Midas Auto Service

We did communicate to [redacted] by telling her the work needed to be completed within two months. She made the decision to not do the repair until the car began to show problems outside of the warranty period.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint #11255574. I have mailed Mrs. M[redacted] back her 30 dollars. we regret trying to help her fix her car. and again we diagnosed her car properly, I am here to help, I am part of the solution not the problem. I feel this was a very bad problem that started with a mobile mechanic who most likely broke this part and she is taking out anger on me. I have sent a letter from one of the three shops she visited and spoke two, two other with the same story will write if needed how she complained about spending 800.00 dollars fixing her car and that they two were to expensive. I know our prices are fare , and we spend at least 45 min diagnosing her car, I am truly sorry she feels the way she does about our services. I hope she get the help she needs.

We disagree with the response. Most disingenuously, there was no mention of the broken diagnostic equipment in the response.
For the record, the merchant did not offer to refund our money. Our money was refunded because we filled a legitimate complaint with our credit card company, they sided with us and forced the refund.

Midas is dedicated to ensuring customer satisfaction through operations of honesty and integrity. The vehicle repair did meet the expectations of the customer. Upon inspection of the rack and pinion repair for proper installation., the two front tires were replaced at no charge and a wheel alignment...

service was performed. The customer request for a full refund was honored and the customer is satisfied.

To Whom it May Concern,We have been in contact with Ms. [redacted] in regards to the issues she was having with her device.  We have worked with Ms. [redacted] to provide a solution for her to the issues she is experiencing and feel this matter should be considered closed and resolved.  Please feel free to contact me directly for any questions or concerns.Thanks,Michael [redacted]Carolina West WirelessDirector of Call Center Operations[redacted]

Review: I put my car in for a tune up on 09/07/13 and Midas discovered that my spark plugs were old and rusted. They weren't able to get one out so they said they would soak it over the weekend and try to wiggle it out. I called on Monday and asked about my car. They then told me that they broke my spark plug and that it may require them to remove the cylinder head. I asked how much that would be and they said around 600. I told them that I was unable to pay that but since they broke it shouldn't they fix it. They told me that it wasn't their fault that it broke. I asked if we could work out a deal and they rudely said that if I didn't have the money to fix it I never should have brought it in. I then explained to them that I brought in it for a tune up and specifically said I can only afford a tune up. If they thought they spark plug was going to break they should have let me know before. I am now paying for them to fix my car that they broke. They wouldn't work with me and kept saying it was my fault it broke. After talking for a while they finally admitted it was their fault but they weren't fixing it unless I paid for it. I feel they took advantage of me because I am a young single woman who is nave in the way cars work. It is now 9/11/13 and I still do not have my car. I won't have it till the 12th or 13th. It has been a difficulty getting to work and back without my car.

Product_Or_Service: Tune up for car

Desired Settlement: DesiredSettlementID: Refund

I would like for them to fix my car that they broke. I don't feel I should have to pay for their mistake.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted], Owner

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@sbcglobal.net

Ms. [redacted] originally brought her 2002 Hyundai to our shop on 7/18/13 for evaluation of a "check engine" light. We determined that the engine had a misfire and suggested replacing the spark plugs. She returned the car to us on 9/7/13 for this work which is normally a very simple procedure.

Our technician soon informed me that he was able to extract three of the plugs with relative ease, but the fourth plug would not turn: it was seized in the cylinder head. I immediately called her and advised her of the situation. I told her we would attempt to soak the spark plug threads in solvent over the weekend. I also specifically told her that even with this, there was a possibility that the plug might break or that the threads in the cylinder head might strip. Either of those two events would necessitate the cylinder head being removed by us and being repaired by a machine shop. Furthermore, on this same day, 9/7/13 I told her that is would probably cost %600 or more if that ended up being the case.

On Monday, 9/9/13, she was advised by my shop Foreman, [redacted] that all reasonable precautions were taken, but the extraction attempts were unsuccessful and the cylinder head would have to be removed. This was not a good outcome for either party, but she was consulted on the possibilities from the very beginning. No mistakes were made except possibly by the person who originally installed the spark plugs (overtightened, no anti-seize, cross threaded, etc)

We certainly understand her concern, but there was no other solution

Review: My daughter, [redacted], went to this shop for an oil change and to check a noise. Midas had given her an estimate, saying of these problems: Wipers, Leaking Hose, Trans Fluid. Steering System loose, Exhaust leak, Left Ball Joint, A/C Compressor causing belt noise and front tires. Then gave her a printed estimate of $704.93. This estimate did not include anything about A/C Compressor noise. My daughter then called me to discuss this. I said I would switch cars with her and have checked out. Did that and took to Hyundai dealer. They told me, most of what was listed by Midas was not needed. I then took to a private mechanic, he said same thing. Problem was tires, which is easy. Other problem was A/C Compressor. Ball Joints were tight and fine, exhaust was fine, no leaks, steering was loose because of bad tires. I had private mechanic fix problems. He replaced: A/C Compressor and said all else was good, except Trans Fluid was abit dirty. I did tires on my own.Desired Settlement: I would like Revdex.com to show this business as scammers. I would also like the Trans Flush, filter and refilled at NO COST.

Business

Response:

I would like to thank you for giving us the opportunity to clarify outside of the story and it is

unfortunate that Mr. [redacted] feels the way he did to file the complaint against our business.

Let me describe our process of servi ng our customer, when a vehicle is pulled in for service at

any Midas we are required to proceed forward with the following steps.

• Step 1: Get customer's concerns regarding his/her vehicle, and have the authorization to

look at the vehicle.

• Step 2: When the vehicle is pulled in on the bay, our technician goes through a courtesy

inspection, and makes Recommendations based on his or her findings.

• Step 3: Service advisor presents the Recommendations to the customer, and makes the

documentation thereof. Documentation of such findi ngs limits our liability. It is at this

point when customer decides what they would like to have done.

• Step 4: Should customer decide to decline any or all Recommendations we finish the

initially authorized work.

Please note the use of word "Recommendation" on the attached support ing documents that

we fill out at every step of our process. It is with great regret we must admit that Mr. [redacted] is

seeking for freebies. It is our firm decision to not serve Mr. [redacted] or any member of his family

in the future.

Respectfully,

Consumer

Response:

I had a coupon for a oil change and tire rotation. They did the oil change but said they could not do the tire rotation because the vehicle exceeds the weight limit of there lifts. the vehicle is a 1999 f 250 super duty gas engine a very common truck. I feel they lied to me because it had over-sized tires and they did not want to deal with them. Numerous owners of auto service dealers agreed that there lifts would have no problem lifting the vehicle.

Review: On 3/23/15 I had alternator work done on my 2003 Jaguar. As a result of the wrong wiring and wrong connections (Please note that a different Midas location identified these issues and corrected them of which I paid for) my car underwent serious issues. 1) the starter failed. 2) My sound processor failed. 3) My alarm and remote start failed. 4) The car had a small fire. 4) I was towed twice and missed three days of work. I had to personal pay for all of this to be corrected. I have submitted all of the documentation identifying the cause of all of my issue was the result of the work done by Midas of Menomonee Falls. The current manager (Tony) was not the manager whom oversaw the work done to my car. However, as a representative of Midas he has display no concern to make this right whatsoever. His attitude is professionally offensive and dismissive. I have contacted their corporate office to no avail and I did ask Tony for a contact there from which he didn't reply. Further displaying his lack of concern or professionalism. What heightens the offence in this matter is that while driving the car in that condition it could've caused my death as a result of the fire, had it gotten out of control. Again Tony displays a lack of concern.Desired Settlement: I think is fair that I receive a refund for the work done and repayment for the repairs I had to pay for.

Business

Response:

I was contacted by the Menomonee Falls store who asked if I could email you. This matter was settled, a resolution agreed upon. Please see attached documents. Any questions, feel free to contact me at ###-###-####

Lat day after driving over a bump on the road, my exhaust pipe disattached from the muffler, so the car become loudly noisily and this was very disturbing.

I stop and check under the vehicle and I found out that to fix the problem I just need to tie the 2 bolts on the bracket that connect the muffler to the terminal exhaust pipe.

Practically 5 minutes if you have the tools. I did not have the tools.

After a mile or so I stop by Midas auto services in [redacted], at the counter explained the problem and I asked a quote to fix the problem.

They lifted my jeep and they start to check all around, also open the hood to check fluids etc... I told them that I DO NOT Need a check out I need to fix the muffler problem ASAP, the answer was ( It is a Company policy to check all and is no charge for it) OK i

I sad do it quickly and give me a quote for the muffler.

I wait almost an HOUR, till the guy at the counter bring me to the jeep and start with a long story that I have to change brakes, transmission fluid, oil, steering fluid also the car has serious lick etc... I ask again how Much cost fix the muffler but he begin again a long story and try to scare me that I drive a dangerous car....

Transmission fluid was flushed 2,000 miles ago, Oil was changed 1,500 miles ago, brakes are ok ( I do a lot fixing by myself) He was upset that I do not want do any work he listed, after for the 3rd time I ask the cost to tie the 2 bolts $.39.99 plus tax

That was the answer.

So after almost an hour waiting and other 10 minutes arguing they ask me 40+ back to tie 2 bolts???? This is a rip of and they try to rip me off hundreds and hundreds of dollars in services no needed.

And when I asked to drop my car from the lif and give me the keys, they make me wait an other 15 minutes with no reason

Total I spend an hour an half for NOTHING.

This company should not be in business!

If you have no idea about car mantenence they will make you spend a lot of money.

I think that they are absolutely NOT honest with the people

People avoid Midas

Review: The following is detailed background on what occurred with Midas and my Hyundai Elantra. This letter has been sent to Midas corporate.

Re: 252030033801

Disputed Amount: $1,627.84

Hello,

I am disputing the work and charges that Midas (Menomonee Falls WI) charged me for the work performed per Midas Invoice #0030056. Here are the facts:

• My wife brought our 2007 Hyundai Elantra to Midas to inspect for “excessive loose steering”. Midas indicated that there was a “clunk” coming from the rack and pinion. My wife nor I had ever noticed a clunk with the steering. However, Midas informed us that the clunk was related to the loose steering. The store manager also conveyed a driving safety issue. Based on this, we authorized the work to be done. My wife was not brought to see or hear the clunk

• Upon picking the car up during closed Midas hours, I noticed that the loose steering was not fixed. The following next morning, when Midas was open, I called the store manager and advised them that the repairs that they advised to be performed, did not correct the loose steering. He advised me to bring it back in. Meanwhile I called a Hyundai dealer to discuss the problem of loose steering. At that time, they advised me of a recall for reprogramming of the electric power steering. I brought my car to the dealer and they promptly made the recall fix. My loose steering was fixed. Please see attached Boucher Hyundai referencing this repair.

• Hyundai letter also references that the Hyundai recall work was unrelated to the power steering rack replacement.

• Please also see reference that the power steering rack is not installed properly!

• I have had many discussions with many mechanics (including Midas and Hyundai) and none have ever heard of replacing an entire rack and pinion assembly due to loose steering, let alone the costs that I was charged. I have even visited many websites where this same problem has been cited. All have been resolved through power steering module related fixes.

• Midas charged me for repairs that did not correct the problem that I asked them to.

• I have also requested identical repair quotes from other car repair shops including another Midas location. The difference from other quotes to Menomonee Falls invoiced amount ranges from approx.. $600 to $400 lower. Please see attached Midas –Milwaukee quotation

o Midas-Milwaukee: $1,255.44

o Midas-Menomonee Falls: $1,627.84

• In addition, Midas charged us for a steering power flush $89.99. The car has an electric power steering system. No steering power fluid!!. We have not been credited for this!

• We had been a loyal customer for at least 8 years. We have brought three of our vehicles to the Midas Menomonee Falls locations (BMW, Ford Windstar, Hyundai Elantra). We have spent $1,000’s at this location.

• The store manager who oversaw the repairs, the inflated labor and parts costs, the fradulent power steering flush, etc. is no longer with the company. He left the company soon after I brought this issue to the district manager’s attention.

The district manager has offered to put the old rack back into the car and credit me for the amount of the rack. Not the tie rods, not the labor, not the alignment, etc. We have been told that because we authorized the transaction, we are obligated to the work that was done. And the replacement of the old rack would be a gesture of good will because of our past loyalty to the location. My wife and I are not mechanics. My wife authorized the replacement of the rack out of fear from what your mechanic described as a safety issue and that the looseness in the steering would be fixed. We all know, fear helps to sell. We trusted Midas to solve the loose steering. This was not done.

If Midas’s policy is not to stand behind its work and that once a customer gives authorization to proceed, with all liability and responsibility that of the customer’s, please just let me know. I will help Midas by communicating your policy to many others.

This whole ordeal with Midas is mind boggling. I will not deter from getting to the bottom of what I feel has been a very, very suspicious transaction. I will pursue any and all paths to find a resolution.

In summary:

• I did not authorize Midas to fix a so called “clunk”, I authorized them to fix my loose steering. This did not happen.

• Hyundai fixed the loose steering with a recall reprogramming of the electric power steering module and centered the steering angle sensor. Unrelated to the rack assembly.

• Midas overcharged me for repairs (not needed) by over 30%. I’ve included another Wisconsin Midas location quote. Other lower quotes available upon request.

My request, which I deem to be fair based on the above facts, is that Midas replace the old steering system back into my vehicle.

• If steering is unchanged (not loose), Midas refunds me the total amount of $1,627.84.

• If steering changes (feeling of looseness returns), Midas replaces current rack back into Hyundai Elantra and keeps the $1,627.84 (minus the $89.99 + tax for the steering power flush that was never done). I believe the incremental 30% + profit that Midas has charged me over the industry standard is enough to cover the labor.Desired Settlement: I am looking for your assistance to provide an opinion on whether I have a case against Midas based on the above transaction. Ultimately, I am seeking full credit for the work Midas performed.

Business

Response:

Midas is dedicated to ensuring customer satisfaction through operations of honesty and integrity. The vehicle repair did meet the expectations of the customer. Upon inspection of the rack and pinion repair for proper installation., the two front tires were replaced at no charge and a wheel alignment service was performed. The customer request for a full refund was honored and the customer is satisfied.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had my brakes done in May 2014, in October 2014 I was at Tires Plus getting new tires when the mechanic there discovered ALL FIVE of my right rear tire studs were stretched out, and when they went to put the lug nuts back on, one of the studs BROKE OFF! Apparently when Midas put my rear tire back on after the brake job in May, the lug nuts were over-torqued. During the next 5 months that the damage was being done, THANK GOD that the studs didn't break off while driving!!! It costs me FIVE HUNDRED DOLLARS to get the hub assembly replaced, along with 5 new lug nuts, BEFORE the car was even drivable again.

I called and spoke to the Cudahy Midas manager, they refused to take responsibility, so I contacted Midas Corp and filed a claim....of course that was just as useless, they "tried" to intervene, yet in the end they couldn't do anything...surprise! Some BS about it being past 90 days, um I wasn't claiming the brakes were faulty, just the labor who damaged my vehicle putting the lug nuts back on!Desired Settlement: I would like Midas to reimburse me the $502.74 it cost me to replace the hub assembly & lug nuts to even get my car in drivable condition again.

Business

Response:

First of all, thank you for giving us the opportunity to present our explanation on this matter. It's unfortunate that Mr. [redacted] feels that we harmed his vehicle. His vehicle was in for service, there are 4 to 5 lugnuts on each wheel, based on his claim only one stud was over-torqued. We use torque sticks, which means we can only torque each lugnut to the maximum of manufacturer's specs, and why was only one lugnut worn out and not the others. Second, Mr. [redacted]'s last trip in this shop was in May of 2014 - we have no way of knowing that he had no body worked on his vehicle in the meantime.Midas customer relations department was involved in this matter, and they agree with our approach, they also contacted Mr. [redacted]. We hope that Mr. [redacted] will understand our explanation and will consider us in the future for his vehicle needs.Best Regards,[redacted]

Consumer

Response:

Review: On July 29, 2013, I took my 2010 Volkswagen Jetta to the Midas Auto Service Center at 180 Gause Blvd in Slidell, LA for a routine 4 tire rotate and balance service. At the time of the service, the car had 23,954 miles. I had just driven that car from San Francisco, California, and had experienced no abnormal shaking or vibrations in the wheels or steering wheel. When I picked up my car from Midas, I noticed some vibration in the front and shaking in the steering wheel, but initially attributed that to the road surface. However, at higher speeds (~60+ mph) the shaking and vibration were very pronounced, making driving difficult. I thought the front end might be out of alignment so I took the car to the Goodyear Auto Service Center at 150 Northshore Blvd in Slidell for an inspection. They told me three rims were damaged and would have to be replaced. On August 30 I took the car to Northshore Volkswagen at 1700 N. Causeway Blvd in Mandeville for an inspection. The Volkswagen Service Advisor, [redacted] (###-###-####) informed me that all three rims were ruined had the same damage: a 4-6 inch dent on the inside lip of the rim. He could not explain how that might have happened since I had not hit or run over anything and there is no damage to any tire, the suspension, or the underbody that would have to occur to inflict that amount of damage to three separate rims. On August 31 I returned to the Midas service store in Slidell and spoke to the store manager, [redacted] (###-###-####), informing him of what the Volkswagen service department told me. Since the damage could only have been done at his store, I asked that he reimburse me for the cost of replacing the rims. Mr. [redacted] said he would not do that, but did offer me a free oil change. After I picked up my car from Midas on July 29, no business or person had inspected or touched the wheels before the onset of the shaking and vibrations and I have not driven over or struck any object with my car since then.Desired Settlement: Volkswagen has charged me $859.25 to replace the three damaged rims. Midas charged me $46.93 for the service that damaged the three rims. I have been travelling out of state so it has been difficult to promptly follow up on this problem, but I have spent a great deal of my off time trying to resolve this. As a minimum, I expect Midas to refund the $46.93 for the rotate and balance service and to reimburse me for the expense of replacing the three damaged during their service. Total: $906.18.

Review: On May 27, 2014, I brought my Honda Odyssey to Midas on 16th Street in Sacramento. My car didnt pass smog but only by a few points and the engine wasn't running as smoothly as usual.. I asked [redacted] (the manager) to make the necessary repairs in order for the car to pass smog. I mentioned I had a small budget , that I wasn't sure if I was going to sell the car or not.I JUST NEEDED a Repair to SMOG THE CAR .I dropped off the car , The manager said he would run a diagnostic test and call me to discuss the diagnosis. Later on he called back and said he had to perform a tune up and it'd cost over $ 700.00, and assured me the car would PASS the smog test. Since I only had a $350 budget, he said he'd help me out and put the balance on a payment plan. . I told him my girlfriend would pick up the car since id be at work and , id be responsible for the bill. When she picked up the car the manager made her sign a hand written agreement that she'd pay 110$ per month for the balance of the bill or she could not pick up the car.. She felt coerced and uneasy. We have a joint checking account. But still it wasnt what I asked for.On May 30 th, I brought the car to be smogged and it failed miserably, black smoke came out the tailpipe and this time failed by 30 points). My girlfriend brought the car back to Midas, and told the manager the car didn't smog and was running badly. HE asked her to leave it and he will call after he looked at it. After a few hours he calls and says we need a catalytic converter for over $500 , which he'd gladly finance. OK, now the bill is over 1200$. She asked him if he had run another diagnostic test and how did he come to this conclusion. The first diagnostic test showed nothing of a problem with the catalytic converter.He didn't run another test and was just judging by the results on the smog report. They offered no other option and said the car is running great! She left immediately, knowing something was very wrong. The hood was left unlatched by the mechanic, unlatched by the mechanic, unnoticed till she started to drive. She felt like she was treated quite badly by manager and staff. The next few days, I drove the car and it was running poorly, fumes from the engine coming into the car and black smoke coming out of the tailpipe. The engine is running unevenly, stalling out at stop lights. The car has never ran this badly. This car is maintained regulary. I'll have t have it towed to the next mechanic.Then,I dug out my service records, keep in mind I used the same mechanic for repairs since ive owned the car in 2006. He is a HONDA specialist. here are the discrepancies.... The same MAJOR service was performed only 12,000 miles before (evidence c) at half the price by my HONDA CERTIFIED mechanic. Evidence CThe distributor wires were not the original as the bill states(evidence d ) The wires were replaced at 88,000 miles at the Honda dealership in Berkeley. The manager and mechanic swore up and down that the wires were 164, 000 miles old and terribly worn. ( Note how much IM overcharged for parts, charged double for everything.. ie $10 a spark plug.)All the work they did was unnecessary and did not fix the problem I asked to be fixed in the first place. Evidence D[redacted] said a gasket leak caused the need for this untimely major service but I didnt see any oil on the ground in my parking space. ????????I DID NOT ASK FOR A FUEL INJECTION TREATMENT.BUT....... I was charged for one. AND charged $30 labor for pouring a can of 29.95 fuel injection treatment into my gas tank. ????????? A total of 59.95 plus tax.Now after reading all the terrible reviews on Yelp (evidence ) I fear my car is really messed up now. I feel like a fool that I trusted them.But I was use to dealing with my honest mechanic in Berkeley.Unfortunutely the car is parked since it failed smog and isnt running well at all and now I will have to tow it to another mechanic.I have been grossly overcharged. Smog test failed again after I paid for another 54.95.In addition, after researching what the symptoms are of a failed catalytic converter, my check engine light is not on and the exhaust has NO odor. I feel cheated.I intend on taking Midas to court. I filed with the Revdex.com. I refuse to pay this Cheat anything.Read the Yelp reviews and see I'm not the only one ripped off by these guys by the exact method. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄ Settlement: Im not paying anything and if my car has been compromised Im suing for damages.

Business

Response:

called customer on 6-5-14, customer does not want to talk to Midas or bring car in to have rechecked.

Consumer

Response:

I am rejecting this response because:

[redacted] called and spoke to my girlfriend. I called back the next day, he did not return my call, the person who answered the phone said he was away for the weekend and was texting him to let him know I called . I do not want them to touch my car, since they messed it up and did not close the hood allowing my girlfriend to drive away with the hood open. I am waiting for the funds I used to free up with my credit card company so I can take the car to another mechanic. This has been an absolute nightmare. My car still sits there not running very well and unsmogged.

Business

Response:

[redacted] , please feel free to call me at ###-###-####. Your girlfriend told me you did not want to talk with me and said you were going to sue me. I would like to talk with you and have you take your car to another shop to be diagnosis, once they tell you what the repairs are needed for your car, please call me first to discuss before doing anymore repairs. Thanks, [redacted]

Consumer

Response:

I am rejecting this response because:

First off, I told [redacted] that this transaction is my responsibility not my girlfriends. That she'd pick up the car since I work alot and Im not available.

When she brought the car back after trying to smog it the second time, you sent her away for 2 hours and then called her telling her we need a catalytic converter for an additional $500 that you'd be happy to finance. You stated you did not run a diagnostic and you came to the conclusion that the car needed a catalytic converter as per the smog report.

Why didnt you see that when you ran the first diagnostic? All the was done was a replacement of parts , just replaced 12, 000 miles ago. After a $700 tuneup the car should run like a top.

IN FACT, I called you back the following day, spoke to [redacted], he said he would text you and let you know I called.

What kind of run around is this [redacted]?

I am use to my car running well after a major service, not failing smog another 30 points for the worse.

I am very busy and when I have the time to bring the car to my honda mechanic in Berkeley, he will know exactly what the problem is, and what was actually replaced or just cleaned..

I have NO trust in your JUDGEMENT. I have no more $$$ to be tied up in this repair, until this is cleared up.

Thank You,

Review: Midas tried to get me to buy parts and service that I didn't really need.

On 6/8/2013 this auto shop told me that I needed a new A/C compressor, drier, and expansion valve (including services totalling $1,832.99. I was skeptical, so I tested it later and those parts were all fine. The only problem with it was a small hole in a hose that I fixed for less than $10. I'd like my $25 diagnostic fee refunded since it was fraudulent. I don't appreciate auto shops trying to charge me for things I don't need.Desired Settlement: $25 diagnostic fee, since they they told me I needed parts and service that I later found out wasn't needed.

Business

Response:

Business' Initial Response

Mr [redacted],

Usually people see the owner or manager of a shop before they complain through Revdex.com. You have never contacted me. This is the first time I have heard that you are unhappy with our recommendations of your concern you asked us to look at. Your car certainly needed more than $10.00 worth of repair. It sounds like you decided to work on it yourself. Our recomendations were based on testing and specialized equipment to test a/c function. We are not a commission-based shop. Our findings were simply what you purchased, an opinion and recomendation of repairs to make your a/c useable in hot, inclement weather, and for a reasonable amount of time. For these reasons, I feel you got exactly what you paid for, and you certainly were given a choice to do, or not do work here. If you had work done in a licensed shop elsewhere for $10.00, I would love to view a copy of the diagnosis fee and work done.

Please stop by if would like to talk more.

Review: On 2/27/14 I brought my 2000 Dodge Durango to Midas auto service via tow truck because I could not get the car to start. I was out on an errand to CVS, I drove there and the check engine light came on. When I attempted to start car again the engine would turn over but would not start. I had it towed to Midas for a diagnosis. Midas reported to me that 2 sensors were bad, a crankshaft sensor, and another sensor they call a "pickup Assembly". Midas also asked if I would like to have a tune up done at this time as the plugs were looking old and in need of replacement. I agreed for this to be done.The work was completed on Friday 2/28/14, about 4pm Midas informed me my car was done and ready to go, I could pick it up before 6pm. I arrived at about 5:45 that same evening to settle up. "[redacted]" checked me out and the manager "[redacted]" commented that cylinders 1 & 7 had a low compression level and the car may run a little ruff. As I drove home the car was jerking and backfiring and didn't have much power. I returned the next morning. At that point [redacted] said "the mechanic was wrong and cylinders 1&7 were dead". Later that day [redacted] phoned me and said that there was a problem inside the engine and that "it may have to do with one of the procedures they had done in the tune up, when doing the fuel flush some sludge or carbon may have come loose and caused the problem". and basically told me that the cylinder head would need to be removed and sent out to be repaired. I said I didn't feel I should foot the bill for this repair that was caused by the work Midas did. On 3/3/14 [redacted] contacted me to inform me the owner was not willing to foot the bill for this repair and I would need to pay them for further repairs. I picked up my car at 1:10pm, I spoke with [redacted], informed him I expect Midas to cover the cost of repairs and do them and I would be filling this claim with Revdex.com. [redacted] then asked me "how are we to know that you am not lying about how the car was running before it was towed in". I then left.Desired Settlement: I would like my car repaired to proper working order, Midas will need to repair what is wrong with the engine that keeps it from operating correctly. Midas informs me the cylinder heads will need to be removed and sent out to a machine shop for repair and then reinstalled.This fix will need to be done at no charge to myself, Midas will cover all costs.I want the tune up, 3-part Fuel Induction System Service and labor charge to be refunded to me for the amount of $512.86 Total I paid was $771.23

Business

Response:

Mr. [redacted] Dodge Durango was brought in on a tow truck not running at all. The car was diagnosed and suggested repairs were presented to Mr. [redacted] including a tune up that included a fuel injector cleaning. When the repairs were completed the vehicle ran rough and it was determined that cylinders 1 and 7 had very low compression. He is refering to a conversation with the shop manager were the manager was asked that if anything that the shop did would cause the compresion to fail in the two cylinders. The manager told him that it is extremely unlikely, however if the carbon build up was so severe that it was actually acting as the compression seal and when the carbon cleaner was introduced and the carbon was removed it could of lost compression.I believe this to be impossible. If there was that much carbon build up then other issues would have shown in the performance of the car. Mr. [redacted] lodged a complaint with the Bureae of Atomotive Repair (BAR). The BAR came to the shop and investigated and found no wrong doing on part of the shop. We have reached out nuberious times to Mr. [redacted] to bring his Durango back in conform the compression test for the third time at no cost to him and we have had no response.

Review: I had taken my truck in to this repair location to have my Drums and brake shoes replaced. there tech had called me after I had dropped the vehical off and had told me the service didnt need to be done all that was the problem was that it needed to be adjusted. I took the vehical back and still had the issue with the rear brakes a few weeks later. brought the vehical back and they had informed me that the brake drums needed to be resurfaced and that the brakes needed a brake bleeding. I had authorized them to do the repair. Took the vehical back and had the same issue for a few more weeks. I had brought the vehical in on june 28th 2o14 to have the oil changed and have the brake issue looked at again. The pulled the brakes off and said that the brakes are now egg shaped and that the driver side brake shoe on the front in the rear of the vehical looked more worn down then the rest, and they would need to be replaced. After I had expressed my concern for this to the manager telling him that the service they need to perform is the service I had asked for originally. He informed me instead of 700 dollars he would only charge me 320 which is more than I feel I should pay since I have already paid for services I didnt need and I could have had this problem solved from the beginning if they just performed the serviced I had asked for.Desired Settlement: I feel the techs at the repair location are not compitent enough to do the job right so I feel it appropriate for this business to pay for my original service to be performed at a repair shop of my choice and to cover all costs involved.

Business

Response:

Mr. [redacted] came in with his 1994 GMC truck with 218k miles on 12-27-13 stating that his emergency brake did not work and he had low brake pedal. We did a clean and adjust on his rear brakes at no charge and a brake fluid exchange for 69.99. the brake system part showed no need for replacement and therefore we could not condemn them. He returned two months later with a different complaint " The brakes are clunking after releasing " This is a symptom of brake drums having run out, after noticing grooving in the drums we suggested reconditioning his rear brake drums. his pads shoes and rotors were not out of spec. and had no visible damage we had no basis to suggest any further repairs. another 4 months later on 6-28-14 Mr.. [redacted] returned for an oil change and asked us to look at his brakes again, this time stating that they fell like they are sticking. we did another brake evaluation and found that his brake shoes are now wearing unevenly and egg shaped. at that time we suggested new drums and shoes at a discounted price. Again, this shop runs on a high level of integrity, we will not suggest or sell anything that we can not back up with specifications, failed testing or at least visual damage. Mr. [redacted] has paid $69.99 for a brake fluid exchange and $65.00 for his drums to be reconditioned , we discounted the last estimate by over $300 in an attempt to make him happy and he declined. I find Mr. [redacted]'s request that we pay for his truck to be repaired at a different shop to be way out of line.

Review: 06/15/15 I went to Midas on 16th St. Sac, CA/ I initially went in to have the muffler re-welded. After they inspected the car: the man I was working with went in and made some phone calls. He then advised me that the muffler could not be repaired because it had been re-welded before and didn't hold. (True) however the previous weld lasted 2 years. He said that Nissan didn't sell the bracket I needed individually AND I would have to purchase a NEW Nissan muffler for approx. $900. I asked if I had to have a "Nissan muffler" to which he said Yes, I said I cant get an aftermarket part, he said I could but it would be louder (sporty) and cost more. He then offered to get a used part, which I accepted: based on the information provided. On 06/16/15 I called 2 Nissan dealerships and specifically asked questions related to the muffler and the parts and brackets. BOTH times I was advised that YES the brackets could be sold individually from the muffler. Not only could they sell the brackets I needed for ($12-15 each) A NEW muffler was approx. $350.00 not $900. While the employees were very polite and friendly, it does not negate the fact that I was deliberately given false information. Had I had the correct information at the time, I could have chosen to go elsewhere to see if another place could repair it for less. Had I been able to have the bracket replaced or repaired it would not have cost anywhere near the $379.99 I spent at Midas on muffler expenses. And where did my used muffler go? Is it going to be repaired and resold to the next person? I didn't authorize for the used parts to be discarded, but my paperwork says I did: that wasn't a discussion I had with anyone at Midas.Desired Settlement: At this time I would like to request a partial refund of my "muffler related expenses".(option1) I would like a refund for the cost of the muffler. I will pay for the labor expenses $100.00.(option 2) refund of half of all muffler related expenses $379.99/2 (approx. $190.00)

Business

Response:

Muffler was hanging from car when came to Midas and had scapes from dragging on ground or speed bumps. The broken mount/hanger had been welded before and broke off again. the other repair shop had welded the bracket on the muffler and it could not be removed without damaging the mufffler more. the customer was given an option to buy a used muffler with an existing hanger on it. The customer agreed to the repairs, the work was done. I have explained the repair again to the customer and I have another call into her to discuss a resolution with her. I am sorry for any communication issues and hope to keep her as a Midas customer.I will let Revdex.com know once we have settled this complaint.Thanks, [redacted]

Consumer

Response:

I was able to speak with the owner/[redacted] this morning 06/18/15 and he has agreed to mail a check for half of the cost of the used muffler ($149.00). While it is less than I would like under the circumstances I accepted it, so this issue can be closed. I would like suggest that Midas take extra steps to make sure they explain in detail and honestly the circumstances surrounding their recommended repairs. Especially to those that have little to no auto experience. Their customers (including myself) are very trusting and expect to be told all the information so that we can decide and make informed decisions. Poor communication or miscommunication are never good enough reasons when the information being told to the client is "exact", repeated, and restated and confirmed. Thank you and I hope to give this business another chance to service my vehicle. They were a very nice group of guys.

Review: I had a bearing go out in my front end. I paid Midas to replace it. I then had a problem with the other front bearing. I paid them to replace that as well. They told me it was a tire problem, but I had new tires on it and the manager agreed the tires were fine (they were trying to sell me tires). I had further problems with the front end and took it to a different garage and they told me that when they took the bearing out, that it looked like Midas had taken a hammer to my axle and smashed the bearing in. This second shop sent the bearing to be put into the casing by a machine shop and the machine shop said the bearing had never been replaced, it looked like the original bearing. I had to pay over $800 to have my axle replaced and a new bearing put in. When I called and emailed Midas, first they denied it, then they said that they would repay me the cost of the one bearing installation but I would have to talk to the owner. In addition, since driving off of their property the last time I heard some noise in the rear end. Both of my rear struts were broken which were not previously damaged at all. I called the owner several times and he wouldn't return my phone call. So I emailed them again and they never responded. I would like for them to repay the service fee for the bearing and the cost of the damage they did to my car.Desired Settlement: I would like other consumers to be aware of the bad repair service I received and I would like to receive a full refund of the monies I spend on the damage they did to my axle plus the fact that they charged me to replace a bearing and they did not provide this service but damaged my bearing casing and axle. There were hammer marks on the inside of the bearing case and axle and the screw was stripped. Both the machine shop and the other garage would bear witness to the damage they did to my Toyota Avalon. I contacted them via email on 2/6/15, 2/6/15, 2/9/15, 2/10/15, 2/27/15.

Business

Response:

in response to Revdex.com case #[redacted]

On Aug the 14th 2014 [redacted] solicited

our services to replace a driver side wheel bearing in which she had

stated to the owner that two other shops refused to work on her

vehicle. The Bearing was replaced per her request with no problems.

In November of 2014 Mrs. [redacted] returned to the shop with a compliant

of a noise and believed it to be the other wheel bearing. A 25 year

technician drove her vehicle and examined the vehicle on lift and did

not feel like the noise she was hearing was coming from the wheel

bearing and suggest it may be just a tire noise. At no time did

anyone offer to sell her tires. It was advised that she drive the

vehicle a little longer until the noise become more pronounced.

On November the 24th 2014 Mrs [redacted]

approached me in the local [redacted] to express her disappointment that

we did not want to work on her vehicle and that her tires were fairly

new. I explained to her that the technician was just being honest and

didn’t feel like her bearing was making the noise but bring the

vehicle back and I will personally get involved with the diagnosis.

On November the 25th2014 Mrs. [redacted] came to the shop

and we personally test drove the vehicle so we both could agree on

the noise she was hearing. After a couple simple road test I too

wasn’t sure the wheel bearing was the cause of the faint noise she

complained of. I explained to her we would put the vehicle on the

lift and I would get another technicians opinion of the noise. After

a complete evaluation of her vehicle at no charge by a second

technician the same one that replaced the first bearing, agreed that

he wasn’t completely 100% that the noise was coming from the wheel

bearing and that he could hear a faint noise in the hub but couldn’t

be 100% considering noises can travel through the drive train of a

vehicle but felt the bearing would be a good place to start consider

she just had one replaced. Mrs [redacted] was notified of our finding and

agreed to change the wheel bearing. The procedure to remove and

replace the wheel bearing has a industry standard time of around 3

hours so the vehicle was repaired and available for pick up that day.

To assure Mrs. [redacted] satisfaction we took a 40 minute test drive

through town and on the interstate,she agreed the vehicle was fixed.

On February 6th 2015 I received a phone call

from Mrs. [redacted] stating that the wheel bearing was installed

“crooked” and it caused her axle to fail also. (This is a pressed

in type bearing it not possible to install “crooked” see attached

pictures). I said send me your bill and I will talk to the owner to

see what can be done about it. I also explained she had a complete

parts and labor warranty that she should have contacted me from the

beginning we could have had the vehicle towed to our shop. She stated

that the work had already been done.

After discussing the matter with the owner it was decided she

didn’t take advantage of the warranty she was provided . She choose to

have the work done somewhere else and that we couldn’t do anything

for her but would make a exception to refund her previous bill for

the last bearing as a good neighbor gesture. If she had any further

questions to direct them to the owner who was working that day in the

shop.

February 26th 2015 ,twenty days after the initial

phone call and email I get another email with a bill attached for the

repairs stating that the wheel bearing was never replaced and that we

just basically took her money,never did the work and that if she

didn’t get her full refund she would take the next steps.

After careful review of the invoices she provided we notice that

the shop had preformed the work on 1/29/2015 for the sum of $837.34

but then the vehicle was returned to the facility on February 9th

2015 with the same problem where the once again they charged her to

install a used spindle and bearing for the sum of $261.37.(see

attachments)

Considering the job takes around 3 hrs for an experienced

technician not 3 weeks and a second trip I can only assume your

vehicle was misdiagnosed by the faculty in question and most likely

beyond their skill set considering they had to relay on machine shop

to install the bearing for them not to mention having to re do the

work a 3rd time on February 9th 2015( and

charged her again!)

We have made attempts to satisfy this with Mrs [redacted] going above

and beyond our legal obligations by offering her a refund on the

bearing we installed. She has never spoke with the owner choose

instead to use this outlet to make false accusations weeks after the

fact therefor at this time we choose to not refund any of the her

money.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In Paragraph One, the response from Midas was that they never offered to sell me tires. This is absolutely false. The older female desk clerk called me at my office down the street and stated that the technician thought that it was the tires and that they sold tires, did I want them to replace the front tires. I told them absolutely not, that the tires were not that old. When I spoke to the garage manager, he looked at the tires and told me that he didn't think that they needed replacing either. In Paragraph Two, when I saw the garage manager getting ready to check out at [redacted] I told him how disappointed I was with the work I had completed at his shop. I never expressed disappointment that they would not work on the vehicle, this is also false. He told me to please come back and he would personally look into the matter. Paragraph Three is also completely false. We did go for a test drive. The garage manager told me he thought it was the other front wheel bearing, and that would take care of it that day. They did not put it on the rack and test it first before they diagnosed it as a wheel bearing. We absolutely did not take a 40 minute test drive through town and on the interstate. I drove it by myself off of the lot and immediately noticed a noise now coming from my back end, where there was not a problem before. It was later diagnosed b by another mechanic that both of my shocks/struts had been broken off at the top on my rear. I called Midas to see what they would do to compensate me for the damages they did to my car and was given the owner of Mida's phone number to call. I tried calling him several times and he would not answer the phone or return my phone call after I left a polite message. When I did not receive a call back I left several emails with the garage manager, [redacted], who then quit responding to the emails. Thank you for your time and interest in this matter. It has been a very costly and disappointing experience. I have attached the emails and other garage repair mechanic's statements for your review. In addition, the second mechanic that had to repair the work from Midas stated that the machine shop that put the bearing back in the casing stated to him that Midas had never replaced the bearing at all, that it was the original bearing.Respectfully,[redacted]

Regards,