Microsoft Corporation

Review: Company would not let me renew subscription on June 23, 2014 before July 23, 2014 and, informed me to wait until then, was never informed about this.Desired Settlement: renew my subscription to expire, July 23, 2015.

Review: I registered and activated the Microsoft Office 365 Home Premium service on March 2014 as I needed to use my word document. I only needed and wanted to have the service for ONE month. I know for a fact that I didn't register for an auto-renewal because I have no use for this service after March, so I didn't expect that I'll be charge for April in which was charge/processed through my PayPal acct which was connected to by bank acct. My bank charged me a hefty $45 Non-Sufficient-Fee for returning a pre-authorized payment - that I don't even remember authorizing for!!! I called the Customer Service for Billing & Account as after I cancelled that auto-renewal payment yesterday, I received a notice from my PayPal acct notifying me that made another payment to Microsoft!!! Are you kidding me? So I called and the agent explain the payment processed today was meant for May, as the payment processed on May was for April... so on and so on. I explained that whatever those charges are - I don't want to bother about those payments. What I'm very bothered with is the fact that I got charge a $45 NSF for a service that I did not want! I requested for them to even keep those charges but refund me the $45 NSF I got because of them! Of course knowing any greedy company - they refused to refund me nor help me. I offered to provide them with whatever they need as proof that this charge is due to their error. But at the end - no help or any effort at all from them to try to resolved this! They did not only made money out of me, they also destroy my credibility to my bank!Desired Settlement: As I mentioned above - I want the $45 Non-Sufficient-Fee my bank charge me because they processed a payment as auto-renewal that I didn't signed up for!

Review: I purchased Ad-free Outlook.com service from Micrsoft, and the ads remained in my Outlook.com account. Contacting billing support, they verified that my subscription was active and correct, so they tried to push off the case onto technical support, and gave me two phone numbers to try, which I tried IMMEDIATELY while I had billing support still in session. Both phone numbers given to me for technical support IMMEDIATELY informed me that I had to contact Billing support, and that the technical support numbers I had called could not help me. As a result, all that could be done was to have Billing support cancel and refund the service. From what little research online I've done about this, this is all too common an occurrence, with users just being bounced back and forth between billing and technical support until they just give up and cancel the service, and then only if they're lucky enough to cancel within the first month. Microsoft is effectively selling no service, and counting on users not picking up on that until it is too late.Desired Settlement: The ad-free service I paid for, with the ads actually removed, technical support ACTUALLY available, the broken cobranding bar in my Outlook.com site fixed, and an apology from Microsoft for making me have to go to such great lengths to get the service I paid for from them. A company as technically capable and renowned as Microsoft should not be doing this to their users.

Review: On April 9, 2013 I reported that I had purchased a windows 8 pro license code from an online retailer and was unable to use that code. When I called MS to report my problem they told me the code I purchased from the retailer was an MSDN code that shouldn't have been sold to me. I told them I was given multiple codes, all of which didn't work. They told me to report using the MS "how to tell" counterfeit report website, which I did. I was given Counterfeit Report # [redacted] I never received an email confirmation of my report or anything. I have called every week to find out the status and all I am told is that it takes 4-6 weeks, which it has already been 6 weeks and still nothing. All this time I've been waiting to find out if I need to purchase a new license code or if I will get a replacement code for reporting the counterfeiting retailer. Windows asks me to activate every hour and I can't properly use Windows and this waiting game puts me in a very bad situation of not being able to work. I can't believe a company like Microsoft does this to its customers who are reporting counterfeit. Desired Settlement: confirmation that MS will do something to make this process better for other consumers in the future and a replacement windows 8 pro license code.

Business

Response:

Business' Initial Response /* (1000, 7, 2013/05/29) */

May 29, 2013

[redacted] St. [redacted] TX XXXXX

RE: Revdex.com Case: XXXXXXXX

Dear Mr. [redacted],

Microsoft sincerely appreciates the opportunity you have given us to address the concerns you submitted to the Revdex.com under Case XXXXXXXX. We understand that you purchased a download copy of Windows 8 Pro from http://www.[redacted], but the product key provided by the reseller was not genuine. After filing Counterfeit Report [redacted] on the Microsoft ''How to Tell'' website, you waited 6 weeks but did not receive a response from Microsoft regarding replacement software. Upon receipt of your Revdex.com Case, Microsoft launched an investigation into this incident.

As discussed in our email correspondence, I worked with the Microsoft Counterfeit team to review this report and your request for replacement software. We confirmed that the purchase in question is not eligible for complementary replacement from Microsoft as we do not offer replacement for digital downloads of any product. We apologize that this is not the outcome you would prefer. Additional details regarding the complementary replacement program can be found on the How to Tell FAQ website at https://www.microsoft.com/en-us/howtotell/cfr/FAQ.aspx.

For further assistance, please contact http://www.[redacted] to request a refund of the counterfeit software purchased. We recommend purchasing a genuine copy of Windows 8 from an alternate reseller or from Microsoft directly via http://www.microsoftstore.com.

We sincerely appreciate your interest in Windows 8 Pro. Microsoft considers this case closed at this time.

Best Regards,

Senior Advocacy Specialist

Microsoft Corporation

1 Microsoft Way - SammD/2

Redmond, WA 98052

Review: Windows 8 updated to Windows 8.1 without me wanting it to. Also deleted programs and files I need for work and school. Customer Service Complaint.

Windows 8 was updated without me wanting it to update. I never wanted 8.1 I only wanted 8. Now since the update has deleted files and programs I need for school and for work. I can not get either one back. I have tried to get it resolved with Microsoft's Customer Service, but they seem to not know what they are doing, and seem to think my husband and I do not know what we are doing. Not to mention they all are refusing to put a supervisor on the phone. I have my updates turned off and it still did the update. They told me that when it does the update it deletes programs that are not comp. with Microsoft. All my programs are comp. with Microsoft.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want their Customer Service reps to learn that when a customer ask for a supervisor to give them one. Not to play lets send them here or there. And I want them to take the auto update out of Windows 8. If the customer wants to keep 8 they should not be forced into having them updated when they have programs that work and need it does not delete them. They REFUSE to put a supervisor on the phone!I want them to get rid of their people who refuse to put a supervisor on the phone.

Review: I had a working Microsoft Surface until I got home on Friday, November 1st. I turned it on as I always had and I couldn't connect t to the internet. I tried to troubleshoot it for a half hour but since it wouldn't connect, I call the customer service number that was being provided to me on the device's screen. I called and I spoke to a representative that helped me to troubleshoot the device's connection. We tried everything from cleaning cookies, to refreshing the entire device. He pointed out that it could have been a connectivity issue so we re-started the house's modem and router. It felt weird to me that my stepdad owns a Surface as well and his Surface was working at the time of the phone call. Also, my husband was using his I Pad at that same time as well. We tried all of the already mentioned options and nothing worked. The representative told me that we were going to try to refresh the entire device. I was in the middle of an hour phone call when the representative told me he would call me in about 40 minutes when the device was done being refreshed. He called back and the device had been refreshed but still not connecting. The representative was getting done for the day. The last resource was to try to completely restart my Surface to factory settings. He advised me to save all of my pictures to a zip drive because this process would wipe out my entire's device memory. Being that he had to leave, he said he call me the day after to check with me if that solution had fixed the problem. He called next day (Saturday, November 2nd) and I told him that the device was still not working properly. He asked me to go to an establishment where wifi was available and try to connect to the Internet. He told me that if that option didn't work, then he would send me a replacement. I went to [redacted] and tried to connect my device. The same problem occurred. So I waited until the representative called me back and told him that option didn't work as well. He sent me a return confirmation through my email and instructed me to pack my device only but to send the box with it since the Surface is an expensive investment .He told me it would have been 5 to 7 business days until I got a new Surface. I followed all of the instructions that were being given to me, went to FedEx and paid for the appropriate packing of my device. I waited and waited. Throughout the weeks that I waited I also noticed that Surface Customer Service kept on sending me emails with a return confirmation. I just thought that was a system generated email and didn't think that was an actual problem. November 18th, I called the support team and inquired about the long wait. I was told that many mistakes were made by their support team and that each and every time an email was issued (total of 3 times), it was because mistakes were being made by someone. Each and every time there was a problem; they would cancel the initial order and create a new one. Two days after my phone conversation I received an email confirmation attesting that my item was being reviewed and would be shipped in two days. I received my shipment on Friday the 22nd, opened the [redacted] box to find a bubble wrapped Surface that looked far from new. I found dirt stuck to it. They never returned the box that I sent to them to "protect my investment". I paid over $300 for my Surface and I don't even have a box now. I started the device and went through the initial process to find out that my Surface does not function properly. I am able to connect to the internet through the E option but none of the apps work. I cannot connect to the Store, email or anything else. I tried troubleshooting it as I was thought by the representative the first time around but nothing works. This is causing a lot of stress for me being that I have work and school work to get finished. I am not rich and when I bought my Surface I had saved my money for a few months. Desired Settlement: I want Microsoft to replace my Surface with a new model in a box as I deserve. I don't want to go through all the phone calls, I spent hours in the past month trying to resolve a problem that doesn't pertain to me to resolve. I cannot sit and spend my entire days and nights on the phone with the support team trying to figure out what the problem seems to be. I have all of emails saved in case anyone wants to see those. Thank you.

Business

Response:

Initial Business Response /* (1000, 9, 2014/01/09) */

DATE: 1/9/2014

RE: Your complaint to the Revdex.com

Case Number: XXXXXXXXXX

Dear [redacted]

This letter is in response to the email you had addressed to Microsoft Corporation through the Revdex.com of Alaska, Oregon and Western Washington regarding concerns you described with Surface.

As originally stated, your Surface tablet order delays, and customer service issues were causing a frustrating experience, and needed to be addressed immediately. We have since confirmed that you have received a replacement device, and a substitute retail box.

We apologize for any inconvenience you may have experienced and we hope you will continue to be a valued customer. Microsoft now considers this issue closed and will take no further action on the matter. For any support needs in the future, please contact 1-800-Microsoft, or visit our support website, www.surface.com/support.

Sincerely,

Customer Advocacy & Exceptions Management Team

Microsoft Corporation

cc: Revdex.com of Alaska, Oregon and Western Washington

Final Consumer Response /* (2000, 11, 2014/01/11) */

(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] handled the case and he personally made sure throughout the process that I was satisfied. I have my replacement and it works just fine. Thank you for your help.

Review: I purchase an Office 365 Home premium subscription on 11/21/2013. Today, there was an issue with the activation and the software has to be deleted and re-downloaded. I paid for this subscription for 2 months and in addition to that I loose everything that I have done for 2 months. I want my $19.98 refunded and since what I paid for was obviously no good. I contacted support and after an hour on the phone and he messed my computer up so that now nothing runs properly, I am thoroughly aggravated with Microsoft and then I call to get a refund and to my surprise, I get 4 different contact numbers and no one knows how to process my refund.

Product_Or_Service: Office 365 Premium

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of my monies paid or a product activation key that will install the program sufficiently.

Review: The service offered by the phone technicians was incredibly poor as well was the responses, call backs, follow ups, and results.

The problem arose on Thursday, Nov. 28 2013. A recent Windows update failed on my computer and I had to call microsoft in order to figure out the problem. The first technician attempted a few repairs but was unable to figure out the problem. He scheduled for me to talk to a level two technician the next day at 9am. I was contacted by the level two technician and they proceeded to work on my computer via shared desktop control for close to 10 hours. (9AM till 6PM) Due to some lengthy processes I was told that it was ok to hang up and that they would call back at a certain time. The technician never called back, and the major repair that they were attempting (reinstalling windows) failed and my computer was left in a worse condition then it was previously in. I attempted to call tech support again and get further help, but I was only placed on hold for one hour when I first called, and 45 minutes for the second call. Each of those calls ended with me hanging up before I could speak to anyone to assist me. Another "Follow up" member of technicians did finally call me back to ask about the service I had received, when I told him about my issues he promised to have someone call me back within a time frame, though that was never followed through with. I finally had to bring my computer to a local computer repair store. When I described the problem and the steps that were taken to fix it, and when he had the chance to look at my desktop, the repair man there was amazed at what the technicians had done to my computer to attempt to solve my problem. The repairs that they had done had not even come close to being the right solution to address my problem, and had in fact made my circumstances work. The repair man had to wipe my HDD of windows in order to reinstall it and make my computer functional. Due to the Microsoft tech support causing me to need to reinstall windows, and myself not having my product key anymore, I am unable to use Windows as I am stuck with the trial version unless I buy what I already have.

Although I am angry at the loss of the data on my HDD (I am a student, and had some WIP thins on it), I am more angry at the poor reception and follow up that the technicians at Microsoft provided, and the fact that their repairs led to a more serious problem that has ended up with me having to pay for an outside repair as well as a new copy of windows if I want my computer to work again. Desired Settlement: Or me to put this issue to bed and get my computer fully functioning again, all I would like would be a full physical copy of Windows 8 Home premium so I can get it on my HDD and get my computer back to a functional state.

Review: Microsoft sales tech rep sold the latest version of windows (8.1) to me over chat/phone. This was after spending an hour with him to ensure I would be getting the product that would meet my needs. In this chat the sales tech rep told me I could call the Supplemental department the next day to have a DVD sent free of charge. The next day I called the Supplemental department to get the DVD in which they told me I could not use the product I was sold and they did not send DVD's out for free. I explained that I had the chat transcript and could e-mail them the record of what I was told. After 3 hours of various support departments, I was handed off to Technical support that wanted to charge me $99 to resolve my issue. I explained several times that I did not have an installation issue; I had customer service/sales issue. The Technical support employee explained that they are a fee for service organization and could not help me without paying for service. I asked to be transferred to customer service or the complaint department, but he refused. I have paid $70.00 for a product that the company refuses to provide in the manor that was promised. I have the chat transcripts to prove it. I spent over 4 hours in total talking to tech reps and had no resolution to the misrepresentation.Desired Settlement: I want the product I was promised for the price agreed upon in the chat records. I am extremely dissatisfied with the customer service and misrepresentation. I want the company to appoligize for the conduct and conduct training to prevent this issue from occuring again.

Review: Microsoft has locked me out of my hotmail e-mail account because I would not supply them with a phone number. I have been unsuccessfully trying to get back into my account using an alternative e-mail address. That wasn't good enough for them - they want me to disclose too much personal information. I have submitted verification form after verification form to get back into my account.Desired Settlement: I want them to send me an e-mail with a passcode in order for me to access my personal e-mail again.

Review: Over billed for cancelled product, and made to call back 5 times.Desired Settlement: Full refund for monthly payments since date of instalation of another product on same computer using same billing data.

Review: I contacted Microsoft Tech Support for an issue concerning Office 365 payment and got transferred to another tech telling me that I had a virus creating issues with my tablet and for one time fee of $119.95 they could fix the issue and get the Office 365 problem resolved. Considering the transfer was from Microsoft Office tech support chat and my warranty was out of date, I expected to pay for the support. However when the techs got into my tablet and started downloading and "fixing" things, my tablet was unable to re-connect to the support tech. I called the number and told that I would hear from the tech in about 15 minutes. That never occurred. In the mean time I contacted support through chat again and still no results on how to fix the new problems of lack of internet on the desktop side after the previous tech "fixed" things. Ultimately, the tablet was trashed and I have sent 6 hours restoring it to a usable function after spending 6 hours last evening with techs. If I find that my credit card number has been scammed and I am really going to be unhappy! There is no where on the Microsoft website where I can complain about the technical service issues - much less a refund.Desired Settlement: I fully suspect there will be no outcome to this but I feel that the Revdex.com should be aware of a service tech transferring to another tech, require pre-payment for services and then not performing the tasks that was paid for!

Review: I bought a Microsoft Surface Pro 3 128GB tablet in Jan 2015 to teach Math/Physics in my university. The serial number of the product is [redacted]. On March 19, 2015, I heard some rattling sound inside the top right corner of the machine. So I asked a free repair from Microsoft support team because it is in warranty (the service reference number [redacted]). Microsoft asked [redacted] to pick up my tablet, which [redacted] did. During the picking-up, both the [redacted] employee and I took photos of the tablet to show that it was not damaged and the screen was completely fine. Two days later I received a call from [redacted], saying that Microsoft told them the machine had a broken screen and they would investigate. So apparently, the tablet screen was either broken during [redacted] transportation or during the time it stayed in the repair center. After calling Microsoft for many times, they eventually concluded that the broken screen was a customer issue because the package they received is not sufficiently packed, and they will not honor the repair unless I pay another 500-600 USD to replace the screen. Otherwise, they suggested me to contact [redacted] to ask [redacted] to solve the issue. My complaint is that, the package was just fine to send and [redacted] has agreed to the packing when they accepted to deliever my tablet. Otherwise, they would have not accepted to send. And in this case, Microsoft is the main service provider and [redacted] is its partner for delivery. For me, they are just one party because [redacted] is hired by Microsoft anyway. Now Microsoft is asking the customer to pay 500-600 USD to fix something Microsoft should fix for free, and yet her or her partners broke. How could this unfair thing really be done by such a large company?Desired Settlement: I would like Microsoft to resolve the broken screen issue, and fix the rattling sound inside the tablet.If they can do a free replacement, I would also accept that.

Review: In the summer of 2012, I had upgraded my windows xp loaded computer to windows 8 per a website promotion for 49.95 (estimated price). I installed windows 8 on my PC and it didnt work correctly. I called microsoft customer service and the technician was helpful and installed a full version of windows 7 professional on my PC via remote. He gave me a product key.

Approx one year later, as with most PC's, they start to get slowed down and I reinstalled windows 7 pro with the backup disc that the technician had me make and attempted to use the product key given. The key did not work. So I was back on the phone with their customer service and got yet another key and when I asked if I would need to do this everytime, I was told yes, I would need to call in every time I needed to reinstall windows and get a key for my program.

So this last time I needed to call in,I did so before I started the windows installation and went to get the key and he asked me for the prior key I had and he said not to worry that, that key will work again so I was safe to use the old one and go ahead and reinstall my windows 7. I trusted him and hung up and did so. Well the key never worked and then when I called back the next day no one could find my account at all. It was as if it was deleted from their system. I called several different department, was hung up on over 15 times over a course of 4 days, spent hours on hold, would talk to a person and explained my issue more than 30 times to every person I talked to who wouldnt understand me half the time.

I talked to a supervisor once who still couldnt pull up my account and I told him I believed my account was deleted so it didnt have to be dealt with any longer. Why else was it able to be pulled up no problem 4 days ago and now its gone off the face of the planet a few days later? Make no sense. Seem awful fishy to me. So now I dont have any working windows operating system, I cant get my $50 back and have wasted more time than I should ever have had to waste just to get what is rightfully mine. Never in my life have I ever had to deal with such horrible customer service. I have been so upset that my anxiety is through the roof.Desired Settlement: I would like a permanent windows 7 professional product key. One that I dont have to ever call back to get again if I need to reinstall windows again. That is what I paid for, it is what I expect.

Review: I have a previous "Microsoft Live" that was tied to an old Xbox Live Account that I requested be deleted in full (the account and all personal data be removed completely). I requested Microsoft delete this live account almost 3 years ago. It took close to a month of back and forth customer service conversations until they agree to do so. Since then, I still continue to receive email regarding the account's active status. It has not been deleted as I requested. Today I received a notice again that they account is still active. Microsoft requires that I log in to make changes, but logging into the account will only re-activate it. Desired Settlement: A customer service rep from Microsoft to contact me personally until my issue is resolved once and for all.

I only require that Microsoft delete in full the old live ID associated to the XBOX live gamertag FormativeWand and the email addresses:

[redacted]@hotmail.com

[redacted]@gmail.com

These email addresses no longer exist. Sending billing information to them compromises my security.

I still have other active accounts associated with Microsoft that I wish to maintain. This matter is better discussed over the phone.

If they contact me personally, resolve this is a timely fashion for good, then this matter will be resolved.

Review: I purchased a laptop from microsoft store on Feb 19 2013. It comes with a $100 coupon for next purchase. There is nowhere says during the purchase process and when I received coupon code from my email that the coupon will expire in 30 days. I am trying to use the coupon,Apr 25, 2013. And the coupon is invalid. called microsoft, they said it expires in 30 days. I sent them the email I received. there is nowhere saying the coupon will expire in 30 days. But they insist it expires in 30 days and refuse to honor the coupon. I am copying the original email below.

Dear [redacted],

Thank you for ordering from Microsoft. The product that you pre-ordered is now available and your credit card will be charged. Please look for MS *Microsoft Store on your credit card statement.

Order Number: MSXXXXXXXXXXX

Product Name: $100 coupon for your next Microsoft Store online purchase

Quantity Ordered: 1

Release Date: 02/19/2013

$100 coupon for your next Microsoft Store online purchase:

Product key:[redacted]

To view your order or download the product(s) you've purchased please visit your account page.

Additional Questions?

View our help pages, read our return policy, and view your account online.

We are also available at X-XXX-XXX-XXXX.

Please visit the Contact Us page for the list of open hours by timezone.

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,

Microsoft Store Customer ServiceDesired Settlement: I seek damage from microsoft for misrepresent their service/product. I don't want to use the coupon, I want to return the laptop to microsoft for refund and never do business with them.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/05/09) */

May 9, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, April 26th regarding the issues that you experienced when attempting to redeem a $100 coupon that came with your purchase of a new laptop at a Microsoft Store. According the issue description that you provided, you were unable to redeem the coupon because it had expired. You requested a refund of your laptop purchase due to this coupon issue.

[redacted] an Escalations Support Engineer, reached out to you on Monday, April 29th to assist with this concern. He was only able to provide a partial refund option for your laptop since the purchase date was over 30 days ago. However, he was able to offer a $150 coupon to replace the old coupon.

Due to some issues that you had redeeming the $150 coupon that [redacted] provided, you are now working with support on a workaround to purchase the items that you had originally tried to obtain with the coupon. At this time we are waiting to ensure that everything processes correctly so that you do get the value of the $150 towards your purchases.

I will continue to monitor this issue closely to ensure that workaround that support provided is successful. Please let me know if you have any questions as we work through this!

Sincerely,

[redacted] Sr. Advocacy Specialist

GetHelp/Customer and Partner Advocacy - North America

Microsoft Corporation

Business' Final Response /* (-10, 10, 2013/05/23) */

May 23, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, April 26th regarding the issues that you experienced when attempting to redeem a $100 coupon that came with your purchase of a new laptop at a Microsoft Store. According the issue description that you provided, you were unable to redeem the coupon because it had expired. You requested a refund of your laptop purchase due to this coupon issue.

[redacted], an Escalations Support Engineer, worked with you over the last few weeks on a workaround to resolve this issue since there were problems processing your coupon. He contacted you earlier this week to walk you through the details and was able to provide you with $150 worth of merchandise to make up for the issues that you experienced.

At this point, it appears that your concerns have been addressed. I apologize for any frustration this issue has caused. We hope you will continue to be a valued customer.

Sincerely,

[redacted] - Sr. Advocacy Specialist

GetHelp/Customer and Partner Advocacy - North America

Microsoft Corporation

Review: On 12/23/2014 I purchased a laptop computer from Microsoft, Order Number XXXXXXXXXXX. I found the item did not meet the standards that the salesperson told me about on the phone, for instance, software compatibility. I received an RMA for [redacted] to deliver the computer to Microsoft for a refund. The [redacted] delivery was confirmed as 1/13/2014. A previous refund of Windows 8.1 OS was received within three days of their receipt of the product. Now, I am being told that it could take a month to receive my refund of $194.04. There has been no explanation as to why it would be delayed beyond the date of the first refund that I received.Desired Settlement: Refund of $194.04 for the return of a new laptop computer that I had received and tried to use for about a week.

Business

Response:

Final Consumer Response /* (2000, 6, 2015/02/02) */

A full refund of the purchase price has been received.

Review: I purchased a copy of Microsoft Office 2010 in the fall of 2012. It was part of a promotional offer that included an upgrade to Microsoft Office 2013, when available. In my receipt, as well as follow up email, there is no mention that there was a limited time of redemption. The only requirements specified in the email (below) were met by me, but they have not honored the upgrade. I have not been given an upgrade key for Office 2013. I was told that because I did not request the key from Jan, 2014 to May, 2014 that I missed my opportunity to do so. There was no such limitation on my receipt or notification. I feel as though I was mislead. Here is my complaint in more detail on the microsoft website (unanswered)

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_insta...⇄ />
Microsoft Office Pre-Launch Offer

It's as easy as 1, 2, 3:

Buy Office today: Purchase, install, and activate a qualifying Office 2010 product between the offer eligibility period - - from October 19, 2012 to April 30, 2013.

Sign up for an email reminder: Visit Office.com/offer and enter your email address. Microsoft will email you when the new Office products are available.

Get the next version of Office free, when available: When you receive your email from Microsoft, follow the instructions and redeem the Offer at Office.com/offer. See offer eligibility requirements for what is required during the redemption process.Desired Settlement: I would like the Office 2013 Home and Student Product key which was promised in the above purchase.

Review: I purchased a computer that uses Microsoft Windows 8.1 system software and a Microsoft X-Box One Game Controller from a national retailer. I spent 5 hours on two separate occasions my self, and another 5 hours with technical support technicians from the retailer. The technician was able to get the controller to work, but only after downloading some suspicious software from a YouTube site. When I contacted Microsoft X-Box support and then Windows Support. They told me I would have to pay $49.99 to purchase support from them to fix their defect. Desired Settlement: I want Microsoft to fix their defect at their cost. After all, both are Microsoft products, they should work together.

Review: I paid online to renew my yearly subscription to Microsoft office on 9/13/14. I tried for almost 2 weeks to install on my computer and finally called CS tech support on 9/25/14. The agent told me that she did not see where I had paid for the renewal so, "it must have not gone through and you need to go and purchase it and try the install again". I told her that I had already paid for it on the 13th but the money had not been withdrawn from my account so I would do as she suggested and try to install again. I paid again, got a confirmation email, was able to install and then the next day saw that I had been charged twice. Both charges were taken out on the 25th. I spent 20 minutes in an online chat session trying to resolve the issue and kept being told by the CS person [redacted] that I had paid for 2 years. I pointed out that according to their info on my account, I had paid on the 13th and the 25th for the same thing...not for two years and I wanted a refund for one of the transactions. He said that they couldn't help me and they needed to escalate my problem to another department. I asked for the phone number to billing account services because the problem was too difficult to explain in an online chat session. Then I spent the next hour speaking with another CS representative ([redacted]) in another country that didn't understand what happened with the transaction and I must have re-explained myself ten times before he told me that he needed to escalate my issue to another department for further assistance. II was given a service request number and told that "someone would get back to me within 24 hours" which never happened. I just want my refund for the double billing that was charged to my account due to erroneous information given to me by their employee.Desired Settlement: refund of $108.24 but after the time and trouble they have caused due to the problems it created with my checking account and possible insufficient funds, I feel like I should be refunded both charges of $108.24 and given a FREE one year subscription to microsoft office.