Midas Auto Service

To Whom It May Concern:
class="EmailStyle16"> This is the communication with the customer regarding the issue that caused the filing of the complaintThis issue has been resolved; we reached out to the customer as soon as we became aware of the situationHe has since recanted his complaint with our business, and worked with us to complete the necessary repairs for his vehicleIf you need any other information, or if I have to post this to your site please inform meThank you for your time and considerationHave a wonderful weekend! Warmest Regards, *** ** *** Service Advisor/Office Manager -----Original Message-----From: *** ***Sent: Monday, July 27, 10:PMTo: *** ***Subject: Re: Customer Resolution Hi ***, this resolution makes me very happyPlease forgive me for the bad additude I displayed while at your business, it was uncalled for. I do not get paid until Monday August 3,so if I could make an appointment for that date at 8amish that would be greatThank you for your concern and help with this unfortunate matter*** ***
From: *** *** ***To: *** Cc: *** *** *** Sent: Monday, July 27, 6:PMSubject: Customer Resolution Midas *** *** ** *** *** *** *** *** *** ***
** *** ***
*** *** *** Hello Mr***, It has come to our attention that we did not meet your expectations during your last visit at our *** locationWe are terribly sorry for any inconvenience this may have caused youWe would like the opportunity to better communicate with you regarding the way in which your vehicle was handled When you brought your vehicle in for a diagnostic test the code that was stored in the system was for an evaporative issue, the vapor canister valve was tested and was determined to no longer be performing its intended function, this was a partial reason for why your vehicle had an indicating light (check engine soon) onSadly, we regrettably admit there was another part that was not working that was determined upon your secondary visit to our businessIt was an unexpected issue and due to your inconvenience the Manager stated that he is willing to cover the labor for the installation of the fuel vapor sensor, but not the part itselfThis is something you would have to have replaced no matter where you were to go In regards to the price indicated for the item, we have an indexed system and we prefer to use a product that meets the customer’s needs specificallySadly, we do not have the option of ordering our parts online for a better deal on a high quality itemAs a business we stand behind our work and we would like the opportunity to rectify this issue with you, if you would grant us the chance to do soThank you for your time and considerationHave a wonderful day, we are truly sorry for the inconvenience If you are interested in scheduling an appointment, or if you would like to discuss this matter further please contact us at *** *** Warmest Regards, *** ** *** Service Advisor/Office Manager

July 11,
2017To Whom It
May Concern:I am writing
to alert you to the very poor service my husband and I received as customers to
the Midas store in Stroudsburg, PAWe had been loyal customers of this
location for various vehicles over several years, and had always felt we
received
satisfactory customer service at an affordable priceRecently, this
changed dramatically when we attempted to get our *** *** **
serviced at this same location, starting in April We initially brought
our vehicle in for a routine state inspection, which it passed without major
repairs, and we inquired about the cost and extent of services that would be
needed to fix our broken A/C system in the carAt the time, we were told it
would take $150-$and could be done the same day as the inspectionGiven
these circumstances, we decided to allow them to go ahead and make these repairs.Currently,
three months later, after nearly $spent and approximately total visits to
the shop, mixed in with countless phone calls, our A/C system is in the same non-working
orderWe have been met with disrespectful and incompetent customer service
from both AsstManager Kathie and new MgrTim at every step of the wayTim
repeatedly told us that he was new to the shop and was not the manager when we
initially had the repairs done, and in fact, they did not complete the repairs
as they should have, and did not instruct us to return a few days after the
initial repairs to check for leaks, as we should have been instructedHowever,
Kathie was working there when the initial repairs were made, and she never
instructed us to do so either, despite later reports that we should have been
told to do soAfter explaining that this oversight was no fault of ours as the
customers, Tim continued to return to this explanation for why we continued to
need to come back and pay more for repairsI advised that, had we been
properly informed ahead of time about the potential costs and number of repairs
necessary to fix the A/C system, we would have never followed through with
getting it repaired in the first placeAfter being promised, in person, by manager Tim
on our 3rd repair to replace one of the lines, and being told that “This
is itThis is the fix,” (assurance we sought after already paying approx$
over or previous visits and the system still not functioning, before
spending another $dollars), the system still did not work and Tim reported
he could not take out the parts replaced and refund our money (which he had
previously offered when confronted with our dissatisfaction), but he also could
not fix the system without further monetary cost to usAfter he repeatedly
called me “dear” on the phone, even after being
asked not to do so, and cursing, saying “F* it!” he agreed to do whatever was
necessary to make us satisfied customers and fix the A/C system once and for
all, at no additional cost to us, only after I had promised to contact Midas
corporate offices and the Revdex.com to report my dissatisfaction
Additional repairs were made on multiple subsequent visits, always scheduled at
the convenience of the store, dependent on Tim’s and other lead mechanic’s
schedules, despite that it was explained that we couldn’t simply bring our car
in when it was convenient for them, given that we have children in car seats
and jobs between myself and my husbandA loaner vehicle was offered on the
phone multiple times, but was never available when the car was brought in; we
were never able to take advantage of a loaner vehicleFinally, my
husband was told by Tim, after the last service on June 29, 2017, that he
didn’t know what else to do to fix the system; my husband explained that there
was a hissing noise when the car was turned off, coming from the passenger
side, as well as when the A/C was turned onTim said he could try something
else, but he couldn’t do it on various days we attempted to schedule and the
loaner vehicle was not available, so we agreed to bring it on Monday, July 10th
When we arrived with our vehicles and children in order to drop off the one
car on this date, my husband was met with accusatory and offensive statements,
questioning why there was so much time elapsed between our initial inspection
in April and other dates of repair, and questioning whether we took the car
elsewhere and someone else had messed up the systemHe refused to further
repair the A/C system without additional monetary cost to us, despite given no
assurances of the work that was necessary to finally make the system
functioning or the cost (and given that previous assurances were false). As Tim well knew, based on our very frequent
and numerous contacts with him since the first visit, the time span between
visits was only due to the shop’s specific request to bring it in on specific
days that were less busy and when lead mechanics were working, when a promised
loaner vehicle was available (although it never was), and included one vacation
we had scheduled at the end of May At
no time did we bring our car elsewhere for service during this time; we were
attempting to recoup the cost of repairs already made and took Tim up on the
promise to repair the system to our satisfaction; unfortunately, we will now be
forced to seek service elsewhere or continue to drive without air conditioning,
and are at a loss of $600, along with a lot of time and frustrationWe are
writing in the hopes that improvements can be made so that other customers do
not have to have a similar experienceIf additional details, including exact
dates of service, repairs, and costs, are sought, please feel free to contact
me for further information.Thank you,

Held truck till I paid for a check that I was previously told was Free (and as the price board also said was Free) in front of a witnessOn the 5th of December my Dodge Dakota Sport began to overheatI took it to MidasI have known from other Midas' that they will check the vehicle for free to give an estimate of repairsUpon entering, I asked ** if the check was Free (as the price board posted on the wall stated) and she said "yes", my friend and I left my truck to be checkedA mechanic called me later in the day and said as he "went to fill the radiator it poured strait out"At NO time did he say he ran any tests (NOT even a pressure test)At NO time was I asked or did I grant any fee based testIt was just a few minutes before they closed when I spoke with **, so I came to Midas right after opening the following day to take the truck to get comparable quotesThe next day, December 6th, 2017, they refused to give me my truck till I paid $(Invoice #**)They took t

*** *** at Midas Auto Service is truly wonderful! He has taken care of my car for many years During all that time he has always been up front, above board and honest about any repairs my car needed He is always pleasant, courteous and helpfulNever have I felt that I was being charged too much for the services rendered I highly recommend Midas for your car needs

I was contacted by the Menomonee Falls store who asked if I could email youThis matter was settled, a resolution agreed uponPlease see attached documentsAny questions, feel free to contact me at ###-###-####*** ***District ManagerMidas Auto Service Experts

Initial Business Response /* (1000, 7, 2015/09/30) */
Customer came in with no Air conditioning (it was blowing hot air), after doing an initial diagnostic, we found that the AC compressor was not functioning at allWe advised the customer that we had to start with the AC compressor kit, and after
the broken AC compressor was replaced, we had to recheck they systemAfter AC Compressor was fixed the air conditioning in the front was working and blowing cold airWe did not check the rear AC vents because it is all run off of one compressorCustomer picked up vehicle and when the customers children were in the back, they said that the car was blowing hot air from the back onlyTold customer to bring it back in, as we stand by all of our workThe customer brought the vehicle back in so that we could figure out why it was blowing warm in the back of the vehicleAfter pulling apart the rear panel, where the rear AC Box is located, we saw that the blend door was broken, the blend door is what changes the air from cold to hotWe advised the customer of the broken blend door, and she would not come down to allow us to show her what was going on with the car and let us show and explain it to her while she could see it for herselfShe showed up the next day, while the car was still apart and said she was going to take it to another storeShe took it a different Midas location who then looked at the carAfter looking for the part we needed to fix the blend door, and realizing it wasn't produced anymore by the manufacturer, we told her we could not fix the blend door unless we got a used partWe did not charge the customer at the second location because we could not fix it, we put the car back together before she took it
Initial Consumer Rebuttal /* (3000, 9, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I so disappointed because the response from the business is not how things happenI never took the truck from the shop when I notice it was not working I left the truck in the shopNOW MY AC SOMETIMES WORKS AND SOMETIMES IT DOES NOTFor the past two days it has been blowing nothing but hot airHow disappointing that they will take advantage of meThey guarantee that my A/C will work and now it is notI explained the issue to the *** the manager and he told me to move it outI called the store two hours before so that they can put it together and they did not I did not just show up to pick it upThey took advantage of me because now the A/C does not workThey need to do the right thing and fix itI paid a lot of money all I wanted was my A/C to work

Complaint: ***
I am rejecting
this response because:*** *** *** *** *** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** *** ***
*** *** ***
Good Afternoon,
In reference to a recent claim that I filed (#***), I was contacted by Midas who told me that their insurance would cover the costs to repair my vehicle. However, at this time, I do not wish to close out this claim until everything is settled in case they decide to go against their word. I will continue to update you on this matter. Thank you for your time,
Sincerely,
*** ***

To Whom It May Concern: This is the communication with the customer regarding the issue that caused the filing of the complaintThis issue has been resolved; we reached out to the customer as soon as we became aware of the situationHe has since recanted his
complaint with our business, and worked with us to complete the necessary repairs for his vehicleIf you need any other information, or if I have to post this to your site please inform meThank you for your time and considerationHave a wonderful weekend! Warmest Regards, *** ** *** Service Advisor/Office Manager -----Original Message----- From: *** *** Sent: Monday, July 27, 10:PM To: *** *** Subject: Re: Customer Resolution Hi ***, this resolution makes me very happyPlease forgive me for the bad additude I displayed while at your business, it was uncalled for. I do not get paid until Monday August 3,so if I could make an appointment for that date at 8amish that would be greatThank you for your concern and help with this unfortunate matter*** ***
From: *** *** *** To: *** Cc: *** *** *** Sent: Monday, July 27, 6:PM Subject: Customer Resolution Midas *** *** ** *** *** *** *** *** *** ***
** *** ***
*** *** *** Hello Mr***, It has come to our attention that we did not meet your expectations during your last visit at our *** locationWe are terribly sorry for any inconvenience this may have caused youWe would like the opportunity to better communicate with you regarding the way in which your vehicle was handled When you brought your vehicle in for a diagnostic test the code that was stored in the system was for an evaporative issue, the vapor canister valve was tested and was determined to no longer be performing its intended function, this was a partial reason for why your vehicle had an indicating light (check engine soon) onSadly, we regrettably admit there was another part that was not working that was determined upon your secondary visit to our businessIt was an unexpected issue and due to your inconvenience the Manager stated that he is willing to cover the labor for the installation of the fuel vapor sensor, but not the part itselfThis is something you would have to have replaced no matter where you were to go In regards to the price indicated for the item, we have an indexed system and we prefer to use a product that meets the customer’s needs specificallySadly, we do not have the option of ordering our parts online for a better deal on a high quality itemAs a business we stand behind our work and we would like the opportunity to rectify this issue with you, if you would grant us the chance to do soThank you for your time and considerationHave a wonderful day, we are truly sorry for the inconvenience If you are interested in scheduling an appointment, or if you would like to discuss this matter further please contact us at *** *** Warmest Regards, *** ** *** Service Advisor/Office Manager

The complaint is not coming from the owner of the vehicle. Our courtesy inspection does not address rust issues as the State of Ct does not have a safety requirement for passenger vehicles.When we are repairing vehicles we sometimes find major issues and advise the customer not to drive the
vehicleThis did occur in the *** store this weekWe advised a customer not to repair the vehicle and park it.In regards to this complaint the vehicle was in at the very beginning of JuneWe have no way of knowing what condition the vehicle was in at that pointIt may have a rust covering the the places that are now holesBased in the pictures I have seen it appears that a sub frame replacement would get the vehicle back on the roadIt is an unfortunate situation,but he customer is indeed responsible to repair the rust issue regardless of when or where it was found

Customer has an appointment with us tomorrow 3/8/2016 We replaced a Ignition coil for free, we will show him the new part and give him the receipt

Complaint: ***
I am rejecting this response because: none of these issues were evident until AFTER they changed the oilI am not asking for a brand new car; which I do feel is sufficient, but the expenses I had to pay ON DEMAND to take care of everyday life and my childrenIf this issue was as big as Midas is saying then I would have had the issue addressedThis is just not right! A simple oil change should not have gone this far
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

From: *** *** Date: Mon, Jun 22, at 11:AMSubject: complaint-midas mtpoconoTo: "***@myRevdex.com.org" on 6/12/met with mike J*** manenger at midas,he told me my rear and axels were heated up and and
needed to be replaced,he told me he had nation wide access to junk yards for the axel rear unit that he said I needed ,He said they come with month 12,mile warentyMike said he would call me when he found something,because it is midas policy that the custermer must call the junk yard to pay for it and have it shipped to midas for them to install itI was home from work with a wrist injury 6/15-6/waiting by my house and cell phone for a call from midas saying they found something,then on Friday 6/at 3pm mike called and said my van was fixed and redy to pick up.I went down Saturday to pick it up,they installed rear and axel unit with 90,miles on it and it only came with months 3,mile warenty, when I asked why they did not call me like we had talked about,He said they found this one and the owner of that midas said to put it inI had no clue this was happening until I got the phone call Friday afterI paid them $for the work with my credit card,which I had no choice,I have to be able to get to work.So with the$and the original $for the pinion seal which was only prevenative maintenance ,I have a total of$1,038.41.If they did not screw installing the new pinion seal and refilling the differential then I would not be writing this nowmy oppion is that they did not call me so they could cover up their mistakes,so now with a month warrenty it sounds like I could go through this all over again by the end of the summerHere is my new complaint, I want to be paid back the $1,and I want the rear differential and axels totally rebuilt with brand new parts at another service garage,not midas,and I want midas to pay for it thank you *** ***

I am writing this note with deep regret that MrB*** is unhappy with our servicewe have tried to take care of him the best we can he claims over charge for brake repair, in fact the price he paid was heavily discountedfree brake pads and discounted labor and partshe has indicated our staff worked on his car very fast and he should not pay for service because we are faster than the book time calls for, book time is a standard rate of charge for a set service and again this was discounted to him that daymarket price for this repair is far more than he paidhe has stated another shop would charge less, this may be the case of cheaper products or service offered how everwe feel he has tried to make this a issue of price and over selling servicethis is not true and I believe we have his best interest in mindif he can return all parts not worn or damaged I would be willing to refound his parts cost only this does not sound like that possible because he drives his carI don’t believe it is fair for him to expect a total refund while he has been using the parts that he purchased from the shopnow he does not seem to remember the conversation we had about the service he requested years ago for parts not neededhis car as I remember still has a bad dust seal on a caliper which should be repaired, but his brake have not failed so he has indicated it not neededwe pride ourselves on being honest and fair, after all we are here for himI can be reached at *** *** *** for any further discussionplease be advised I believe this is getting to a point of harassment by MrB***and I am sorry he feels the was not a fair and just repair on his car but we don’t see that we did only what he asked us to do case #

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern,
class="EmailStyle16"> We have made multiple attempts to rectify this situation, but the customer has been non-responsive to our correspondenceWe have tried to contact Mr*** by telephone, and our most recent attempt is the message I have attached to this emailIf you have any insight as to how we can rectify this, we are more than ready and willing to help Mr*** to the best of our abilityThank you for your time and consideration Warmest Regards, Alicia ** A*** Service Advisor/Office Manager
+++++++++++++++++++++++
*** ***
* *** ***
*** *** ***
***
***
Hello Mr.***,
It has come to our attention that we did not meet your expectations during your last visit at our *** locationWe are terribly sorry for any inconvenience this may have caused youWe would like the opportunity to better communicate with you regarding the way in which your vehicle was handled
When you came in for your grinding brakes, we determined you needed pads and rotors for the front of the vehiclePrior to installation we could not hear the other noise we noticed upon your second arrival hereThe noise we heard was a wheel bearing noise; to the technician the noise overpowered any squeaking he was looking forAs far as the brakes are concerned, they are in working order, but are breaking in currently, which is going to cause some squeaking
I spoke with the Manger of the *** Midas location about your current situation, and we decided to try replacing your brake pads againThat is the only suggestion that would currently be availableSadly, brake pads squeaking after being changed is rather common, and sometimes, this is the only way to rectify that problemWe would love the opportunity to resolve the nuisances you are experiencing; at no cost to you we will install a new set of brake padsIf you need further clarification please let us knowHave a wonderful day and thank you for your time and consideration
If you are interested in scheduling an appointment, or if you would like to discuss this matter further please contact us at *** ***
Warmest Regards,
Alicia ** A***
Service Advisor/Office Manager

Complaint: ***
I am rejecting this response because I had a perfectly good oil pan which had no oil leak previously to me going into Midas's shopI did not have a pile of oil in my driveway or have my oil light coming on until the day after my visit to themFurther more my mechanic was the last one to do the oil change in the vehicle and it left completely intact from his shop in *** *** **I only wanted to go to Midas to try their services because they are a lot closer to me than himThe day after my going to their shop I had to go get a brand new oil plug and pan from my mechanic and it is not fair because I had a perfectly good vehicle prior to going into the shopThe supervisor at the shop told me when I called the day after my going there for service that he watched the tech do his job and that the plug was strippedI do not know why he had to watch his tech so closely to do his job I find that odd as does my mechanic, If he is perfectly capable of completing it than I do not understand that comment also I was told that I should of been advised of exactly how bad the leak was prior to me leavingWhen I was only quoted for a new one[Way over priced might I add] and sent on my wayI feel very misguidedI understand business's sometimes make mistakes but they should be honest to their customers when that is the case
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:Ron is changing his story to suit his needsDuring our first conversation he said blame should be placed on the previous shop the car was at, because rot does not happen immediately or quicklyNow he states the condition changed drastically from safe to drive to being rusted through to the point where I can fit my hand inside her sub frame in three monthsI am not blaming the shop for the rust, as damage happensHowever I do not think you should be able to claim a "courtesy check" or that you have the skills to diagnose unknown sounds if apparently visible damage does not get addressed. Ron has never apologized to me for this oversight, nor has he promised to address this concern with his employees. The complaint is coming from the owner of the vehicle, but I, the owner's daughter, am dealing with the correspondence under complete direction of the ownerNot being required to guarantee the safety of passengers in the vehicles you allegedly "fix" is an excuse of the worst sort At this point, the return of my money is secondary to my concerns about your endless justifications of poor service and the safety of the patrons of your shop.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Brian ***

Complaint:
I am rejecting this response because:
This is my reply to the most recent comments from MIDAS. 1- The person responding to my complaint (which I presume to be J***, the owner of the shop) wrote that he is “writing with deep regret that I am unhappy…” If he wrote this with deep regret or with any regret at all, why would the respondent fail to act on the promise he made to me in our last phone conversation? His commitment to me was to provide me with the written reply to the multiple issues I brought to his attention in the letter I sent to Midas corporate, in June and again in August of this yearBoth of these letters were sent months before the respondent and I had the phone conversation wherein he promised to provide me with his written replyThat conversation included the respondent committing to provide me with a written reply within an agreed upon timeframeA conversation that included a third party, a representative from Midas corporateThis comment appears to me to be little more than another in a pattern of examples of misleading and deceptive replies provided by the respondent. The information I provided the Revdex.com clearly reflects that if the respondent believes “we have tried to take care of him…” then I would have received the written reply he committed to provide memonths agoOnce again this comment appears to me to be little more than another in a series of misleading and deceptive replies.3- “Price” is not and never has been the primary reason behind my complaintIt may be convenient for the respondent to focus his reply on price since he cannot support the action and lack of action by everyone at Midas, starting with the respondent and going up to the COO at MidasThat said what I paid for the work done at this Midas location was one of more than a half dozen points addressed in the two copies of my letter sent to Midas CorporateThe very same letter that despite his commitment to do so the respondent has never responded toFor the respondent to try to make it seem as if price was my reason for filing a complaint is nothing more than another misleading and deceptive reoly. The Revdex.com is in possession of a copy of the letter referred to that the respondent has not replied toI believe the facts speak for themselves.4- In his reply the respondent mentioned: “book time” and “standard rates” and “market price” as if any of these were topics I raisedNot one of these topics appear in my letter to Midas or in my complaint to the Revdex.comThey do however appear in the respondents’ replies to the Revdex.com, perhaps in an attempt to draw attention away from the respondents’ lack of facts in support of his position and his failures including his failure to live up to his commitment to do what he said he would doNothing new here, just another in a series of misleading and deceptive statements.5- In his reply the respondent mentioned things like “he has stated another shop would charge less and this may be the case of cheaper products or service offered…” What I actually stated is this: “The entire brake job I had done at MIDAS in Simi Valley on June 2, 2015, (replacing two front pads and replacing the two front rotors) took less than one hourFor that I was charged $for laborMaybe this is the real cost related to the MIDAS free brake pads for life programThis charge seems twice the labor charge it should have been for less than an hour of labor and much more than it ever has been at MIDAS in the pastI guess the old saying is true: “There is no such thing as a free brake pads lunch.” I don’t see a single reference to another shop here, but that fact didn’t stop the respondent from providing the Revdex.com with yet another misleading and deceptive comment.6- It only serves to make my point that the respondent would say something as absurd as: “I believe we have his best interest in mind.” If failing at every opportunity to live up to his commitment, failing to answer my questions or doing anything besides write two replies to the Revdex.com that were deceptive and misleading, than I would have to agree with the respondent, he has had my best interest in mind.7- The respondent stated that: “if he can return his parts not worn or damaged I would be willing to refund his parts costs only.”a. Where do I start? First the respondent has failed to mention a relevant fact anywhere in either of his two replies to the Revdex.comThat fact is that the rotors (half of the parts associated with the work his shop performed) were free, not because the respondent is / was a benevolent business owner, or he gave me a good deal, as his reply implies, but because I paid Midas a premium price up front years ago for the right to receive free replacement of the rotors on this car for as long as I own the carOnce again the reply you received is deceptive and misleading while at the same time managing to include what I believe may be the respondents most bizarre and ridiculous statement to date.b. The respondent stated: “We pride ourselves on being honest and fair, after all we are here for him.” I have no idea what “after all we are here for him” means in the context of this complaintClearly the respondent and I differ on our definition of the words honest and fair. I. My definition of honest includes: free of deceit and untruthfulness; sincere, morally correct or even a little virtuous. ii. My definition of fair includes: just or appropriate, without trying to achieve unjust advantage.c. The respondent mentioned he believes this is getting close to the point of harassmentGiven this statement I looked up the definition of the word “harassment”It reads: “aggressive pressure or intimidation.” Where is the aggressive pressure, where is the intimidation?If the facts of this complaint show anything they reflect a respondent that since June of this years has done nothing to move towards a settlementIn fact the record shows that he has done the opposite in his ongoing attempts to deceive the Revdex.com, deflect the focus away from the issues, ignore facts, and by failing to reply as he promised.It is my opinion that in the roughly six months since I first contacted Midas that facts clearly reflect that no one at Midas at the Simi location or at the corporate level has addressed my complaint with me or with the Revdex.com professionally, honestly, sincerely, or fairly.Since Midas has been unwilling to open a dialog regarding a settlement here is my proposal to settle this matter: J*** at the Simi Midas location and Roger Bell from corporate provide me their own type written apologyThese apologies will be in my possession on or before December 21, That is itNo money need change handsProvide me with the apologies I am requestingApologies that satisfy me by addressing no less than the following seven topics in my possession on or before December 21, 2015 and we will be doneThese apologies will include:1- J*** acknowledging the pattern of misleading and deceptive replies.2- J*** acknowledging (A) I did not meet with him at his shop after the work was done in June AND (B) I never accused him of ripping me off.3- J*** acknowledging his failure to keep his commitment and provide me with a written reply to my letter dated June 17, 2015.4- J*** acknowledging the mistake his shop made on multiple occasions telling me I needed work done on my car that was not needed.5- J*** acknowledging I have not harassed him or his business.6- J*** acknowledging his failure to act professionally and in a business manner throughout this process.7- Roger acknowledging his role in this by failing to keep his word and get back to me after our initial phone conversation and his failure to reply to my two follow up text messages to him when I did not receive his follow up call.That is itProof that money was not and is not the issue or the reason behind me filing my complaint with the Revdex.comThat said, if the respondent would prefer to continue to make his position about money I would be willing to consider ending this by either of the following options in lieu of my receipt of the two apologies on or before December 21, 2015:1- Midas will perform the break job on the rear axle of my car at a date and Midas location of my choosing with Midas picking up the cost for all of the parts and labor that J***’s shop stated were needed back in June 2015.2- Here is a third option I would consider: Midas sends me a cashier’s check for $305.52, the amount I paid Midas in June 2015, with that check in my possession on or beforeDecember 21, 2015.I end my reply to the Revdex.com by asking you the same question I ask myself every time I read an email, text or letter from J*** at Midas: “What am I missing?” In his replies to the Revdex.com the respondent has made statements, ignored facts, failed to respond to specifics, failed to acknowledge any mistakes, let alone any wrong doingHe has also failed to offer any type of a settlement that would move this to a conclusion, at the same time failing to acknowledge the commitment he made and has not kept while routinely attempting to mislead and draw attention away from the real issues when writing to the Revdex.com
Regards,
*** B***