Midwest Recovery Systems, LLC

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our records indicate we have never had any communication with this consumer prior to this complaintOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 04/28/ If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 6/16/ If there are any questions, please contact our office to resolve this at [redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 8/4/ If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

Contact Name and Title: MRS Support Contact Phone: [redacted] Contact Email: [redacted] @mrs-direct.com MRS has not had any communication with this consumer after multiple attempts to contact herThe subject at hand was cancelled out of our system and returned to the client based on our findings A credit bureau deletion record will be submitted on 3/15/16, and our office will not be pursuing this matter any further

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as FRAUD and returned to our clientA credit bureau deletion record will be submitted on 11/17/ If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as DISPUTE and a validation request has been submitted to our clientOnce they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaintIn this instance, validation is not avaliable and a deletion record has been sent to all reporting agenciesIf there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Prior to this complaint being filed, our office has had no communication with this consumer, neither written nor verbal to address this disputeOur internal policy, however, is to honor verbal & written validation/dispute requests any time a consumer is expressing such a claimWith that said, we have acknowledged this validation request, and have marked this account DISPUTE as of 12/02/2016, and have issued a request for validation documentation from our clientThose documents will be mailed to the newly provided physical address Please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

Complaint: [redacted] I am rejecting this response because: I accept the initial response, but not as a resolution I have multiple voicemails from Midwest, missed calls from Midwest, and I have sent a request for a debt validation letter via Midwest Recovery System's own website I'm confused as why they would say they have never had contact with meI look forward to this being resolved Sincerely, [redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account was marked as DISPUTE on 12/18/and a validation request has been submitted to our clientOnce they have provided the requested documentation, that will be forwarded to the consumer at the address provided in this complaint If validation is unavailable a deletion record will be sent to the credit reporting agencies If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

I spoke with TransUnion today, June 29th, and they have not received the deletion request

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matter Our internal policy is to honor both verbal, and written validation requestsThis account has been marked as Dispute as of 03/28/and a record of dispute will be sent to the three credit reporting agencies Additionally, a validation request has been submitted to our clientOnce they have provided the requested documentation, it will be forwarded to you at the address provided in this complaintIf there are any questions, please contact our office to resolve this at 888-253-You may also email us at [email protected] - MRS Compliance Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI confirmed today that this account has been taken off of at least two of my credit reports If it gets put on them again, I will file a lawsuit against the business Sincerely, [redacted] ***

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as Unable to validated and returned to our clientA credit bureau deletion record will be submitted on 07/28/ If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS conducted an investigation with regard to this matterThe investigation has found the following: Our office received an online ACDV dispute that was processed on 09/13/This marked the account in a DISPUTE status which issued a credit bureau deletion record on 09/22/Our office has not reported this debt after that dateIf the consumer has pending disputes with the credit furnishers that may be hindering the items from being removedPlease contact the reporting agency in which you are seeing the data, and ensure they don't have any pending ACDV disputes pending through E-Oscar that may be prohibiting the release of the deletionIf there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

MRS has had multiple communications with this consumerOn the first communication (11/5/2014) Mr [redacted] informed our company he had an attorney representing him named [redacted] # [redacted] Our agent contacted the attorney, in which we contacted to find out she was not representing him in this matterOn 11/12/this consumer called back in to state he was requesting we send him a letter stating the balance, and once received he would pay the account in fullThat notice was sent on 11/12/with no return mail being delivered to our companyWe then had no communication with this consumer until 3/9/in which the consumer again requested a letter for the same purposesThe letter was resent on 3/9/16, and has yet to be returned as mail returnThen another contact on 3/16/in which the consumer stated he had never spoke with anyone at our office at any point & timeWe have provided the letters the consumer has asked for, and also had promise of payment on this account prior to this complaintPlease contact our office to resolve this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the prompt response, and I will keep watch on my credit report to ensure this account is removed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Apparently Midwest Recovery System DO NOT have the proper documentation with my signature proving that I entered an agreement to do business with themYou can't keep responding with the same response I DO NOT OWE YOU! Please have this removed my credit report immediately Sincerely, [redacted]

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as Unable to Validate and returned to our clientA credit bureau deletion record will be submitted on 11/17/Please allow 30-for the credit bureau to update their records If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

Midwest Recovery Systems (MRS) strives to provide the highest quality of service to our clients and our client’s customersTherefore, MRS regrets hearing otherwise and takes these matters very seriously Thank you for bringing this complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of this complaint, MRS investigated regarding this matterOur internal policy is to honor both verbal, and written validation requestsThis account has been marked as Unable to Validate and returned to our clientA credit bureau deletion record will be submitted on 10/27/Please allow 30-for the credit bureau to update their records If there are any questions, please contact our office to resolve this at [redacted] You may also email us at [redacted] @mrs-direct.com - MRS Compliance Team

This consumer has sent us a validation request in which we requested from [redacted] LLCThose documents have been sent via USPS, as well as via e-mailPer the FDCPA guidelines we have provided the required validation documentsPlease contact our office to resolve this matter