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Midas Auto Service

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Midas Auto Service Reviews (143)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I attempted to contact this customer via phone and text message but no reply.

To Whom it May Concern,In reviewing Mrs[redacted]'s account notes we have record that on February 23, she was informed that the Hotspot feature only works in our county local areaThe Hotspot feature is an add on feature to her existing phone that the customer requests to pay forWe can remove
the Hotspot Local Feature at any time if its not meeting the needs of the customer. As Mrs[redacted] stated in her complaint she has been a customer with Carolina West Wireless for over four yearsWe have researched the service at her home address as recently as late January of and found that the service at the address she provided would be marginal. We are constantly looking at ways to better our service for our customers and we are tracking this reported address for future consideration when making optimization changes to our network. The service at this address has not gotten worse over the span of the customers tenure with Carolina West Wireless so I'm not fully understanding the request to allow waiving of early termination fees for service that is the same or better than the past at this address. Added that Mrs[redacted] has entered into multiple two year contract terms with Carolina West Wireless in the past shows that she was happy with the service she is receiving. We did attempt to contact Mrs[redacted] in reference to the Hotspot Local only feature and during the discussion she demanded to be let out of her contracts and when we advised that we would not be waiving the fees the customer ended the callBased on the fact that the Hotspot feature is a feature the customer requested and can be removed so she is no longer charged and the fact that service at her home address has been the same for years we feel this issue should be considered resolved. In all contracts Carolina West Wireless allows the customers days to return devices purchased and contract terms will be released for issues such as coverageThe customer has signed multiple contracts with Carolina West Wireless and didn't exercise the day return policy. If having any questions please contact me directly
Michael
Baldwin
Director
of Call Center OperationsCarolina West Wireless
Off:
(336)973-5000x
Cell:
(336)927-

Complaint: [redacted]
I am rejecting this response because I had a perfectly good oil pan which had no oil leak previously to me going into Midas's shop. I did not have a pile of oil in my driveway or have my oil light coming on until the day after my visit to them. Further more my mechanic was the last one to do the oil change in the vehicle and it left completely intact from his shop in [redacted]. I only wanted to go to Midas to try their services because they are a lot closer to me than him. The day after my going to their shop I had to go get a brand new oil plug and pan from my mechanic and it is not fair because I had a perfectly good vehicle prior to going into the shop. The supervisor at the shop told me when I called the day after my going there for service that he watched the tech do his job and that the plug was stripped. I do not know why he had to watch his tech so closely to do his job I find that odd as does my mechanic, If he is perfectly capable of completing it than I do not understand that comment also I was told that I should of been advised of exactly how bad the leak was prior to me leaving. When I was only quoted for a new one[Way over priced might I add] and sent on my way. I feel very misguided. I understand business's sometimes make mistakes but they should be honest to their customers when that is the case.
Sincerely,
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I do not prefer to go back to Midas because I do not trust them any more after what happen. They humiliate me and treated me in bad way when I went to the store asking about the manager to talk to him and asking for refund or I call the police. I am still want refund for the parts I fixed in different workshop. Some guys at Midas told me that there is no leak then another guy told me there is leak and gave a new quote for replacing a part that they already fixed from first visit at Midas. I still have all documents, at the same day I went to different workshop and they told me there are leaks from different parts. I am so sorry to say that, but I cannot trust them anymore after what happened. They wasted my time and made my car worse and risked my safety and my family safety. 
Sincerely,
[redacted]

In regards to complaint #11255574 on 3/11/2016 A[redacted] called me at the shop and asked if we do ac repair. I explained we do and we charge 30 dollars for diagnosis or check up to determine problem with this system. She replied she had the car at another repair shop and they stated she had a leak...

behind the grill of her PT cruiser and it would take removing the front grill to fix. I told her that is where the condenser is on that car and it is a big job to do that. She stated she had spent 800.00 dollars on the car at other shop and they could not do ac work... I again told for thirty dollar we can check it for her and see if that was true. She brought car to me and I checked car and found no Freon in system and found no leak. I discovered no power getting to compressor and I went into the office to explain and she became combative and insulting me stating we charge too much money and she does not want to put to much money in this car because she was selling it. I explained that in a few minutes I would be able to tell her what was wrong and that it was not what she had stated was wrong, the car was out of Freon and had no power going to compressor, I found the pressure switch broken not holding tight to connection . She than stated some time when hitting bumps it worked. 2 but the car had no Freon in it. This will not work without Freon. Possibly other shop let it out while working on it, and possibly they broke the switch. I quoted her 240.00 dollars to replace switch and service or fill the felon. She kept insulting me. I asked her what she would like me to do she stated she would pay for the diagnosis only. Take Freon back out. Freqn was added during course of inspection to check for leaks. After a day went buy she called my service tech and asked if she could bring car back and put on the lift and show her the part that was broken. We did at no charge and we noticed someone tried to strap the broken part together. Then again she started insulting remarks stating she went on u tube and she could fix it herself. That the part at auto zone was only 13 dollars. and I was a bad man and every one she talks to says I’m not nice..... I explained I am only trying help her fix her ac. she called my corporate manager and stated we or I did not diagnosis the car and want her money back. I called her to discuss this and she was irate and should not let me talk so I apologized to her stating I was sorry she felt the way she did and she hung up on me. I checked with the shop she stated she went to and they told me they refused to fix her ac because of her verbal abuse. And she took the car to a shop next to them and the same thing happened. I regret this complaint and I do not wish to discuss this further I consider this abuse of my service and a personal attack on my shop for no reason but to extort money.

I MET WITH MS.[redacted]I AGREED TO FIX HER CAR AT NO CHARGE, SHE IS HAPPY WITH THIS RESOLUTION.

Complaint: [redacted]
I am rejecting this response because:[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon,In reference to a recent claim that I filed (#[redacted]), I was contacted by Midas who told me that their insurance would cover the costs to repair my vehicle.  However, at this time, I do not wish to close out this claim until everything is settled in case they decide to go against their word.  I will continue to update you on this matter.  Thank you for your time,
Sincerely,
[redacted]

Complaint: 11255574
I am rejecting this response because:Complainant’s response to the business in regards to complaint #11255574.From: A[redacted] It seems to be counter-productive because, after reading J[redacted]’s comments, this is going to be more about me having to defend myself against all the lies that are in his statement. In all of my 72 years, anyone who knows me, has ever known me, everyone I’ve worked for and with would confirm that I am never verbally abusive to anyone, I do not lie-and certainly not for $30. I apologize for a lengthy statement, but each lie of J[redacted]’s requires an explanation.  HERE IS THE BUSINESS’ STATEMENT (in black) AND MY REPLIES (in red): …She replied she had the car at another repair shop and they stated she had a leak behind the grill of her PT cruiser and it would take removing the front grill to fix. I never said either of those things. No one said there was a leak “behind the grill” because no one had done a thorough check of the AC at that point….Midas was the first. I told her that is where the condenser is on that car and it is a big job to do that. She stated she had spent 800.00 dollars on the car at other shop and they could not do ac work... True. My mechanics do not have equipment to work on ACs.I again told for thirty dollar we can check it for her and see if that was true. She brought car to me and I checked car and found no Freon in system and found no leak. He didn’t find Freon in the system because I had already told him it had leaked out slowly over several months.  And he “found no leak” because he didn’t check for leaks. He stopped checking when he found the high pressure switch was broken.I discovered no power getting to compressor and I went into the office to explain and she became combative and insulting me stating we charge too much money and she does not want to put to much money in this car because she was selling it. Everything in the above sentence is, in fact, a lie. I never was combative with him and I never insulted him. WHY would I do either when all that happened was: he told me the broken switch was the problem and I believed him. But his price seemed high, so I paid the $30 and left. Also, I just paid more than $800 to fix everything on the car so I could sell it with good conscience.I explained that in a few minutes I would be able to tell her what was wrong and that it was not what she had stated was wrong,I never “stated anything was wrong” because  I had NO idea what the problem was. I was counting on him to tell me since that’s what I was paying for. This is another of his lies.the car was out of Freon and had no power going to compressor, I found the pressure switch broken not holding tight to connection . She than stated some time when hitting bumps it worked. That comment is beyond ridiculous nonsense. I never said it would work when I “hit bumps.” I am not that ignorant, and where in Simi are there any bumps to hit? I simply had told him it had been once in a while, but not consistently for quite some time.  but the car had no Freon in it. This will not work without Freon. Possibly other shop let it out while working on it, No one let the Freon out. I had told him the Freon had been leaking out on its own for months. The “other shop” had not touched the AC because he told me ahead of time he is not equipped to work on ACs. and possibly they broke the switch. I mentioned the switch to my mechanic who’d worked on the car and he said it is possible it may have accidentally broken while he was working on it.  He drove me home, went to buy me a new switch, installed it, and picked me up when he was done next day, all at NO COST TO ME. I quoted her 240.00 dollars to replace switch and service or fill the felon.Not true, his estimate was $38 for the part, a total of $280 to fix. I am certain of that price. She kept insulting me.This comment is nothing less than made up nonsense. I never insulted him or anyone else. I just don’t do that. We had absolutely no disagreements, disputes or conflict between us at that point. He’d simply given me a price and I declined, paid the $30 and left. That is ALL that happened…. So why would insults or verbal abuse be necessary???I asked her what she would like me to do she stated she would pay for the diagnosis only. Take Freon back out. Freqn was added during course of inspection to check for leaks. With all due respect, I don’t see how a thorough inspection could have been done for leaks because my car was in there less than 15 minutes, I remember that clearly because I was surprised when he came out with a diagnosis so quickly. He made no further investigation. Once they discovered the broken switch and insisted that was the cause of my non-working AC, they concluded their inspection.  After a day went buy she called my service tech and asked if she could bring car back and put on the lift and show her the part that was broken. That is not true either. I did not ask him to do that. That mechanic invited me to bring the car in and he would gladly show me the switch. I was very appreciative and thanked him profusely.We did at no charge and we noticed someone tried to strap the broken part together. I had taken the car next door to Midas to have it checked at Frigi-King. The mechanic there simply plugged the switch back in. He told me it’s highly unlikely that the switch was why I was not getting cold air. Then again she started insulting remarks stating she went on u tube and she could fix it herself. That the part at auto zone was only 13 dollars. I am going to repeat: I never insulted him. WHY would I just start insulting someone? And I did not say I could fix that lower switch myself; I said I could fix the switch on top, because I saw on a YouTube video how easily the top switch is removed and replaced.  Once again, J[redacted] is distorting the facts.and I was a bad man and every one she talks to says I’m not nice..... A “bad man” ?? I would never use such a juvenile term. J[redacted] seems to lie with great ease and no conscience; I can now see why, at other shops and parts stores, he has such a bad reputation.I explained I am only trying help her fix her ac. she called my corporate manager and stated we or I did not diagnosis the car and want her money back. That is true; they did not give a proper diagnosis, which is what I paid for. The switch was broken, and they could have broken it, but I could not prove that, so I said nothing about it. However, that switch is NOT why I don’t get cold air. I called her to discuss this and she was irate and should not let me talk He has definitely gotten this BACKWARDS. WHY would I be “irate”? Truth is, he attacked me as soon as I said “hello,” and he completely dominated the conversation so I could not speak.  He did not call to discuss this, he called because he believed I was going around bad-mouthing him at other shops and parts stores. When I discuss matters with anyone, I give them respect and equal time to speak without interrupting them. That was not possible with J[redacted], so I had to hang up, but I told him I was going to before I did. But he was too busy ranting to hear me tell him I was hanging up.so I apologized to her stating He absolutely never apologized to me. How many lies are we at now?I was sorry she felt the way she did and she hung up on me. There was never any “sorry” from him…. never a kind word.I checked with the shop she stated she went toI never told him which shop I went to, so that’s a lie. How does he know where I went?  He said he saw my car  next door at Frigi-King. I went there because they had been recommended to me by others at parts stores and shops who don’t do ACs.and they told me they refused to fix her ac because of her verbal abuse. Of all the LIES in this statement, this is the absolute MOST B.S. NO ONE refused to fix my AC, especially not Frigi-King. They invited me to come back if I wanted them to fix it. Most importantly, they would confirm that I was not verbally abusive to anyone there. Again, why would I be? Actually, I was very grateful to them and thanked them profusely for the time they gave me.It was there, when I asked if they would recommend Midas, I was told: “I would never let them touch my car, let me put it that way.”  J[redacted] said he’d spoken to “the guys I’d been to,” but that also is a lie because how could he possibly know where I’d been? I didn’t go to other shops and say negative or derogatory things about J[redacted] or Midas, my focus was on getting prices… for parts and labor.And she took the car to a shop next to them and the same thing happened. I have no idea why he lied about this because the only contact I had with the place next to Frigi-King was to ask if someone could check my AC because I thought they were Frigi-King. He simply told me who to speak to and that’s all that was said between us. So it’s impossible for them to have said I had been abusive. Again: WHY WOULD I BE VERBALLY ABUSIVE TO THEM? [redacted](Please consider this:  According to J[redacted], I’d been going around town being verbally abusive to everyone. Does that make sense? WHY would I be abusive to them? I was asking for an estimate for my AC and nothing else. No one was disrespectful to me, nor was I to them. J[redacted] has blown this entire situation very far out of proportion to what actually did happen.He was extremely rude to one of his mechanics who simply came in to ask a question and J[redacted] reprimanded him unmercifully in front of me… that is extremely unprofessional, as well as being disrespectful to that mechanic. That is how J[redacted] seems to be with people; it’s how he was with me, and he is now trying to make it appear, in his statement, that I am the same way. I regret this complaint and I do not wish to discuss this further I consider this abuse of my service and a personal attack on my shop for no reason but to extort money.“Extort” money? Obviously J[redacted] is not well educated. Extortion is to try to take money from someone by using force, threats and by causing duress. None of that is going on here. I simply asked for that $30 refund because I did not get the diagnosis I paid for, they simply found a broken switch, blamed it on the switch and J[redacted] refuses to admit he is wrong. So: What did I get for my $30????
Regards,
A[redacted]

now we understand why the person that sold [redacted] this car refuses to return his calls.  Any work done by Midas is under warranty. if there is any problem with the repairs, [redacted] should return to Midas.

In response to ID #10925439. we have had many conversation with mr b[redacted] about his concerns. me and my gm. and corporate have addressed all his allegation. he still keep stating we have not. he brought his car to us a few times for brake. one time he ask me to est, all four rotors and brake...

calipers.to see how mutch all of those would cost, he at that time only needed pads and rotor on front of car, we noticed left front caliper had torn seal or dust boot. he declined caliper repair and only wanted pad and rotor front, when he returned a years later his file showed all caliper and rotors. he than questioned why he need all of those repairs. I explained to him what was needed again and showed him the caliper on left front still has seal damage. in the repair manuel for m.a. p standards of service any torn or missing dust seal should be fixed.he declined again to fix caliper, and requested pads and front rotors only. he received free pads and a discount on labor and two rotors on front only. he has stated we tried to over sell him and our prices are to high.after we did those repairs. what we charged him for service not only is very cheap but discounted more than we are allowed to . I am Sorry for the way he fells and I have reached out to him many times. he does not seem to remember what he stated when he was in the shop and is telling us we ripped him off. we don’t feel this is the case. we even had a three way phone call with corporate going over all his concerns he never asked for his money back until this letter. please feel free to call me at [redacted] my name is j[redacted].

I did verify that all the information the customer provided was true.I'm issuing the customer a free Maintenance Card, good for 3 oil changes, tire rotations and courtesy checks, totally free to the customer for the grief and aggravation the customer was put through.I will retrain my people on "The...

Proper way to handle customer appointments"The customer is happy with the resolution and will return to us.

Initial Business Response /* (1000, 8, 2015/08/04) */
Hello my name is Steve [redacted], General Manager, for West. St. Paul Erin Inc. Midas. I am writing to you in response to Case #[redacted].
When the vehicle was brought into our shop, we were told that the vehicle was diagnosed...

by their normal shop, and the vehicle needed a tune up. The customer also said their normal shop didn't have time to do the tune up and that's why they were at our shop. Travis, our service advisor immediately suggested that we perform diagnostics on the vehicle and the customer immediately said no. Our service advisor explained that, from what the customer had stated it would be best to do the diagnostic, before any work was performed. The customer again declined. At this point the customer signed the paperwork, for just a tune up and declining the diagnostics. We proceeded. When our technician, Beau, pulled the vehicle in, he immediately told the service advisor that he didn't believe a tune up would fix the vehicle, because of the way it was running. The service advisor again went to the customer and explained that we really need to do a diagnostic, because the technician is concerned that there is another problem, and the tune up may not help. The customer again declined.
We proceeded with the tune up, as requested by the customer. When we were done with the tune up the technician explained the vehicle didn't run any better. He rechecked all of his work, and everything looked as it should. We again informed the customer, that we needed to perform diagnostic work, again the customer declined. The customer than stated that [redacted] did the diagnostics and he trusts them. The customer than left with the vehicle.
About 30-40 minutes later [redacted] called the shop and the manager, Louis answered the phone. [redacted] stated the vehicle wasn't running any better, the manager let [redacted] know that he had declined the diagnostic, but to return with the vehicle and we would relook over the work we had performed. [redacted] said that he would call the manager back. [redacted] never called the manager back.
About 4 hours after the manager spoke with [redacted]'s wife came into the shop. She came in about 10 minutes before close. She told the manager that her husband had been in earlier for a tune up, that their shop had diagnosed and the vehicle is still running the same. The manager explained to [redacted]'s wife that we had suggested to [redacted] that we needed to perform diagnostics and that [redacted] was supposed to bring the vehicle back, but never did. She said she didn't believe [redacted] had turned down the diagnostics and we had to show her the signed copy of him declining the diagnostic. The manager told [redacted]'s wife we would relook at the vehicle right now, to make sure everything we did was done correctly. [redacted]'s simply walked out of the building. The manager walked to her, and asked again about us looking at the vehicle, he said he really wanted to play it safe, but she just continued to walk and left.
On July 17th [redacted]'s wife came back to the shop wanting her money back, stating that there was a wire crossed. She brought in basically a blank piece of paper with some notes on it and said her shop looked at the vehicle and there was a crossed wire. There wasn't a company name on it, there wasn't any dollar amount, and it was basically blank, other than a note that said there was a crossed wire. We asked for the name of the company, and she wouldn't give it. We asked to relook at the vehicle to see if there were new parts installed, and she wouldn't let us. She got loud and left.
Bottom line is; we did exactly what was asked of us. We offered more than once to relook at the vehicle. We offered to not do the tune up, without diagnostic and the customer insisted on us doing all of the work. If there happened to be a crossed wire, which I don't believe there was, we would have found it, when we continued to offer to relook at the vehicle, after [redacted] called back. We have a warranty and it is explained on our invoice, that [redacted] signed.
I have included copies of [redacted]'s Midas invoice and credit card copy. The invoice explains the warranty and it shows [redacted] declined the diagnostic. The customer did receive goods and service that he should not get for free.
Thank you.
Steve [redacted].
8/4/2015
Initial Consumer Rebuttal /* (3000, 10, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information the business provided you with was not correct or truthful. First of all, my husband did have the vehicle diagnosed on the same day right before bringing it in to Midas. He brought it to [redacted] and they performed the diagnostic to determine the cause of the check engine light coming on. They told him the diagnostic determined the car needed a tune up. He then brought the vehicle to Midas for the tune up service. When the Midas Service Advisor Travis suggested the diagnostic, my husband refused because he had just gotten a diagnostic test performed. He told them the diagnostic was unnecessary and requested the needed tune up. Why would he need to pay for a diagnostic when he just got one and knew what needed to be done to the car? They looked at the car, told my husband they knew what needed to be done, and suggested he get the spark plug wires replaced as well. He told them to go ahead and do what needed to be done.
Midas went ahead and performed the tune up without the diagnostic. Mr. [redacted] claims that, when finished, his technician Travis told my husband the car wasn't any better and then re-checked all of his work. I find it hard to believe that he re-checked anything considering, after the incident with Midas, our regular shop found the spark plug wires were installed incorrectly and a vacuum hose was unplugged from the air intake. Travis then offered to perform a diagnostic at a cost again to find out what was wrong. My husband refused and left.
After he left Midas, the vehicle was running terribly, much worse than before. [redacted] again brought the vehicle to [redacted] that was a few blocks away to be diagnosed and to see if it was anything Midas had done. Seven sensors went off including the sensor for a tune up, which was supposed to have been just performed minutes earlier. [redacted] called Midas, spoke to Louis, He let him know what had happened. Louis then offered my husband a diagnostic again at a charge. This was 10minutes from the time [redacted] left Midas, not 30-40 minutes.
At this time I left work early and personally went to Midas about an hour after that (not the 4 hours later Mr. [redacted] claims) to request Midas once again check their work. It was not ten minutes before they closed, it was around 1:oopm. At that time, Louis the Manager told me he would look at the car, but the price of a diagnostic would be charged to me. I would expect that he would stand behind his work and offer to diagnose or fix the problem he caused at no cost to me. I left Midas unsatisfied and brought the car directly to my usual shop to repair it.
The vehicle was repaired on July 14th and I returned to Midas with the paperwork on July 15th. I showed Louis the paperwork from my shop, [redacted] Tire Company, which stated the #4 and #5 spark plug wires were crossed and a vacuum hose was unplugged from the air intake. After [redacted] was finished with the car, it ran perfectly. After I showed Louis the paperwork from [redacted], he accused me of lying, saying, "Anyone could've typed that up, I would type that up for somebody." Suffice it to say, he was not willing to refund my money or offer me an apology for the mistakes done to my car.
The bottom line is this: We brought our vehicle to Midas for a tune up, having already gotten a diagnostic indicating that's what the car needed. Midas did not perform the work properly, we were unable to go out of town that weekend because of this, causing us to loose wages we expected to make on our trip, I lost wages because I had to leave work early to deal with this, and we had to take the vehicle to another company to have their work corrected. At no point did anyone at Midas apologize to me or my husband, offer to rectify the mistake that was made at no cost to us, or take any responsibility whatsoever for any of this.
I have submitted evidence to the Revdex.com and Midas proving Midas made the mistake and they should be held accountable for their actions. I would also like to let Steve, Louis, and the Midas staff know that it is not too late right a wrong here. I am still willing to accept an apology if they would like to do the right thing.
Regards,
[redacted] & [redacted]

To whom it may concern,        We have made multiple attempts to rectify this situation, but the customer has been non-responsive to our correspondence. We have tried to contact Mr. [redacted] by telephone, and our most recent attempt is the message I have attached to this...

email. If you have any insight as to how we can rectify this, we are more than ready and willing to help Mr. [redacted] to the best of our ability. Thank you for your time and consideration.   Warmest Regards,   Alicia ** A[redacted] Service Advisor/Office Manager+++++++++++++++++++++++[redacted]      Hello Mr.[redacted],      It has come to our attention that we did not meet your expectations during your last visit at our [redacted] location. We are terribly sorry for any inconvenience this may have caused you. We would like the opportunity to better communicate with you regarding the way in which your vehicle was handled.      When you came in for your grinding brakes, we determined you needed pads and rotors for the front of the vehicle. Prior to installation we could not hear the other noise we noticed upon your second arrival here. The noise we heard was a wheel bearing noise; to the technician the noise overpowered any squeaking he was looking for. As far as the brakes are concerned, they are in working order, but are breaking in currently, which is going to cause some squeaking.      I spoke with the Manger of the [redacted] Midas location about your current situation, and we decided to try replacing your brake pads again. That is the only suggestion that would currently be available. Sadly, brake pads squeaking after being changed is rather common, and sometimes, this is the only way to rectify that problem. We would love the opportunity to resolve the nuisances you are experiencing; at no cost to you we will install a new set of brake pads. If you need further clarification please let us know. Have a wonderful day and thank you for your time and consideration.      If you are interested in scheduling an appointment, or if you would like to discuss this matter further please contact us at [redacted].  Warmest Regards, Alicia ** A[redacted]Service Advisor/Office Manager

Our records indicate the name of this Carolina West Wireless account holder to be different than the name listed on this Revdex.com complaint.  Our notes however on record do reflect that the account holder did give Mr. [redacted] (Revdex.com Complaint submitter) permission to speak to Carolina West Wireless...

about concerns he had with plan pricing on October 22, 2016.      The account in question had cellular line [redacted] existing on the account since December 09, 2011.  On October 04, 2016 a second line was added to the account and this is when the rate plan pricing issue occurred.  Our records indicate that Mr. [redacted] says he was told that he was quoted a price of $75.00 for both lines per month for service.  When Mr. [redacted] spoke to a Manager in our Contact Center on October 22, 2016 he was offered an extended return period and was advised he could return the device listed on cellular number [redacted].  Records show that this line was returned on October 24, 2016 at 11:13 AM.  Carolina West Wireless normal return period is 14 days from purchase date and would have ran out on October 18, 2016.   Our records show that the account holder also asked that cellular line [redacted] also be allowed to be disconnected without penalty fee.  The cellular line of service [redacted] was initially established with Carolina West Wireless on December 09, 2011.  The most recent two year contract agreement was entered into and signed by the account holder for this line of service on November 06, 2015.  The contract agreement was that the customer would retrain service for 24 months due to receiving a subsidized handset price.  Since this contract was entered into on November 06, 2015 this line of service was not agreed to by the account holder because of any rate plan miss understandings that would have occurred on October 04, 2016.    Carolina West Wireless feels that it has made the appropriate concessions for this issue by allowing the customer to return the handset they feel was purchased based on an incorrect rate plan quote.  Since the cellular line [redacted] has been in service since December 09, 2011 we feel this was not part of the complaint and that this issue should be considered resolved and closed at this time.

last year we installed an exhaust pipe for this customer which he supplied and that time we told him that the pipe he supplied us did not fit correctly and that it was wrong part. The customer insisted it was ok. The mufflers that we installed are attached to the pipe that he supplied us and since...

it did not fit correctly it would affect the way the mufflers fit. He was told in the beginning the first pipe was not correct. All we did was install parts he supplied and we feel we can not be held responsible for his incorrect part.

I HAVE AGREED TO REFUND [redacted] THE 82.59 REQUESTED.I CALLED SPOKE WITH [redacted]Y AND SHE IS OK WITH THE RESOLUTION. IF YOU NEED FURTHER ASSISTANCE PLEASE CALL ME AT [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I did verify that all the information the customer provided was true.I'm issuing the customer a free Maintenance Card, good for 3 oil changes, tire rotations and courtesy checks, totally free to the customer for the grief and aggravation the customer was put through.
I will retrain my...

people on "The Proper way to handle customer appointments"
The customer is happy with the resolution and will return to us.

Initial Business Response /* (1000, 5, 2015/04/14) */
midas had customer return to shop, check plug and found no leaks, we did see residual oil by the oil filter. to ensure customer had no further issuses with oil plug we replaced the gasket, changed oil and degreased motor at no charge. cust was...

also giving his next oil change at no cost so midas has the chance to recheck for any further leaks.

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Description: AUTO REPAIR & SERVICE, TIRE DEALERS, TRANSMISSIONS-AUTOMOBILE, MUFFLERS & EXHAUST SYSTEMS, BRAKE SERVICE

Address: 2880 Highway 80 E, Pearl, Mississippi, United States, 39208-3407

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