and beyond to make sure that they kept my patronage and made me happy. I'm very grateful to the store manager, Evan, for helping me out. When he called he was very polite, understanding and definitely wanted to make things right. Micro Center will continue to be my favorite computer super store. 
Regards,
[redacted]

I am rejecting this response because:No resolution was able to be made. I should have been charged what the estimate was originally by 2 different technicians.

A manager reached out to the customer to assist.

I am rejecting this response because:I spent one entire day loading my personal programs. It should have been made clear at the time I purchased the unit that the disk...

containing windows 10 was a boot disk not an upgrade disk as had been sent out by microsoft. I want $119 to have a tech in my area upgrade my system. Instead of me spending another day reistalling all my programs to a clean boot drive. Or a guarentee that they can intalled all my programs to a windows 10 installation at no charge to me. The tech I originally spoke to related that they would NOT make the situation right.
Regards,
[redacted]

Revdex.com, In reference to complaint ID [redacted], Micro Center in Sharonville, OH was able to find the resolution...

that is satisfactory to me. Jeff W., the store manager, and Chris D., the service center manager, went above and beyond to resolve the issue. I wanted to thank them for all their help.

A manager has contacted the customer to resolve.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. Mr. H[redacted] was very patient with me, and I most likely stepped on some toes, unintentionally. My H[redacted] explained the policies and we discussed my concerns regarding out of policy returns covered by TWG plans. I will continue to shop at Microcenter. 
Regards,
[redacted]

I apologize for the trouble. We have unsubscribed the customer from all emails.

We do not have a guarantee that an item will be in stock unless you place an order for in-store pickup and receive a confirmation that it is ready for you. All of our items are subject to availability on a first come first serve basis.

Hello,Thank you for giving us the opportunity to see how we can help.  We found out after talking with the General Manager at the Tustin location, the monitor was purchased on 12/09/16* along with a “Replacement plan”.*  The Replacement plans provide protection if the product fails; and...

there are no accidental protection plans offered for monitors.  The store determined excessive pressure had been applied to the screen resulting in a cracked screen.  Since this is considered accidental damage and is not covered under the replacement plan. Details of the terms can be viewed on microcenter.com/customersupport/protection. Since we value you as our customer, Micro Center will refund $49.99 for the replacement plan and can offer 20% off another monitor.Thank you.*+---------------------------- SALE: [redacted] ----------------------------+¦ Cust ID:   [redacted]                         Date:       12/09/16   6:51 PM   ¦¦ Customer:  [redacted]                Entered By: [redacted]           ¦¦            THE ULTIMATE COMPUTER STORE      Station:    [redacted]             ¦¦            1100 EAST EDINGER AVENUE         -------------------------------- ¦¦            TUSTIN, CA 92780                 Subtotal:                 489.97 ¦¦                                             Shipping:  �...⇄ 0.00 ¦¦                                      ...⇄ Tax:                       35.20 ¦¦ PO Number:                                  Recycling Fee:              4.00 ¦¦ Phone:     [redacted]                   Total:                    529.17 ¦+-----------------------------------------------------------------------------...⇄ Details -----------------------------------+¦ Ln # Sku       Sold    Ret Description                      Price   Extended ¦¦ ---- ------- ------ ------ --------------------------- ---------- ---------- ¦¦    1 [redacted]       1      0 ACERAC 27" LED XG270HU MONI     399.99     399.99 ¦¦    2 024430       1      0 TWG TWG-2YR REPLACEMENT          49.99      49.99 ¦¦    3 [redacted]       1      0 ASUSCOMP WRLS PCIE ADPTR BT      39.99      39.99 ¦¦                                      ...⇄ ¦¦

Attached is the repair order for [redacted] in 2014. Per my last phone conversation with [redacted] on 05/02/16, I explained the parts that were used were Apple Parts. I am unable to reproduce the terms and conditions signed by the customer from this far back at this time. Regardless of the signed Terms of service, we recognize the customer is not happy with the repair and that there must have been a miscommunication at the time the unit was checked in in 2014. We will refund the customer the total amount of the repair in 2014, $495.00, that took place in 2014 if the customer agrees to this as a resolution.The customer will need to visit the store to receive this refund and speak with service manager Yonas Hailemariam who will process the refund since the transaction was done on a debit card.

As an example. The bundle price says $109( in the picture) but when you go to the store the price is about 139. You have to include a disclaimer in the advertised price. Not add the real cost at checkout.

Hello,I contacted the senior managers at the North Jersey location, where they looked into the customer's concern.  His receipt, [redacted]  shows where  he paid the total $166.28.  The Asus sku: 202887 was marked $55.96, open box item.  With open Motherboards a $15...

discount is given instead of the $30 off on a "qualifying MB", (which is a new board).  Since we value him as our Micro Center customer, we will credit him the additional $18.40.  Thank you.  ---------------------------- SALE: 075-WP-5126109 ----------------------------+¦ Cust ID:   41586461                         Date:       01/24/18   1:01 PM   ¦¦ Customer:  ED MIERZWA                       Entered By: DDAVIS4 for WEB      ¦¦            11 BROOK ST                      Station:    WEB                  ¦¦            HACKENSACK, NJ 07601             -------------------------------- ¦¦                                      ...⇄ Subtotal:                 160.95 ¦¦                                      ...⇄ Shipping:                   0.00 ¦¦ Cent Order#:    7140456                     Tax:                        5.33 ¦¦ PO Number:                                    �...⇄ ¦¦ Phone:     (973) 340-7954                   Total:                    166.28 ¦+-----------------------------------------------------------------------------...⇄ Details -----------------------------------+¦ Ln # Sku       Sold    Ret Description                      Price   Extended ¦¦ ---- ------- ------ ------ --------------------------- ---------- ---------- ¦¦    1 202887       1      0 ASUSCOMP PRIME B250M-C 1151      40.96      40.96 ¦¦    2 M                     Clearance Markdown                                ¦¦    3 M                     CL0201067                                   �...⇄ ¦¦    4 344572       1      0 INTEL INTEL I3-7100 BOX         119.99     119.99 ¦¦    5 M                     HONORING $15 OPEN BOX BUNDL                       ¦