To whom it may concern, We have been having trouble getting in touch with [redacted] As soon as we are able to get in touch with them, we will be setting up an appointmentThank You
EVERDRY WATERPROOFING I.D# [redacted] ***Cincinnati, Oh 45212To whom it may concern: 10/04/2015Everdry Waterproofing waterproofed [redacted] ***'s house at [redacted] on 12/09/2013 & 12/10/2014. The next contact we had with Mr. [redacted] was after he sent in a warranty... renewal reminder queationaire dated 12/23/2014 that he stated EverDry left garbage in his yard and that he didn't know he had to pay 75$ dollar fee for extending his warranty yearly. EverDry called him on 1/16/2015 to set up for EverDry to go to his house to pick up the garbage but he said he took care of it. Also pointed out to him that the terms of the extended warranty are clearly shown on the front of the contract that he signed.The next time EverDry heard from Mr. [redacted] was on or about 5/14/2015, eighteen months after the job was finished and he stated he had a small leak and that someone on the Crew defecated under his deck. EverDry sent a representative down to look at the feces. After seeing pictures I didn't feel that it was EverDry's people defecating under Mr. [redacted] deck. First of all EverDry was there eighteen months ago, that's a long time for feces tolast outdoors. I don't feel a person would get into a tough spot like that on a cold December day and defecate. The house is within a half mile of gas station restrooms. Also the area showed no signs of any kind of toilet paper in the area. As I told Mr. [redacted] twice before, I believe it is wild animal skat-droppings. Included are pictures under the ***'s deck, he insists was human feces and a picture of a raccoon latrine.EverDry is not going to refung Mr. ***'s money for the basement waterproofing. EverDry is ready, willing and able to address any waterproofing issues Mr. [redacted] has.Regards, [redacted] 9814 Harwood Ct. Fairfield, Ohio 45014 : [redacted] - [redacted] Dayton
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
4/3=customer called to say the concrete is still crackingShe is very concerned about thisCustomer said the business ran out of the product when they were doing the job and went out and bought more to finish the jobHer research indicates that the bags used were called QuikCrete and should not have been used for this job in her basementCustomer does not believe the correct product was used for the jobThe person coming on Thurs4/will need to look at this again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Company has agreed to pay for replacement of padding underneath carpetArrived Wednesday 3/to address our concerns and they performed the appropriate measuresWe did ask for the stairs to be sealed against the house and the bottom stair to be removed since that is where the water was collecting, and they did not perform either of thoseThey did trench underneath of the stairWe also asked for the patio to be trenched and the crew members were adamant that it did not need to be performed
Regards,
*** ***
MrBegley spoke with the customer and offered to drop the $4,amount for cancelling the contract, and keep a deposit of $in an escrow account as a down payment should the customer decide to have the work done in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
6/1=Customer calledShe is still waiting on a response to her question about the two different concretes, and customer also discovered water on her basement floor todayCustomer is looking to pursue a legal opinion at this point
Regards,
*** ***
Everdry General Manager, Charles Begley, has attempted to reach out to Ms*** on 11/3/17, 11/8/17, and 11/10/at the phone number ###-###-####, which was listed on the original complaint. He left messages at this number as he was unable there was no answer at the given phone number and
we have not received a return call from Ms***
Everdry production manager *** *** met with the Christys' on 7/24/at there residence and agreed on a solution to satisfy their concerns.Thank You,*** ***
To whom it may concern, Everdry sent two men to the *** house on 7/27/to address the concerns in the complaint. One more follow up is required to put a piece of paneling back up.Thank you*** ***p.m
Initial Business Response /* (1000, 5, 2016/01/04) */
Regarding Mr*** depositWe have explained several times that there are sellers that must sign the cancellation before escrow can release the depositWe have called and left messages for himHe does not pick upFrankly his statements
that we have not responded are not true at allThe escrow officer has agreed to release the deposit with only signaturesHe should have this deposit soonWe left another message for him Thanks
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off I am a femaleIts Ms *** thank youThere were no returned calls until after compalint was filedThere were only two messages on my voicemail on Dec 28thThis was after I had been numerously contactingI have phone bills as proof and all messges savedThere were individuals namedNumbers kept changing from to to There was no update until just nowI work in a job that does noot allow my phone inside, agent was made aware of this in begining thats why she had been working with my motherPlease stop making excuses and refund my deposit in fullIts been over months nowBe professional about your service
Final Business Response /* (4000, 9, 2016/01/12) */
The deposit funds are ready to be picked up at First American Title CoNPalm (XXX) XXX-XXXXMs*** has been informed of thisShe was called by my agent *** *** and the escrow officer*** *** has not picked up the check or returned the phone messagesShe has been very hard to deal withIn any event her check is ready and she should go pick it up
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. **Please have our last name removed from the response if it is posted
Regards,
*** ***
Everdry is trying to set an appointment with Mr [redacted] on 7/or 7/7/ to go over concerns.Thank you, [redacted]
Still waiting to here back from Mr [redacted] after he experienced a good storm Willing to offer Mr [redacted] a 10% refund.Thank You,Bob
To whom it may concern, We have been having trouble getting in touch with [redacted] As soon as we are able to get in touch with them, we will be setting up an appointmentThank You
EVERDRY WATERPROOFING I.D# [redacted] ***Cincinnati, Oh 45212To whom it may concern: 10/04/2015Everdry Waterproofing waterproofed [redacted] ***'s house at [redacted] on 12/09/2013 & 12/10/2014. The next contact we had with Mr. [redacted] was after he sent in a warranty... renewal reminder queationaire dated 12/23/2014 that he stated EverDry left garbage in his yard and that he didn't know he had to pay 75$ dollar fee for extending his warranty yearly. EverDry called him on 1/16/2015 to set up for EverDry to go to his house to pick up the garbage but he said he took care of it. Also pointed out to him that the terms of the extended warranty are clearly shown on the front of the contract that he signed.The next time EverDry heard from Mr. [redacted] was on or about 5/14/2015, eighteen months after the job was finished and he stated he had a small leak and that someone on the Crew defecated under his deck. EverDry sent a representative down to look at the feces. After seeing pictures I didn't feel that it was EverDry's people defecating under Mr. [redacted] deck. First of all EverDry was there eighteen months ago, that's a long time for feces tolast outdoors. I don't feel a person would get into a tough spot like that on a cold December day and defecate. The house is within a half mile of gas station restrooms. Also the area showed no signs of any kind of toilet paper in the area. As I told Mr. [redacted] twice before, I believe it is wild animal skat-droppings. Included are pictures under the ***'s deck, he insists was human feces and a picture of a raccoon latrine.EverDry is not going to refung Mr. ***'s money for the basement waterproofing. EverDry is ready, willing and able to address any waterproofing issues Mr. [redacted] has.Regards, [redacted] 9814 Harwood Ct. Fairfield, Ohio 45014 : [redacted] - [redacted] Dayton
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have scheduled to meet at the *** on 7/27/to address their concerns. Best Regards,Bob R***
Contacted *** *** on 12/21/and she is to get back with us after new years to give us information on a paneling companyThank You***
To whom it may concern,Everdry is working at the ***s today to address all concerns.Regards,Bob P.M
4/3=customer called to say the concrete is still crackingShe is very concerned about thisCustomer said the business ran out of the product when they were doing the job and went out and bought more to finish the jobHer research indicates that the bags used were called QuikCrete and should not have been used for this job in her basementCustomer does not believe the correct product was used for the jobThe person coming on Thurs4/will need to look at this again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Company has agreed to pay for replacement of padding underneath carpetArrived Wednesday 3/to address our concerns and they performed the appropriate measuresWe did ask for the stairs to be sealed against the house and the bottom stair to be removed since that is where the water was collecting, and they did not perform either of thoseThey did trench underneath of the stairWe also asked for the patio to be trenched and the crew members were adamant that it did not need to be performed
Regards,
*** ***
MrBegley spoke with the customer and offered to drop the $4,amount for cancelling the contract, and keep a deposit of $in an escrow account as a down payment should the customer decide to have the work done in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
6/1=Customer calledShe is still waiting on a response to her question about the two different concretes, and customer also discovered water on her basement floor todayCustomer is looking to pursue a legal opinion at this point
Regards,
*** ***
Everdry General Manager, Charles Begley, has attempted to reach out to Ms*** on 11/3/17, 11/8/17, and 11/10/at the phone number ###-###-####, which was listed on the original complaint. He left messages at this number as he was unable there was no answer at the given phone number and
we have not received a return call from Ms***
Everdry production manager *** *** met with the Christys' on 7/24/at there residence and agreed on a solution to satisfy their concerns.Thank You,*** ***
To whom it may concern, Everdry sent two men to the *** house on 7/27/to address the concerns in the complaint. One more follow up is required to put a piece of paneling back up.Thank you*** ***p.m
Everdry is meeting again with Ms*** on Tuesday 6/27Thank You,BobP.M
Spoke with Ms*** on 9/19/18 and reached reached an agreement ton satisfy her concerns.Thank You, Bob P.M
your requestToday we met with Everdry. We are waiting to see if they are going to follow through with what they have said
Initial Business Response /* (1000, 5, 2016/01/04) */
Regarding Mr*** depositWe have explained several times that there are sellers that must sign the cancellation before escrow can release the depositWe have called and left messages for himHe does not pick upFrankly his statements
that we have not responded are not true at allThe escrow officer has agreed to release the deposit with only signaturesHe should have this deposit soonWe left another message for him Thanks
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off I am a femaleIts Ms *** thank youThere were no returned calls until after compalint was filedThere were only two messages on my voicemail on Dec 28thThis was after I had been numerously contactingI have phone bills as proof and all messges savedThere were individuals namedNumbers kept changing from to to There was no update until just nowI work in a job that does noot allow my phone inside, agent was made aware of this in begining thats why she had been working with my motherPlease stop making excuses and refund my deposit in fullIts been over months nowBe professional about your service
Final Business Response /* (4000, 9, 2016/01/12) */
The deposit funds are ready to be picked up at First American Title CoNPalm (XXX) XXX-XXXXMs*** has been informed of thisShe was called by my agent *** *** and the escrow officer*** *** has not picked up the check or returned the phone messagesShe has been very hard to deal withIn any event her check is ready and she should go pick it up
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. **Please have our last name removed from the response if it is posted
Regards,
*** ***