Microsoft Corporation

Review: I purchased Windows 8.1 and the software not only crash in my PC I can't do any downloads. After re- installing the software several times. I can't do any updates.I call up Microsoft y several occasions I have a case # XXXXXXXXXX. Tech support was available once fixing my software for 3 hrs.

Tech support refereed me to to level 2. tech support did make appointment to continue the repairs for 8/22/14, they didn't call or repair loosing a day of work and money. Didn't call during that that. Today 8/23/14 I call again when I did they put me on-hold for like 1 hr and more.

They just hang up the line and my pc is still not working I have the software # [redacted]XXXXX-[redacted] This is unbelievable.

http://www.infoworld.com/t/microsoft-windows/the-new-kb-XXXXXXX-windows-81-updat...⇄ Settlement: My money back plus a day of work total

windows 8.1= $ 100.00

Day of work =$ 250.00

total= $350.00

Review: I have a copy of Microsoft windows 7 premium home edition installed on my laptop. the program is telling me that the key is not valid, this is the same key that has been on the system since it was installed by [redacted]. I went on their website and had them verify that this was indeed a genuine copy of windows. I contacted Microsoft to have them alleviate the problem. they wanted to know what the key was but I explained that I could not read the key off the sticker on the bottom of the laptop because it was worn off. I was told that even though they still service this program the cannot give me a new key, instead they tried to sell me a windows 8 or a service agreement for $99.00 dollars, which amazingly they could fix my problem once I purchased it. Desired Settlement: I would like a functioning key for my windows program.

Review: [redacted]

It has been a month that I've gone without my working phone.

Last year I went to the Microsoft store on Oct 19 and purchased a Nokia Lumia 1020 phone in yellow. At the store I inserted a Wind Mobile sim card to ensure the device would work properly. To my delight as I had read on the internet, it did and I purchased the phone. This phone cost me roughly $610.20. This past summer the camera stopped focusing on distant objects - I brought it into the store on August 16th where I purchased it. They told me that it was covered under warranty and would be a free repair - they made a note of the camera issue for when I would next come into the store. At the time, I did not want to be without my phone for 3 weeks - but they documented the issue. I waited until October 6th to bring my phone in. On October 6th I brought it back to the yorkdale store for repair. I was told it would only take a few weeks to fix the issue.

Two weeks later I came to pick up my phone on October 17. At the store both I and the Microsoft employee noted that there was now yellow paint at the upper left hand corner under the glass of the screen. This had not been there when I brought it in (I have a case always on my phone). It was obvious this had happened during the repair process because it was lodged right under the screen. The employee offered, without my prompting to hand me a new phone out of the box. I thanked him profusely because my warranty was coming almost due. He said instead of making me wait to have it sent back, due to the damage they had caused, he would just hand me a new phone out of the box. I asked then and there if this phone he handed me would work on Wind because my warranty was coming due and he refused to let me take the new box to walk away with. He told me it would and reluctantly allowed me to take a snapshot of the new box that he said he could not give me. I walked away but then on returning home, inserted my sim card and the phone did not work with Wind mobile. I immediately went back to the store - the employee I had talked to was no longer there (about 2 hours had passed). That employee told me that Microsoft did not have any Nokia 1020s that would work with Wind. He mentioned that the Microsoft store had no stock of unlocked phones and told me to go to [redacted] or try to unlock the phone online. I went to [redacted] the next day and they told me that it was not registered in their system. I would have to become a [redacted] customer and pay $50 before they could try to see if they could make it work on Wind. I then reluctantly went online to the unlocking service the second employee told me about. I got multiple answers back that the phone was not unlockable.

[redacted] had told me to also get in touch with Nokia. Nokia only has online support so I chatted with a woman who said there was nothing she could do because it was a [redacted] phone. She suggested I talk to the repair centre where the phone was repaired and ask for my original phone back. She said Nokia was not responsible for any of this - even though the warranty was theirs!! I contacted the repair centre the next day and all the employee who answered would say is to talk to Microsoft since they sent it in on my behalf.

So I called 1800Microsoft and after getting forwarded on for at least half hour between 'wrong departments' - I got a very kinda man who spoke with me. He said I needed a restriction code and that he would be able to provide it to me within 4 business days. He took down my phone number and email address. I was elated and proceeded to wait the four business days but received no call or email. I then called Microsoft on Friday again and no one out of 5 different departments that I spoke with could help. The reference number that he had given me, X-XXXXXXXXXXX, was not recognizable by anyone. At this point a very kind sales rep said he would personally call the Microsoft store at Yorkdale where I got the replacement and speak with a manager. I got on the phone with them and the manager said he had would put aside a phone for me with an employee if I could get there before store close. I rushed early out of work to get there for 9pm and found the employee I was told to speak to.

THat employee was told nothing of the situation - he was extremely sympathetic though. He said they had no more phones in yellow that would work on Wind and that they don't make them anymore. I then asked for my original phone back so it can just be repaired from the damage that the repair centre had made. I was told it was in the warehouse and impossible.

The employee tried to make the situation better by handing me a black phone that would work on Wind. I told him that I wouldn't take it because I love the colour of my yellow phone that I paid $600 dollars for - that was alot of the reason of my buying it. I asked him to document all of this, because at one point the [redacted] rep told me there was no way to prove my phone was legitimately purchased. The Microsoft employee understood and again offered without my prompting to find a Telus version of the phone and put it aside for me to see if it could be unlocked. So I walked out with a black phone and waited for an email from the Microsoft employee. That night he sent me a picture of a serial number on a box and told me to see if I could get it unlocked online. Last night I again reluctantly went online and tried this. After 12 hours that website told me they couldn't unlock the phone. I went into the yorkdale store again this morning and another employee took down my information to see if she can get someone from Nokia to send along a replacement version of my model that could work that wouldn't be tied down to [redacted]. She told me there is no way my phone would have worked on Wind and that getting replacement phones in yellow of my original model would all be locked to [redacted]. Eventually after telling her the whole story she was very sympathetic but firm in saying there was nothing they could do. She is now going to try and get in touch with a Nokia rep herself and try to get back to me within the week.

The problem is, there is no more paper trail for any of this. Everytime I speak to someone new, they all have something different to say. At this point, I've spoken with at least 12 different people about the issue in-depth. No one has given me a solution to the matter.

I have told everyone that I was extremely happy with my phone, it was beautiful worked well and, until the camera glitch, took gorgeous pictures. That's why I paid $610 for it.

I am extremely overwhelmed and don't want to make my full time job tracking down the process that should have been followed with my phone. At this point I have told the store employees I would be happy with my old phone back if they just repair the damage they caused to it. For some reason, they say this is impossible.

I don't know what to do anymore - I bought a product that was under warranty. The device manufacturer doesn't have a contact phone number only online chat and is unwilling to help. The Microsoft store where I purchased the device has amazing employees who keep trying to help me but end up making the situation worse.

My original device is now a few days over a year old and I'm told that 1) my phone should never have worked on Wind 2) I can't get my original phone back 3) there is nothing more that can be done.

I just want my original phone back and repaired - I'm not asking for much. Or even a replacement of the same yellow model.

I now have in my possession a black model of the phone that I was given temporarily while they sort the matter with Nokia out - but I don't want to wait another 2 weeks and have no paper trail anymore with no one acknowleding the fact that my phone was damaged by a repair team and that I am out to lunch for thinking I can get a working replacment.

I never wanted a replacment, just my phone back and fixed. I have been more than patient, gone through hoops to figure out who to speak to and all because they damaged my phone when I brought it in for repair. I paid alot of money for a yellow Nokia 1020 and would like to have my model back in working condition.Desired Settlement: My original yellow 1020 back OR a replacement 1020 yellow model that works on Wind. OR give me my money back.

Review: Microsoft Corporation issued a standard computer generated update to their Windows operating program on October 18, 2014. When the Microsoft Windows update was completed, the Microsoft Office 2010 product was disabled, leaving the office software inaccessible. There is no access to open the Microsoft Office 2010 program and no ability to view existing Microsoft Office 2010 documents.

Microsoft Corporation advised that the company no longer provides support for the Microsoft Office 2010 product. This information was provided on November 4, 2014. We believe there is a possibility that Microsoft Corporation may have intentionally disabled the Microsoft Office 2010 product in order to promote the sale of the new Microsoft Office 365 product, which is an annual subscription based product. The Microsoft Corporation support team promoted the Microsoft Office 365 as the only solution to correct the error, in order to access office documents.

(We were also unable to access our online account at microsoft.com)Desired Settlement: We believe that Microsoft Corporation was responsible for disabling the Microsoft Office 2010 product with their Microsoft Windows update and, therefore, should be able to correct the error and provide access to the office program for immediate use. (We need immediate access to our documents created over the past four (4) years.) If the Microsoft Office 2010 product is truly inaccessible and unavailable, then Microsoft Corporation should provide an update product for immediate use with penalty.

Solution: We would appreciate immediate access to our Microsoft Office 2010 product, or a new updated version of Microsoft Office provided without penalty, with restoration and access to our online account at microsoft.com.

Review: On 26-Nov-2014 at 12:30am in the morning a laptop at the link http://www.microsoftstore.com/store/msusa/en_US/pdp/Dell-Inspiron-15-iXXXXX-XXXX...⇄ was advertised as mark down by $300. When I tried to place the order, the website was unresponsive and tried for 2 hours to put the order. I tried to chat with a representative online and he apologized for website being very shaky. He also told me that once a order number is generated, I can complete the order once the website is back to normal (transcript is sent to my email). He suggested I take rest at around 2:30 am in the morning as I can complete the order without any issues. To my surprise, when I tried to complete the order in the morning, I am getting a message of laptop being unavailable. The information provided by the representative is incorrect. I tried to lodge a complaint with microsoft store (via chat) and the representative was not ready to lodge a complaint. Call to their customer service are making me stand in the queue for more than 60 min but no physical representative could take the call.

Order_Number: XXXXXXXXXXXDesired Settlement: DesiredSettlementID: Other (requires explanation)

The wrong information provided by the representative put me in a loss of $300 as I want to buy the product now. So the settlement I am expecting is to sell the laptop to me for $399 only or compensate for the difference.

Review: I purchased an authentic Xbox One Stereo Headset Adapter from Gamestop. The product consists of an adapter and a 3' cable that connects the adapter to the customer's headset. The product (adapter & cable) is defective and within the manufacturer's warranty of 90 days. I sent the product (adapter & cable) to Microsoft's product returns center for repair or replacement. I received only part of the product, adapter, NO CABLE, in return. I contacted Microsoft (X-XXX-XXX-XXXX) on December 10 at 6:07pm EST and the call lasted 31m 16s. I spoke with a rep that told me that I should have followed the instructions within the email that I received from them. I followed the email's instructions exactly as specified. I asked to speak to a supervisor. I spoke with [redacted] and she said that the cable was not a warrantied item. I told her I disagreed because it is part of the product that I purchased. One part needs the other, or neither will work. She told me she was sorry, but I would have to buy another cable. I will not spend another $29.99 to replace their defective part, which was under warranty. The product was approximately at day 60 of 90 in the warranty time frame. If the product failed within 30 days, I could have returned it to [redacted], the business I purchased it from.Desired Settlement: I want a brand new replacement cable sent to me in an expeditious manner or a refund of $29.99.

Review: I made a valid Purchase for Microsoft Word, I changed internet providers, now Microsoft tell me they are unable to download Microsoft word to my new email address because I changed Providers and no longer have accessto my Verizon account, which I originally downloaded Microsoft word to, they do not understand that one you change internet providers, you no longer have access to your former email, they said they would download it to my optimum account if I pay $99.00, I already paid for it I have a valid serial and order number. I feel this is a rip off. because I changed to Optimum.MSW2013-order#XXXXXX-serial#-[redacted]-this is the valid information I have for Microsoft Word.

Product_Or_Service: Microsoft Office

Order_Number: XXXXXX

Account_Number: serial#[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have my Microsoft Word downloaded to my new email address free of charge to my current email address([redacted]@optimum.net)Former email address was [redacted]@verizon.net, which I no longer have access I changed provider about 6 months ago.

Review: I bought two Windows 8 Pro licenses when they were at a $40 offer last year. (I can send details and order mails by email)

NOW Microsoft is telling me via Customer Support that I cannot use them because both licenses are blocked, telling me they have more than 32 installs each.

Since both codes were jealously guarded and no one has a chance to get them from me, and considering I use them as a second Operating System for Apple Computers (Macbook Air and a MAC mini), I called Customer Support (call center located in Colombia answers Peru calls) and registered a claim with supervisor [redacted] who asked me for two days to make an investigation (after 2 hours of communication with MS). Call number is # XXXXXXXXXX.

I'm still waiting for an answer. All I get from Microsoft is PAY AGAIN.

BUT, How is it possible that Microsoft gave more than 60 new activation codes to OTHER PEOPLE THAN ME???

Microsoft MUST prove the calls came from my phone, my country, my IP address to block the licenses codes. Proof that requires a report that I haven't see, and I asked to [redacted]Desired Settlement: I need my licenses codes. NEW ONES, 2 of them, I am willing to install Win 8.1 Pro in my MACs as second OS.

I require Microsoft have a NAME control to give my numbers away to re-installs. MUST check if who's calling is ME.

It's not possible that software piracy suffered by Microsoft is redirected BY MICROSOFT to legal customers, LOYAL CUSTOMERS. (I bought original licenses of Win XP, Win 7 and Win 8 - TWO).

Business

Response:

Initial Business Response /* (1000, 6, 2013/11/14) */

Lima 18, PERU. Li18

REF # XXXXXXXX

November 14, 2013

Dear [redacted],

Your letter filed with the Revdex.com, requesting assistance with product keys for Windows 8, was forwarded to Microsoft.

Upon receipt of this complaint, I engaged an escalation specialist who assisted with the product keys.

You have confirmed at this time that the assistance resolved the issue you were experiencing, so Microsoft considers this complaint resolved and closed.

Thank you,

Customer and Partner Advocacy

Microsoft Corporation

Final Consumer Response /* (2000, 8, 2013/11/18) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Microsoft provided new licenses numbers. YES, solved.

It's not clear why this happened and Microsoft is not giving more information.

So, problem is solved but no guarantee it will not happen again in the future with me or with any other customer.

Review: I ordered a laptop from microsoft.com, I never did receive the product. When I checked the [redacted] tracking record, it indicated delivered. I called [redacted] and found out that UPS delivered to the wrong address

on 12/4/2013. I then called Microsoft customer service, they transferred me to [redacted] again.

After 72 hours of calling numerous times to [redacted] and Microsoft. [redacted] confirmed that the PACKAGE was lost.

Microsoft customer service would not tell me anything just want me to wait. I wanted a replacement or refund but no one has ever told me anything from Microsoft.My order number:XXXXXXXXXXX, my ref number:XXXXXXXXXX.

MY [redacted] tracking number:1Z2080XXXXXXXXXXXX.

The customer service from Microsoft refused to give me any update on this issue.I never did receive any phone call and email from microsoft...Desired Settlement: I want either a refund of amount 366.95 or a replacement of my order as soon as possible. This is very frustrating, I paid the money and Microsoft did not deliver, I wanted a refund or replacement but the customer service from Microsoft XXXXXXXXXXX REFUSED to process my request...

Business

Response:

Initial Business Response /* (1000, 6, 2013/12/12) */

________________________________________

From:[redacted]@microsoft.com

Sent:12/10/2013 11:44:28 PM

To:[redacted]@aim.com

CC:[redacted]@microsoft.com;[redacted]@microsoft.com

Subject:Re: [redacted] Revdex.com Microsoft Store - Didn't Receive Order XXXXXXXX ALR

Hello [redacted],

I am glad to hear that you have received the package after it was found by [redacted] With that said, I want to reach out and see if there is anything additional that we can do for you as it relates to this case. If not, no further action is required on your part and I will plan to archive this incident on Thursday, December 12, 2013.

Thank you and have a great evening!

________________________________________

From:[redacted]@aim.com

Sent:12/10/2013 7:28:03 PM

To:[redacted]@microsoft.com

CC:[redacted]@microsoft.com

Subject:Re: [redacted] Revdex.com Microsoft Store - Didn't Receive Order XXXXXXXX ALR

You are too late to send me this email. Did you look at the REF number I provided ?

There is already tons of people told me what you have told me now.

Luckily, after all of the phone calls, [redacted] FOUND the package and I have received the package.

-----Original Message-----

From: Microsoft Customer Advocacy - United States

To: [redacted]

Cc: Microsoft Customer Advocacy - United States ; Microsoft GetHelp

Sent: Tue, Dec 10, 2013 12:57 pm

Subject: [redacted] Revdex.com Microsoft Store - Didn't Receive Order XXXXXXXX ALR

Hello [redacted],

My name is [redacted] and I am a member of Microsoft's Customer and Field Advocacy Team. I am contacting you regarding your request for a refund from the Microsoft Store. I understand that the package was shipped via [redacted] (1Z2080XXXXXXXXXXXX) but was lost during shipment. Our goal is to help bring this issue to closure as quickly and efficiently as possible.

For your reference, the case ID assigned to this service request is XXXXXXXX. I have engaged our Microsoft Store Escalation Team to help work determine the feasible next steps. The primary method of communication will be via email at your [redacted]@aim.com account. You can expect to be contacted by myself or the Escalation Team within the next three (3) business days. My role is to partner with the Escalation Team to manage your case and ensure that it moves towards a viable resolution. Please let me know by replying all if I have misunderstood any of the details regarding your issue.

Have a great afternoon,

Final Consumer Response /* (3000, 8, 2013/12/13) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The response came too late because [redacted] found the package and sent to me after about 10 hours of phone time trying to get an update on the lost merchandise. With my package lost, Microsoft did not show any sympathy did not let me know what are the situation now. All I need is to let me know if they are still waiting for [redacted] to locate the package or if [redacted] will find the package. I did not even know that [redacted] would drop the package one day out of blue. The customer service did not do any service to me at all. I would hope that Micorsoft will clean up the customer sale Microsoft.com department and hire someone that will really help the customers. I WILL NOT ACCEPT any response since I ALREADY GOT my lost package. And through out the waiting period, I did not get any help or updates from MIcrosft customer service.

The company has dishonest advertisement online customer service that will not hep their customers. I did ask them if I can get a refund in case [redacted] lost the package forever?They said NO.

We need to report to trade commission about their un-ethical behavior. IF you do a search on the internet, they are tons of evidence about this company. I jusI would never want to deal with the Microsoft.com againt did not know it before this insident happened.

Review: About a year ago I had a big problem with Microsoft, for the hassle I was given a $100 promo which was not fit to fix my issue but I accepted that.

On Nov 17 2013, I decided to use the code and place an order, the order # is XXXXXXXXXX but an error was made and I had to cancel the order but because I canceled the order my promo code became invalid I contacted Microsoft several times and the end I was told a new one would be given and a case was started till now I have not received my promo code the case is SR # XXXXXXXXXX.

Till now nothing happened and I lost on the black Friday deal and another one because of the delay Desired Settlement: As I stated I could not take advantage of the black Friday deals nor another promo for a Nokia phone thus please do issue another promo for the amount I was given and an extra promo or discount for the lose of the other deals I could not take advantage of thank you.

Microsoft please do call me to try and get this resolved

XXX-XXX-XXXX

Business

Response:

Initial Business Response /* (1000, 5, 2013/12/13) */

December 13, 2013

RE: [redacted]

Revdex.com Case # XXXXXXXX

Dear [redacted],

Microsoft received the complaint that you filed with the Revdex.com on Tuesday, December 3rd regarding a Microsoft Store promo code issue.

[redacted] from our MS Store escalations team has been working with you to fulfill the phone order that you would like to place utilizing this promo code. You are currently working through the details with her.

I will continue to watch this issue closely and will follow up with you again on Wednesday, December 18th. Please let me know if you have any concerns in the meantime.

Sincerely,

Ramie Advocacy Manager Customer and Field Advocacy

Review: I am filing a complaint due to the Surface Pro tablet not working properly and still having issues that prevent from smooth usage.

I purchased a Surface Pro a few weeks ago and of course have upgraded to Windows 8.1 as suggested. The battery life is absolute garbage, internet connectivity is not solid (which on other devices I own is) -- and the Windows OS on it has crashed a few times.

It's very unreliable and I've had it replaced and the replacement even looked at -- I am completely not satisfied and expected more out of this "flagship" Microsoft product.Desired Settlement: I purchased this for use for radio broadcasting with software that is approved for Windows 8/8.1 and have not been able to use the device as a stable device so after a couple replacements with the same model (which I believe is faulty in performance/battery compared to what is advertised) I am seeking a replacement with the current generation Surface Pro 2 128gb, hoping that I will not have issues with that device as the bad luck I have had with my Surface device.

I don't believe I have ever had a device as unreliable and am only hoping that the proper replacement will actually function and not have as many crash issues nor performance issues.

Review: On 12/20/2013 I attempted to place 4 orders for 100$ Skype credit each, with a 50% discount, for a total discounted price of $200. My orders were denied due to an error in the Microsoft Store system and my account was blocked. Customer service tried repeatedly to release the orders without success, and the case was escalated. The case was escalated with the clear understanding that the deal will most likely expire before we have a solution to this situation. I raised my concern about this possibility and I was clearly reassured that this should not be a problem.I was told "Do not worry Sir; they will take care of this". A month later and after more than 5 hours spent on the phone with customer service, Microsoft finally acknowledged that was their error:

"The accounting team has responded that the order was cancelled in error and that all holds have been lifted from the account."(Email Date: Mon, 20 Jan 2014 21:50:49)

I was then told that they cannot place these orders now, unless I have proof of receipts for the sale, and that the sale does not show in their system:

"We are unable to honor the $19.95 price unless proof of receipt is shown for the credits. Please be aware that we can honor the $35.00 price unless you have proof of the $19.95 sale price which is not showing in our system."(Email Date: Sat, 25 Jan 2014 22:50:14)

It is not clear to me where this amount of $35 comes from (please see below).

After I expressed my intention to file a complaint with the Revdex.com, in contradiction with what they stated before, they acknowledged there was in fact such a sale and that I tried in fact to place these $100 orders. Also in contradiction with what I was told in December, and with their own offer to place the order for the discounted price if I had proof of receipt, they are now stating that they cannot place the order because the deal is no longer active:

"After further review of the case notes we are showing the open orders that were attempted for the 2/$50 Skype credits. However, we cannot honor the discount on a new order since this was a promotional deal during our 12 days of deals for the Christmas holiday. Due to error with the order at the time the order was placed we are unable to honor the deal as it changed daily." (Email Date: Wed, 29 Jan 2014 18:14:15).

This takes us back to square one, after a very frustrating and nonsensical process.

I am requesting to have these orders released as originally intended, to have my Skype account credited for $400 and my credit card charged for $200.

In the meanwhile, I was able to locate a receipt (PrintScren) of one of the numerous attempts to place these orders. The receipt is for order XXXXXXXXXX, and I can provide it if needed. Also, their response acknowledging the orders makes reference to order XXXXXXXXXX.

Additional information:

Skype account: [redacted]@hotmail.com

Credit card number: XXXX XXXX XXXX XXXX

Thank you for your assistance.

Sincerely,

Desired Settlement: I am requesting to have the orders released as originally intended, to have my Skype account credited for $400 and my credit card charged for $200.

Review: The technical support personnel refused to help me with my Window Live Mail problem unless if I pay her $99. I came in for free help. She wanted to refer me to articles that I already tried and these articles did not help me to solve my problem. I came out cryingDesired Settlement: Microsoft start helping people without charging them $99 or scamming people!

Review: I received a broken unit as replacement for my broken unit, and called tech support. I was told to send back the unit it I just got in the mail, so they would give me a new one. I followed their instructions on packing and used the shipping label provided by Microsoft int he box when it was shipped to me. However, they say they do not have record of ever getting it, and sadly they have no ability to track getting it back. I was supposed to send in my first unit not the unit that arrived broken, but that is not the instructions I got over the phone by their representative.Desired Settlement: I need to get back my $533.93 that was charged on my credit card.

Review: I purchased a Surface Pro 3 at [redacted] on 08/08. Device random froze a lot and not to mention the log in lag (took approximately 5 seconds on log in screen before I could swipe to log in). I went back to [redacted] and tested the display unit and no log in lag observed. I then asked for an exchange but was told no stock for my model. I read on forums and people said Microsoft support was amazing. So I decided to do an advanced exchange. Replacement unit came in 3 days. However, I noticed the faulty on the back of the replacement; it is like a dent but instead of going in, it comes popping out and there is also another one on the other side in a different shape. My original device did not have these so I decided to contact customer support again on 08/16 regarding this issue. I originally asked for an overnight replacement since school day is coming soon and was told that option was not available. But the manager, [redacted], provided me with advanced exchange option, which I agreed to considering it came pretty fast last time. However, the original device that I returned had not gotten to where it was supposed to go. So my account was locked to prevent any further exchange. [redacted] was really helpful on this case and kept me updated the whole time. [redacted] told me he had to contact another department to get this issue resolved and once he gets that done he would proceed to do the exchange for me. On 08/23, I noticed that the original device was removed from my account, so I contacted customer support and asked for [redacted] to do my exchange. Unfortunately, [redacted] was not available and [redacted] assisted me instead. This is where I got upset. [redacted] provided with two options; one was in-warranty and the other one was out warranty or something I don't remember, but both were standard exchange meaning I have to ship the device back before getting a replacement. I was trying to to explain to [redacted] that I will have school on Monday and could not do the standard exchange, not to mention the out warranty would cost me more than $300. At this point I did not know what to say anymore so I just told him to do the in warranty exchange for me for $0. So I opened the original case on the 08/11 and it has been 12+ days and the issue still has not resolved. I have spent at least 5 hours on phone and chat (waiting time is ridiculous sometimes). I got really upset during the chat with [redacted] and told him to remove my contact from customer support. [redacted] was supposed to give me a call on Monday but I do not want to deal with customer support anymore. Microsoft made me feel that I was the one to blame when receiving a faulty device.Desired Settlement: I just want to exchange for brand new sealed same device same model since I plan to sell the device and get something else for school.

Review: My Surface RT's kickstand broke in may of 2014 and I sent it in to get a warranty repair because the coverage was until late August. They emailed me back and said that the damage wasn't covered and I would have to contact them about an out of warranty repair which I was fine with. However, I emailed the rep and called the service and got no answer/put on hold for hours, respectively. When I tried to do it on the website it told me my Tablets ID # had no repair options(I had used said website to get the tablet sent in in the first place). my solution case number was XXXXXXXXXXDesired Settlement: I want to find out how to get my tablet repaired through Microsoft. I didn't mind when it was just the kickstand but it is now having start up issues as well and I don't want to bring it to a private repair service.

I had trouble installing a Microsoft product. I called my PC support number and they connected me to Microsoft. The person I talked to at Microsoft said there would be a fee for fixing the problem. I asked there would be a fee if the problem was not fixed. I gave Microsoft my card number, and was connected to someone in support. They did NOT fix the problem, but I was assessed a $99 fee. I called Microsoft back and said the problem was not fixed, but I was assessed a fee anyway. They said it was too later to refund the fee.

Review: Hello. I purchase a Microsoft Surface Pro 2 512GB, for over $1,900.00 from the Microsoft Online Store on or about November 13 and received the device on or about November 27th. The device failed on December 13th. I contacted Microsoft Support and finally received a promise of an exchange with instruction for returning the device on Dec, 16th. They received and inspected the device on Dec, 17th. I have had no further contact from Microsoft since that time. I again reached out to support on Dec, 30th. They stated that the escalation for an exchange on the device was not executed. Each time I contact them, I am told I have to wait three business days for an email response. No one will speak with me via phone. I called their corporate office and was given an email address for corporate support. I again was told I would have to wait another three days for an email response. I am paying interest on a device that failed within 30 days of receipt with no solid resolution, only promises! And, every time I contact them, I am told that it has to be handled by another department and each time I am told to please wait three business days for a response. I have never been treated this way by ANY company I have ever dealt with. They took my money, they have my device and I have nothing! PLEASE HELP!Desired Settlement: I initially requested an exchange, but now I am fearful that if I have any further problems, they will not support me in a timely manner. I would like I refund!

Review: Purchased Windows 7 professional software on 7/23/2013 for a Genuine product key as well as a download directly from Microsoft's website: https://fp-pr1.ds.microsoft.com/TransferFile/FileTransfer.dll?Cmd=1&MN=XXXXXXXXX...⇄ />
was the link I was given to download the software directly from the website.

All of a sudden windows says my key is not genuine so I called Microsoft who told me that they blocked the key because it was pirated and that they could not support me if I did not purchase the key directly from microsoft.

I have a technician's background and I very well know that it is not the responsibility of the sales person if Microsoft blocked the key 6 months after purchase; as soon as I purchased and installed the product I made sure it was legitimate by activating my service online with the product key which is the method microsoft uses to prevent piracy and fraud. If your network was hacked 6 months later and someone else used my product key, you cannot hold the person who paid for it responsible, you are responsible for your own fraud and you have insurance that protects you from it.

The merchant I purchased it from is still in business and has been using paypal to sell their products, which everyone knows that there is no way that someone would be selling pirated software using paypal for more than 6 months! http:[redacted] is the website of the merchant.

The product key in question is : [redacted] and I never used it in more than one computer.

Calling Microsoft was extremely frustrating, I first spoke with someone in customer service who refers me to the merchant, so I asked for his supervisor who referred me to the refunds department. The refunds department told me that they only provide refunds from microsoft.com and do not provide product key replacements and told me to call technical support for product key replacement. I then spoke with technical support, told her my situation, she tried to refer me again to the retailer, which I then mentioned Quebec's consumer protection law, and then the representative hung up on me. I called again, spoke with another representative(this time I took her employee number down: [redacted] and her name is [redacted] and was obviously working in a Filipino call center, gave her all the information once again, even started reading out the whole link I posted above (for the download from microsoft.com)and once again she hung up on me, no one called me back, no apologies. This is the first day in my life I started considering [redacted]

Desired Settlement: I expect microsoft to unblock the key I purchased or at the very least replace the Windows 7 professional service pack 1 key with another one. I've been a loyal customer of Microsoft since the 80s, I expect compensation.

Review: I ordered a product online (Office 365) for my computer. I tried to download it and it is not compatible with my computer. I called the company to get an older version and they told me they no longer sell the other version. Fine. I asked them to refund my money because they cannot provide me with the product for my company. I was told 'Sorry, thats not our problem that it doesnt work with your system'. THey will not refund the alot $80.00 a paid for this product.Desired Settlement: I would like my refund of $75.76.