Mid Atlantic Water

Ordered a neutralizer system in April 2019. Here it is June 17, 2019 and still haven't heard anything but lies as to when the unit is to be shipped. It's always next week. Still paying interest as he charged my credit card as soon as I entered the numbers. Hope I get the system before I am deployed soon.

I ordered a water system on June 6th and have not received the product. I have been charged for the item. Company non-responsive.
On June 6, 2019, I ordered a Clack 2.5 Cubic Foot Non Backwashing Acid Neutralizer Gravel Bed Tank & Calcite for $595.00. I received confirmation of the order by email. I was given the order number as ***. I was told it was being processed. Three weeks later I inquired as to the status. I was told they were behind. No expected delivery. Two weeks later, I tried to contact by email and telephone with no response. No response. I received my American Express bill and I have been charged for the system. It does not appear this company is capable of delivering the product. At this point, I just want a refund. Even if they deliver, I am concerned the quality will be poor. This would have been less of an issue if the company would at least let the customer know there is a delay and the expected delivery time. However, no customer service at all. I do not recommend anyone buy from this company.

I paid for an acid neutralizing system over a month ago and it has not been delivered. Mid Atlantic water ignores all requests for info about deliver
I paid $495 on 6/7/19. order number ***. I have called and emailed numerous times to request a delivery date and have been ignored every time. I think this system should have been delivered before now since it was ordered more than a month ago. I want to know when it will be delivered and if it cannot be delivered within a week I want a refund.

PAID MONEY FOR ACID NEUTRIZER SYSTEM. TWO MONTHS LATER NO PRODUCT DELIVERY.
5-10-19 ORDERED ACID NEUTRILIZER SYSTEM, 6/13/19 CALLED AND EMAILED WITH NO RESPONSE. MANY EMAILS AND MESSAGES LEFT. 6/15/19 SPOKE WITH SOMEONE AND THEY STATED 1-2 WEEKS (VERY BUSY, WHAT A JOKE). MULTIPLE EMAILS AND MESSAGES LEFT WITH NO RESPONSE. BEEN TWO MONTHS AND STILL NO PRODUCT DELIVERY. BY THE REVIEWS ON THE Revdex.com WEBSITE THIS COMPANY HAS DONE THE SAME THING TO MULTIPLE PEOPLE. MID ATLANTIC WATER SHOULD BE PUT OUT OF BUSINESS FOR TAKING PEOPLES MONEY WITH NO PRODUCT AND LONG, LONG DELAYS IN REFUNDS.

Company failed to deliver equipment purchased 7 months ago, and has not issued a refund after multiple requests.
I ordered a package deal on a water softener, acid reducer reverse osmosis filter and a cartridge filter on 12-15-201 (order #***) Was told delivery in 4 weeks. As of today I have only received a partial shipment of the acid reducer system.. I have made repeated attempts to to get a confirmation delivery date from *** who seems to be the owner of the company, After nearly 6 months I decided that he was not going to be able to deliver the products purchased and requested a refund. It has been nearly a month since I requested a refund and I still have not received a refund to my credit card. I have spoken to *** several times since requesting my refund and have only gotten the run around. The last time I was told that he would forward my request to the new order department, which does not exist.
Below is a copy of the email received confirming my order.

Thank you for your order. Do to our high sales volume please allow 2-4 weeks for delivery. Once your order is shipped we will forward the tracking information to you. If you need your order expedited please contact us at *** or call ***

Order Information
Description: Mid Atlantic Water - Order ***
Invoice Number ***
Customer ID 0
Billing Information
***
***
***
USA
Item Name Description Qty Taxable Unit Price Item Total
*** Clack 2.5 Cubic Foot Upflow .. 1 N $1195.00 (USD) $1195.00 (USD)
*** Reverse Osmosis - Pure-75 Sy... 1 N $275.00 (USD) $275.00 (USD)
*** 10" Big Blue Sediment F... 1 N $115.00 (USD) $115.00 (USD)
Total: $1585.00 (USD)

Payment Information
Date/Time: 15-Dec-2018 18:06:20 EST
Transaction ID: ***
Payment Method: Visa xxxx***
Transaction Type: Purchase
Auth Code: ***

Merchant Contact Information
Mid Atlantic Water
***
US
***

Please contact this com panuy and see if you can get them to issue a refund.

Thanks

Ordered a Clack 2.5 Cubic Foot Upflow acid neutralizer in March it is July 2nd and still have yet to receive it. I have called multiple times and no answer or call back. Very Very frustrated! At this point I want it installed for free or my money back.

I ordered a system back in February 2019 and got every excuse under the sun why it hasn't been delivered. Now that I've ask for my money back it's even worse. He says now he has merged with a company and they're taking care of his refunds. That's BS too. I replied to the chat on the website and they won't even respond back. It was recommended to my wife and I to contact the Maryland State board of plumbing contractors, Revdex.com and Maryland Attorney General. Sorry people for your inconvenience with him and hope this changes the minds of you others. God bless and have a good day. US Army Veteran.

Order #*** on 2/26/19 charged credit card and has had a slew of reasons for no delivery of supplies!
1-flo-mag booster--------$125.00
4-calcite Acid Neutralizer--$160.00
1-dome hole funnel------$34.95
tax--------------------$19.20
Total---------$339.15

Order placed February 26,2019
Credit card charged February 26, 2019
MID ATLANTIC WATER ***
$339.15

Ordered Calcite from on 1/19/19, called 5-6 times, was promised delivery, delivery of double my order and order +refund, now can't reach anyone.
I ordered and paid for Calcite from Mid Atlantic on January 19, 2019, (order #***) no delivery as of today, June 29 and I can't even reach anyone to address the problem.

Ordered a equipment and the order was never processed, but it was charged to my card.
On 5/28 we ordered equipment after talking with the company about a delivery time frame. I called the company prior to placing the order and asked when it would be delivered, explaining that I had a plumber scheduled to come to the house and do the work. They assured me that they would rush the order and that we could have it by 6/10. Needless to say we never got the order. I have emailed the company multiple times with no response. At this point we would like a full refund. I did speak with someone on the phone a few times now who told me that he would process the refund. This has been going on for a couple of weeks now and we can't seem to get the refund processed. We are just asking that our money be refunded, it should not be that difficulty.
Below is our order that was placed on 5/28 at 13:55 EDT.

Invoice number ***
Transaction ID: ***
***Fleck 2.5 Cubic Foot 2510SXT... 1 N $1695.00 (USD) $1695.00 (USD)
*** Large Rusco Inline Sediment .. 1 N $110.00 (USD) $110.00 (USD)
Total: $1805.00 (USD)

Ordered an Acid Neutrlizer system on 7 Feb 2019. Business agreed to refund 11 June 2019. Refund still not received.
I placed an order over the phone on 7 Feb 2019 for an Acid Neutralizer system and was told the item would ship in two business days. I contacted the business several times via phone over the next month or so, the response was always the same, "we'll get ack to you. Never received any callbacks. In May of this year, I stated communicating with the business by email to document the issue. Finally, in an email exchange with the business on about 11 June, the business replied, "if your item does not ship by the end of the week, I will issue a refund". At the end of that I responded to that same email, canceling my order and requesting a full refund of $595.00. Not long thereafter the business responded by saying they would get my order out ASAP. I responded to that email and reminded them of our previous conversation in which they stated they would issue and refund and confirmed that my order was to be canceled. Again, I requested a status update on my refund. I have sent the business two emails since 11 June, trying to get a status on my refund. Neither email received a response.

I ordered a bag of calcite and paid by credit card on 4/3/19. To date I have not received the product despite multiple follow ups.
Order #*** (April 3, 2019) Calcite - Acid Neutralizer Media - 50lb Bag
1
$55.00

Paid by credit card. I received an auto receipt that said the order would be shipped in 2-4 weeks. After 6 weeks I followed up with email, then with phone calls, then with text and calls. I received a text assuring me that the item was on its way that week via Fedex on 6/15. I requested a tracking number and none was forthcoming. I have now phoned and texted again without response requesting a full refund of the $55 already charged to my credit card. No response.

STAY AWAY! Same problem as *** Ordered two bags of calcite more than two months ago. Still not shipped despite occasionally repeated promises. Sending emails or leaving voice mail is a waste of time

Order partially shipped, refund not given.
Purchased a Well Pressure Tank (*** at $847.44), Acid Neutralizer and Water Softener package at $1245.00 for a total of $2,092.44 on 1/29/19. After a significant amount of inquiries of where my products were the Acid Neutralizer shipped on 4/12/19 and was received shortly after.

Placed inquires on the following dates regarding the pressure tank and softener: 5/1/19, 5/19/19, 5/20/19, 5/22/19, and 5/29/19. 5/29/19 I requested a refund on the pressure tank and the week of 6/10/19 requested a refund of the softener.

It is 6/24/19 and I have not received my refund for the equipment ordered and not received. The *** at $847.44 and Fleck *** 48,000 Grain Electronic Demand Deluxe Water Softener at $895.00. Total of $1,742.44.

Both payment and refund requested on same Visa.

Aidan *** Mid Atlantic Water has NOT sent product ordered. It's been 7 weeks and all he does is make excuses, lies he took money nothing shipped.
I purchased a water neutralizer on 5/3/19 order #*** from Mid Atlantic Water aka Aidan *** for $595.00. The moment I paid for the purchase the emailed order stated a 2-4 week ship unless you request expedite. I emailed that day and requested the expedite due to plumbing issues I was having and he quickly replied stating he would expedite it for me. It's been 7 weeks and nothing has shipped. That's almost double the regular ship time! I've been contacting him via email, phone, and text and all he has done is make up excuses similar to other complaints here: medical issues, back order etc. I finally spoke to him by phone after he has avoided me and he asked for one more week to get it out to me. I was nice enough to agree to one more week and that week has come and gone and when I try to contact him now he refuses to reply. He stated he would refund my money if he couldn't get it out within the extra week he asked for and that did not happen either. Aidan is the only one I've been dealing with and he has failed to provide the item I purchased. I want my product or my money back now!! I am filing a dispute with my credit card company as well.

Purchased product on Dec. 30, 2018. As of today, June 22, 2019 we still do not have product or refund which we were told would be issued.
We purchased a UV Light for our water system on Dec. 30, 2018. Order #***. After waiting months, with no delivery, we started emailing and calling asking where it was. Every response was that it's being shipped 'next week' by Fed Ex. We kept waiting, months go by. We continually emailed asking for a Fed Ex tracking number, which they never provided. Finally, we got so fed up with their 'it'll be shipped next week' response that we asked for a refund. No refund was issued. Finally, I called and left a voice message demanding a refund. An email from them says that they have a new shipper and do we still want the light. NO WAY, was my response, just issue a refund. Then an email from them asking for the credit card # we used, since they don't keep that info on file. I emailed them the card #, hoping they'd process the refund right away. Nope. Kept emailing everyday asking them to process refund. Received another email saying if we wanted the light they would ship it, or we can wait for a refund check to be mailed. Here we go again! Emailed them saying we provided them the card # they asked for and we will not wait for or accept a check as a refund. Process our refund immediately! As of today, I have emailed them everyday demanding a refund with no response. I have all email threads if you need to review.

Ordered 2 bags of calcite via internet March 8 (order # ***). Repeated calls emails promised delivery and /or refund. Have not received either.
Order # *** placed March 8.
Invoice Number ***
6139 Calcite - Acid Neutralizer M... 2x$45.00 (USD) $90.00 (USD)

Total: $90.00 (USD)
Initial email indicated shipment 2-4 weeks after order due to high sales volume. It has now been 3 months since order, my credit card has been charged for the items, and I have not received product.
I have sent several emails (5 now) and called company several times (6). One time I was promised delivery by May 16. Another was delivery the following week and a refund of $20.00 for delay. I then requested full refund and they indicated in an email that a full refund would be issued (June 3). I have not seen refund yet and have left several emails and phone messages.

Placed an order a few month back..have not returned any of the call or emails. I understand business get busy but an update or refund would be nice

Two orders place in February and as of June only one order partially filled. No reimbursement after numerous attempts. Claims A+ Revdex.com rating on websit
I placed two orders with Mid Atlantic Water in February. The first order for a upflow neutrallizer arrived weeks late and was incomplete having no flowmax, spin-down filter, or funnel. *** was aware of what was missing. The second order for a pressure tank and valving/pressure switch never came. *** said he had supply issues and he would send ***, then ***, then he said he could not send at all. I asked him to send a check and he said he needed a credit card to remimburse. I send him the credit card information and he has not send the reimbursement. The reimbursement is $595 for the second order plus the cost of flowmax, spin down filter and funnel from the first order. Again this has been going on since February.

I orderd a 2.5 cubic foot acid neutralizer on December 31,2018. Order #*** product was never delivered.
On December 31,2018 I ordered a acid neutralizer for $545.00,my credit card was charged on January 2,2019
On January 30 I inquired by email about order,
He said will get manufacturer to ship out and deliver by R&L freight
On Feb.19 inquired about my order,He said they where back ordered ,but now back in stock and shipping out.
On Mar 8 I received a e-mail from him asking if I recieved my order,I E-mailed back that I had not
On Mar 9 recieved email apoligize for delay due to back order will make sure it's out this week
On mar 31 I inquired about my order,He responded and apoligized for delay said will get shipper this week and get it shipped out.
On May 16,2019 I e-mailed Mid Atlantic that it looks like you have no intension to ship my order and ask to please return my money and advine when money will be returned to my credit card account.He responded We will dive you a discount and have it delivered next week.
On may 31,2019 I e-mailed It's been 5 months please cancel my order and advise when my money will be returned to my credit card account.
He responded Apologies will issue refund this weekend
As of June 13,2019 no refund has been issued.