Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted on phone to the insurance company persons, and they said until you get hospitalized or have like that debilitating disease that can prevent you from travelling that need Dr visit, claim can be initiatedThough there were not such words (" get hospitalized or have like that debilitating disease that can prevent you from travelling that need dr visit") displayed when I bought this insurance coverage on travelocity side.The word used in response" Change of Plans" are the words used by the responders to protect themselves inspite providing the resolution they are trying to makeup things.The responder is not fulfilling the services they displayedI suggest that these things should be clearly displayed with the insurance purchase that it will need DR APPROVAL so it s clear for people who want to buy insuranceBased on lacking the service provided, and hidden plans,I am requesting the reimbursement of the chargesThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By going on this cruise against doctors orders would have been just stupid since my husband ended up in the emergency room on one of those days that we would have been on the cruise I don’t believe companies should be able to deny refunds when we specifically purchased that insurance to prevent such occurrences If they need the emergency bill from the hospital and they want to pay it I will send it to them instead of the cruise reimbursement Doctors know when it is not possible for their patients to travel I still want the reimbursement of either the money paid for the insurance or the cruise reimbursement like they state that they will pay To take an insurance payment and then deny payment out is a scam and they are scamming a lot of people out of a lot of money
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was not any paperwork or rules to cancel the tripMy sickness did not necessarily need a doctor visitHowever, throwing up with a virus and running a fever is not conducive to flying on a planeI booked the ticket and checked the box provided by *** for cancellation or lost luggage and there was not any rules or procedures to followI printed my itinerary and there was nothing on it regarding seeing a doctorThis company did not provide the paperwork they claim to have given meI am disappointed that the company us not telling the truthI consider this a scam and poor businesses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This whole thing was a nightmare and it would seem that the responses to my complaint are not real or professionalFlorida Hospital and my Doctor were waiting for me in OrlandoYour actions did not help and made my situation worse.I was there you were not!The flight plan was for Orlando and then got changed to Ft, Lauderdale.Your repeated denial of the facts is incredible!I will ask you once again to call me so we can resolve this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My reason for the consideration for reimbursement was for the SAFETY of myself AND my childen, not for DIVORCEAs this is a personal and sensitive matter, it is difficult to explain or go into grave detailHowever, I did explain several protective orders have been implemented in the pastMy decision for separation prior to his return has intensified and placed our safety on the lineI have increased health issues as result of compouded anxiety related to this situationI realize that this may not the company's criteria for reimbursement, however every individual situation should be consideredI cancelled the trip, but now have to pay the same amount (which I paid initiallly), in fees to schedule another tripIts a tiltal loss in which I purchased insurance! I am trying to move in a safe place in life, this has and your company has caused more stressAt least half reimbursement costs for consideration, I would be grateful.Thank you
*** ***
We have reviewed *** ***’s complaint and we are responding accordingly From the information received, we understand that *** ***’s outbound flight was cancelled due to Hurricane Irma. As his outbound flight was cancelled, he no longer had a need for his return airline
ticketThough he received a refund from the airline for his cancelled flight, he did not receive a similar refund from the airline for his scheduled return flight and as such, he initiated a claim with our office seeking same Regrettably, we are unable to consider *** ***’s request for reimbursement. Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan. However, a cancellation due to a flight cancellation or to a weather event such as Hurricane Irma is not among the specified reasons for cancellation under the plan. While we fully empathize with *** ***’s situation, please understand that this is a named-peril policy. As such, only cancellations due to one of the specified reasons contained in the plan would make an insured eligible for benefits Please note that the plan in its entirety is provided prior to purchase for review. Further, the confirmation provided to *** *** contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the plan We trust that we have addressed the concerns raised in *** ***’s complaint. Should you have any additional questions, please feel free to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have reviewed *** *** complaint and we are responding accordingly Based on the information received, *** *** and her traveling companion, *** ***, cancelled their scheduled trip because *** *** was unable to secure a passport as he is currently in arrears with his required
child support payments and his request for a passport was denied by the United States Department of State. Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan. However, as a cancellation due to the inability to secure required travel documents, such as a passport, is not one of the covered reasons under the plan, we were unable to consider the request for reimbursement. Please understand that this is a named-peril policy. As such, only cancellations due to one of the specified reasons contained in the plan would make an insured eligible for benefits Please note that the plan in its entirety is provided prior to purchase for review. Further, the confirmation provided to *** *** and *** *** contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the plan as well as a notice of a day right to examine the plan to determine if it meets with the insured’s needs As *** *** notes, the plan purchased does contain a Cancellation Fee Waiver offered by *** directly which allows a change or cancellation one time for any reason. Please note that the available refunds or credits are determined by the specific tour operator and Expedia. In order to take advantage of this feature, we suggest *** *** contact *** directly to determine what consideration may be available to her and *** *** We trust that we have addressed the concerns raised in *** *** complaint. Should you have any additional questions, please feel free to contact us
We have reviewed *** ***’s complaint and we are responding accordingly. In her complaint, *** *** advises that she had two flights which were cancelled, preventing her from arriving in Florida for the embarkation of her scheduled cruise. The original flight was cancelled
as a result of the shooting incident at the FtLauderdale airport on January *, 2017. Unfortunately, a travel delay due to such situation is not one of the specified reasons contained in the plan and therefore would not be covered However, *** *** further advises that she booked a new flight later for that same day into Miami, however, that flight too was canceledIn her complaint, *** *** indicates that the reason for that flight cancellation was due to weather. As the plan does include coverage pertaining to a weather-related delay of an airline flight, we are more than willing to further review this claim. Please note, shortly before receipt of this complaint on 2/**/17, *** *** had called our office to advise of the situation with the second flight, namely that the cancellation was due to a weather situation. We advised *** *** that she can certainly submit verification of this from the airline and we would be happy to again review her claim. We are currently still awaiting submission of this verification from *** ***. Upon receipt of such documentation, we will review same and advise *** *** directly of the outcome of such review. However, until such time as this necessary documentation is received, we will be unable to further consider *** ***’s request. We trust we have responded to the concerns raised in *** ***’s complaint. Should you have any further questions, please feel free to contact us
We have reviewed *** ***’ complaint and we are responding accordingly. Please allow us to again offer our sincere condolences on *** ***’ recent loss. In her complaint *** *** states that she interrupted her scheduled return flight plans and returned home later
that same day due to her young son’s illness. Please understand that to date *** *** has not submitted any claim documentation, however, based on the information contained in her complaint, as well as in her discussions with our Customer Service representatives, we understand that *** *** did not have her son undergo an examination or receive treatment from a physician at the time they interrupted their scheduled travel plans. Please note that while the plan does contain coverage for an interruption as a result of an illness of the traveler, the plan contains specific requirements which would make said insured eligible for reimbursement. In particular, in order to qualify for coverage as a result of an illness, the insured must undergo examination and treatment by a physician at the time of the interruption. As *** *** does not meet these plan requirements, we are unable to consider her request for reimbursement of the additional travel expenses incurred for their new flight arrangements. While we can certainly appreciate *** ***’ position, as medical care was available which would have made she and her son eligible for coverage, as such was not obtained, we are unable to consider her request. A formal letter confirming the declination of *** ***’ request for reimbursement is currently being sent to her directly under separate cover Finally, while we understand *** ***’ disappointment with the outcome of her claim and that the information provided to her by our representatives did not meet with her expectations regarding the coverage availableplease understand that such information was correct and appropriate Please note that the plan in its entirety was provided to *** *** prior to and concurrent with her purchase, including the plan requirements regarding a cancelation due to an illness. Further, an additional copy of the plan was provided with her booking confirmation. As such, *** *** had ample opportunity to review these plan requirements We trust this has responded to the concerns raised in *** ***’ complaint. Should you have any additional questions, please feel free to contact our office
We are in receipt of *** ***’s complaint regarding the denial of her claim. While we understand *** ***’s position regarding the cancellation, please understand that the plan specifically excludes from eligibility a cancellation refund as a result of a pregnancy unless the
individual was hospitalized. From the information provided by *** ***’s physician, there is no indication that *** *** was hospitalized, and as such, *** ***’s reason for cancellation would be excluded from coverage While we understand that *** *** indicates she was experiencing nausea and vomiting, this is the typical course in a pregnancy. As there was no indication *** *** was hospitalized for such, her reason for cancellation is one specifically excluded under this plan Please note that the plan in its entirety is provided prior to purchase for review. Further, the confirmation provided to *** *** contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the planFinally, please note that the plan purchased also contains a Ten Day Right to Examine which allows a plan participant to cancel their coverage within days of receipt of the plan should it not meet with the participant’s needs Though we understand *** ***’s disappointment in the denial of the request for reimbursement, we must adhere to the terms and conditions of the plan purchased. As such, we must uphold our denial of *** ***’s claim and no payment shall be forthcoming. We trust we have addressed the issues raised in *** ***’s complaint. Should you have additional questions, please feel free to contact our office
Revdex.com:Re: Complaint ID ***Although basically I have resolved this issue on my own, this company's customer service is truly awful! Down to my final follow up returned phone call at 10:this morning; speaking to a supervisor, I felt that her overall tone (as she had
apparently called to rebukingly tell me that she had the canceled check in her hand) was arrogantly non-apologetic regarding any failure on AON's part and very demeaning towards to me.I can only hope that this Revdex.com complaint (now added to the others) will inspire AON's Executive Team to initiate some kind of customer service improvement training and/or policy change(s)Resolution was a simple matter of just telling me to begin with that they had mailed the check to my son.I thank Revdex.com for all that you do!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Company's response explicitly characterizes their misconduct through deceptive advertising/marketing practicesThey offer a predatory one click "TOTAL PROTECTION" insurance service with the use of such words as "guarantee" and then bury somewhere remotely in fine print that the insurance is highly conditionalFurther, I notified the company the day I was forced to cancel my flight and they did not mention this conditionality or tell me to go get a doctor report. Instead they tactically waited days to send me the forms at which time it became highly apparent the insurance coverage was a scam and was highly conditional and subjective at which point it was too lateTo see the Company now arguing its legal basis is appallingI reserve the right to file a civil claim against the Company in New York federal court and may choose to seek class action status to cause the Company to change its predatory and deceptive business practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are in receipt of the complaint filed by *** *** and are responding accordingly. *** *** initiated a claim with our office seeking reimbursement for Trip Cancellation expenses due to the cancellation of her scheduled trip of October **, through October **, as a result
of the wild fires in the Santa Rosa area. The plan *** *** purchased does afford coverage in the event of a cancellation due the rendering of one’s primary place of residence as uninhabitable, as defined in the plan, due to fire, floor or other natural disaster. Unfortunately, the news stories and documents initially submitted by *** *** did not provide the necessary verification of the inhabitability of her place of residence and as such we requested same from *** *** on November **, 2017. We received nothing further from *** *** until receipt of this subject complaint While the documentation requested is needed to complete our review of this claim, and while it is the responsibility of insured to provide the appropriate proof of loss to allow review of the claim, we did, as a courtesy, research the matter and were able to confirm that *** ***’s area was indeed under a mandatory evacuation order, thus rendering her home uninhabitable as per the plan terms. Accordingly, please allow us to advise that *** ***’s claim was approved for payment and payment was sent to *** *** directly on November **, in the amount of $810.41, which sum represents the cancellation penalty assessed on her tour booking and her cancelled airline ticket. As this claim is now settled we trust this will conclude this matter. Should you have any additional questions, please feel free to contact our office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again,This is irrelevant to the matter of you all holding my funds hostageMakes no sense and adds up noneFurthermore, the reason that you all was contacted on Sept **, is because I was not made aware that my credit card company had not handled the situation until thenYou were immediately contact after thatMoreover, you can call the credit card company and ask for the call records and notes recorded on the dispute of this to demonstrate that this began prior to the dates providedI will not be going through further loops to provide you all anything furtherI did what you ask and I demand to have my money refundedThis is too much to be dealing with and I do not want to have to deal with it furtherIt is a new year and all I am asking for is resolution to this whole situation and for it to be put to bedPlease rectify immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have provided a signed Doctor letter confirming illness This company is a SCAM! I am a public figure in the entertainment world and you can be sure I will let everyone worldwide that this company is a scam!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please reread my complaintI am an advisor to the Board Of Directors at Florida Hospital and I assure you that there were rooms availableBroward Medical Center did not have any roomsI know because I was there and had to wait hours for a roomIn addition my wife could not get a hotel room because it was Spring Break.The doctor in Aruba asked for the medical ambulance one day before but was asked to change his recommendation after he talked to your people.Under your direction I was in AFIB days longer than necessaryMy heart is now damaged you were a major contributorPlease call so we can reach a settlement.*** ***
We have reviewed *** ***’s complaint and we are responding accordingly. In his complaint *** *** states that he and his wife cancelled their hotel reservation due to his wife’s illness. Please note that while the plan does contain coverage for a cancellation as a result
of an illness of the traveler, the plan contains specific requirements which would make said insured eligible for reimbursement. In particular, in order to qualify for coverage as a result of an illness, the insured must undergo examination and treatment by his or her physician during the coverage period and at the time of cancelation. From the information submitted, *** *** and his wife did not meet these plan requirements, as his wife did not undergo an examination and receive treatment from a physician at the time of their cancelation on November **, 2017, the same date as their purchase of the plan and the hotel reservation. Rather, as *** *** confirms that his wife did not undergo the required examination and treatment at that time, they were not eligible for coverage under the plan and we were unable to consider the request for refund. Please note that the plan in its entirety was provided to *** *** prior to and concurrent with his purchase, including the plan requirements regarding a cancelation due to an illness. Further, the confirmation provided to *** *** contained a link to the plan, including contact information for our office for any questions regarding the plan We trust this has responded to the concerns raised in *** ***’s complaint. Should you have any additional questions, please feel free to contact our office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted on phone to the insurance company persons, and they said until you get hospitalized or have like that debilitating disease that can prevent you from travelling that need Dr visit, claim can be initiatedThough there were not such words (" get hospitalized or have like that debilitating disease that can prevent you from travelling that need dr visit") displayed when I bought this insurance coverage on travelocity side.The word used in response" Change of Plans" are the words used by the responders to protect themselves inspite providing the resolution they are trying to makeup things.The responder is not fulfilling the services they displayedI suggest that these things should be clearly displayed with the insurance purchase that it will need DR APPROVAL so it s clear for people who want to buy insuranceBased on lacking the service provided, and hidden plans,I am requesting the reimbursement of the chargesThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By going on this cruise against doctors orders would have been just stupid since my husband ended up in the emergency room on one of those days that we would have been on the cruise I don’t believe companies should be able to deny refunds when we specifically purchased that insurance to prevent such occurrences If they need the emergency bill from the hospital and they want to pay it I will send it to them instead of the cruise reimbursement Doctors know when it is not possible for their patients to travel I still want the reimbursement of either the money paid for the insurance or the cruise reimbursement like they state that they will pay To take an insurance payment and then deny payment out is a scam and they are scamming a lot of people out of a lot of money
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was not any paperwork or rules to cancel the tripMy sickness did not necessarily need a doctor visitHowever, throwing up with a virus and running a fever is not conducive to flying on a planeI booked the ticket and checked the box provided by *** for cancellation or lost luggage and there was not any rules or procedures to followI printed my itinerary and there was nothing on it regarding seeing a doctorThis company did not provide the paperwork they claim to have given meI am disappointed that the company us not telling the truthI consider this a scam and poor businesses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This whole thing was a nightmare and it would seem that the responses to my complaint are not real or professionalFlorida Hospital and my Doctor were waiting for me in OrlandoYour actions did not help and made my situation worse.I was there you were not!The flight plan was for Orlando and then got changed to Ft, Lauderdale.Your repeated denial of the facts is incredible!I will ask you once again to call me so we can resolve this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My reason for the consideration for reimbursement was for the SAFETY of myself AND my childen, not for DIVORCEAs this is a personal and sensitive matter, it is difficult to explain or go into grave detailHowever, I did explain several protective orders have been implemented in the pastMy decision for separation prior to his return has intensified and placed our safety on the lineI have increased health issues as result of compouded anxiety related to this situationI realize that this may not the company's criteria for reimbursement, however every individual situation should be consideredI cancelled the trip, but now have to pay the same amount (which I paid initiallly), in fees to schedule another tripIts a tiltal loss in which I purchased insurance! I am trying to move in a safe place in life, this has and your company has caused more stressAt least half reimbursement costs for consideration, I would be grateful.Thank you
*** ***
We have reviewed *** ***’s complaint and we are responding accordingly From the information received, we understand that *** ***’s outbound flight was cancelled due to Hurricane Irma. As his outbound flight was cancelled, he no longer had a need for his return airline
ticketThough he received a refund from the airline for his cancelled flight, he did not receive a similar refund from the airline for his scheduled return flight and as such, he initiated a claim with our office seeking same Regrettably, we are unable to consider *** ***’s request for reimbursement. Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan. However, a cancellation due to a flight cancellation or to a weather event such as Hurricane Irma is not among the specified reasons for cancellation under the plan. While we fully empathize with *** ***’s situation, please understand that this is a named-peril policy. As such, only cancellations due to one of the specified reasons contained in the plan would make an insured eligible for benefits Please note that the plan in its entirety is provided prior to purchase for review. Further, the confirmation provided to *** *** contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the plan We trust that we have addressed the concerns raised in *** ***’s complaint. Should you have any additional questions, please feel free to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have reviewed *** *** complaint and we are responding accordingly Based on the information received, *** *** and her traveling companion, *** ***, cancelled their scheduled trip because *** *** was unable to secure a passport as he is currently in arrears with his required
child support payments and his request for a passport was denied by the United States Department of State. Please understand that the plan purchased provides reimbursement in the event of a cancellation due to a number of both medical and non-medical reasons as specified in the plan. However, as a cancellation due to the inability to secure required travel documents, such as a passport, is not one of the covered reasons under the plan, we were unable to consider the request for reimbursement. Please understand that this is a named-peril policy. As such, only cancellations due to one of the specified reasons contained in the plan would make an insured eligible for benefits Please note that the plan in its entirety is provided prior to purchase for review. Further, the confirmation provided to *** *** and *** *** contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the plan as well as a notice of a day right to examine the plan to determine if it meets with the insured’s needs As *** *** notes, the plan purchased does contain a Cancellation Fee Waiver offered by *** directly which allows a change or cancellation one time for any reason. Please note that the available refunds or credits are determined by the specific tour operator and Expedia. In order to take advantage of this feature, we suggest *** *** contact *** directly to determine what consideration may be available to her and *** *** We trust that we have addressed the concerns raised in *** *** complaint. Should you have any additional questions, please feel free to contact us
We have reviewed *** ***’s complaint and we are responding accordingly. In her complaint, *** *** advises that she had two flights which were cancelled, preventing her from arriving in Florida for the embarkation of her scheduled cruise. The original flight was cancelled
as a result of the shooting incident at the FtLauderdale airport on January *, 2017. Unfortunately, a travel delay due to such situation is not one of the specified reasons contained in the plan and therefore would not be covered However, *** *** further advises that she booked a new flight later for that same day into Miami, however, that flight too was canceledIn her complaint, *** *** indicates that the reason for that flight cancellation was due to weather. As the plan does include coverage pertaining to a weather-related delay of an airline flight, we are more than willing to further review this claim. Please note, shortly before receipt of this complaint on 2/**/17, *** *** had called our office to advise of the situation with the second flight, namely that the cancellation was due to a weather situation. We advised *** *** that she can certainly submit verification of this from the airline and we would be happy to again review her claim. We are currently still awaiting submission of this verification from *** ***. Upon receipt of such documentation, we will review same and advise *** *** directly of the outcome of such review. However, until such time as this necessary documentation is received, we will be unable to further consider *** ***’s request. We trust we have responded to the concerns raised in *** ***’s complaint. Should you have any further questions, please feel free to contact us
We have reviewed *** ***’ complaint and we are responding accordingly. Please allow us to again offer our sincere condolences on *** ***’ recent loss. In her complaint *** *** states that she interrupted her scheduled return flight plans and returned home later
that same day due to her young son’s illness. Please understand that to date *** *** has not submitted any claim documentation, however, based on the information contained in her complaint, as well as in her discussions with our Customer Service representatives, we understand that *** *** did not have her son undergo an examination or receive treatment from a physician at the time they interrupted their scheduled travel plans. Please note that while the plan does contain coverage for an interruption as a result of an illness of the traveler, the plan contains specific requirements which would make said insured eligible for reimbursement. In particular, in order to qualify for coverage as a result of an illness, the insured must undergo examination and treatment by a physician at the time of the interruption. As *** *** does not meet these plan requirements, we are unable to consider her request for reimbursement of the additional travel expenses incurred for their new flight arrangements. While we can certainly appreciate *** ***’ position, as medical care was available which would have made she and her son eligible for coverage, as such was not obtained, we are unable to consider her request. A formal letter confirming the declination of *** ***’ request for reimbursement is currently being sent to her directly under separate cover Finally, while we understand *** ***’ disappointment with the outcome of her claim and that the information provided to her by our representatives did not meet with her expectations regarding the coverage availableplease understand that such information was correct and appropriate Please note that the plan in its entirety was provided to *** *** prior to and concurrent with her purchase, including the plan requirements regarding a cancelation due to an illness. Further, an additional copy of the plan was provided with her booking confirmation. As such, *** *** had ample opportunity to review these plan requirements We trust this has responded to the concerns raised in *** ***’ complaint. Should you have any additional questions, please feel free to contact our office
We are in receipt of *** ***’s complaint regarding the denial of her claim. While we understand *** ***’s position regarding the cancellation, please understand that the plan specifically excludes from eligibility a cancellation refund as a result of a pregnancy unless the
individual was hospitalized. From the information provided by *** ***’s physician, there is no indication that *** *** was hospitalized, and as such, *** ***’s reason for cancellation would be excluded from coverage While we understand that *** *** indicates she was experiencing nausea and vomiting, this is the typical course in a pregnancy. As there was no indication *** *** was hospitalized for such, her reason for cancellation is one specifically excluded under this plan Please note that the plan in its entirety is provided prior to purchase for review. Further, the confirmation provided to *** *** contained a link to the plan, including the specified reasons for cancellation as well as the contact information for our office for any questions regarding the planFinally, please note that the plan purchased also contains a Ten Day Right to Examine which allows a plan participant to cancel their coverage within days of receipt of the plan should it not meet with the participant’s needs Though we understand *** ***’s disappointment in the denial of the request for reimbursement, we must adhere to the terms and conditions of the plan purchased. As such, we must uphold our denial of *** ***’s claim and no payment shall be forthcoming. We trust we have addressed the issues raised in *** ***’s complaint. Should you have additional questions, please feel free to contact our office
Revdex.com:Re: Complaint ID ***Although basically I have resolved this issue on my own, this company's customer service is truly awful! Down to my final follow up returned phone call at 10:this morning; speaking to a supervisor, I felt that her overall tone (as she had
apparently called to rebukingly tell me that she had the canceled check in her hand) was arrogantly non-apologetic regarding any failure on AON's part and very demeaning towards to me.I can only hope that this Revdex.com complaint (now added to the others) will inspire AON's Executive Team to initiate some kind of customer service improvement training and/or policy change(s)Resolution was a simple matter of just telling me to begin with that they had mailed the check to my son.I thank Revdex.com for all that you do!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Company's response explicitly characterizes their misconduct through deceptive advertising/marketing practicesThey offer a predatory one click "TOTAL PROTECTION" insurance service with the use of such words as "guarantee" and then bury somewhere remotely in fine print that the insurance is highly conditionalFurther, I notified the company the day I was forced to cancel my flight and they did not mention this conditionality or tell me to go get a doctor report. Instead they tactically waited days to send me the forms at which time it became highly apparent the insurance coverage was a scam and was highly conditional and subjective at which point it was too lateTo see the Company now arguing its legal basis is appallingI reserve the right to file a civil claim against the Company in New York federal court and may choose to seek class action status to cause the Company to change its predatory and deceptive business practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are in receipt of the complaint filed by *** *** and are responding accordingly. *** *** initiated a claim with our office seeking reimbursement for Trip Cancellation expenses due to the cancellation of her scheduled trip of October **, through October **, as a result
of the wild fires in the Santa Rosa area. The plan *** *** purchased does afford coverage in the event of a cancellation due the rendering of one’s primary place of residence as uninhabitable, as defined in the plan, due to fire, floor or other natural disaster. Unfortunately, the news stories and documents initially submitted by *** *** did not provide the necessary verification of the inhabitability of her place of residence and as such we requested same from *** *** on November **, 2017. We received nothing further from *** *** until receipt of this subject complaint While the documentation requested is needed to complete our review of this claim, and while it is the responsibility of insured to provide the appropriate proof of loss to allow review of the claim, we did, as a courtesy, research the matter and were able to confirm that *** ***’s area was indeed under a mandatory evacuation order, thus rendering her home uninhabitable as per the plan terms. Accordingly, please allow us to advise that *** ***’s claim was approved for payment and payment was sent to *** *** directly on November **, in the amount of $810.41, which sum represents the cancellation penalty assessed on her tour booking and her cancelled airline ticket. As this claim is now settled we trust this will conclude this matter. Should you have any additional questions, please feel free to contact our office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again,This is irrelevant to the matter of you all holding my funds hostageMakes no sense and adds up noneFurthermore, the reason that you all was contacted on Sept **, is because I was not made aware that my credit card company had not handled the situation until thenYou were immediately contact after thatMoreover, you can call the credit card company and ask for the call records and notes recorded on the dispute of this to demonstrate that this began prior to the dates providedI will not be going through further loops to provide you all anything furtherI did what you ask and I demand to have my money refundedThis is too much to be dealing with and I do not want to have to deal with it furtherIt is a new year and all I am asking for is resolution to this whole situation and for it to be put to bedPlease rectify immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have provided a signed Doctor letter confirming illness This company is a SCAM! I am a public figure in the entertainment world and you can be sure I will let everyone worldwide that this company is a scam!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please reread my complaintI am an advisor to the Board Of Directors at Florida Hospital and I assure you that there were rooms availableBroward Medical Center did not have any roomsI know because I was there and had to wait hours for a roomIn addition my wife could not get a hotel room because it was Spring Break.The doctor in Aruba asked for the medical ambulance one day before but was asked to change his recommendation after he talked to your people.Under your direction I was in AFIB days longer than necessaryMy heart is now damaged you were a major contributorPlease call so we can reach a settlement.*** ***
We have reviewed *** ***’s complaint and we are responding accordingly. In his complaint *** *** states that he and his wife cancelled their hotel reservation due to his wife’s illness. Please note that while the plan does contain coverage for a cancellation as a result
of an illness of the traveler, the plan contains specific requirements which would make said insured eligible for reimbursement. In particular, in order to qualify for coverage as a result of an illness, the insured must undergo examination and treatment by his or her physician during the coverage period and at the time of cancelation. From the information submitted, *** *** and his wife did not meet these plan requirements, as his wife did not undergo an examination and receive treatment from a physician at the time of their cancelation on November **, 2017, the same date as their purchase of the plan and the hotel reservation. Rather, as *** *** confirms that his wife did not undergo the required examination and treatment at that time, they were not eligible for coverage under the plan and we were unable to consider the request for refund. Please note that the plan in its entirety was provided to *** *** prior to and concurrent with his purchase, including the plan requirements regarding a cancelation due to an illness. Further, the confirmation provided to *** *** contained a link to the plan, including contact information for our office for any questions regarding the plan We trust this has responded to the concerns raised in *** ***’s complaint. Should you have any additional questions, please feel free to contact our office