Hi,I would like to let you know that we replied to Megan form our support address and we offered her two solutionsShe can either rejoin the panel and have her points transferred to her new account or we can just send $to her [redacted] account.Thank you for your understandingRegards,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received the payment I have been told for several months that I would receive the payment or a response "shortly" and I still have not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi, I investigated the situation and, indeed, this account was inactivated due to lack of activityUnfortunately, all the data has been deleted from our records, so there is no way for us to reactivate the membership.However, we will try to offer our former member a solution and we'll reply to the
open thread we have on our support address.Thank you for your time. Regards,Carmen
Hi,Please note that I checked our records and it seems that *** *** unsubscribed from our panel on 12/**/We usually advise our former members keep in mind that it takes us business days to completely deactivate a membershipDuring this time they might still receive survey
invitations and other notifications from usI apologize for any inconveniences we caused and we thank her for her past participation to our studies. Sincerely,***
Hi, Thanks for bringing this issue to our attention. Please find attached the conversation string where Amber confirmed receiving the *** funds corresponding to the number of points remaining in her account. Kind regards,Liliana M***
Hi,Please note that I checked our records and as you can see from the emails attached we answered to ***'s requests, including the one referring to the points being deducted from her accountAlso, the reason for which she stopped receiving survey invitations is
because her account was inactivatedWe analyzed the information collected in our surveys and noticed some contradictions in the answers she providedThese discrepancies affected the accuracy of our survey resultsAs a consequence, we were obligated to deactivate her membership.Regards,Carmen
Hi,Please note that we analyzed the information collected in our surveys and noticed some contradictions in the answers our former member provided in our surveysThese discrepancies affected the accuracy of our survey resultsAs a consequence, we deactivated his membership.We’re aware that the
answers might not have been intentionally skewed.This decision was made for market research purposes only, and we’re sorry if it caused any inconvenienceEven if our policy doesn't allow us to give back the points after days from the inactivation, we'll make an exceptionBefore the account was closed there were points left in the points balance, that he can now redeem for 1x$*** gift card + 1x$*** gift card + 1x$*** gift cardLet me know if this is ok with our former member and also ask him to confirm his email address, in case he wants to receive the *** gift cards. Thanks,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi,I have checked into our data base and, as one of our panel correspond already informed our former member, there is no way we could reactivate this accountUnfortunately, our policy doesn't allow us to enable his account againAs for the points that *** had in his account before the
inactivation, points, we could offer him a $*** gift card if he agreesThanks you for your time.Regards,Carmen
Hi, We have sent his person a new Target code on March *** - please find attached the emailRegarding the 'Webcam found' message - this appears in facial coding surveys, when we need to record the facial expressions during the images or videos presentedHowever, such a survey always asks for
the participant's consent to activate the webcamIf they don’t wish to participate in such a study, they can disregard itAnd every survey we have available has a selection of pre-qualifying questions to determine eligibility for that particular surveyIf they don't qualify for the initial survey they were invited to take, we try to find another survey for themUnfortunately, sometimes they may not qualify for any of the surveys we have available and it may take longer than usual to answer the screening questions. Kind regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Can I see a copy of the "attached conversation" the business refers to? I never received an email from them regarding this issueI would like to see the reason they deactivated my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We are aware of the zip code issue our respondent is facing and it's due to some technical problems that the relevant department is working hard to fixWe assisted Ed every time he wrote us with specific instructions from the tech departmentAlso, our website was under
maintenance on August ** and **, but it is working properly since thenWe understand his frustration, but sometimes things beyond our control, such as servers/browser settings/operating systems etcmay be the cause of the technical difficulties our respondents encounterRegards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are still acting illegally! I did NOTHING that would affect their scam business and I want my account back NOW! this complaint will remain open until they comply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that a *** gift card would be satisfactory to me
Sincerely,
*** ***
Hi,Please note that this person has already contacted our support address and we've already explained that the offer he is referring to is not related to our panel (please see the attached conversation)Our relevant department investigated this issue and they confirmed that this offer was
illegitimate and that the person was deceivedUnfortunately, we're not able to control these kind of posts, so we understand if this person would like to cancel his membership with i-SayWe really regret this misfortunate incident, but we can't give him the $Amazon gift card as this was not our offerThank you for your understanding.Sincerely,Carmen
Hi,Please note that I checked our records and a panel correspondent already explained to our former member the reasons of the inactivation, as you can see in the attached conversationWe will return the points to this person once he confirms if he wants to receive a $Amazon gift card or $
PayPal funds.Thanks you for your understanding. Regards,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi,I would like to let you know that we replied to Megan form our support address and we offered her two solutionsShe can either rejoin the panel and have her points transferred to her new account or we can just send $to her [redacted] account.Thank you for your understandingRegards,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received the payment I have been told for several months that I would receive the payment or a response "shortly" and I still have not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi, I investigated the situation and, indeed, this account was inactivated due to lack of activityUnfortunately, all the data has been deleted from our records, so there is no way for us to reactivate the membership.However, we will try to offer our former member a solution and we'll reply to the
open thread we have on our support address.Thank you for your time. Regards,Carmen
Hi,Please note that I checked our records and it seems that *** *** unsubscribed from our panel on 12/**/We usually advise our former members keep in mind that it takes us business days to completely deactivate a membershipDuring this time they might still receive survey
invitations and other notifications from usI apologize for any inconveniences we caused and we thank her for her past participation to our studies. Sincerely,***
Hi, Thanks for bringing this issue to our attention. Please find attached the conversation string where Amber confirmed receiving the *** funds corresponding to the number of points remaining in her account. Kind regards,Liliana M***
Hi,Please note that I checked our records and as you can see from the emails attached we answered to ***'s requests, including the one referring to the points being deducted from her accountAlso, the reason for which she stopped receiving survey invitations is
because her account was inactivatedWe analyzed the information collected in our surveys and noticed some contradictions in the answers she providedThese discrepancies affected the accuracy of our survey resultsAs a consequence, we were obligated to deactivate her membership.Regards,Carmen
Hi, I would like to let you know that we just transferred $to our former member's PayPal accountThank you for your understanding. Regards,***
Hi,Please note that we analyzed the information collected in our surveys and noticed some contradictions in the answers our former member provided in our surveysThese discrepancies affected the accuracy of our survey resultsAs a consequence, we deactivated his membership.We’re aware that the
answers might not have been intentionally skewed.This decision was made for market research purposes only, and we’re sorry if it caused any inconvenienceEven if our policy doesn't allow us to give back the points after days from the inactivation, we'll make an exceptionBefore the account was closed there were points left in the points balance, that he can now redeem for 1x$*** gift card + 1x$*** gift card + 1x$*** gift cardLet me know if this is ok with our former member and also ask him to confirm his email address, in case he wants to receive the *** gift cards. Thanks,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi,I have checked into our data base and, as one of our panel correspond already informed our former member, there is no way we could reactivate this accountUnfortunately, our policy doesn't allow us to enable his account againAs for the points that *** had in his account before the
inactivation, points, we could offer him a $*** gift card if he agreesThanks you for your time.Regards,Carmen
Hi, We have sent his person a new Target code on March *** - please find attached the emailRegarding the 'Webcam found' message - this appears in facial coding surveys, when we need to record the facial expressions during the images or videos presentedHowever, such a survey always asks for
the participant's consent to activate the webcamIf they don’t wish to participate in such a study, they can disregard itAnd every survey we have available has a selection of pre-qualifying questions to determine eligibility for that particular surveyIf they don't qualify for the initial survey they were invited to take, we try to find another survey for themUnfortunately, sometimes they may not qualify for any of the surveys we have available and it may take longer than usual to answer the screening questions. Kind regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Can I see a copy of the "attached conversation" the business refers to? I never received an email from them regarding this issueI would like to see the reason they deactivated my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We are aware of the zip code issue our respondent is facing and it's due to some technical problems that the relevant department is working hard to fixWe assisted Ed every time he wrote us with specific instructions from the tech departmentAlso, our website was under
maintenance on August ** and **, but it is working properly since thenWe understand his frustration, but sometimes things beyond our control, such as servers/browser settings/operating systems etcmay be the cause of the technical difficulties our respondents encounterRegards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are still acting illegally! I did NOTHING that would affect their scam business and I want my account back NOW! this complaint will remain open until they comply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that a *** gift card would be satisfactory to me
Sincerely,
*** ***
Hi,Please note that this person has already contacted our support address and we've already explained that the offer he is referring to is not related to our panel (please see the attached conversation)Our relevant department investigated this issue and they confirmed that this offer was
illegitimate and that the person was deceivedUnfortunately, we're not able to control these kind of posts, so we understand if this person would like to cancel his membership with i-SayWe really regret this misfortunate incident, but we can't give him the $Amazon gift card as this was not our offerThank you for your understanding.Sincerely,Carmen
Hi,Please note that I checked our records and a panel correspondent already explained to our former member the reasons of the inactivation, as you can see in the attached conversationWe will return the points to this person once he confirms if he wants to receive a $Amazon gift card or $
PayPal funds.Thanks you for your understanding. Regards,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***