Microsoft Corporation

Review: I purchased a copy of Microsoft Office 2010 in the fall of 2012. It was part of a promotional offer that included an upgrade to Microsoft Office 2013, when available. In my receipt, as well as follow up email, there is no mention that there was a limited time of redemption. The only requirements specified in the email (below) were met by me, but they have not honored the upgrade. I have not been given an upgrade key for Office 2013. I was told that because I did not request the key from Jan, 2014 to May, 2014 that I missed my opportunity to do so. There was no such limitation on my receipt or notification. I feel as though I was mislead. Here is my complaint in more detail on the microsoft website (unanswered)

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_insta...⇄ />
Microsoft Office Pre-Launch Offer

It's as easy as 1, 2, 3:

Buy Office today: Purchase, install, and activate a qualifying Office 2010 product between the offer eligibility period - - from October 19, 2012 to April 30, 2013.

Sign up for an email reminder: Visit Office.com/offer and enter your email address. Microsoft will email you when the new Office products are available.

Get the next version of Office free, when available: When you receive your email from Microsoft, follow the instructions and redeem the Offer at Office.com/offer. See offer eligibility requirements for what is required during the redemption process.Desired Settlement: I would like the Office 2013 Home and Student Product key which was promised in the above purchase.

Review: I have a previous "Microsoft Live" that was tied to an old Xbox Live Account that I requested be deleted in full (the account and all personal data be removed completely). I requested Microsoft delete this live account almost 3 years ago. It took close to a month of back and forth customer service conversations until they agree to do so. Since then, I still continue to receive email regarding the account's active status. It has not been deleted as I requested. Today I received a notice again that they account is still active. Microsoft requires that I log in to make changes, but logging into the account will only re-activate it. Desired Settlement: A customer service rep from Microsoft to contact me personally until my issue is resolved once and for all.

I only require that Microsoft delete in full the old live ID associated to the XBOX live gamertag FormativeWand and the email addresses:

[redacted]@hotmail.com

[redacted]@gmail.com

These email addresses no longer exist. Sending billing information to them compromises my security.

I still have other active accounts associated with Microsoft that I wish to maintain. This matter is better discussed over the phone.

If they contact me personally, resolve this is a timely fashion for good, then this matter will be resolved.

Review: In the summer of 2012, I had upgraded my windows xp loaded computer to windows 8 per a website promotion for 49.95 (estimated price). I installed windows 8 on my PC and it didnt work correctly. I called microsoft customer service and the technician was helpful and installed a full version of windows 7 professional on my PC via remote. He gave me a product key.

Approx one year later, as with most PC's, they start to get slowed down and I reinstalled windows 7 pro with the backup disc that the technician had me make and attempted to use the product key given. The key did not work. So I was back on the phone with their customer service and got yet another key and when I asked if I would need to do this everytime, I was told yes, I would need to call in every time I needed to reinstall windows and get a key for my program.

So this last time I needed to call in,I did so before I started the windows installation and went to get the key and he asked me for the prior key I had and he said not to worry that, that key will work again so I was safe to use the old one and go ahead and reinstall my windows 7. I trusted him and hung up and did so. Well the key never worked and then when I called back the next day no one could find my account at all. It was as if it was deleted from their system. I called several different department, was hung up on over 15 times over a course of 4 days, spent hours on hold, would talk to a person and explained my issue more than 30 times to every person I talked to who wouldnt understand me half the time.

I talked to a supervisor once who still couldnt pull up my account and I told him I believed my account was deleted so it didnt have to be dealt with any longer. Why else was it able to be pulled up no problem 4 days ago and now its gone off the face of the planet a few days later? Make no sense. Seem awful fishy to me. So now I dont have any working windows operating system, I cant get my $50 back and have wasted more time than I should ever have had to waste just to get what is rightfully mine. Never in my life have I ever had to deal with such horrible customer service. I have been so upset that my anxiety is through the roof.Desired Settlement: I would like a permanent windows 7 professional product key. One that I dont have to ever call back to get again if I need to reinstall windows again. That is what I paid for, it is what I expect.

Review: On 4/29/2014, I needed to access my Microsoft Live account. It had been quite some time since I had accessed it, so I didn't know the username or password. The login page didn't have an option to lookup the username, so I searched my personal Gmail account for any prior correspondence. I found an email from 2012 stating that my new login ID had changed from my gmail account to [redacted]@hotmail.com. I went to the login page, entered the new login ID, and clicked the link to recover the password. A temporary passcode was sent to my Gmail account. Following, I was able to access Microsoft Live under [redacted]@hotmail.com. To my dismay, I noticed that the profile information was completely incorrect with a profile name of "[redacted]." Under aliases, there was a gmail account that was a slight variation from my own. It appeared the actual owner may have accidentally made a typo in his original gmail entry. I now had access to a complete stranger's account, and had changed the password (which he might not ever be able to correct as the primary email on file is mine). I wanted to notify Microsoft right away so they could take the proper steps to reach out to "[redacted]" and fix the situation. After multiple chats and phone calls, no one at Microsoft knew what to do. There was even a chat with an associate titled [redacted] that kept implying that I must be "[redacted]" if I was able to sign in. After explaining the situation line by line, she gave me a telephone number stating that the issue would require a phone call. I then attempted to email the chat transcript to myself; one hour later, I still haven't received it. Regardless, I called Microsoft at the phone number provided. The first time, there was an automatic message saying all account issues can only be handled online, contrary to what [redacted] said. I then decided to call again choosing options that I know would get me to an associate. A gentleman answered the phone after quite some time, only to be disconnected midway through the conversation. I then tried contacting Microsoft again via chat to get a copy of the transcript with [redacted] I was then directed to a link that did not work. As a final attempt, I started one more chat with [redacted] Again, I asked about the transcript with [redacted] and I was told there was a system maintenance that may be causing the delay. I then proceeded to explain the situation regarding the access into "[redacted]" account. Again, I was told to call a phone number. Having taken the last straw, I told [redacted] that I would not be calling only to wait on hold and be disconnected. After informing [redacted] that I would not call again, he terminated the chat without notice.

I spent 1.5 hours just trying to make sure "[redacted]" account be taken care of; in the end, it doesn't appear anything was done (and I'm just more frustrated than before). The main point of my complaint is the disregard for account security. No associate knew what to do nor offered to research the next steps. In my case, I happened to notice the discrepancy as an innocent third party. However, it concerns me gravely to think what would happen if a fraudster were to be able to access an account.Desired Settlement: Properly train associates to handle compromised accounts and/or implement procedures to address such concerns.

I also need a copy of the transcript from my chat with [redacted] at approximately 7:30 PM PST on 4/29/2014.

Review: I purchased in Office 2013 in July, 2013. Shortly after the warranty expired, I began having problems with excel crashing for no reason, which prohibited me from working. I contacted Microsoft support, and they told me that I needed to pay $99 for Premium Support in order to get assistance. They also stated that this support would be good for as long as I had the issue with excel - i.e., I would only have to pay it once. This issue persisted, usally on the 6th or 7th day of each month, and I received support on December 7, January 7, Feb. 10 and March 10. I didn't have problems again until June 7, but they were resolved after a software update. On August 6, the problem re-emerged. I contacted Microsoft support, and they stated that my Premium Support had expired and was only good for 30 days. However, the Company had fixed my problem 4 separate times after that initial payment more than 30 days after that initial payment, and they honored their agreement. Furthermore, I check with my Microsoft subscriptions online, and the Premium support was listed as Active, and under expiration date, it said "Unlimited" further supporting my claim that what I had purchased was unlimited support for this issue. Microsoft initially refused to help me and honor the agreement despite this evidentiary support. After 2.5 hours of haggling, they agreed to support me this one time. I have no confidence this issue has been fixed, my account is still active with an unlimited subscription per Microsoft's own records, so they need to continue honoring the agreement as I have zero confidence the issue is solved. The amount of time I have spent on this vs. serving my clients costs me money.Desired Settlement: I want Microsoft to continue honoring the agreement and I would like $1,000 for the amount of time spent convincing Microsoft to honor their contractual agreement which their own records prove was granted, and as punitive damages. The bait and switch going on with this support is borderline fraud.

Review: I have purchased a valid Windows 8 CD key, and upon reinstalation of the software, Microsoft has refused to honor my key and my windows can not be activated. I have been in many phone conversations, was promised phone calls next day that I never recieved, and was forwarded to disconnected numbers through out the process of trying to resolve this issue with them.Desired Settlement: I want a key that will install windows 8 on my system, even after re-install, without having to call their activation number.

Review: I paid online to renew my yearly subscription to Microsoft office on 9/13/14. I tried for almost 2 weeks to install on my computer and finally called CS tech support on 9/25/14. The agent told me that she did not see where I had paid for the renewal so, "it must have not gone through and you need to go and purchase it and try the install again". I told her that I had already paid for it on the 13th but the money had not been withdrawn from my account so I would do as she suggested and try to install again. I paid again, got a confirmation email, was able to install and then the next day saw that I had been charged twice. Both charges were taken out on the 25th. I spent 20 minutes in an online chat session trying to resolve the issue and kept being told by the CS person [redacted] that I had paid for 2 years. I pointed out that according to their info on my account, I had paid on the 13th and the 25th for the same thing...not for two years and I wanted a refund for one of the transactions. He said that they couldn't help me and they needed to escalate my problem to another department. I asked for the phone number to billing account services because the problem was too difficult to explain in an online chat session. Then I spent the next hour speaking with another CS representative ([redacted]) in another country that didn't understand what happened with the transaction and I must have re-explained myself ten times before he told me that he needed to escalate my issue to another department for further assistance. II was given a service request number and told that "someone would get back to me within 24 hours" which never happened. I just want my refund for the double billing that was charged to my account due to erroneous information given to me by their employee.Desired Settlement: refund of $108.24 but after the time and trouble they have caused due to the problems it created with my checking account and possible insufficient funds, I feel like I should be refunded both charges of $108.24 and given a FREE one year subscription to microsoft office.

Review: I purchased a computer that uses Microsoft Windows 8.1 system software and a Microsoft X-Box One Game Controller from a national retailer. I spent 5 hours on two separate occasions my self, and another 5 hours with technical support technicians from the retailer. The technician was able to get the controller to work, but only after downloading some suspicious software from a YouTube site. When I contacted Microsoft X-Box support and then Windows Support. They told me I would have to pay $49.99 to purchase support from them to fix their defect. Desired Settlement: I want Microsoft to fix their defect at their cost. After all, both are Microsoft products, they should work together.

Review: 1. On 2/5/2015 I tried to upgrade from Microsoft (MS) Windows (Win) 8.0 to Win 8.1. It did not work as MS advertized via several of its blogs and knowledgebase offerings.2. The install process for Win 8.1 was ineffective so I sought support from MS website. This process started 2/6/2015 at 8:46 AM and stretched to 2/13/2015 at 8:45 AM. It should be noted here the timeline was not ongoing. There were times during that week I was informed a technicion would call me, but never did. On one occasion I thought a tech was working with me, only to find they had logged off and gone home (someone with the logon name of [redacted]). After a string of technicians could not assist me effectively, Service Tech [redacted] who informed me she had "taken ownership" of my problem, finally got 8.1 to install by remote Logmein desktop control. At that juncture I began receiving automatic updates. After one of those updates my system began bogging down execution wise. E.G. pressing the Start icon took upwards of 30 seconds to more than a minute to respond to the mouse click on it.3. The following day my system began slowing relative to booting and application execution. For example, booting now takes an average of 6+ minutes, and opening apps takes 1-2 minutes. Win 8.1 said it was reinstalling. I did not institute a reinstall, only a restart when my system hung. On 2/20/2015 at 10:49 AM I called MS Support and spoke to [redacted] who took my problem description and then informed me I would have to "unfortunately" pay for support. PROBLEMS MY SYSTEM IS EXPERIENCING SINCE WIN 8.1 INSTALLED (THE FOLLOWING NOT ALL INCLUSIVE):1. C:\windows\system32\config\system profile\desktop is unavailable2. Microsoft Visual C++ Runtime Library Runtime Error Program: c:\windows\explorer.exe has required the Runtime to terminate3. Systray: Failed to connect to a window service (the System Event Notification Services service)4. OTHER PROBLEMS INCLUDE BUT NOT LIMITED TO: A. C:\WINDOWS\WINSXS\CONHOST.EXE abend B. My 1-TB hard disk's free space dropped from 300 GB to 24.5 GB after 8.1 reinstalled itself. C. Cannot turn on MS Windows Defender or make it automatically start D. Cannot create restore points manually e. some Event triggers not working Product_Or_Service: Windows 8.1Desired Settlement: DesiredSettlementID: Other (requires explanation) Desired Resolution: To have Microsoft assist me with Win 8.1 installation so that it is running efficiently and effectively without losing current data files. The reason is that are other computer systems I am contemplating upgrading to Win 8/8.1 so that the migration to Windows 10, which I am currently running and evaluating on a test system, will be challenge free, if at all possible. The tech takes control of one's system but does not explain what they are doing to negate me calling MS.

Review: I purchased Surface Pro 3 on August 24 (that is the date of my order confirmation). There were no problems out of the box, and no problems up until January. The device's screen has began to come free of the frame. This was realized on January 16, I contacted their tech support on January 20. I am not sure as to how long this was a problem before I realized, as over winter break the device wasn't in use much because I use it mostly for college classes. After speaking to a representative I was either mistaken or misguided on the next process, which was their exchange process. Now, it is over a month later and the problem still hasn't been fixed. They ignore my concerns, and ignore my emails completely. They assume that this should be fixed using my time and/or money, not theirs. The time I've spent on the phone and the amount of emails I've sent is absurd, and now they will not even reply. I have not gotten extremely angry or used any profanity or any such behavior, so their reason for not responding can't be for any legitimate reason.Desired Settlement: I would like my product replaced with a more reliably product, or I would like a full reimbursement. If I have to go through with an exchange, if it must be an exchange for another device, I cant send mine in before having one too replace it due to using it for every class im currently enrolled in.

Review: On April 2, 2010, I contacted Microsoft support to assist with downloading Microsoft Office Home and Student 2010 on my laptop. I was connected with a representative ([redacted])that remoted into my computer to assist. As well, we also chatted via the computer (where I gave him my home number). He informed me that another representative would be assisting me ([redacted]). After hours of him remotely doing work on my computer, he called my home and informed me that another representative ([redacted])would be taking over. This whole process took over 4 hours and at 9:20 pm I received a message via chat that the connection had failed - that it was trying to reconnect. I waited for another hour and was so frustrated that I turned the computer off. I do not know what they did to my computer! I still did not get Microsoft Office 2010 installed and again, I don't know what they did. They were downloading things, extracting files, etc. After working (and worrying) all day, I have came home an called them immediately, As I type this message, I am currently on hold waiting for someone at Level 2 support to come on the line - I have been holding for almost an hour, THIS IS WRONG! I need to have my system fixed or at least restored to the way it was before they did whatever they did. I AM VERY UPSET. Desired Settlement: I want to have Microsoft 2010 installed on my computer and to have it work as it should.

Business

Response:

Business' Initial Response /* (1000, 6, 2013/04/08) */

April 8, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear Ms. [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Wednesday, April 3rd regarding the experience that you had while working with our support team to install Office Home and Student 2010. I understand that you spent many hours either on hold or troubleshooting the issue with a variety of Support Engineers which led to a frustrating experience overall.

[redacted], a Global Escalation Engineer, contacted you on Thursday, April 4th to assist with this issue. I understand that you gave him permission to archive the support ticket since you had already installed the software successfully prior to his outreach.

At this point, it appears that your concerns have been addressed. I regret to hear your experience was not to your satisfaction and apologize for any frustration this has caused. We hope you will continue to be a valued [redacted].

Sincerely,

[redacted] Senior Advocacy Specialist [redacted] and Partner Advocacy

Review: During the week of Oct. 13, 2013 I placed an order with Microsoft's Online store to pre-order a Surface tablet and a keyboard. The total cost was $1112.45 and was paid via [redacted]. On their site and in the terms of the pre-order, it is stated that any pre-order that is cancelled prior to the expected shipping date - would not be charged for the order. The expected shipping date given was Oct. 25. Later that week, I had to pay an unexpected car repair bill, which would have left me without enough money to pay for the pre-order. Since it was late Friday night, I had to wait until Saturday morning to call to cancel since their website did not allow me to do so online. I called first thing in the morning and was told by them that the order was cancelled and I would not be charged. Come the following Tuesday, I noticed that they had shipped me the tablet anyway. Seeing that this must of been a mistake, I checked my bank account and found they did charge me for the tablet, which was $971.93. It over-drafted my bank account and I was charged NSF fees. I called Microsoft and was told that I would be called immediately that day from a higher level claims department and that I would be refunded. I called[redacted] as well and was advised that I would be refunded.

By that weekend, it had appeared that the money had gone back into the bank and all was well. I find out then today, Oct. 29, that they went ahead and reprocessed the transaction again and money left my bank yet again. I have received only an email yesterday from Microsoft that they are going to look at the tablet that I did not want to order and maybe process my refund in the next 5-7 business days. This is unacceptable. I do not have money in my bank that I need to pay for the roof over my head, put food on the table, and keep the utilities running. Desired Settlement: I expect a complete and full refund immediately as well as additional compensation for the additional hardships they have put me through such as NSF fees, late payment charges for my bills, etc.

Business

Response:

Initial Business Response /* (1000, 5, 2013/10/31) */

Hi [redacted],

I received your request to the Revdex.com of Alaska, Oregon & Western Washington for assistance in obtaining a refund for your Surface Pro 2 purchase. Once I received your request, I reached out to our escalation team for assistance. I have received word from our escalation specialist that your refund has been processed, and if there are any other questions, you will follow up with him.

As the issue has been resolved, we are now considering this case closed.

Thank you for reaching out to us, and take care!

Advocacy Manager

Microsoft Corporation

Final Consumer Response /* (2000, 7, 2013/11/02) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I was contacted by Microsoft and was promptly provided a full refund. Microsoft also provided a discount code for their online store, for the troubles I had experienced.

I hereby accept this resolution.

Review: To Whom It May Concern, We have always used Microsoft products and for the most part we have always been happy with sales and service but not this time. On December 23, 2013 my son placed an online order at the Microsoft Store. When he added the item to his cart it was "in stock" and we were allowed to complete the transaction for a Microsoft Surface 2 32 GB SKU: PW: P3W-00001. We read the rules for ordering online to be certain that there wouldn't be any issues getting the item in a timely manner. We also chose 2 day shipping which cost us an additional $10.00. I am extremely disappointed in Microsoft and I don't know why a corporation this large hides all of its contact info so consumers have nowhere to turn if they are duped by a product, website, call center, etc. I don't want to take to social media and blast Microsoft but you can bet I will. Bottom line you have taken my money and I want the item shipped immediately, it's fraudulent to take money and not provide the product/service we paid for. It's also wrong to have someone pay for 2 day shipping and then wait 10 + days to ship the product. This item was purchased with my son's Christmas money, Microsoft Corporate should be ashamed for allowing employees to lie, mislead, and mistreat the loyal consumers that made it possible for Microsoft to exist. ORDER # XXXXXXXXXX ORDER DATE: 12-23-2013

Product_Or_Service: Microsoft Surface 2

Order_Number: ORDER # XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Microsoft has already taken my money and provided no service or product. I am not looking for refund, I just want the product shipped/delivered. I also would expect to have the two day delivery I paid extra for refunded. It would be nice if they refunded a portion of the actual order too but I'm guessing they won't.

Review: This message is concerning the email account [redacted]@hotmail.comDesired Settlement: In the morning of January 16th, 2014. I checked my Inbox and all my emails are gone. After viewing blogs, I leaned that I can go to the Deleted folder and use "Recover Deleted Messages". This option did not work because I was only allowed to recover messages that I personally deleted. A lot of very important emails are missing. I need to get them back. I log into my account using Internet Explore all the time. I also use Microsoft Outlook 2010 and Outlook.com app on my Android phone and they are all synced however Microsoft does it. Therefore, all emails in Inbox have disapeered on all locations; the web, Microsoft Outlook 2010, and Outlook.com by Microsoft for Android. I never made an alias email name. I did not deactivate my account. All emails in all folders still exist, except for the Inbox. Only the Inbox all emails disappeared. I never used Pop3 or any other kind of pop. Can you please recover my inbox emails? Those emails are extremely important. I went through your support.microsoft.com and it's taking for ever for the support team to respond. It is crucial that I get those emails back. I feel that your support team does not have the knowledge to fix the problem from what I experience from their response.

The email account that is being issued is [redacted]@hotmail.com

On support.microsoft.com

SR Number: XXXXXXXXXX

Opened on: 01/19/XXXX XX:XX

Thank you for your support.

Review: A few weeks ago, my office started receiving undeliverable email messages that were directed towards Microsoft (MS) email servers (msn.com, live.com, outlook.com, and hotmail.com). Our network admin. was able to contact someone at MS tech support initially. The MS tech support person told us that our office was flagged for "email harvesting". We do not send out mass emails within our organization and requested to be unblocked. Several emails were sent by myself and my network admin requesting this, but noone from MS responded. This has gone on for several weeks. We were able to confirm from out ISP (Integra) that only my office's IP is on the MS block list, and no other IP's in the Integra subnet is on the block list. Our Integra technical rep. contacted MS about the block list issue, but MS has refused to help. So, to date, MS has refused support from my business, my network admin's business, and our ISP's business. In the meantime, we have been unable to effectively communicate via email with several clients, colleagues, and consultants. It has impacted our business severely. We are extremely disappointed in the lack of service to date.Desired Settlement: Immediate support and resolution of the block list issue described in my complaint.

Review: I purchased a Microsoft Pro 2 that crashed shortly after I bought it. Microsoft exchanged it for a refurbished one that lasted a week before also experiencing problems. Microsoft agreed to refund my money and gave directions on how to handle the return. I was told it would take 6 to 8 weeks to process. The equipment was returned promptly. I received a call when the surface was received and being processed. They told me at that time that everything was approved. I called 8 weeks later and they said that it had to be escalated to management due to the refund amount but that it was approved and the check would be received in August.I called last Wednesday September 3rd and was told by [redacted] that there had been a delay in receiving the check but that they had it and would be sending it out the next morning. I called Friday September 5th and was told by [redacted] that the check still had not been mailed and would be the end of this week. [redacted] said that they are a third party company and would not give me the name of her company. Two different people at Microsoft today said that the people I have been talking to are in fact a department in Microsoft Corporation. I was transferred by the Microsoft associate back to [redacted] who again said that she does not work for Microsoft and will not tell me who she works for. It has been almost three months since I returned the equipment and no one at Microsoft can help. The only people that will discuss it with me tell me that they are not part of that company, won't tell me who they work for and won't return my money. My return authorization number from Microsoft is XXXXXX.

Product_Or_Service: Surface Pro 2 with Type coverDesired Settlement: DesiredSettlementID: Refund

I would like my money returned immediately. Not next week and not next month. Three months is too long to hold my money. I also want to know if the people I'm dealing with are indeed Microsoft and if not, what company they work for so that I can submit a complaint against them for their unethical business practices.

Review: Bought Microsoft Office and would never download properly to computer. Received no resolution after over 10 hours on phone with techs.

Bought Office for my son's mac for Christmas (as well as one for his sister). He tried to download it and it never downloaded properly. Sister also had difficulty on her laptop but after a couple of weeks got it to work. Hired a IT guy to help me with your Techs to see if could get to work as son needed it for his school projects. After three different days and hours each day on the phone with techs we were told that this was an emerging issue and they would get back in touch. The techs had been remotely on my son's computer and saw that the program did not work and saw where they emailed his only email for a code. When the tech called back he said that it could be fixed and so my IT guy went back to house and tried to do as they instructed. No luck. The last correspondence was there was nothing they could do. There was something about a different email address that was used but this was not the case. My son only has the one and they saw the email in his computer. I tried to call to see if I could speak with a superior and after over an hour and half, I gave them my phone number to contact me back and no one ever did. I am upset that it took many hours to get nothing accomplished. I have bought many Microsoft products for my business and personal use. I bought the Office (student version) in good faith that it would work. The tech's saw where it was never installed properly on my son's computer and where his email was used for correspondence. It went form an emerging issue to sorry nothing we can do and then never returning a call. I have spent more trying to get it to work than if I had just bought a new one. Now I am afraid to buy a new one as it may not download properly and I have wasted even more money and I do not have hours on end to wait on hold with support.

Customer service is very poor and I feel that I wasted what to me is a lot of money for a program that never worked.Desired Settlement: I would like a Microsoft Office for Mac computer that actually works for my son's computer. If this can't be done, I would like a refund or a credit for one that works. He really needs it for school.

Review: xbox one with kinect from the microsoft store

I ordered this item and I have called multiple times to get the advertised free game that came with this offer. Desired Settlement: the actual free game as advertised

Review: November 7th I noticed fraudulent charges on my card account. Six charges 3-$99.99 and 3-$54.14 six charges in six seconds were recorded on my account. I called Microsoft immediately and was told they had no record of my card being used with them. I have never had an account nor bought anything from microsoft ever. Five days (12th) after reporting the fraudulent charges Microsoft refunded $154.13 and $54.14. They refuse to refund the remaining money to my account. Or to even acknowledge they money that was already refunded.Desired Settlement: I want the remaining money $254.14 returned to my card immediately and for microsoft to apologize for the lie they told me that my card was not in their system, because obviously it was for them to refund part of my money. I want my old card number removed from their inferior system once my credit of 254.14 is returned to my account.

Review: Purchased 360 University for my wife for her new laptop because she went back to school. When I tried to install it I had to verify what school she was attending through the academic verification process. She is going to a community college, so they do not provide her a personal email. So I had to email in documentation showing she is attending college, believing that it would download the software as soon as I sent the documentation It didn't, so I contacted customer service to find out why I couldn't download the software. After being on the phone for over an HOUR and transferred four times I was told there was nothing they could de. That it would take up to three days for them to verify the documentation and would send an email. It just sounded to me like everyone I talked to was just tying to pass the issue to someone else. That was on January 20, 2015. I called again today February 2, 2015 and again I was on the phone for over an hour, and again I kept getting transferred, and again nobody was able to help or wanted to help. I paid for this product, I should be able to use it and not have to go through this ridiculous process to install it. Dealing with Microsoft is the worst customer experience I have ever dealt with. A company with all this technology cant figure out how to activate a product of theirs that I paid for. It seems just because they are a large company and provide a product that unfortunately is needed, they don't have to take care of customers that spend hard earned money on their product. I would be embarrassed to work or tell people I work for MicrosoftDesired Settlement: To activate the product I purchased with out having to go through the ringer to activate it and compensated for the more than TWO hours I spent on the phone dealing with their customer support, technical support and billing/account department.