Microsoft Corporation

Review: On 12/10/13, I purchased the Christmas deal for the day, a Garmin Forerunner Watch. I selected the item, it was in my cart "at the advertised deal price", I entered my credit card info and hit "place order." After the site "thought" for a moment, my order confirmation #(XXXXXXXXXX) came up on the screen, BUT, the price I was charged was not the deal price, it was much higher. At no time in my cart did it show this price. I feel defrauded. I reached out to customer service to stop the order and was told it would be stopped in 24 hours. When the order was still not canceled but showed on backorder I contacted customer service again and was told it would be stopped. I received an email today, 12/18/13, saying the order was shipped and my account charged, but now I get to return the product to Microsoft. I called customer service and I was told that the prior customer service agent wasn't able to stop the order! Why?? So my bank account has been charged and I get to wait until so many days after the product is received back before I get my money back. Why?? Why do you get to borrow MY money because of YOUR mess up? How about you refund MY money because you committed fraud when I hit place order and approved one amount, but then was charged another amount. Shame on you Microsoft!!Desired Settlement: I want my bank account credited immediately...no waiting for me to refuse the shipment, for it to be sent back to Microsoft and then Microsoft process the order! Microsoft..YOU should have to the one waiting! Don't bully customers by making them wait for their money just because you are some big corporation, we are just that CUSTOMERS! Own your mistakes and make it right!

Review: To whom it may concern,

Since the later portion of last year I have been having serious problems with Microsoft Tech Support. l started having problems on my computer with XP Professional Windows. I called Microsoft Tech Support and told them about the issue. They told me that my XP was out dated and I should buy a newer computer such as Windows 7 or Windows 8. I told them that I could not afford to buy a new computer because I am disabled and living on a limited budget. One of the tech support people told me that they could fix the problem if I paid them $99.00. I told them that I could not pay that amount and that ended the conversation. A few days later My computer started getting download up dates from Microsoft which started fouling up my system and even killed my McAfee Anti Virus protection program.

In or about the middle of January 2013 my computer totally crashed. I contacted Microsoft Tech Support and they told me the same thing. Your XP is outdated. If you pay us $99,00 we can fix the issue. I took my computer back to the store where I bought it from and they re-formatted it and brought it back to normal. That cost me $79.00. Now here in Apri1 2013, Microsoft is doing the same thing again. They have without notice removed my Internet Explorer 8 and replaced it with an older and lesser IE 6.0. There are no new updates to protect your computer for this IE. They have also removed my Service Package 3 or SP3 and replaced it with a lesser SP 2.0. This makes my computer very vulnerable to virus and Malicious attacks even when I am not on the Internet. I question their authority to be able to remove up to date software such as above and replace it with lesser and more vulnerable software and then asking for 99.00 to fix the problem.

I am also sending this information to the Federal communications Commission and asking them to look into this matter. Microsoft could crash my system again just like they did in January. I know this because the same things are happening all over again. Can you also please look into this matter.

Sincerely *

[redacted]Supporting documents redacted by Revdex.com[redacted]

Business

Response:

Business' Initial Response /* (1000, 10, 2013/04/30) */

April 30, 2013

Revdex.com case XXXXXXXX

Dear Mr. [redacted],

This is [redacted] with Microsoft. I received your complaint filed with the Revdex.com regarding an issue you were experiencing with Windows XP. I understand from the report filed that your computer operates on Windows XP and your system was recently downgraded from SP3 and IE 8 to SP 2 and IE6, and as a result you could not use the machine.

On April 30, 2013 [redacted] reached out to you and was able to resolve your issue by uninstalling and reinstalling Nero 7 Essentials, and confirmed that [redacted] Pack 3 for Windows XP and Internet Explorer 8 were already installed on your computer. Per the case notes, you agreed to have the engineer archive your case.

At this time it appears that all your concerns have been addressed an issues resolved. Thank you for the opportunity to help make things right for you. We hope you will continue to be a valued Microsoft [redacted].

Sincerely,

[redacted] S.

Senior Advocacy Specialist GetHelp [redacted] and Partner Advocacy

Consumer's Final Response /* (-5, 12, 2013/05/01) */

[redacted] 5/1/XXXX X:XXPM

Complaint Department,

Yesterday Mr. [redacted] from Microsoft Tech Support worked on my computer system on line and re-assembled the IE8 "Internet Explorer 8," and the SP3 "[redacted] Pack 3." He also helped me fix the Windows Media Player that no longer worked properly.

My system now apears to be working properly as it did when I brought it home from the computer store. It is unfortunate that I had to file a complaint with the Revdex.com and the FCC before Microsoft would correct the damage that they themselves did to my system and then ask for $99.00 to correct the problems. I sincerely hope that this matter will come to the attention of Microsoft Corporation and they won't let it happen again to not only myself but also to others who may have also experienced this isue.

Thank you very much for your assistance in this matter. I hope that I will not have to contact you agsin in the near future telling you that it happened all over again.

If you need any more information, please contact me either by email, home address or by phone. I will be happy to assist.

Consumer Response /* (3000, 18, 2013/07/19) */

[redacted]Please See Attached Documents Online[redacted]

Consumer Response /* (-5, 19, 2013/07/19) */

**Please See Attached Docs Online[redacted]

Business Response /* (4000, 21, 2013/07/25) */

July 25, 2013

Richard Paulis

Revdex.com Case: 22388275

Dear Mr. Paulis,

This is Meghan with the Customer and Partner Advocacy Team at Microsoft. We received more information regarding the case you filed with the Revdex.com. On 7/24 you received a call from Arshad K., a Microsoft Support Engineer, who worked with you to resolve your issues. I received an email from you confirming your issues are resolved, thank you for the follow up.

At this time we will proceed with closing your case, as your technical issues are resolved and you have no further questions. We hope you will continue to be a valued Microsoft customer.

Sincerely,

Meghan S.

Senior Advocacy Specialist

Microsoft Corporation

Consumer Response /* (3000, 27, 2013/08/09) */

I don't know what is going on with Microsoft Corporation but just when it looks like they may have corrected the on going problems and you tell them that it looks OK, they turn right back around and hand you another problem

When you try to let them know that there is a problem they seem to ignore it and not even respond to your e-mail. Here are two problems still at hand:

1. Microsoft Service Feedback is an email that you can not even respond to. Photocopy included.

2. Arshad Khan a Microsoft Tech that worked on my computer insured me that the problems were resolved and gave me an email address to get in touch with him if anything else may occur. Upon encountering this new so called Feedback email from Microsoft I tried to email Mr.Khan at the email address that he gave me [email protected]" and the Post Master emailed me back and stating that there was no such address. So I tried emailing Mr. Khan again at "Arshad Khan (Convergys). This email seemed to go through but I have gotten no response from Mr. Khan.

3. The iast time I spoke to ivir. Khan, I aiso asked him about the Microsoft Security Essentials

program that I have in my system which is supposed to protect your system from Internet Malware and Virus attacks. Mr. Khan told me that Microsoft no longer handles this program and that it has been given to another Company that now handles all the updates and protection. I asked Mr. Khan who this company is and he never answered my question. On or around 7/25/2013 Iventured out on the web and when I was finished and exited the web my system was attacked with 60 PoP-Ups by some unknown website. Since I also have MalwareBytes Anti-Malware virus protection the 60 PoP-Ups were stopped and deleted from my system. What I would like to know is why Microsoft Security Essentials didn't catch it.

I would really like some answers from Microsoft Corporation, but they don't seem to want to answer

my emails. So I have no choice but to send you this follow up and let you know that not it has yet been resolved. it's my computer that is at

risk here, and I think that I deserve the right to use it without constantly worrying about Microsoft sending me email or updates that don't even work or Microsoft Security Essentials that don't even stop Pop-Ups or other Malware that can harm my system. And if there really is another company handling Microsoft Security Essentials, why can't they tell me the name of the company in case I need to contact them and tell them what has gotten through their protection program? Which has in fact already gotten through undetected by their security essentials.

Since I cannot get through to them by emailing them, can your office plea$e try to contact them for me and let them know about these problems now at hand?

I sincerely appreciate your help with these matters and hope that someday soon

Microsoft can do a little more for all those that buy and use their computer systems, and even the XP system that most people choose to continue using.

Business Response /* (4000, 29, 2013/08/15) */

August 15, 2013

Richard Paulis

Revdex.com Case: 22388275

Dear Mr. Paulis,

This is Meghan with the Customer and Partner Advocacy Team at Microsoft. We received more information regarding the case you filed with the Revdex.com. On 8/9 you reported experiencing technical issues again and responded to the Revdex.com and requested follow up. On 8/12 you were contacted by our Support Engineer who was able to confirm resolution of your technical issues. On 8/15 you requested that your case remain open for observation. Microsoft has agreed to keep your case open until 8/23, barring any new technical issues. If no new issues have arisen by this time, we will proceed with archiving your case as resolved.

Please reach out to the Support Engineer directly if you encounter any technical issues over the next week.

Thank you,

Meghan S.

Senior Advocacy Specialist

Microsoft Corporation

Business Response /* (1010, 32, 2013/08/27) */

August 23, 2013

Richard Paulis

Revdex.com Case: 22388275

Dear Mr. Paulis,

This is Meghan with the Customer and Partner Advocacy Team at Microsoft. Our engineers were able to resolve your technical issues and you requested that your case be kept open for observation until 8/23. Microsoft has agreed to keep your case open until 8/23, barring any new technical issues. No new issues have arisen, and you have given permission to close this case.

Please reach out to our engineers directly if your issues occur again.

Thank you,

Meghan S.

Senior Advocacy Specialist

Microsoft Corporation

Consumer Response /* (3000, 39, 2013/12/06) */

Documents attached

Consumer Response /* (-5, 42, 2014/01/08) */

Document attached

Review: I have purchased a valid Windows 8 CD key, and upon reinstalation of the software, Microsoft has refused to honor my key and my windows can not be activated. I have been in many phone conversations, was promised phone calls next day that I never recieved, and was forwarded to disconnected numbers through out the process of trying to resolve this issue with them.Desired Settlement: I want a key that will install windows 8 on my system, even after re-install, without having to call their activation number.

Review: I purchased in Office 2013 in July, 2013. Shortly after the warranty expired, I began having problems with excel crashing for no reason, which prohibited me from working. I contacted Microsoft support, and they told me that I needed to pay $99 for Premium Support in order to get assistance. They also stated that this support would be good for as long as I had the issue with excel - i.e., I would only have to pay it once. This issue persisted, usally on the 6th or 7th day of each month, and I received support on December 7, January 7, Feb. 10 and March 10. I didn't have problems again until June 7, but they were resolved after a software update. On August 6, the problem re-emerged. I contacted Microsoft support, and they stated that my Premium Support had expired and was only good for 30 days. However, the Company had fixed my problem 4 separate times after that initial payment more than 30 days after that initial payment, and they honored their agreement. Furthermore, I check with my Microsoft subscriptions online, and the Premium support was listed as Active, and under expiration date, it said "Unlimited" further supporting my claim that what I had purchased was unlimited support for this issue. Microsoft initially refused to help me and honor the agreement despite this evidentiary support. After 2.5 hours of haggling, they agreed to support me this one time. I have no confidence this issue has been fixed, my account is still active with an unlimited subscription per Microsoft's own records, so they need to continue honoring the agreement as I have zero confidence the issue is solved. The amount of time I have spent on this vs. serving my clients costs me money.Desired Settlement: I want Microsoft to continue honoring the agreement and I would like $1,000 for the amount of time spent convincing Microsoft to honor their contractual agreement which their own records prove was granted, and as punitive damages. The bait and switch going on with this support is borderline fraud.

Review: bought Microsoft office online. it worked however it has now stopped workingDesired Settlement: tried several times online to contact them they send you into an endless maze back to starting point. you click on "contact us" and it is typical corporate maze of no help. I want my money back and or my product working with a discount since it has not lived up to expectations

Business

Response:

Initial Business Response /* (1000, 7, 2013/11/08) */

Hello [redacted],

The engineers have made over twenty attempts to contact you by both phone and email to assist with this issue. If you would like assistance with this issue, please respond directly to the engineers. Without your interaction there is no way for them to validate ownership of the program and activate the program. If there is no response in three days the case will be archived.

Please contact the current engineer directly and include the case number and your preferred callback times and days.

Global Escalation Engineer - Microsoft

Email : [redacted]@microsoft.com

CASE: XXXXXXXXXX

Best regards,

Final Business Response /* (1010, 10, 2013/11/18) */

Hello [redacted],

The engineers have made over twenty attempts to contact you by both phone/voicemail and email to assist with this the validation of ownership and product activation. We have explained on multiple occasions that your interaction with the support engineer is required to validate ownership and activation. To date you have not responded to any of the engineers voicemail or email attempts to contact you and resolve this matter. I feel we have had a reasonable effort to resolve this matter, but you have not engaged with support. The engineer attempted to contact you on the following dates:

10/25/2013 11:32:07 AM Phone Call

10/26/2013 11:24:34 AM Phone Call

10/27/2013 11:52:48 AM Phone Call & Email

10/28/2013 11:07:28 AM Phone Call

10/28/2013 4:17:00 PM Phone Call & Email

10/29/2013 2:13:16 PM Phone Call & Email

10/29/2013 5:21:09 PM Phone Call

10/30/2013 2:31:49 PM Phone Call

10/30/2013 5:24:29 PM Phone Call

10/31/2013 11:51:47 AM Phone Call &Email

11/5/2013 12:42:42 PM Phone Call

11/5/2013 1:26:27 PM Phone Call

11/8/2013 11:17:55 AM Phone Call

11/8/2013 4:24:29 PM Phone Call

11/10/2013 12:12:01 PM Phone Call

11/11/2013 12:21:46 PM Phone Call

11/12/2013 2:51:20 PM Phone Call & Email

11/15/2013 11:50:36 AM Phone Call

Unfortunately, since you have chosen not to engage with support, we cannot assist you and the case has now been closed.

Best regards,

Review: I have a microsoft 2010 starter version. For some reason a couple of days ago I couldn't get into most of my documents unless I agree to purchase office 2010. I looked up customer service number online (X-XXX-XXX-XXXX) and called today. IT took a long time and a promise to solve the problem for me and help me before the lady ([redacted] ???)told me it was a trial version and I had to purchase the full version. I said I could not afford the full version and I just wanted to be able to use my starter version. She said pretty soon I wouldn't be able to use my version at all anymore, but if it was a matter of money, I could purchase a program called open office and she went on to explain how similar it was for $79.99. I did not. I called back again and talked to a guy [redacted] ...? I explained how unhappy I was with my previous phone call and trying to be sold a product instead of fixing my problem. He assured me my computer would be able to be fixed. He also asked for permission to be connected to my computer and diagnose the problem. I again expressed frustration at this and said only if he would be able to help me and fix it because it was a waste of time with the lady. He took 15 minutes to diagnose and then comes on to tell me the services of trial version have stopped and I would need to purchase a full version. I showed him the bookmarked page that says the starter version is NOT a trial version and I should be able to use it how ever long I wanted to. I again explained that I did not want to buy the full version, I just want my starter version. This got through to him and proceeded to tell me my computer is not protected and using my notepad listed things a microsoft technician can do for me and I should take my computer to a microsoft tech every month. He said he would let me know the price. I voiced my frustration and hung up!!This is unbelievable and I have vowed to tell anyone that will listen about the HORRIBLE service or microsoft and their exhausting and frustrating selling techniques. I wasted so much time to be harrased by selling techniques when I trusted the company could fix my problems. Which, by the way, I went and deleted the microsoft office and now I can get into my documents again.....hmmm they could have just told me that in the first place. Now I am worried about what they were doing on my computer for so long. It is disgusting that a person puts their trust in a company that is lying and deceitful!! Desired Settlement: I will expect a new computer if my computer crashes. I do not know what those two techs were doing on my computer besides trying to figure out what they should try to sell to me. I want to experience confidence that I will not run into these problems with my starter version again or send me your full product for free if it truly is going to happen again where I won't be able to use the starter version anymore. I bought my lap top with the starter version and was told that I could use the program without having to purchase the full version. Either the techs were lying or Microsoft itself lies when they say you can use that version.

Business

Response:

Initial Business Response /* (1000, 5, 2013/09/19) */

On 9/18 Microsoft engaged the customer to confirm it's our understanding that the customer called X-XXX-XXX-XXXX and spoke with two representatives who were unable to resolve the issue, but instead suggested that you purchase new software.

Additionally, it's Microsoft's understanding that the customer allowed the representatives access to the machine and as such, the customer is concerned about the future performance as the customer is unsure what may have been done when they worked on the computer.

Microsoft investigated and called the phone number provided and it appears the customer has engaged a third-party company called My Phone Support, which is not Microsoft Support. The company My Phone Support does provide technical support, but they are not affiliated with Microsoft Technical Support and as such, this matter should be directed at that company.

Microsoft has extended the offer to discuss this with matter further with the customer, but has not yet received a response.

Review: I purchased Surface Pro 3 on August 24 (that is the date of my order confirmation). There were no problems out of the box, and no problems up until January. The device's screen has began to come free of the frame. This was realized on January 16, I contacted their tech support on January 20. I am not sure as to how long this was a problem before I realized, as over winter break the device wasn't in use much because I use it mostly for college classes. After speaking to a representative I was either mistaken or misguided on the next process, which was their exchange process. Now, it is over a month later and the problem still hasn't been fixed. They ignore my concerns, and ignore my emails completely. They assume that this should be fixed using my time and/or money, not theirs. The time I've spent on the phone and the amount of emails I've sent is absurd, and now they will not even reply. I have not gotten extremely angry or used any profanity or any such behavior, so their reason for not responding can't be for any legitimate reason.Desired Settlement: I would like my product replaced with a more reliably product, or I would like a full reimbursement. If I have to go through with an exchange, if it must be an exchange for another device, I cant send mine in before having one too replace it due to using it for every class im currently enrolled in.

Review: I have been working on this problem (Microsoft office 2013) since Monday (8-19-2013). The problem keeps getting worst because of the failure to communicate properly within Microsoft. I still have not had the problem fixed and it is causing chaos with my business. I've been on hold for a total of about 25 hours since Monday. Today it is Friday and today alone I have been on hold for about 3 hours already. I am writing this complaint while I am on hold with Microsoft. Every technician I speak to, puts me on hold, and transfers me to someone who knows nothing about my case. They charged my credit card for $239.99, for Microsoft office Home and Business, because they (tech team) said it will resolve my issue. This entire process has been more stressful then I ever imagined.Desired Settlement: The problem to be resolved and my stress to go away! Reimbursement if possible. I upgraded because I was told to, not because I needed/wanted too.

Business

Response:

Initial Business Response /* (1000, 5, 2013/09/03) */

September 3, 2013

Revdex.com Case: XXXXXXXX

Dear [redacted],

This is [redacted] with the Customer and Partner Advocacy Team at Microsoft. I received your complaint filed with the Revdex.com regarding issues you had been experiencing with Office 2013, and your subsequent customer support experience. Microsoft takes customer feedback very seriously, and we appreciate you taking the time to detail your feedback.

Our Escalation Engineer reached out to you on August 31st, and was able to troubleshoot and fix the issues you were experiencing with Outlook 2013. While compensation was offered, you determined you would not need compensation at this time.

At this time, we will be closing this case as resolved. Thank you again for taking the time to submit your feedback. We hope you will continue to be a valued Microsoft customer.

Best Regards,

Review: On 4/29/2014, I needed to access my Microsoft Live account. It had been quite some time since I had accessed it, so I didn't know the username or password. The login page didn't have an option to lookup the username, so I searched my personal Gmail account for any prior correspondence. I found an email from 2012 stating that my new login ID had changed from my gmail account to [redacted]@hotmail.com. I went to the login page, entered the new login ID, and clicked the link to recover the password. A temporary passcode was sent to my Gmail account. Following, I was able to access Microsoft Live under [redacted]@hotmail.com. To my dismay, I noticed that the profile information was completely incorrect with a profile name of "[redacted]." Under aliases, there was a gmail account that was a slight variation from my own. It appeared the actual owner may have accidentally made a typo in his original gmail entry. I now had access to a complete stranger's account, and had changed the password (which he might not ever be able to correct as the primary email on file is mine). I wanted to notify Microsoft right away so they could take the proper steps to reach out to "[redacted]" and fix the situation. After multiple chats and phone calls, no one at Microsoft knew what to do. There was even a chat with an associate titled [redacted] that kept implying that I must be "[redacted]" if I was able to sign in. After explaining the situation line by line, she gave me a telephone number stating that the issue would require a phone call. I then attempted to email the chat transcript to myself; one hour later, I still haven't received it. Regardless, I called Microsoft at the phone number provided. The first time, there was an automatic message saying all account issues can only be handled online, contrary to what [redacted] said. I then decided to call again choosing options that I know would get me to an associate. A gentleman answered the phone after quite some time, only to be disconnected midway through the conversation. I then tried contacting Microsoft again via chat to get a copy of the transcript with [redacted] I was then directed to a link that did not work. As a final attempt, I started one more chat with [redacted] Again, I asked about the transcript with [redacted] and I was told there was a system maintenance that may be causing the delay. I then proceeded to explain the situation regarding the access into "[redacted]" account. Again, I was told to call a phone number. Having taken the last straw, I told [redacted] that I would not be calling only to wait on hold and be disconnected. After informing [redacted] that I would not call again, he terminated the chat without notice.

I spent 1.5 hours just trying to make sure "[redacted]" account be taken care of; in the end, it doesn't appear anything was done (and I'm just more frustrated than before). The main point of my complaint is the disregard for account security. No associate knew what to do nor offered to research the next steps. In my case, I happened to notice the discrepancy as an innocent third party. However, it concerns me gravely to think what would happen if a fraudster were to be able to access an account.Desired Settlement: Properly train associates to handle compromised accounts and/or implement procedures to address such concerns.

I also need a copy of the transcript from my chat with [redacted] at approximately 7:30 PM PST on 4/29/2014.

Review: 1. On 2/5/2015 I tried to upgrade from Microsoft (MS) Windows (Win) 8.0 to Win 8.1. It did not work as MS advertized via several of its blogs and knowledgebase offerings.2. The install process for Win 8.1 was ineffective so I sought support from MS website. This process started 2/6/2015 at 8:46 AM and stretched to 2/13/2015 at 8:45 AM. It should be noted here the timeline was not ongoing. There were times during that week I was informed a technicion would call me, but never did. On one occasion I thought a tech was working with me, only to find they had logged off and gone home (someone with the logon name of [redacted]). After a string of technicians could not assist me effectively, Service Tech [redacted] who informed me she had "taken ownership" of my problem, finally got 8.1 to install by remote Logmein desktop control. At that juncture I began receiving automatic updates. After one of those updates my system began bogging down execution wise. E.G. pressing the Start icon took upwards of 30 seconds to more than a minute to respond to the mouse click on it.3. The following day my system began slowing relative to booting and application execution. For example, booting now takes an average of 6+ minutes, and opening apps takes 1-2 minutes. Win 8.1 said it was reinstalling. I did not institute a reinstall, only a restart when my system hung. On 2/20/2015 at 10:49 AM I called MS Support and spoke to [redacted] who took my problem description and then informed me I would have to "unfortunately" pay for support. PROBLEMS MY SYSTEM IS EXPERIENCING SINCE WIN 8.1 INSTALLED (THE FOLLOWING NOT ALL INCLUSIVE):1. C:\windows\system32\config\system profile\desktop is unavailable2. Microsoft Visual C++ Runtime Library Runtime Error Program: c:\windows\explorer.exe has required the Runtime to terminate3. Systray: Failed to connect to a window service (the System Event Notification Services service)4. OTHER PROBLEMS INCLUDE BUT NOT LIMITED TO: A. C:\WINDOWS\WINSXS\CONHOST.EXE abend B. My 1-TB hard disk's free space dropped from 300 GB to 24.5 GB after 8.1 reinstalled itself. C. Cannot turn on MS Windows Defender or make it automatically start D. Cannot create restore points manually e. some Event triggers not working Product_Or_Service: Windows 8.1Desired Settlement: DesiredSettlementID: Other (requires explanation) Desired Resolution: To have Microsoft assist me with Win 8.1 installation so that it is running efficiently and effectively without losing current data files. The reason is that are other computer systems I am contemplating upgrading to Win 8/8.1 so that the migration to Windows 10, which I am currently running and evaluating on a test system, will be challenge free, if at all possible. The tech takes control of one's system but does not explain what they are doing to negate me calling MS.

Review: Purchased 360 University for my wife for her new laptop because she went back to school. When I tried to install it I had to verify what school she was attending through the academic verification process. She is going to a community college, so they do not provide her a personal email. So I had to email in documentation showing she is attending college, believing that it would download the software as soon as I sent the documentation It didn't, so I contacted customer service to find out why I couldn't download the software. After being on the phone for over an HOUR and transferred four times I was told there was nothing they could de. That it would take up to three days for them to verify the documentation and would send an email. It just sounded to me like everyone I talked to was just tying to pass the issue to someone else. That was on January 20, 2015. I called again today February 2, 2015 and again I was on the phone for over an hour, and again I kept getting transferred, and again nobody was able to help or wanted to help. I paid for this product, I should be able to use it and not have to go through this ridiculous process to install it. Dealing with Microsoft is the worst customer experience I have ever dealt with. A company with all this technology cant figure out how to activate a product of theirs that I paid for. It seems just because they are a large company and provide a product that unfortunately is needed, they don't have to take care of customers that spend hard earned money on their product. I would be embarrassed to work or tell people I work for MicrosoftDesired Settlement: To activate the product I purchased with out having to go through the ringer to activate it and compensated for the more than TWO hours I spent on the phone dealing with their customer support, technical support and billing/account department.

Review: November 7th I noticed fraudulent charges on my card account. Six charges 3-$99.99 and 3-$54.14 six charges in six seconds were recorded on my account. I called Microsoft immediately and was told they had no record of my card being used with them. I have never had an account nor bought anything from microsoft ever. Five days (12th) after reporting the fraudulent charges Microsoft refunded $154.13 and $54.14. They refuse to refund the remaining money to my account. Or to even acknowledge they money that was already refunded.Desired Settlement: I want the remaining money $254.14 returned to my card immediately and for microsoft to apologize for the lie they told me that my card was not in their system, because obviously it was for them to refund part of my money. I want my old card number removed from their inferior system once my credit of 254.14 is returned to my account.

Review: xbox one with kinect from the microsoft store

I ordered this item and I have called multiple times to get the advertised free game that came with this offer. Desired Settlement: the actual free game as advertised

Review: A few weeks ago, my office started receiving undeliverable email messages that were directed towards Microsoft (MS) email servers (msn.com, live.com, outlook.com, and hotmail.com). Our network admin. was able to contact someone at MS tech support initially. The MS tech support person told us that our office was flagged for "email harvesting". We do not send out mass emails within our organization and requested to be unblocked. Several emails were sent by myself and my network admin requesting this, but noone from MS responded. This has gone on for several weeks. We were able to confirm from out ISP (Integra) that only my office's IP is on the MS block list, and no other IP's in the Integra subnet is on the block list. Our Integra technical rep. contacted MS about the block list issue, but MS has refused to help. So, to date, MS has refused support from my business, my network admin's business, and our ISP's business. In the meantime, we have been unable to effectively communicate via email with several clients, colleagues, and consultants. It has impacted our business severely. We are extremely disappointed in the lack of service to date.Desired Settlement: Immediate support and resolution of the block list issue described in my complaint.

Review: During the week of Oct. 13, 2013 I placed an order with Microsoft's Online store to pre-order a Surface tablet and a keyboard. The total cost was $1112.45 and was paid via [redacted]. On their site and in the terms of the pre-order, it is stated that any pre-order that is cancelled prior to the expected shipping date - would not be charged for the order. The expected shipping date given was Oct. 25. Later that week, I had to pay an unexpected car repair bill, which would have left me without enough money to pay for the pre-order. Since it was late Friday night, I had to wait until Saturday morning to call to cancel since their website did not allow me to do so online. I called first thing in the morning and was told by them that the order was cancelled and I would not be charged. Come the following Tuesday, I noticed that they had shipped me the tablet anyway. Seeing that this must of been a mistake, I checked my bank account and found they did charge me for the tablet, which was $971.93. It over-drafted my bank account and I was charged NSF fees. I called Microsoft and was told that I would be called immediately that day from a higher level claims department and that I would be refunded. I called[redacted] as well and was advised that I would be refunded.

By that weekend, it had appeared that the money had gone back into the bank and all was well. I find out then today, Oct. 29, that they went ahead and reprocessed the transaction again and money left my bank yet again. I have received only an email yesterday from Microsoft that they are going to look at the tablet that I did not want to order and maybe process my refund in the next 5-7 business days. This is unacceptable. I do not have money in my bank that I need to pay for the roof over my head, put food on the table, and keep the utilities running. Desired Settlement: I expect a complete and full refund immediately as well as additional compensation for the additional hardships they have put me through such as NSF fees, late payment charges for my bills, etc.

Business

Response:

Initial Business Response /* (1000, 5, 2013/10/31) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in obtaining a refund for your Surface Pro 2 purchase. Once I received your request, I reached out to our escalation team for assistance. I have received word from our escalation specialist that your refund has been processed, and if there are any other questions, you will follow up with him.

As the issue has been resolved, we are now considering this case closed.

Thank you for reaching out to us, and take care!

Advocacy Manager

Microsoft Corporation

Final Consumer Response /* (2000, 7, 2013/11/02) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I was contacted by Microsoft and was promptly provided a full refund. Microsoft also provided a discount code for their online store, for the troubles I had experienced.

I hereby accept this resolution.

Review: This message is concerning the email account [redacted]@hotmail.comDesired Settlement: In the morning of January 16th, 2014. I checked my Inbox and all my emails are gone. After viewing blogs, I leaned that I can go to the Deleted folder and use "Recover Deleted Messages". This option did not work because I was only allowed to recover messages that I personally deleted. A lot of very important emails are missing. I need to get them back. I log into my account using Internet Explore all the time. I also use Microsoft Outlook 2010 and Outlook.com app on my Android phone and they are all synced however Microsoft does it. Therefore, all emails in Inbox have disapeered on all locations; the web, Microsoft Outlook 2010, and Outlook.com by Microsoft for Android. I never made an alias email name. I did not deactivate my account. All emails in all folders still exist, except for the Inbox. Only the Inbox all emails disappeared. I never used Pop3 or any other kind of pop. Can you please recover my inbox emails? Those emails are extremely important. I went through your support.microsoft.com and it's taking for ever for the support team to respond. It is crucial that I get those emails back. I feel that your support team does not have the knowledge to fix the problem from what I experience from their response.

The email account that is being issued is [redacted]@hotmail.com

On support.microsoft.com

SR Number: XXXXXXXXXX

Opened on: 01/19/XXXX XX:XX

Thank you for your support.

Review: To Whom It May Concern, We have always used Microsoft products and for the most part we have always been happy with sales and service but not this time. On December 23, 2013 my son placed an online order at the Microsoft Store. When he added the item to his cart it was "in stock" and we were allowed to complete the transaction for a Microsoft Surface 2 32 GB SKU: PW: P3W-00001. We read the rules for ordering online to be certain that there wouldn't be any issues getting the item in a timely manner. We also chose 2 day shipping which cost us an additional $10.00. I am extremely disappointed in Microsoft and I don't know why a corporation this large hides all of its contact info so consumers have nowhere to turn if they are duped by a product, website, call center, etc. I don't want to take to social media and blast Microsoft but you can bet I will. Bottom line you have taken my money and I want the item shipped immediately, it's fraudulent to take money and not provide the product/service we paid for. It's also wrong to have someone pay for 2 day shipping and then wait 10 + days to ship the product. This item was purchased with my son's Christmas money, Microsoft Corporate should be ashamed for allowing employees to lie, mislead, and mistreat the loyal consumers that made it possible for Microsoft to exist. ORDER # XXXXXXXXXX ORDER DATE: 12-23-2013

Product_Or_Service: Microsoft Surface 2

Order_Number: ORDER # XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Microsoft has already taken my money and provided no service or product. I am not looking for refund, I just want the product shipped/delivered. I also would expect to have the two day delivery I paid extra for refunded. It would be nice if they refunded a portion of the actual order too but I'm guessing they won't.

Review: On April 2, 2010, I contacted Microsoft support to assist with downloading Microsoft Office Home and Student 2010 on my laptop. I was connected with a representative ([redacted])that remoted into my computer to assist. As well, we also chatted via the computer (where I gave him my home number). He informed me that another representative would be assisting me ([redacted]). After hours of him remotely doing work on my computer, he called my home and informed me that another representative ([redacted])would be taking over. This whole process took over 4 hours and at 9:20 pm I received a message via chat that the connection had failed - that it was trying to reconnect. I waited for another hour and was so frustrated that I turned the computer off. I do not know what they did to my computer! I still did not get Microsoft Office 2010 installed and again, I don't know what they did. They were downloading things, extracting files, etc. After working (and worrying) all day, I have came home an called them immediately, As I type this message, I am currently on hold waiting for someone at Level 2 support to come on the line - I have been holding for almost an hour, THIS IS WRONG! I need to have my system fixed or at least restored to the way it was before they did whatever they did. I AM VERY UPSET. Desired Settlement: I want to have Microsoft 2010 installed on my computer and to have it work as it should.

Business

Response:

Business' Initial Response /* (1000, 6, 2013/04/08) */

April 8, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear Ms. [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, April 3rd regarding the experience that you had while working with our support team to install Office Home and Student 2010. I understand that you spent many hours either on hold or troubleshooting the issue with a variety of Support Engineers which led to a frustrating experience overall.

[redacted], a Global Escalation Engineer, contacted you on Thursday, April 4th to assist with this issue. I understand that you gave him permission to archive the support ticket since you had already installed the software successfully prior to his outreach.

At this point, it appears that your concerns have been addressed. I regret to hear your experience was not to your satisfaction and apologize for any frustration this has caused. We hope you will continue to be a valued [redacted].

Sincerely,

[redacted] Senior Advocacy Specialist [redacted] and Partner Advocacy

Review: Bought Microsoft Office and would never download properly to computer. Received no resolution after over 10 hours on phone with techs.

Bought Office for my son's mac for Christmas (as well as one for his sister). He tried to download it and it never downloaded properly. Sister also had difficulty on her laptop but after a couple of weeks got it to work. Hired a IT guy to help me with your Techs to see if could get to work as son needed it for his school projects. After three different days and hours each day on the phone with techs we were told that this was an emerging issue and they would get back in touch. The techs had been remotely on my son's computer and saw that the program did not work and saw where they emailed his only email for a code. When the tech called back he said that it could be fixed and so my IT guy went back to house and tried to do as they instructed. No luck. The last correspondence was there was nothing they could do. There was something about a different email address that was used but this was not the case. My son only has the one and they saw the email in his computer. I tried to call to see if I could speak with a superior and after over an hour and half, I gave them my phone number to contact me back and no one ever did. I am upset that it took many hours to get nothing accomplished. I have bought many Microsoft products for my business and personal use. I bought the Office (student version) in good faith that it would work. The tech's saw where it was never installed properly on my son's computer and where his email was used for correspondence. It went form an emerging issue to sorry nothing we can do and then never returning a call. I have spent more trying to get it to work than if I had just bought a new one. Now I am afraid to buy a new one as it may not download properly and I have wasted even more money and I do not have hours on end to wait on hold with support.

Customer service is very poor and I feel that I wasted what to me is a lot of money for a program that never worked.Desired Settlement: I would like a Microsoft Office for Mac computer that actually works for my son's computer. If this can't be done, I would like a refund or a credit for one that works. He really needs it for school.

Review: I purchased a Microsoft Pro 2 that crashed shortly after I bought it. Microsoft exchanged it for a refurbished one that lasted a week before also experiencing problems. Microsoft agreed to refund my money and gave directions on how to handle the return. I was told it would take 6 to 8 weeks to process. The equipment was returned promptly. I received a call when the surface was received and being processed. They told me at that time that everything was approved. I called 8 weeks later and they said that it had to be escalated to management due to the refund amount but that it was approved and the check would be received in August.I called last Wednesday September 3rd and was told by [redacted] that there had been a delay in receiving the check but that they had it and would be sending it out the next morning. I called Friday September 5th and was told by [redacted] that the check still had not been mailed and would be the end of this week. [redacted] said that they are a third party company and would not give me the name of her company. Two different people at Microsoft today said that the people I have been talking to are in fact a department in Microsoft Corporation. I was transferred by the Microsoft associate back to [redacted] who again said that she does not work for Microsoft and will not tell me who she works for. It has been almost three months since I returned the equipment and no one at Microsoft can help. The only people that will discuss it with me tell me that they are not part of that company, won't tell me who they work for and won't return my money. My return authorization number from Microsoft is XXXXXX.

Product_Or_Service: Surface Pro 2 with Type coverDesired Settlement: DesiredSettlementID: Refund

I would like my money returned immediately. Not next week and not next month. Three months is too long to hold my money. I also want to know if the people I'm dealing with are indeed Microsoft and if not, what company they work for so that I can submit a complaint against them for their unethical business practices.