Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not believe them They are lie constantly I want the card now.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi, I've checked this issue with the relevant team and they confirmed they've also contacted the complainer for more details on the study he refers toWe would need the survey invitation or any other relevant information that might help us identify the study he refers to, so that we're
able to further look into this issue Thank you,Liliana
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AGAIN I checked on Chrome today & all I have is that *** *** * *** ***Nearly weeksI can't do ANY surveys on AOL now because the Zip gets stuck at %So they act like it's MY fault? It's NOT! For all the aggravation & time I waste to MAYBE complete a survey without the OOPSGive an Amazon card or something!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Hi, Please excuse the delayed responseI've looked into this with our Incentives team and it seems that two *** gift codes ($and $50) were sent to the respondent by emailI have also resent them by email todayWe apologize for any inconvenience causedRegards,*** ***
Hi,Please note that unfortunately, due to our policy, we are unable to reactivate this accountI understand the dissatisfaction that this situation might have caused, but the only thing we can do for our former member is to offer an incentive for the remaining points in her accountWe can send her
a $*** code or *** Payment or *** for $50, all she need to do is to confirm the email address where she would like to receive one of these rewards Thank you for your understanding. Sincerely,Carmen
Hi, This person has already contacted us at our support email address we he have forwarded the complaint to the relevant departmentPlease also be advised that the team in charge of this issue is currently working on find a resolution to the problemGiven the sensitivity of the complaint, the
Legal department has also been notified, as it is advisable in these casesHopefully, we will find a solution soon and we'll make sure to keep in touch with the complainer and update him on any progress we might have during the investigation Kind regards,*** ***
Hi, Unfortunately, there is nothing more that we can do at this pointThis respondent was invited to our study through one of our vendors, so the responsibility of processing the reward is not within our companyThe vendor (*** ***) confirmed that this has been cleared on our end, so *** *** should no longer expect the reward from usIf the reward isn't sent soon, *** *** could try to contact directly the company that invited her to the study I would appreciate it if you could consider this complaint closed, as our company has done the needful in order to have this issue resolved on our endUnfortunately, there is nothing more on Ipsos side that we can do for *** ***Regards,Oana R***
Hi,Please know that I checked our records and this member's account was deactivated after conducting complex statistical analysis on the answers provided by herAs the discrepancies we found would have affected the results that we provide to our clients, we had to close the account
Unfortunately, due to our policy we're unable to reactivate it or allow this person to join the panel againAs for the loyalty points, please find attached the response from one of our correspondents where she explained the situation to ***Further more, at the moment of the inactivation this former member had only points left in her account, so this means that she couldn't have used them to redeem any of our rewards, as she would have needed at least points. Thank you for understanding. Regards,Carmen
Hi,I would be more than glad to look into this issue if the respondent could send me a couple of survey numbers, so I can further investigate what happenedHe can contact us at *** giving the requested information and I will get back to him as soon as possible.Thank you
for your understanding.Regards,Carmen
Hi, I've investigated this issue with the project manager of this study and it seems that the rewards for this study are currently being processed by our vendor, [redacted]. The respondent is not an [redacted] panelist and was invited to this study through a different company; the processing of...
rewards for this project is not Ipsos' responsibility. The vendor confirmed that [redacted] should receive the payment shortly. Thank you for your patience!Regards,Oana R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Consumer sent me this email: "Hello, I have contacted Ipsos for the payment option they are offering. While she is unable to re-activate my account, I will accept the payment and consider this resolved. Thank you Revdex.com[redacted] "
Hi, We apologize for the delay, but we have now sent a new link, so that she can join the panel again. Once she becomes a new member, we'll add the points she had in her old accountThanks you for your understanding. Regards,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I have to stress that I've done every survey carefully and had NEVER made any contradictions in my answers. If there were any, it must be something wrong with their system which was not my fault. Anyway, I accept their offer of 3 [redacted] gift cards in the total of $135.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Our IE DOES NOT work! I used AOL for 15 yrs. Chrome works when it wants to.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi,At the moment we are investigating with the relevant department and we will get back with an answer as soon as we have a solution. Thank you for your understanding.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: After reading other IPSOS complaints, it seems as though I am not the only one due money. The client canceled their contract and IPSOS failed to notify their shoppers that the study was being canceled and to stop all future contracts with the cell phone company immediately that they were assigned to study. The company has turned around and blamed the shopper for breaching the contract and claiming they failed to input their study when the IPSOS payment history shows the input was done and IPSOS failed to pay the shopper. Due to IPSOS failed notification, the shopper did as the assignment stated: 12 month study and now is out almost $800. IPSOS failed to do as they were suppose to in proper notification and therefore is liable to pay the shopper in full!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi,Please note that we have contacted this former member via email and we offered her a reward in exchange of the points she had in her account before the deactivation.Thank you for your time.Regards,Carmen
Hi,Please note that, unfortunately, as he was informed, our former member can't have his account reactivated again. However, we'll offer him the opportunity of redeeming the points he had left in his account for a reward at his choice.We'll contact him from our support address and inform him of our...
Hi,I apologize for the delayed answer, but the investigation took a little longer since this person's information was deleted from our data base.We will send this former member a $10 [redacted] card, but first she should confirm the email address where she want to receive the code. Thank you for your...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not believe them They are lie constantly I want the card now.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi, I've checked this issue with the relevant team and they confirmed they've also contacted the complainer for more details on the study he refers toWe would need the survey invitation or any other relevant information that might help us identify the study he refers to, so that we're
able to further look into this issue Thank you,Liliana
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AGAIN I checked on Chrome today & all I have is that *** *** * *** ***Nearly weeksI can't do ANY surveys on AOL now because the Zip gets stuck at %So they act like it's MY fault? It's NOT! For all the aggravation & time I waste to MAYBE complete a survey without the OOPSGive an Amazon card or something!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Hi, Please excuse the delayed responseI've looked into this with our Incentives team and it seems that two *** gift codes ($and $50) were sent to the respondent by emailI have also resent them by email todayWe apologize for any inconvenience causedRegards,*** ***
Hi,Please note that unfortunately, due to our policy, we are unable to reactivate this accountI understand the dissatisfaction that this situation might have caused, but the only thing we can do for our former member is to offer an incentive for the remaining points in her accountWe can send her
a $*** code or *** Payment or *** for $50, all she need to do is to confirm the email address where she would like to receive one of these rewards Thank you for your understanding. Sincerely,Carmen
Hi, This person has already contacted us at our support email address we he have forwarded the complaint to the relevant departmentPlease also be advised that the team in charge of this issue is currently working on find a resolution to the problemGiven the sensitivity of the complaint, the
Legal department has also been notified, as it is advisable in these casesHopefully, we will find a solution soon and we'll make sure to keep in touch with the complainer and update him on any progress we might have during the investigation Kind regards,*** ***
Hi, Unfortunately, there is nothing more that we can do at this pointThis respondent was invited to our study through one of our vendors, so the responsibility of processing the reward is not within our companyThe vendor (*** ***) confirmed that this has been cleared on our end, so *** *** should no longer expect the reward from usIf the reward isn't sent soon, *** *** could try to contact directly the company that invited her to the study I would appreciate it if you could consider this complaint closed, as our company has done the needful in order to have this issue resolved on our endUnfortunately, there is nothing more on Ipsos side that we can do for *** ***Regards,Oana R***
Hi,Please know that I checked our records and this member's account was deactivated after conducting complex statistical analysis on the answers provided by herAs the discrepancies we found would have affected the results that we provide to our clients, we had to close the account
Unfortunately, due to our policy we're unable to reactivate it or allow this person to join the panel againAs for the loyalty points, please find attached the response from one of our correspondents where she explained the situation to ***Further more, at the moment of the inactivation this former member had only points left in her account, so this means that she couldn't have used them to redeem any of our rewards, as she would have needed at least points. Thank you for understanding. Regards,Carmen
Hi,I would be more than glad to look into this issue if the respondent could send me a couple of survey numbers, so I can further investigate what happenedHe can contact us at *** giving the requested information and I will get back to him as soon as possible.Thank you
for your understanding.Regards,Carmen
Hi, I've investigated this issue with the project manager of this study and it seems that the rewards for this study are currently being processed by our vendor, [redacted]. The respondent is not an [redacted] panelist and was invited to this study through a different company; the processing of...
rewards for this project is not Ipsos' responsibility. The vendor confirmed that [redacted] should receive the payment shortly. Thank you for your patience!Regards,Oana R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Consumer sent me this email: "Hello, I have contacted Ipsos for the payment option they are offering. While she is unable to re-activate my account, I will accept the payment and consider this resolved. Thank you Revdex.com[redacted] "
Hi, We apologize for the delay, but we have now sent a new link, so that she can join the panel again. Once she becomes a new member, we'll add the points she had in her old accountThanks you for your understanding. Regards,Carmen
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I have to stress that I've done every survey carefully and had NEVER made any contradictions in my answers. If there were any, it must be something wrong with their system which was not my fault. Anyway, I accept their offer of 3 [redacted] gift cards in the total of $135.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Our IE DOES NOT work! I used AOL for 15 yrs. Chrome works when it wants to.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi,At the moment we are investigating with the relevant department and we will get back with an answer as soon as we have a solution. Thank you for your understanding.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: After reading other IPSOS complaints, it seems as though I am not the only one due money. The client canceled their contract and IPSOS failed to notify their shoppers that the study was being canceled and to stop all future contracts with the cell phone company immediately that they were assigned to study. The company has turned around and blamed the shopper for breaching the contract and claiming they failed to input their study when the IPSOS payment history shows the input was done and IPSOS failed to pay the shopper. Due to IPSOS failed notification, the shopper did as the assignment stated: 12 month study and now is out almost $800. IPSOS failed to do as they were suppose to in proper notification and therefore is liable to pay the shopper in full!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi,Please note that we have contacted this former member via email and we offered her a reward in exchange of the points she had in her account before the deactivation.Thank you for your time.Regards,Carmen
Hi,Please note that, unfortunately, as he was informed, our former member can't have his account reactivated again. However, we'll offer him the opportunity of redeeming the points he had left in his account for a reward at his choice.We'll contact him from our support address and inform him of our...
decision. Thank you for your time! Regards,Carmen
Hi,I apologize for the delayed answer, but the investigation took a little longer since this person's information was deleted from our data base.We will send this former member a $10 [redacted] card, but first she should confirm the email address where she want to receive the code. Thank you for your...
understanding.Regards,Carmen