Microsoft Corporation

Review: Bing has my personal cell phone listed as a business. I am not a business.I have attempted to correct this with bing advertising but just get the run around. I have completed 6 e-mails and completed all request they instructed to remove my number but they still refuse. I am getting to many calls from this listing costing me minutes. Please help because this business does not care.The link is: http://www.bing.com/local/details.aspx?lid=YN62xXXXXXXXXXDesired Settlement: To remove my personal cell number.

Business

Response:

Final Consumer Response /* (2000, 6, 2014/03/25) */

Microsoft contacted me and fixed the problem.

Review: I ordered virtual office home and student online with microsoft from my new laptop in September 2013 and they sent a keycode (online) which did not work and I called they couldn't get it to work so they said they would refund me which they never did, they have kept me on hold for over an hour each call, bounced me from agent to agent and then after 4 months they tell me I can't get a refund after 30 days. This is 148.39 they took from me, I think it's wrong, and with Microsoft being so virtual, they should be better with their product and service and customer care which was absolutely horrible! Desired Settlement: I would like for buyers to beware, I would love my refund

Review: Microsoft has pulled internet Explorer 9 from windows 7 updates and changed the amount of update windows 7 has it used to have about 200 update know thats down to about 100 and pulled iterbnet explorer 9 from microsoft.com/downloads where only the windows 2008 r2 and vista are the only os to get ie9 my computer is incompatible with service pack 1 for windows 7 Microsoft made as mess of the service pack 1 where if you have turboost v1 it complains after you install it and this update has a bug where it disables the entire networking system somestimes at startup and while bootedup for more that a week and and cause system to display and error on shutdown as well complains about service failed to start because windows is shutting down I only get that after installing sp1 my point is microsoft should fix SP1 and IE11 before they pull IE9 off the Download page Some Computers are just not SP1 Compatible to install IE10 or IE11 plus IE11 stay's running in background sometimes when yoy close window IE11 doesn't Play Flash Videos corectly they skip every ten seconds or a Minute or Two depending on the site fix IE11 microsoftDesired Settlement: Put IE9 on the Update list for Pre SP1 Cds and Make SP1 compatible for all Computers inculding MACS with bootcamp and Fix the services for IE11 not closeing when you hit the red X button and fix IE11 not playing flash videos Right ether

Microsoft doesn't care about the end user's anymore go back to the better user model where it's all American support again and people that know the job to code and not release buggy junk as well

Over an hour on phone being switched from one call center to another and none of the people spoke understandle english, didn't ask what the issue was, just read from a script and I still have no idea what they were saying. I have been using microsoft for years but after to day, I am having second thoughts. It is absolutely ridiculous that I have to fight to understand what a so called customer service agent is saying. All I want is my account questions answered and the issue fixed!!!!!

Purchased Geniune copy of windows 8. Updated to windows 8.1 once offered through the Microsoft Windows Marketplace. Computer recently crashed due to winload.exe . Attempted to contact support about it. Spent 5 hours on the phone with no resoultion other than to purchase either a 100 or 150 dollar tech support. Or to purchase a back up disk( although free online) and then await the arrival( estimated additional 3-5 business days). Asked if product could be expidited for my troubles rep transfered me to a que where I waited for fourty mins just for no one to pick up. Another rep took my credit card information only to disconnect the call. EXETREMELY POOR Customer Service BEWARE!!!!

I had a Microsoft 365 University Account which charged me each month with a new computer. I cancelled the account but are still getting charged. I called to cancel two months ago and the account shows cancelled, but I am still getting charged each month. I tried to chat with Microsoft support, but they gave me the " due to high volume....." I tried to file a complaint on Revdex.com, but since it is Microsoft I am trying to complain about, I got the broken link. This is the only venue that will work. I will stop payment through PayPal as that is my only option at this point. You are a terrible company Microsoft. Hope you enjoy your fortune at the expense of your customer service [redacted].

Review: See below for lack of resolution

Chat start time Aug 16, 2014 9:45:28 PM EST

Chat end time Aug 16, 2014 11:04:18 PM EST

Duration (actual chatting time) 01:18:49

Operator [redacted]

Chat Transcript

info: "Please wait for an agent to respond. You are currently '7' in the queue."

info: All agents are currently assisting others. The current average wait time is 1 minutes. Thank you for your patience.

info: Privacy Statement

You are now chatting with '[redacted]'.

[redacted]: Hello, thank you for contacting Xbox Customer Support. My name is [redacted]. Please give me a moment to review your question.

[redacted]: General Info Chat start time Jul 15, 2014 8:40:49 PM EST Chat end time Jul 15, 2014 8:54:06 PM EST Duration (actual chatting time) 00:13:16 Operator [redacted] Chat Transcript info: Please wait for an agent to respond. The current average wait time is 0 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with '[redacted]'. [redacted]: Hello, thank you for contacting Xbox Customer Support. My name is [redacted]. Please give me a moment to review your question. [redacted]: Hi, [redacted]: Thanks for chatting. [redacted]: You have a query regarding the $75 offer for upgrading to xbox one, right? [redacted]: I understand Microsoft is doing a promotion where you can upgrade your xbox 360 and get $74 off the xbox one [redacted]: 75 [redacted]: yes [redacted]: I was obn the fence about buying one and this may make the decision for me [redacted]: Let me check on that. [redacted]: Can I have your gamertag, please? [redacted]: I looked on my xbox profile and am not sure where to look for it [redacted]: Thanks. [redacted]: ive had live for many years [redacted]: Let me document it here on our end. [redacted]: and owned Microsoft

[redacted]: xbox (original) from day one of launch [redacted]: and have had 360 since [redacted]: just haven't upgraded to one yet (mostly due to no backwards compatibility with game) [redacted]: Thanks for waiting. [redacted]: You have seen that promo code on your dashboard, right? [redacted]: im not sure where to look [redacted]: Congratulations! I bet you are one of our long time, die-hard Xbox 360 user! We value your business with us, truly. And as a matter of fact, you are chosen to take advantage of this great offer. If you will buy and Xbox One up until July 31, you will be eligible with the $75 Promotional code. This Promotional code can be used for games, add-ons, movies and more. The only requirement here is that, you will buy any Xbox One/ Xbox One bundle, aside from getting the bundle you will get the $75 Promotional code. [redacted]: It will be an exclusive $75usd Xbox Promotional code with the purchase of any Xbox One or Xbox one bundle from Microsoft Store or your local retailer. [redacted]: I heard about the offer, im just not aware of where to look for it [redacted]: You will be given the code once you will buy the xbox one console bundle from Microsoft

[redacted]: Store or your local retailer. [redacted]: so anyone is eligible? as long as you have a 360 and a live account? [redacted]: Yes, that is right. [redacted]: even though I don't see anything on the [redacted]: 360 saying that [redacted]: Yes, [redacted]: The promotional code will be provided by Microsoft Store or by the retailer where you will buy the xbox one console bundle. [redacted]: but I can purchase it anywhere..? [redacted]: Yes, from your nearest retailers. [redacted]: ok great. ! [redacted]: Thanks. [redacted]: Is there anything else? [redacted]: I guess that's it. thanks! [redacted]: I am glad I was able to. With your permission may I close this ticket and tagged it as resolved? info: Your chat transcript will be sent to [redacted]@yahoo.com at the end of your chat. [redacted]: yes [redacted]: If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day! [redacted]: To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of

[redacted]: your day!

[redacted]: Am I chatting with [redacted]?

[redacted]: General Info Chat start time Aug 16, 2014 1:00:31 PM EST Chat end time Aug 16, 2014 1:40:21 PM EST Duration (actual chatting time) 00:39:50 Operator [redacted] Chat Transcript info: "Please wait for an agent to respond. You are currently '12' in the queue." info: All agents are currently assisting others. The current average wait time is 1 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with '[redacted]'. [redacted]: Hello, thank you for contacting Xbox Customer Support. My name is [redacted]. Please give me a moment to review your question. [redacted]: I have a previous transcript.. if this helps [redacted]: Chat start time Jul 15, 2014 8:40:49 PM EST Chat end time Jul 15, 2014 8:54:06 PM EST Duration (actual chatting time) 00:13:16 Operator [redacted] Chat Transcript info: Please wait for an agent to respond. The current average wait time is 0 minutes. Thank you for your patience. info: Privacy Statement You are now chatting with '[redacted]'. [redacted]: Hello, thank you for contacting Xbox Customer Support. My name is [redacted]. Please give me a moment to review your question. [redacted]: Hi, [redacted]: Thanks for

[redacted]: chatting. [redacted]: You have a query regarding the $75 offer for upgrading to xbox one, right? [redacted]: I understand Microsoft is doing a promotion where you can upgrade your xbox 360 and get $74 off the xbox one [redacted]: 75 [redacted]: yes [redacted]: I was obn the fence about buying one and this may make the decision for me [redacted]: Let me check on that. [redacted]: Can I have your gamertag, please? [redacted]: I looked on my xbox profile and am not sure where to look for it [redacted]: Thanks. [redacted]: ive had live for many years [redacted]: Let me document it here on our end. [redacted]: and owned Microsoft xbox (original) from [redacted]: day one of launch [redacted]: and have had 360 since [redacted]: just haven't upgraded to one yet (mostly due to no backwards compatibility with game) [redacted]: Thanks for waiting. [redacted]: You have seen that promo code on your dashboard, right? [redacted]: im not sure where to look [redacted]: Congratulations! I bet you are one of our long time, die-hard Xbox 360 user! We value your business with us, truly. And as a matter of fact, you are chosen to take advantage of this great offer. If you will buy and Xbox One up until July 31,

[redacted]: you will be eligible with the $75 Promotional code. This Promotional code can be used for games, add-ons, movies and more. The only requirement here is that, you will buy any Xbox One/ Xbox One bundle, aside from getting the bundle you will get the $75 Promotional code. [redacted]: It will be an exclusive $75usd Xbox Promotional code with the purchase of any Xbox One or Xbox one bundle from Microsoft Store or your local retailer. [redacted]: I heard about the offer, im just not aware of where to look for it [redacted]: You will be given the code once you will buy the xbox one console bundle from Microsoft Store or your local [redacted]: retailer. [redacted]: so anyone is eligible? as long as you have a 360 and a live account? [redacted]: Yes, that is right. [redacted]: even though I don't see anything on the [redacted]: 360 saying that [redacted]: Yes, [redacted]: The promotional code will be provided by Microsoft Store or by the retailer where you will buy the xbox one console bundle. [redacted]: but I can purchase it anywhere..? [redacted]: Yes, from your nearest retailers. [redacted]: ok great. ! [redacted]: Thanks. [redacted]: Is there anything else? [redacted]: I guess that's it. thanks! [redacted]: I am

[redacted]: glad I was able to. With your permission may I close this ticket and tagged it as resolved? info: Your chat transcript will be sent to [redacted]@yahoo.com at the end of your chat. [redacted]: yes [redacted]: If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day! [redacted]: To properly end the chat session, please click on the "Close chat" button on the upper right hand corner of the chat window. Have a wonderful rest of your day! [redacted]: Hi [redacted]! Thanks for providing me the chat transcript. Please give me two a moment to read that to be bale to understand the issue. [redacted]: Thank you for patiently waiting, [redacted]: May I ask if you received the message regarding the $75 xbox one upgrade credit on your console on the July? [redacted]: I did not but I heard about it, that's why I chatted on july 15 before purchasing it. I was not sure if I was eligible or not, but the chat representative said I was and I purchased one, and waited until aug 15 but never received a

[redacted]: credit ... [redacted]: I made the purchase based on the chat session stating I would receive the credit [redacted]: I was on the fence about purchasing the new console until I heard about the promotion [redacted]: Oh, thanks for confirming that you heard about the offer. I understand that you also wanted to have the $75 xbox one upgrade credit and a lot is wanting to have it as well. [redacted]: I clearly asked the representative in the chat if I was eligible and he stated I was [redacted]: but I have not received the credit in my account as of today [redacted]: Yes, I read about that and I am glad I have you to explain this to you. [redacted]: The promotional offer on July was sent to a selected customer and once received the Xbox has to set as MY home console. I actually been a long time customer of Xbox and haven't received as well but my friend does. [redacted]: Lucky for her! [redacted]: im not sure what you are explaining. I just need the $75 added to my account as described on july 15 when I chatted previously. I spend a lot of money on this based on the promotion. [redacted]: I asked before I purchased.. I did not assume I was going to get a credit, I asked and the representative

[redacted]: said I would... [redacted]: Sorry for the confusion. [redacted]: Let me explain further. [redacted]: so please honor the offer and add the $75 to my account. I am limited on time and have to leave shortly [redacted]: I really do not need anything explained, I just need the offer honored [redacted]: I have to leave now. ill be looking to the credit when I return. if not ill have to contact a corporate supervisor. thanks info: Your chat transcript will be sent to [redacted]@yahoo.com at the end of your chat. [redacted]: I perfectly understand you [redacted]: We do apologize if it was not explained to you by the previous agent. [redacted]: Are we still connected, [redacted]: I have not heard from you for a while. Do you still need assistance? [redacted]: If you have further concerns, feel free to chat us back. Thank you for contacting Xbox Chat Support. Enjoy the rest of the day!

[redacted]: yes please review the previous chat sessions and connect me with a supervisor to resolve

[redacted]: Can I review this transcript, [redacted]?

[redacted]: please take your time and forward to a supervisor to resolve. I had to chat earlier and the agent was not very helpful and after 40 minutes of no resolution I had to leave

[redacted]: I see, please stay on this chat and I will check every details on this transcript so we can be able to resolve this.

[redacted]: I just need the $75 credit promised added to my account or arrangements made to return this to Microsoft for a refund

[redacted]: thank you [redacted]!

[redacted]: You are welcome and the pleasure is all mine.

[redacted]: Please give me time to check the transcript that you have provided. It is quite long.

[redacted]: Do you have a reference number for your previous contact?

[redacted]: there is no reference number

[redacted]: it is a email that you sent me

[redacted]: No worries, I have been able to check it on my end, please stay on this chat.

[redacted]: thank you very much

[redacted]: You are most welcome!

[redacted]: Thank you for patiently waiting.

[redacted]: I do apologize for the possible mis information that has been provided to you.

[redacted]: Did you receive the promotional offer on your email address that you use for your Xbox account?

[redacted]: I did not ... that's why I chatted with [redacted] before purchasing ...

[redacted]: and as you can see in the chat... he said I was eligible

[redacted]: Yes, I was able to see that.

[redacted]: I would not have made the purchase if I was not going to receive the credit

[redacted]: This is a random offer that has been sent to loyal customer and you will be eligible for this promotion once you receive the email.

[redacted]: so now I just need someone to help fix it

[redacted]: What did you purchase?

[redacted]: xbox one bundle

[redacted]: on july 17

[redacted]: Console bundled with a game, just to confirm it. Is that correct?

[redacted]: 2 days after confirming with agent [redacted]: the forza motosport

[redacted] bundle.. xbox one, 2 controllers, and [redacted]: I see, so what do you want for it, [redacted]?

[redacted]: the $75 credit that [redacted] confirmed I would receive

[redacted]: in my xnox account

[redacted]: I see, I know how you feel and I know where are you coming from but as much as I want to give the $75.00 credit that has been promised to you, I cannot provide it since you can only get the credit if you receive the email coming from us and which we cannot guaranty since it was randomly offer or being send by our system.

[redacted]: then I need a supervisor to help me

[redacted]: I would not have purchased this if [redacted] did not give me incorrect information

[redacted]: which is clearly documented in the chat

[redacted]: I am trying to be patient but am getting extremely frustrated

[redacted]: Okay, please stay on this chat while I check for the available supervisor since my supervisor is engaged on a chat.

[redacted]: I know that it is clearly documented on the account and we do not tolerate this kind of attitude in sending out mis-information.

[redacted]: My supervisor will also inform you about this option, you will still need to receive the email before you can get the promotional offer.

[redacted]: well it is being tolerated if no one is able to fix it by honoring it..

[redacted]: it is outside of return policy so I cannot get a refund at this point if I wanted to

[redacted]: I was not the one who gave the wrong information... agent [redacted] gave be the wrong information

[redacted]: Yes, I believe you and I was able to see it on the transcript.

[redacted]: By the way this chat is being monitored by my supervisor as well and it is possible that they will inform you on what I have informed you earlier.

[redacted]: I just need this resolved....

[redacted]: Yes, that is what, I want for this concern as well but the for us to be able to resolve this concern you will need receive the email offer that is randomly sent by our system, [redacted].

[redacted]: ill wait for the supervisor...

[redacted]: Please stay on this chat while I check again for my supervisor, [redacted].

[redacted]: Hello [redacted], I am [redacted] the immediate supervisor of [redacted]. I was able to check and review your concern here and as I understand, your concern is about the offer for the 75$ promo upon purchasing the Xbox One console. Am I right on that one?

[redacted]: yes you can read a previous transcript with agent [redacted]: agent [redacted] said I was eligible for the offer ..

[redacted]: and I purchased an xbox one 2 days later

[redacted]: I would not have made this purchase if I was not eligible.

[redacted]: I took the time to chat and ask before I made the purchase and now am being told there is nothing that can be done

[redacted]: Alright, I perfectly understand that one and I would like to apologize in behalf of one of our representatives. And for your case, if you will be eligible for the promo you will be prompted for it on your dashboard.

[redacted]: You will be informed and be given with the promotinal code if you were eligible on or before 08/15/2014.

[redacted]: so anyone is eligible? as long as you have a 360 and a live account? [redacted]: Yes, that is right. [redacted]: even though I don't see anything on the [redacted]: 360 saying that [redacted]: Yes, [redacted].

[redacted]: I would like to extent my apologies if the last rep has provided you with an information that all of the users who purchased the console will be having the 75$ promotional gift.

[redacted] I am being patient as possible but am really upset right now. I made a $500 purchase based on what the agent told me and Microsoft is not wanting to honor the $75

[redacted]: I cannot return this item as it is past the return policy

[redacted]: so I am stuck with it

[redacted]: I perfectly understand that one, [redacted]. I really do not want you to feel frustrated , I really do know that your a patient and trying to understand this one for us.

[redacted]: do I need to file a claim with the Revdex.com? your agent lied to me

[redacted]: and it is all documented

[redacted]: I really understand how you are feeling as of this moment, But I know that you will be getting a huge benefit on your newly purchased new gen console.

[redacted]: I really would like to give my deepest apologies if the one of the representatives has provided you with a misinformation.

[redacted]: I don't want apologies. I just want the $75 added to my account, and if you cannot help me please have your supervisor help me

[redacted]: On your case, as a fellow member of our Xbox community , we are giving you all the offers that is exclusive for Gold members. In fact, you can both downloads the Games with gold with both of your xbox 360 and XB1 consoler.

[redacted]: *console.

[redacted]: I am the immediate supervisor here [redacted] and I would like to inform you that if one of our representatives has misinformed you for the promo. And as much as I would like to help you for this one, we do not have the tools or any buttons to process this right away since you are not able to receive the promotional gift.

[redacted]: so who can help me, because my next step is to file a claim with the betterbusiness bureau...this is absurd. and there is no way to call or email on the xbox website

[redacted]: I am having to waste time chatting because of poor information given to me and there is no one to reach otherwise

[redacted]: can you open a case adnd forward this to someone who can help?

[redacted]: We do have a site on where you can provide your sentiments and feedbacks for our new gen console. We perfectly understand how you are feeling and we do not want this to blow out of proportions. Again, my sincerest apologies of the misinformation that you have received.

[redacted]: how do I contact someone who can help me?

[redacted]: And for the feedback and sentiments we would like to hear it and we suggest that you check on this link :

[redacted]: http://xbox.uservoice.com/

[redacted]: so I can send them all of these transcripts

[redacted]: This is a direct contact to our developers and all you have to do is post your feedback and sentiments for the new gen console.

info: Your chat transcript will be sent to [redacted]@yahoo.com at the end of your chat.

[redacted]: And again for the promotional gift, this is randomly given to those who is eligible to receive it and you will be prompted on your console's dashboard if you will be receiving it.

[redacted]: We would like to inform you that all of this information has been brought up on all of our agents, and [redacted] is aware of it, it just happened that one our agents has mislead you with a different information.

[redacted]: Hello, [redacted] , were you able to check the link I have provided on the chat?

[redacted]: it is not accepting the transcript

[redacted]: I need an email for corporate

[redacted]: I see, were you able to sign in using your account? I can also suggest that you provide the reference number on your previous contact with us.

[redacted]: For the email, we have managed to suggest that the link will be the one who will serve as the direct website on where you can provide all your feedbacks/suggestions and sentiments so you can have a direct contact to our developers.

[redacted], Are we still connected on our chat? I may need to know if you still need my assistance.

[redacted]: yes

[redacted]: I thought I lost you. Glad to know that you are still here.

[redacted]: I am trying to find a way to contact someone via email

[redacted]: So were you able to post your feedback on the link I have provided. Our developers will be able to check the thread you have posted and our moderators will be able to review it. Alright?

[redacted]: it will not let me post

[redacted]: I know that my apologies as of this moment will not benefit , but I will be making sure that we will be addressing all your feedbacks and concerns so we can give you all the options here. And also I do not want you think that you want the console will be a waste since you were not able to get the promotional code, I would like you to inform that there will be upcoming new titles for the new gen console and also for the 360.

[redacted]: How is it going there, [redacted]?

[redacted]: I may need to know if we are still connected. Are you still there?

[redacted]: it is not accepting my post

[redacted]: can you please just open a case and forward this to someone who can help

[redacted]: I am tired and don't want to mess with this anymore

[redacted]: What do you mean by that? May I know if you are currently signed in to your account? Have you also tried using a different browser?

[redacted]: it freezes when I try to post the idea

[redacted]: Oh, that is a bit odd, this usually happens if there is a problem on the browser that you are using. Have you tried posting on a different browser?

[redacted]: It is highly recommended that post it via the link so it can be checked by our developers directly.

[redacted]: I know that this can be frustrating since the offer is not yet available and you were not able to receive it since you were not prompted. But on the brighter side, I know that you will be having great time on playing on the new gen console.

[redacted]?

[redacted]: I have not heard from you for a while. Do you still need assistance?

[redacted]: I have not heard from you for a while now, do you still need assistance? I would need to check on you every 2 minutes or so as being idle might disconnect us from the chat session.

[redacted]: Since I have not heard from you for a while, I would have to close this chat session. Should you need any assistance regarding Xbox, feel free to contact us again and we will gladly help you anytime. I hope that you understand that this is needed to be done in order to assist the next customer on queue. Have a wonderful day and take care!Desired Settlement: $75 credit to my account as promised and another $75 for my wasted time and energy trying to resolve this issue.

Review: On July 23rd, I had set my WP8 Windows phone on top my car and drove off. I remembered that it had a find my phone feature, (which was enabled at the time of loss)to locate it using a computer online.

When I got home, I rushed to my computer and logged into MY account ([redacted]@yahoo.com). Much to my surprise my phone was not showing up, nor my purchases, though I never had this problem before, for prior to the loss it was easy to sign in and see my purchases and my "OneDrive" cloud storage. It even automatically put my pictures from my phone to my home computer. But I guess when you need to use a great feature like "Find my Phone" which isn't often, if ever... it fails.

I instantly came to the conclusion that in order for such events to occur, someone had to pick up my phone and mess around with my account since my password was stored on it.

Realizing this I called Microsoft, and asked for them to move all my info (credit card, purchases & cloud storage) to my proper account @ [redacted]@yahoo.com, that my account was compromised.

The lady, to which I spoke to said, "For security purposes, there are only 2 ways Microsoft verifies accounts... One which is providing an email that is associated with the account (which was maliciously changed, so impossible) or two, to receive a text with a security PIN (also impossible at the time since I had LOST the phone, therefor no number to text!).

So, I bit my tongue, and may I add that my Debit Card info was stored to my Microsoft Store App on the phone... called at&t and they bricked the phone from service and wifi. The lady also promised before hanging up with me that once I got a new phone with the same number, that I could retrieve all my info, apps, and cloud storage and there would be no hassle.

Now I'm mad! Why? The answer... I got a new phone with my old number (XXX-XXX-XXXX) and it's still a struggle with no light at the end of the tunnel. I've been bounced back and forth between chat session to chat session, phone call to phone call, and my final straw was the guy who took my number just in case of disconnection, told me he would be right back and hung up the phone, with no call back and it's been 2 hrs.

Had they released my info to me through common sense and lawful protocols (I offered my drivers license, debit card info, picture of myself holding my license, my social security card, etc.) and moved all the info back to it's rightful home of the original [redacted]@yahoo.com as I had requested... I may have been able to track down my phone (since it still had battery and obviously someone had possession of it), regained all my priceless photos of my growing daughter, have all my apps that I paid good money for, and a piece of mind.

Since they failed to do so and the promise has yet been fulfilled, it's cost me- $200 for replacement phone, Unknown figures (will have to check bank statements now) for purchased apps, hours upon hours of my time, trust in software developers, and trust in Microsoft.

As a consumer I feel let down by a corporate giant... All attempts to contact have not had any success, it comes off that they don't even care about helping it's customer out. I get the run around every call and chat I've had. And I have been told there was no number for Windows Phone that it's chat only but somehow while talking to the billing department, they pushed me through to the windows phone department and guess what, they hung up on me.

It feels that they want my money, but do nothing to fulfill what is a very crucial part to customer satisfaction, which is the proper handling of my personal information that I entrust into Microsoft. Even one guy from Microsoft told me to use Dropbox to avoid this happening. Why would Microsoft outsource itself and look for alternatives instead of handling the problem.

On a second note, I had purchased a Surface Pro 3 w/ Office 365. While I'm happy with the Surface Pro 3 I could not get my Office 365 to work. I finally took it back after more promises from Microsoft that it would take care of me and so called "escalated me to level 3, which translates to immediate service, which I did not receive).

My employer paid for a fresh copy of it elsewhere and my Surface now has it. But it just shows you how GREAT Microsoft's team of experts are and how much they care.Desired Settlement: I want all my backups from the cloud, my card removed from there servers, and at this point after all the headache I've received and having to involve 3rd party(ies), I would like the $200 deductible I had to pay since customer service did not take the time to make sure my information is secure, and the sad thing is, is that it still has not been secured!!!

Review: I'm writing regarding my repair experience of Lumia 1520. The case number is [redacted]. More than two months ago I sent in my lumia 1520 for repair. The phone was replaced. However, upon receiving the phone, I noticed that it has only 16gb in storage whereas the phone I sent in for repair has 32g . I called Microsoft mobile and they told me they don't have 32gb version in stock. I have been waiting for it to be back in stock ever since. Since I need a phone for use, I was offered a Lumia 1020 as a temporary phone. However, I am still waiting for my Lumia 1520 as I paid more for the phone and 32gb storage and the Lumia 1020 is a downgrade from my Lumia 1520. I am extremely unhappy about the repair experience! Making me wait for more than 2 months is not acceptable! I demand compensation for the time and energy I have taken to communicate and ship the phone back and forth multiple times and the trouble I have been through.Desired Settlement: I demand to be upgraded to the next flagship phone once it is released. Or I am willing to take a gift card/ discount card to be used for the next flagship phone while keeping the current Lumia 1020.

Review: I mailed a complaint to Microsoft on 9/10/13 regarding faulty Microsoft software. The details of my complaint are outlined below:

Windows 8 is barely functional on a standard, non-touch screen device. I consider myself computer literate, but I have yet to even find any type of Start menu and, months later, still have no idea how to even shut down my laptop properly. The lack of basic functionality of Windows 8 is incredibly frustrating and I have gotten to the point where I don't even want to use my laptop, simply because Windows 8 is so frustrating and the "features" make it impossible to accomplish any real work on the device. Some of my issues with Windows 8 are as follows:

* No shutdown button;

* Unable to import user account - forced to create a new one from scratch;

* Overwhelming/confusing Start screen;

* Unable to close applications;

* No screen theme change options;

* Side-by-side multitasking doesn't work;

* Certain applications don't work anymore/freeze up the system;

* Programs and drivers won't run.

Above are just some of the issues experienced while utilizing Windows 8. This is not including the "features" that are just down right infuriating (i.e. constantly changing to a different screen when I accidentally swipe the upper left-hand corner of the mouse, then forcing me to run through 10 different screens that I don't know how to close just to get back to the screen I was previously using). Desired Settlement: What I would like is for Microsoft to provide me with software for Windows 7, so that I can replace Windows 8 with the previous software on my laptop, thus enabling me to use it once again with no issues -- OR -- to provide me with a full refund for the price of the faulty Windows 8 software.

Business

Response:

Initial Business Response /* (1000, 5, 2013/11/04) */

November 6, 2013

Revdex.com Case Number: XXXXXXXX

Hello [redacted],

My name is [redacted], and I am with the Customer and Field Advocacy Team at Microsoft. Our office received correspondence from the Revdex.com detailing your dissatisfaction with Windows 8, and your request to downgrade to Windows 7.

First and foremost, thank you for taking the time to detail your feedback. I regret this has been a frustrating experience for you.

Per my email sent on October 29th, downgrade rights are available only if you have Windows 8 Professional preinstalled on your machine. If you do have Windows 8 Professional, you will be able to downgrade to Windows 7 Professional or Windows Vista Business. However, in order to move forward with the downgrade, you will need to contact the manufacturer of your PC to determine if they can supply the required Windows 7 files. Your PC manufacturer will have the best information about how to downgrade your specific PC, and in some cases may decide to send you installation media or a PC that has the operating system downgrade already installed.

Again, thank you for taking the time to detail your feedback.

Thank you,

Advocacy Specialist

Microsoft Corporation

Final Consumer Response /* (4200, 11, 2013/11/07) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Microsoft can choose to keep the matter closed all they like, but as far as I'm concerned they have not given me an acceptable solution, so I choose to keep this complaint open.

Final Business Response /* (4000, 9, 2013/11/06) */

November 6, 2013

Revdex.com Case Number: XXXXXXXX

Hello [redacted],

A copy of your follow-up report communication regarding your recent experience with Windows 8 has been reviewed by Microsoft.

We have reviewed our records, and see that we addressed this issue with a response dated November 4th, 2013. Our review of this record and this recent follow up shows that you have not provided any new or additional information to permit us to investigate this report further.

Per my email sent on October 29th, downgrade rights are available only if you have Windows 8 Professional preinstalled on your machine. If you do have Windows 8 Professional, you will be able to downgrade to Windows 7 Professional or Windows Vista Business. However, in order to move forward with the downgrade, you will need to contact the manufacturer of your PC to determine if they can supply the required Windows 7 files. Your PC manufacturer will have the best information about how to downgrade your specific PC, and in some cases may decide to send you installation media or a PC that has the operating system downgrade already installed.

Again, thank you for taking the time to detail your feedback. If we receive additional information on this matter that supports a different resolution, we will gladly reopen this issue and investigate the newly presented information. Until that time, however, Microsoft's response referenced above applies to this situation and this matter will remain closed.

Thank you,

Advocacy Specialist

Microsoft Corporation

Review: I was locked out of my email account and attempted to remedy the issue via on-line tools. I provided correct responses to questions via the retrieval process. This did not work as all I received in responses is automated emails telling me that the answers were incorrect. I called customer service a number of times and nobody is able to resolve the issue of unlocking my account. This account is my main account for receiving information from credit cards, etc. and I need use of it. I am not receiving any help from Microsoft to address the issue as I keep getting pushed off to different departments.Desired Settlement: I want my account unlocked!

Business

Response:

Initial Business Response /* (1000, 5, 2013/10/04) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in gaining access to your @hotmail.com account. Once I received your request, I reached out to our escalation team for assistance. The Account Escalations team reached out to you on 9/27 with instructions on how to move toward unblocking your account, and I followed up with you on 9/27 and on 10/2, however we have not received a response.

Since we haven't received a response, we will presume you were able to access your @hotmail.com account, and are now considering this case closed.

Thank you for contacting us,

Sr. Advocacy Specialist

Microsoft Corporation

Final Consumer Response /* (3000, 7, 2013/10/08) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The business specialist that initially responded to my complaint was unresponsive after that. I sent multiple emails and information to try to resolve my issue and received nothing in return.

Final Business Response /* (4000, 9, 2013/10/18) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in gaining access to your @hotmail.com account. Once I received your request, I reached out to our escalation team for assistance. The Account Escalations team reached out to you on 9/27 with instructions on how to move toward unblocking your account, and have confirmed you as the owner and have sent you a password reset link. I reached out to you on 10/14 and 10/17 to see if you had additional questions, however haven't received a response.

Since we haven't received a response, we will presume you were able to access your @hotmail.com account, and are now considering this case closed.

Thank you for contacting us,

Sr. Advocacy Specialist

Microsoft Corporation

Review: I request service for my Surface tablet and touch cover as the tablet was not turning on and cover had a few buttons not working.

Microsoft advance exchange is not working, me or the Microsoft representative helping me out couldn't get it to work.

Standard exchange was ordered, device was sent in on time but Microsoft canceled my exchange without sending me and email. They currently have the tablet.

I will be purchasing another device from a different manufacturer today ad I need it for work.

Microsoft lied to me when purchasing the tablet for one day turn around. The advance RMA is not functional and standard was canceled.Desired Settlement: Full refund

Review: Dear Revdex.com:

I have a situation in which I am very confused and have had no hope in resolving by the end of the month time frame though I have tried extensively. Since it is Microsoft, I don't know if there is any chance to resolve my complaint especially by the end of the month, but I have had such great experiences with Revdex.com in the past I wanted to try. I am trying to keep my frustration down because it is not effective and I am quite angry with Microsoft at this point with the weeks I have been trying to resolve this problem.

When I purchased a new Windows 8 laptop, I was prompted to sign up for a Microsoft Account being explained that I needed it in order to use the laptop effectively. I had no idea what it was or that it was not even needed. As most Americans tend to do, I didn't read the complete long rules and did not understand the ones I did read but downloaded them for reference just in case. That was my fault.

I no longer have the email address that I used to create the Microsoft Account and cannot access that old email address. Because of that, Microsoft won't allow me to access this "Microsoft Account." I have done much to try to update the email address online and finally got that done without even knowing it, but now I am not being allowed to change my password since I have no idea what it is since the Microsoft Account I originally created the representative says doesn't exist and now this new account exists that they told me did not go through so I am very confused and what they tell me to do to change the password does not work.

I want very much to delete/close this Microsoft Account and must do it by the end of June 2014 because I received an email from Microsoft saying that there are changes to the privacy and rules for the Microsoft Account that I strongly do not agree with and if my account is still active at the end of the month they will enforce these changes, legally taking my non-closure of the account as a consent although I have made it clear that I do not consent and am trying desperately to close the account with no success.

I have researched online, chatted with Microsoft representative and I simply not allowed to retrieve or change my password. I was even told to set up another Microsoft Account because it was the only way to talk with the Level 2 representatives to escalate the problem but I don't even know how to create or use the current one and don't want the one much less a second account. The process to change the password asks for information that I never gave them initially and I do not wish to give them new information now.

I never give accurate date of birth when an online huge organization requests it, but it won't take the date of birth I always use and it won't take my real date of birth. I don't see any reason that Microsoft or [redacted] or [redacted] need to know my accurate DOB because having a name and DOB is all a criminal needs to get quite a bit of information on another person.

I have been "rejected" by email twice saying they can't verify my identity, but the only way to bypass that is to answer questions that I never told them answers to and will give them more personal information than they already know. I already feel violated by their privacy because they have hacked into my computer without my consent and taken over my private local PC login for Windows 8 and have now taken all of my private documents,photos, videos, software and "clouded" them into the online server for Microsoft Account instead of keeping them private on my computer. I no longer have access to my original login on my personal laptop. When I tried to stop the "takeover," some of my most important software would not work and I was not allowed to download the apps or even online the fixes needed to correct the problems between Windows 8 until I did some of this work with the Microsoft Account, yet it clearly states that the programs I use do not need a Microsoft Account to work.

The first Microsoft Account rep hung up on me after I did not respond but she received my message which did not ask for a response but to close my account. My guess is that she did nothing. Her name was [redacted] I asked the next Microsoft representative [redacted] to put a supervisor on to the chat so I could speak with him. (June 22, 2014). He said that would not make a difference because the supervisor would tell me the same thing that I had to open another Microsoft Account or use a friends to communicate with the Level 2 representatives. As I was typing a response, the representative "hung up" on me after a 60 second pause while I was typing. I have the entire chat screenprinted and yes I was angry from beginning to end as it was yet one more frustrating communication in keeping me from simply closing my account. None of their suggestions worked and none of their "escalation" suggestions would work by the end of the month which is the time limit. Their option would go well past Tuesday and then I would lose my rights to the privacy of the information that Microsoft Account has now taken from my personal laptop. I have printed that email also. This is horrendously violating to me as I am still reeling from what [redacted] has done to my privacy as I go online and see their showing my email contacts from about 10 years ago all mixed with business/personal.

All I want is for Microsoft to close my Microsoft Account and separate it from my personal laptop so that I can have privacy. [redacted]@hushmail.com is the Microsoft Account. I do not need Microsoft Account to run my laptop though they said I did in the beginning.

Your complaint process says they have 14 days to respond which they will most likely do AFTER the end of the month which means I will lose my privacy of some very confidential and personal documents on my laptop.

I am very concerned, very angry and believe I am not being allowed a right to close my account by their deadline to lessen my privacy. I should not have to open another unwanted privacy violating Microsoft Account just to talk with Level 2 representatives who are going to tell me that I must provide more personal information to them to close my other unwanted Microsoft Account. I am not paranoid. I know what Microsoft and Google have done to my information already and to other people's.

I want my right to privacy, but customer service for Microsoft is preventing that in this case and I need help to resolve it and if at all possible resolve it by June 30.

I have paperwork to send you for proof of names and times. I wonder if it would be best to fax it if you would give me a fax number?

Thank you for being willing to listen to my complaint. I have had such great responses from Revdex.com in the past to help consumers caught in such webs. Can you please help me with this situation?Desired Settlement: I want Microsoft customer service to close my Microsoft Account [redacted]@hushmail.com and delete all personal information attached to it in their servers.

I want the Microsoft Account [redacted]@hushmail.com to be detached from my Windows 8 login so that I can regain control of my personal information that was loaded onto my Windows 8 PC.

Per Microsoft, if my account is not closed by June 30, I am legally giving consent to the changes in their privacy and rules which I strongly do not give consent to and disagree with, so there is a quick time frame regarding these changes I am requesting. Not sure if that is possible at this point.

Thank you for any help you can offer.

Sincerely,

Review: I have been dealing with Microsoft on a crashing computer for 6 days now. I have made it clear the computer is for business and I need to get it fixed ASAP. My calls have been dropped several times. The techs Tell me they will call back and never do. There is no one that is accountable there, that will help me through my issue. I have pleaded with them to help me resolve my issue and have been ignored. This is the worst customer service I have ever dealt with in my life. Please help!Desired Settlement: I paid 150.00 for their service

Review: Well, I have online Business and I was advertising with [redacted] and it was working smoothly, however Somebody suggested my to go with Microsoft Bing as its cheap than [redacted], So I called them a week before and spoke ti them about the same, and they suggested me to closed down the account with [redacted] and open it with them as it very cheap, So I did the same and created an account was in touch with them for almost a week created the campaigns, Ads, and made lot of changes according to their policy, and everything worked smoothly,One of the their representative ([redacted]) was in touch with me and asked if everything will fine then I only I can continue with Microsoft Bing, or else I can stay with [redacted], he and his few colleagues assured me that I have to fallow the policy and there shouldn't be any problem, and its been three days that the account is not working, called them and informed them about it, and they were like the account is closed and they have no specific reason to give me about it, Asked for the Supervisor [redacted] and informed its been three days that the account is not running and I am losing my business like anything, which is somewhere around $2000 per hour, So I need the account and the money refunded which I lost because of them, he said he can't help and finally asked for a Manager ([redacted]), he was like very rude and said no matter whatever I do they have made the final decision and they won't give me any money neither the account, So I am requesting you to help me to get my money back which is almost $20k which I had lost because of Microsoft Bing.Desired Settlement: Since they have made closed down the account with [redacted] and they suspended the Bing account as well, so I am in loss and getting loss every hour, because I have no other way to run my business now, So in last week I have lost almost $20k which I asked them to refund and they denied and I am looking for the same amount, plus till the time they are not resolving the issue, its like $5k everyday I am losing my business, So in Shot I want my Money should be refunded to me Which is $20000, and if they are going to take time and will not resolve the in long term, it will be again the huge lost for me, and for that amount can be discussed later.

Review: purchased Windows 8.1 to replace Ubuntu operation system on laptop. launched system and the first thing was pop up with upgrade needed for drivers. this pop up contained microsoft logo.

I down loaded this upgrade so I would be up to date so I could download virus protection and office. This download contained a Virus. Now microsoft requires that I spend the price for a subscription( that rivals the cost of the operating system ) to remove the Virus. I asked that they do this service for free because I launched an unprotected system, doing upgrades that were asked of me so I could protect my system and purchase Microsoft programing. Desired Settlement: Please remove the virus for free.

Give future users notice that this is a possibility at start up

Review: I had MSN email services for email accounts which was to help with providing antivirus protection for 10.50 a month recurring on my card. My email was attacked by a virus. As I was unable to reach a person on the phone I messaged them and they locked me out of my account. I have been charged for 3 years and still unable to reach a person or would get a person that claimed I had no account due to the email address they locked was no longer used. 5 customer service reps today and was finally able to stop the billing however I am only getting 10.50 back even though the records show that the account wasn't used. My calcullations show that it is closer to $400 I have overpaid for service that I didn't get.

Product_Or_Service: Email service

Account_Number: [redacted]@msn.com

Desired Settlement: DesiredSettlementID: Other (requires explanation)

refund of the overpayment amount

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/24) */

May 24, 2013

[redacted] HWY **

[redacted] WI XXXXX

RE: Revdex.com Case # XXXXXXXX

Hi Ms. [redacted],

Your complaint filed with the Revdex.com, regarding your issue of receiving a refund for the three years of non-use of your MSN Premium subscription was forwarded to Microsoft on Wednesday, May 15.

Per the Revdex.com process, I am submitting a response through the web site, to provide an update before the May 25 deadline.

I have sent you an email on May 15, 17, and 22 in regards to this case but have not heard back. Before I can determine the appropriate resources to assist, I need the following information:

* I am unable to locate your support case numbers related to unblocking your MSN account

o Can you provide the support case number(s) that Microsoft support technicians provided on the phone?

o Was your MSN account blocked 3 years ago?

* The phone number(s) you called for Microsoft support

Typically, per our Microsoft agreement (http://windows.microsoft.com/en-us/windows-live/microsoft-services-agreement ), all purchases are final and non-refundable. I see that you called in on May 13 to cancel your subscription for the MSN Premium service for the account under: [redacted]@msn.com. The customer service representative was able to provide you with a one-month refund of your service. I see a disclaimer for our one-year subscription that states: Full refund if requested within the first month of purchase; thereafter a maximum of 2 months can be refunded when cancelled.

I have set the expectation to send another email to you on May 28, after the Memorial Day holiday.

Please "reply all" to one of the emails I sent to you directly so that I can immediately follow up with you in regards to your case.

Thank you.

Sincerely,

Microsoft Customer Advocacy - United States

Microsoft Corporation

1 Microsoft Way

Redmond, WA 98052

cc: [redacted] Revdex.com of Alaska, Oregon and Western Washington

Review: product no longer working

I purchased Microsoft office 2010 from best buy. installed it in my computer everything worked fine. all of a sudden it stopped working when I got a virus tried to reinstall kept getting error message saying product key code error finally after SEVERAL attempts to get through to somebody at tech support and they say my key code is only for outlook I still have the original MICROSOFT OFFICE package I bought

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my Microsoft office to work or refund my money plus my time having to deal with these is that put me through the endless circle of the corporate maze.

Review: I purchased a Dell XPS 12 laptop from this store on 12/29/13. Subsequently I started to have issues with the machine. Specifically,

1) There is "image burn" (meaning that faded images from websites would show up in the background after leaving the site).

2) The machine is a two-in-one laptop and tablet. In order to use both features, the screen must rotate from portrait to landscape (and vice versa) in order to use each functionality. The sensors on the machine fail to respond after the machine has been in use for 15 minutes. You must reboot the machine to get it to work again.

After spending over 30 hours on the phone with the manufacturer [redacted] they informed me that these were known defects and they cannot be fixed.

After further research, I found that these issues have been known since the product launched in 2013 and there have been hundreds of complaints related to both of them. See below links.

I called MS to arrange for a return of the product. They claimed that since 30 days had past it was not there problem and nothing could be done about it.

http://en.community.dell.com/support-forums/laptop/f/3518/t/XXXXXXXX.aspx?piXXXX...⇄ />
http://en.community.dell.com/support-forums/laptop/f/3518/t/XXXXXXXX.aspxDesired Settlement: I would like a refund for the product.

Review: I had a Hotmail account for about 15 years. In August 2013, Microsoft decided that I'm not really me & locked my account. I filled out two questionnaires in an attempt to prove that I'm really me. Unfortunately I memorized neither the email addresses of my correspondents nor the subject line of their emails. Microsoft requires both. I certainly know my father's name but don't remember whether I used his full name or only 1st name for my secret question. Although Hotmail is free, Microsoft also wanted a credit card number. I have no idea what credit card I was using 15 years ago. In addition to the questionnaires, I wrote Microsoft a letter & filled out two customer surveys. Nothing works. Microsoft doesn't provide an 800 number (or any other number) for distressed former customers.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to get my email address list from Hotmail. I have a new email account at Gmail. But since I didn't memorize the email addresses of my correspondents, I have no way to contact them in order to give them my new email address.Thank you.

Business

Response:

Initial Business Response /* (1000, 8, 2013/12/05) */

December 5, 2013

Universal City, TX 78148

RE: Revdex.com Case: XXXXXXXX

Dear [redacted],

Microsoft sincerely appreciates the opportunity you have given us to address the concerns you submitted to the Revdex.com under Case XXXXXXXX. We understand that you are unable to access your Hotmail account despite multiple password recovery attempts. Upon receipt of your Revdex.com Case, Microsoft launched an investigation into this incident.

The Hotmail Account Support Team and I have been working with you to try to restore access to your account. However, we have not heard back from you regarding the additional information we requested as of November 18. We have sent multiple emails attempting to follow-up on this request, but have not received any correspondence from you since November 16. Unfortunately, we are unable to assist in resolving this issue without the additional information requested and your cooperation. Therefore, we are forced to close this case at this time.

Should you wish to continue work on this issue at a future date, please update the Revdex.com case with the following information:

1. What is the most recent Secret Question and Secret Answer that you recall for this account?

2. If you are at one of these libraries where you accessed the account in the past, please provide the public IP address that is displayed when you go to http://whatismyipaddress.com/ . The IP address will be the number displayed on the page directly under ''Your IP address Is:''. Please be sure to provide the exact IP address that it shows.

* If you are not at one of the libraries where you accessed the account, you will probably need to go to one of these libraries first to get the IP address. If you can go to each of these libraries to get the IP address for each as described above, this will help increase the chances of passing validation.

As there is no additional action we can pursue regarding this case at this time, Microsoft considers this matter closed.

Best Regards,

Senior Advocacy Specialist

Microsoft Corporation

[redacted] - [redacted]

Redmond, WA 98052

Final Consumer Response /* (2000, 19, 2014/01/13) */

Microsoft unlocked my Hotmail account. I am satisfied with the result. Thank you for your help.