Mint Dentistry Reviews (%countItem)
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Mint Dentistry Rating
Address: 5330 E Mockingbird Ln STE 120, Dallas, Texas, United States, 75206-0941
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I misled into signing a contact akin to a mortgage without the full details being disclosed.
*** led to enter into a contract that was completely misrepresented at the time it was presented to me. Unbeknownst to me the contract is for an extended period of time akin to a mortgage on a property. The employee stated said agreement was for a discount program costing $5 per month. The program was to receive discount on treatment plan services per the attached. I was told I could cancel the service at any time. Never was I told that if I cancel I would have to pay the entire balance in full for whatever the Discount program hadn't collected from me over the course of my treatment there and over the course of time I've made payments. Never have a received a monthly statement showing what the outstanding balance is, what has been paid to date nor how long it would take me to pay said balance if I did so at a rate of $5 per month. What MINT is doing is both immoral and unethical. Why on earth would I enter into any agreement where it would take nearly 20 years to pay off at a rate of $5 per month. They made it seem as if all you had to do was be a member of the club to receive these discounted rates and there would be nothing more remaining. I was under the assumption that they partnered with charities or the like to get monies donated for their program and that people were so happy with their service that they continued to pay into the club program even though they may have not needed treatment beyond whatever services initiated the contractual agreement in the first place. These are deceptive marketing practices at it's finest. Whereas they verbally tell the unknowing customer some of what the contract offers failing to divulge the contracts true intent which is to get you to pay for overpriced dental services. If this was a legitimate contract with a revolving balance that you're paying on, why aren't monthly statements sent? I'll tell you why because what they are doing is unethical and borders on illegal. It appears several people have launched complaints against them about the very same issue but yet they continue to practice this deceit on a regular basis stating you signed the agreement but failing to state that their employees don't divulge the contract stipulations but only the part that would get almost anyone to enter into an agreement. I've tried to speak with many different managers about these issues. Ms. *** and several others who have refused to respond. In essence they're charging inflated interest cost to finance dental work and masking it as a Smile Month Club as if they're doing something to help their customers. MINT Dentistry is misrepresenting contract purposely as means to charge their customers inflated dental costs on procedures that otherwise would be half the cost if paid for in full or say by an FSA account. SHAME on them and SHAME on the employees who assist them in their deceit.
First of all my intent is that others receive full disclosure of said agreement including the fact that the program doesn't cover balances as part of it but rather you're put on a $5 payment plan until your balance is paid in full. The other would be to receive monthly statements outlining the current balance and how much you've paid to date along with how long it will take you to pay off said loan at $5 per month. This information should be given to you at the time your treatment plan is provided and you have full knowledge of the expectations of joining the Smile Month Club. I would also like to be released from any further billings on the grounds that the contract was misrepresented and done so purposely as means to charge their customers inflated dental costs on procedures that otherwise would be half the cost if paid for in full or say by an FSA account. In addition, I don't feel liable for the balance on said account because I was led to believe that if I joined the discount program the balance would be paid by the clubs program.
I understand how you may feel and apologize for any confusion. I will have our billing department reach out to your with details on your Smile More Agreement. Please see the attached document with your signature as well.
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that I may have executed the agreement. However, at the time I was told to sign it, it was so I could receive the free teeth whitening kit. As you can see from the attached agreement, the introduction into the agreement specifically states it's about teeth whitening. The employee never stated I would be making $5 monthly payments towards any outstanding balance. Now I get it, it's my fault I didn't read the contract in its entirety. However, it doesn't negate the fact that your employees purposely mislead unsuspecting customers with only divulging part of what the agreement is for. I assumed if I never picked up the whitening products monthly that I wasn't obligated to continue paying the club fee. Let the record reflect I only received 1 set of whitening products. This was because it was my intent to cancel after my dental work was done and I didn't feel right to continue using a service I indeed planned to cancel in the near future.
Again, this all could be avoided with full disclosure of said agreement both verbally and in writing. It is my position that they only divulge what they think will incent the customer to sign. If this was being done as it should, I highly doubt you would have the number of consumers complaining about the very same deceptive practices. Clearly you all are fully aware that there are customers who don't fully understand what the agreement does. Rather than do what's morally and ethically correct, you all choose to continue practicing these methods with malice in an intent to ensure payment for overpriced dental procedures. If you all care about doing what's right and just, this is a very simple fix. Encourage your employees to disclose the full details and provide monthly statements so that a person completely understands this is in essence a 0-interest loan where you make monthly payments of $5 until the balance is paid off. As of right now, I have no idea what is owed or even if I met my obligation. For all I know I've paid my balance in full and am still being charged $5 a month. What happens in those circumstances? How many people have continued to pay into the program far after the balance has been satisfied? Based on your document it appears they continue to pay until cancelled by member. How would I know to cancel if I never receive a statement outlining the balance due? Again, I feel this is another way you all cheat your customers out of money. MINT should be ashamed of practicing in any manner that may be deceptive especially considering the amount of growth you all have experienced. I think this is little to ask considering the revenue your company has generated from these practices.
I have submitted this to our billing department for additional help with fulfilling her request. We bill the $5 a month to help our patients with their out of pocket cost which makes getting your treatment completed easier. The monthly goody bag is just a bonus and does not affect the amount being billed per month. The billing department will contact the patient directly to address her request.
Thank you.
Beware! definitely agree with the other negative reviews. I had a failed root canal performed at the grand prairie location. Never attempted to fix it was just told that it is beyond their capabilities and was referred to someone else, but they feel it is good business to keep the money that was paid for the botched service. Now the tooth has an infection at the root, and was told by another dentist office that the root of the tooth was not properly cleaned before being sealed which will cause discomfort, and eventually an infection. I get that things happen and people may make mistakes, but they should own up to it and at least offer some type of reimbursement instead of pushing you out the door when a procedure that they suggested needed to be done is now not within their capabilities to fix afterwards. Bottom line Im in a worse position now than I was when I went in, physically, and financially. Definitely feel as though I have been robbed. Wish I would have read reviews before allowing them to perform this procedure, because there are many examples of people that have had the same or similar experiences with this company.
My first visit to Mint Dentistry was in 2018 at the Arlington location for a regular cleaning and the service I received was very satisfactory. For my next appointment I scheduled an appointment at a location closer to my home on Thursday, October 10, 2019. On the day of the appointment, I received a phone call from Mint Dentistry Grand Prairie location a couple hours prior to arriving for my appointment and I was told I would be required to pay $107+ prior to receiving the service for cleaning due to my choice of Federal Employees Health Benefits with Blue Cross Blue Shield. The Assistant Manager with Insurance and Office Manager at the Grand Prairie location both stated that in the past BCBS mailed the check to the employee instead of the Service Provider and it was an issue with collecting the payment. I explained that there was no change to my health benefits and I wasn't required to pay any money from my first initial visit at the Arlington location. I requested my concern to be escalated to higher authority for a resolution. I never received a call from Emily ***, Grand Prairie District Manager. I did speak with Mr. Rome *** who oversees customers' experience with Mint Dentistry. He listened to my concerns and agreed the conversation with the insurance representative could have been handled with better professionalism. In addition, he stated he would research and call me back with a response to my concerns. I never received a call back from Mr. and I have made several attempts to contact him but have been unsuccessful. I feel as though my situation was mishandled based on the unprofessionalism of all involved. The advertisement by Mint Dentistry is fraudulent due to the fact the commercials/recordings advertises no problems with insurance and the office handles all paperwork.
Modification/discontinuance of My concerns should be escalated to the next higher level to be addressed and not be ignored. There should be consistency with handling insurance between the facilities. Provide changes to the policy in writing. What is the responsibility of the Customers' Experience position or title?
We have answered Ms. question and resolved her concerns. We have no control over the changes that have been made to the way federal BCBS claims are processed. This change is effective at all MINT locations now and is not different at any location. We require all patients that carry this type of insurance pay for treatment up front as they will be reimbursed by their provider.
First, please don't thank me yet, instead I will "THANK YOU!" if you read this to the end! I risk myself to write this Review so that hopefully someone might not need to go to the same predicaments I already went through. Now let's continue.
Not long ago I moved from another State to Texas, so I was in a need to find a good dental office. When searching online, I got hooked by MINT Dentistry great stars reviews, thinking that this was a great place to have my regular basic teeth cleaning (Prophylaxis). And they offered a 20% Summer special discount off their regular $299.00 price, one year plan for two visits, plus getting a DIY teeth whitening kit. So I signed up online and visited to their 76205 zip code area MINT Dentistry place.
It was a lady Manager with initial "RP" (to comply with Revdex.com name confidentiality) in charge of that office, and I was asked to pay upfront for their service. The office was nicely staged with religious music playing, and other perks such as small snacks, big screen movies/music TVs plus free black sunglasses for eye protection, etc. Impressive so far!
After being seen by the Hygienist and Dentist almost an hour later, RP told me that I needed a deep cleaning procedure instead of the regular teeth cleaning I signed up for. It would normally cost $1,000.00 for deep teeth cleaning, but today she had a $300.00 special price. If I refused this add-on service, then basically I would forfeit my already paid money. I explained that not long ago I just got my deep teeth cleaning from my previous Dentist, but she wouldn't budge.
When I asked for cancelling my service to get my money back, RP gave me a Cancellation Form to sign. It's a long one-page legal form, and in its fine prints I must "hereby agree not to write any negative reviews about Mint Dentistry (the 'Released Party'), its dentists, officers, directors, board members, employees, agents, and other representatives and to keep this matter strictly confidential, and agree to pay 9999.00 [without dollar sign $ or comma] for any breach of this contract" (exact quote). The are some other outrageous and ridiculous wordings in this form, but it's too long to include them all here. But you get my point, and now have you ever wonder why MINT Dentistry gets such high-mark raving stars reviews?
Of course I refused to sign that document, and instead, RP then handed me another business card to contact RG, their "Director of Patient Experience" (real title). Seriously, I kid you not, after many hours of futile calls and months later, and only after I tried to seek to contact its founder Dr. FH who advertises complete smile satisfaction for their service, only then at last they resolved my case but not after an insistent long fight. It's just not worth it, and I already told you so! THANK YOU!
This patient refused to sign a refund release form. This is a common and completely normal aspect of any businesses protocol when refunding funds for products and services. We spent countless amounts of time trying to work with him to resolve this but he would not budge.
I would like to be removed from their contact lists.
I have visited this dental office once and was not satisfied with their service and I was overcharged by $100. I have contacted them numerous times to be removed from their mailing lists.
I would like to be removed from their contact lists.
We have successfully removed Ms. from all marketing lists and have also deactivated her patient account. She should no longer receive any communications from MINT dentistry.
(The consumer indicated he/she ACCEPTED the response from the business.)
Rip off...When you walk in there, they are going to greet you very well. Then there going to tell you to fill out papers for a FREE WHITING and a FREE and CLEANING. by the way my GUMS are healthy.
After they examine your mouth, there going to tell you YOUR gums need a different type of CLEANING, so there goes your FREE CLEANING, you can't get WHITING without having healthy
GUMS. So, there's your FREE WHITING. It's a RIP OFF. Also, the nurse ask me three times if there's anything they could do for me, she saw that my insurance had (EDNA) $2,500 on it, she wanted to CHARGE ALL of that if she could, she did CHARGE $400. 00 bucks on it. Don't let the generosity/
kindness get the best of you when you walk in the door. They are A RIP OFF.....
MINT Dentistry's marketing team does an excellent job at marketing their company, but my first time experience left me with an awful impression of the Addison location. To start off my appointment was at 2:15 didn't leave until 6pm. Understandable though because I did have a lot work done, I got a few filling replacements and they fixed my two front teeth. The work done on me was extremely sloppy. My teeth looked uneven, they weren't smoothed out so it was cutting my tongue and my teeth felt very thin(as if they were going to break). I scheduled another appointment to get them fixed at 9am, they called and asked if I could push it back to 8am and I had no problem with that. The sooner they start the sooner I leave. I get there at 7:55am and they had me waiting on the chair until 9am, which was ridiculous because they had no reason to push me back if they still had me waiting. Before the appointment was set, the manager assured me I would have the head doctor work on my teeth this time and it wouldn't take longer than the 1st time, WRONG. I got the same woman and I missed 4 hours of work again. The doctor was very nice but I felt like a guinea pig. I can assure you the doctor was not confident in her work at all. The head doctor walked in occasionally to correct her work. I didn't volunteer myself to be practiced on at all. My teeth are facing problems I didn't have before and they look uneven . I'm very patient and understanding, so for me to cry out of frustration is very rare. I was ready to walk out, but the manager convinced me to go back to the room to have the head doctor look at the work done on me. The manager said she would be frustrated too in my position, yet she was the person who assured me the head doctor would work on my teeth, but didn't follow through with that. The head doctor told me she had to redo them, due to it not being done correctly again, wasting more of time. I have another set appointment but I'm very upset with the service this company provided.
Product_Or_Service: Teeth Procedure
Order_Number: #NXXXXX
Exchange I think it's only fair that I recieve a full refund due to the work days I'm having to miss so they can fix what they messed up. This should've never been an issue because they are overly advertised that they provide the best services. I shouldn't have to come in for the third time when it should've been done correctly the first time by an expierenced proffessional.
The patient has been refunded. Thank you.
FALSELY LED TO SIGN CONTRACT AGREEMENT. COMPLETELY MISREPRESENTED THE FULL AGREEMENT THEY PRESENTED TO ME AT THE TIME OF SERVICE. THE CONTRACT IS FOR AN OUTRAGEOUS AMOUNT OF TIME. THE EMPLOYEE STATED THE AGREEMENT I WAS SIGNING WAS FOR A DISCOUNT PROGRAM COSTING $5 A MONTH. THE PROGRAM WAS TO RECEIVE MONTHLY GELS AND OTHER MISC ITEMS, AND TO RECEIVE DISCOUNTS TOWARDS FUTURE SERVICES. I AGREED TO 3 FILLINGS WHICH THEY BROKE DOWN TO GRAND TOTAL OF OVER $1K. THEY STATED I WOULD PAY $50, MY INSURANCE WOULD PAY $250 AND THE REST SINCE ITS THEIR FEES/CHARGES WOULD BE DISMISSED SINCE I SIGNED UP FOR THE CLUB. I HAVE BEEN A MEMBER OF THE CLUB FOR A YR. RETURNED FOR 2 ADDITIONAL CHECK UPS AND NOT A SINGLE MENTION OF PAYING TOWARDS THE BALANCE. TODAY'S VISIT BROUGHT UP THE BALANCE DUE TO THEY WANTED TO DO SOME ADDITIONAL WORK. THE ACTUAL AGREEMENT IS FOR $50 DEDUCTIBLE AND THEN $5 A MONTH TO GO TOWARDS THE SERVICES PREVIOUSLY PROVIDED. TO DATE ACCORDING TO THEIR RECORDS I HAVE PAID $110 OF MY $790 BALANCE! LITERALLY THE AGREEMENT IS TO PAY $60 A YR, AT THIS RATE I WOULD NOT PAY IT OFF UNTIL OVER A DECADE LATER. WHAT KIND OF TERMS IS THIS!'! WHY WOULD ANYONE AGREE TO THIS!? I WOULD HAVE NEVER TAKEN THE SERVICES IF I WAS BEING FORCED INTO A DECADE LONG CONTRACT!
Other (requires explanation) I WANT MY BALANCE REMOVED. I WANT TO CANCEL MY MEMBERSHIP. LET ME OUT OF THE AGREEMENT THAT WAS COMPLETELY MISREPRESENTED AND FALSELY LED TO SIGN
We can stop the payments but the remaining balance must be paid in full. We cannot release the patient from the contracted agreement. If she would like to discuss further payment options she may do so by calling 972-893-8730
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been going to my cleanings and having the payments for the smile month club for a year. I have yet to receive a single bill nor a receipt stating that my payment was going towards more than just being a member of the club. I was lied to and advise to ignore what was reflecting on the docs and now that the truth has come to the surface I'm expected to dish out $700 to satisfy a balance I did t even know existed?!?!! Please explain why this makes sense. . The services I also would like to add took place a month after I was in a car accident and had to have major surgery on my dominant hand. I was in a cast and still on meds. I feel a lot of the situation could have been handled a lot better if I wasn't lied to. I would have not accepted the services, think about it, a mother of 4, medical bills from major surgery, vehicle repair bills, missed time from work to recover. Why on earth do you think I would sincerely place myself on the hook for a contractual bill for a decade long balance? Why did I not receive any kind of receipt stating it was paying that balance? I'm attaching a copy of a pic of my hand so you can see I am being honest with you.
We have a signed agreement for the balance owed. We cannot cancel it. If the patient wishes to discuss this further she may contact our billing department at 972-893-8730
I paid for the same exact toothe crown twice.
In monday 09/16/2019 I lachandra ellis paid for the exact toothe crown twice the crown impression was never corrected. So since I had time I came back to mint to get it done. First crown was on a payment plan I paid off. Second crown was straight cash. I have time to get it done and get the crown. But I need a refund on the first crown
A refund because the crown wasnt made and when I made appointments either close on weekends or i called and said i was running late they told me to reschedule. My job (Texas department of criminal justice) had me work mandatory overtime so I would me running late leaving work late.
Unfortunately the crown has to be remade due to the patient not returning for a year to have it sat. We have documentation signed by the patient stating that she understands this is a possible outcome. We have to restart the crown process since the patient failed to respond to our attempts to contact her.
(The consumer indicated he/she DID NOT accept the response from the business.)
The crown was never made the lady came back with my molding but not a crown that's why I had to be reminded. Even the lady said it's was no crown in the zip lock back. I paid for 2 crowns and the zip lock back with my molding was there but no crown.
Unfortunately we cannot comply with the patients request. Thank you.
High prices on treatment plan and damage to teeth during cleaning. Lack of clarity on in network/out of network providers.
I went for a cleaning on 9/19/19- I checked by the address of the office and found that this was an in network provider with my PPO insurance.
I arrived and filled out a chart and then completed XRays and molds for a whitening tray.
The Doctor came in for my exam and did not introduce herself at all so it's unclear the name of the person who treated me.
After the exam the cleaning was incredibly short. I was then presented with a treatment plan including 6 fillings- which were not reviewed specifically with the doctor. Prices seemed high so at that point I declined to schedule treatment.
I left the office and felt a groove in my teeth that I've not felt before. I convinced myself it was nothing and left. I went home and ate and felt pain I had never felt before as well as had food getting stuck in my teeth in a way that has never happened before. I looked and it seemed a filling had popped out. A loose filling was never discussed during my visit.
I scheduled a follow up visit today and before my visit I wanted to research the high cost of the fillings. Not knowing the doctor's name it was difficult to determine if this was an in network or out of network provider. Based on the phone number this is an in network provider. Through my PPO the negotiated rate for a filling is 1/3 the cost I was quoted. The prices simply don't add up and nothing was submitted to my insurance.
There is no reasonable way to determine if services are in network or out of network, which results in unreasonable price gauging AND damage was caused to my teeth during the visit. All of this is completely unacceptable!
I would like free repair of the filling damaged during the cleaning and updated and clear information to understand in network and out of network claims and service prices as well as a clear predetermination of benefits based on the treatment plan.
We have no control over the patients coverage and cannot comply with her requests. We work diligently to provide the highest level of service at affordable prices. We are not able to redo a filling that was not completed by another provider at no cost.
I have been charged $5 dollars every month for a service I have requested to have cancelled . I do not recall signing up for this.
I have requested this be cancelled in numerous occasions however I am told I will be emailed by the manager or MS Geo. The a Dominique Pearson. No call has been made to me. This has been billed for a long time and I have received nothing
I need a refund for all the months I have been billed. I tried calling on several occasion and I have even gone to the office ebut I keep being told they do not handle cancellations . So I left my information but no one called so I then called 972-893-8710 with Ms *** and still no cancellation then call to Dominique Pearson and also no cancellation has happened. This is bad customer service
The smile more club cannot be cancelled. It is a payment arrangement that is repaid at $5 per month. The customer can pay the remaining balance or continue to pay the balance at $5 per month. We do have signed documentation for this agreement on file. Please call our billing department at 972-893-8730 for more information on this.
(The consumer indicated he/she DID NOT accept the response from the business.)
The times I have spoken to the reps they've stated it will be cancelled. Is it life long? What do you mean can't be canceled? So you respond to Revdex.com but can't call the customer or email like employees have stated they will? That's ok you can't cancel this 5 charge I'll take my 5 year 5 family relationship elsewhere you mint have lost customers aling with my siblings because I always recommend you but be sure u will put this out.
This is not the smile more club. This is the $5 goody monthly bag promo they had running and no longer offer
The patient may have a balance which is why it cannot be cancelled. She must contact billing at the number provided to pay her remaining balance in order to have the $5 charge cancelled.
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I have called the billing department multiple times. I do not I repeat do not have a balance. Seems like the run around just like on the phone. I've never picked up the monthly goody bag it's not worth $5 a month
Refusing to give my money back unless I sign a form not saying anything negative about them.
I went to Mint Dentistry on April 8, 2019 and was measured for a crown and I paid for it with my Care Credit card. Before I left the office, I was told that I would get a call when the crown is ready. July 1st I called wondering where's the crown and I was informed that it takes 3 months . I knew that wasn't correct (before I scheduled an appointment I asked how long does it take to get a crown and was told 3 to 4 weeks) but I said thank you and I'll wait for your call. August 7th Mint Dentistry finally said we aren't sure what happened with the lab and your crown. I requested a refund. August 19th I spoke with someone from Patient Relations to get a refund. I was informed I have to sign a refund release saying I will not say anything negative about Mint Dentistry and the employees. I sent a request to have the sentences removed before signing. September 4,2019 I was told signing the release form will be the only way to get my money back, the person said his hands were tied.
I would like to have a refund of $885.70. I will not sign a form stifling me from free speech. I ordered a crown, paid for it on April 8,2019 and I didn't receive it. The month of August came around and I still hadn't received the crown I paid for. I requested a refund. I was told I can't receive a refund if I don't sign a form saying I will not speak negative about Mint Dentistry for giving me my money back. This in not a settlement case with medical negligence, this is a refund request. I ordered a crown from Mint Dentistry, I was never seated for a crown by Mint Dentistry and I want my money back without contingencies of telling me what I can and cannot say.
We cannot release a refund without documentation. We have agreed to refund the amount but must have the documentation to release the funds.
I had a crown done in 2014 and it has broken and I feel that they should be responsible for repairing this shouldnt have broken within 4 years.
With my crown being broken they are telling me that because of my right molar on the left side of mouth is the reason my right front tooth broke. I disagree I feel that they didnt put enough cement on that my tooth not only that I had braces done before the crown was done. Well the young lady takes out the bottom of bridge as well which she was not suppose to have done that from what the other dentist are telling me. I want them to be reliable for my repairs.
I want them to be reliable for my repairs. With them not putting enough cement on my tooth and also taking the bridge out and leaving my teeth at the bottom sitting off into my gums. Im livid and when calling to speak with someone in corporate no one will give the number.
The tooth in question is non-restorable and has been treatment planned for a custom abutment and implant. The patient has requested that we complete this at no charge which we cannot do. The patient has not made her required 6 month check-ups in 2 years. Even with that we have agreed to complete the implant crown at no charge. We also explained to the patient that there is a lot of stress on #8 and #9 and the treatment to address this has been on her charts since 2013.
(The consumer indicated he/she DID NOT accept the response from the business.)
No because they did not put enough concrete on the right tooth my left molar has nothing to do with my right front tooth breaking in half. If that is the case I can say because the young lady that removed my bridge from the of bottom of my tooth caused my right tooth to be loosened. Would that be fair. offering to spare me 900.00 is ridiculous when the job is going to run over $5000.00
Amazing place. I didn't really understand the hype around Mint until I went, now I know why. The staff was amazing and friendly. The hygienist that helped me was top notch and amazing. Thank you Mint!
Company should not be making solictation phone calls to my cell phone, they do not have consent to do so.
I have several ringless voicemails and phone calls stored on my phone from Mint, and they had no consent to make these calls.
Contact from their legal department
I will have this patient's phone number taken off our lists.
I WAS CHARGED FOR A SERVICE NOT RENDERED. AT THIS SITE. ON APRIL 2ND. THEY CHARGED MY CARD TWICE . ONCE FOR 153.00 AND THEN FOR 650.0O. WHEN I CALL THEM TO ASKED WHAT HAPPEN THEY DENIED THAT THEY EVEN CHARGED MY CARD. WHEN I INFORMED THEM THAT I HAVE TWO RECIPES FOR THOSE CHARGES ON THAT SAME DAY SECONDS APART. THEY STILL DENIED THAT THEY CHARGED MY CARD.THEY GAVE ME BILLING SO I CALLED THEM AND THEY WOULD NOT TALK TO ME.I CALLED CORPORATE OFFICE THEY TRANSFERRED ME BACK TO I-10 OFFICE. WHICH THEY GAVE ME A DIFFERENT NUMBER TO CALL.AT THIS POINT IF I DO NOT GET MY $803. BACK BY END OF DAY ON MONDAY I WILL FILE FRAUD CHARGES ON MINT BY END OD DAY ON TUESDAY.
Product_Or_Service: NONE
Other (requires explanation) REFUND OF ALL OF MY MONEY
Unfortunately we do no have the money that the patient is referring to refund. The card processor "Pay Simple" has confirmed this to us and to the patient. We have not received the money to refund. The processor stated they did see the authorizations but the funds were not sent to us. They also stated that the funds should post back to her account soon. This dispute is with the processor not MINT. We have provided the patient with contact information on the processor.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have dated receipt. And can can provide that receipt and money is out of my account and paid to MINT. on that date.
AS OF YESTERDAY 05/02/2019 MINT dentistry HAS REPLACED ALL MONEIES BACK INTO MY ACCOUNT. NO FURTER ACTION IS REQUIRED AT THIS TIME. YHANK YOU FOR YOUR HELP. HOW EVR THEY STILL CLAIM THEY NEVER CHARGED MY ACCOUNT BUT I AM GLAD I HAVE THE RECEITS TO PROVE THAT THAY DID FROM THE BANK CARD.
Having a hard time cancelling a monthly $5.00 automatic deduction service I signed up for.
I signed up for a $5.00 a month service with Mint Dentistry called Smile More Club. For an automatic deduction on a credit card monthly I was told I would receive whitening gel, toothbrush, and other dental hygiene products as well as deductions for certain dental procedures. I pick up the products at my local Mint location where I rceive my services. I now would like to cancel that monthly service and deduction, but am finding it almost impossible to do so. Last time I was in the office I requested to cancel I was told I could not cancel in office. I have called a total of four different times requesting to cancel. I speak with people who tell me that there is no cancellation confirmation number to be given during the phone call but that I will receive a confirmation email. I confirm they have the correct email and I never receive any emails. Each time I call I give the same information and no one seems to be aware that the service is to be cancelled. Seems as though the 24th of the month will be here and I will be charged again when I have put in four requests to stop. Please help. Thanks.
I simply want the $5.00 automatic deduction taken to stop as I have requested, and that there be an acknowledgement and confirmation of my cancellation request.
Hello Ms ***,
I will take care of this for you today and have an email confirmation sent to you. We are very sorry if it has been difficult for you to get this suspended.
Sincerely,
MINT Dentistry
(The consumer indicated he/she DID NOT accept the response from the business.)
Today is April 13, 2019 @ 11:50 am and I have yet to receive confirmation email of requested cancelled service. The response from Mint Dentistry stated that the matter would be taken care of "today" 4-11-2019. No confirmation email received! No communication of any kind.
Hello,
We are very sorry that you have been unable to receive confirmation on the suspension of your smile more membership. I have sent the request to the proper channel today and you should receive a confirmation soon.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged another $5.00 on April 24, 2019 on my credit card. I want the $5.00 refunded and the matter closed. This is 2019, it only took a second for them to initially take the money and weeks and weeks to stop the reoccurring charge. I will also be disputing the charge with my bank. I do not recommend MINT Dentistry to anyone.
Filing I had done 5 months ago fell out and no one is calling me back or returning emails to resolve this issue.
I had an appointment on 2/15/19 to replace a filling that only lasted 5 months. When I got there, MINT wanted me to pay full price for a replacement. I have emailed and left voicemails for ***, who is in charge of Patient Experience, without any form of response back from him... I have fillings that have lasted for over 10 years from another dentist without any problems. Mint notified *** while I was there in the office and he declined to assist me in a replacement filling and wanted full amount to fix the issue. My problem is that Mint will not stand behind their work that they performed. Mint gave me a copy of the consent form that I signed prior to getting the filling done in the first place. A patient must sign all consent forms prior to going in for service. I did sign this knowing that I have other fillings that have lasted for over 10 years. I did not think at the time of signing the form that I would only get 5 months out of the new filing from MINT.
I have tried numerous times to contact *** to see if MINT would make things right. He has not responded back to my email or voicemails.
I believe that MINT should stand behind their work , as all other dentist in my experience have done in the past.
I would like a full refund, including the $149 that I paid out of pocket and the difference that my insurance paid. I do not trust MINT to do the replacement, especially since no one has followed back up with me. I will go to an independent dentist to have the work PROFESSIONALLY done.
This patient has been dismissed from care for being rude and disorderly with our staff.
(The consumer indicated he/she DID NOT accept the response from the business.)
That is far from the truth. I never was rude or disorderly with the staff-not at the time when I was in the office.
I did become annoyed that no one would return my phone call or email in a timely matter. I did express my displeasure on how they communicate with their patients, but that was only through my voicemail that I left for ***. I never was disorderly or rude while in the office.
I did question why they wanted to charge me for a replacement filling when it didn't last long. I asked to speak with management about that but they brushed it off and said I would have to speak with ***. But never was I disorderly.
myself and my daughter came in today for filling , my daughter name is *** , she came in with needing 7 fills and left w/ a chipped tooth
she had 3 fillings that were on the bottom teeth right in the front in between the gum the front tooth on the bottom left side was sawed down with out consent and now looks like a slope of a hill her teeth were not slanted prior to us coming today and then no one even had the courtesy to explain what happened as if my 15 year daughter and my self was not going to notice a SLANTED BOTTOM FRON TOOTH this is un expectable if she did not know what she was dong she should not be practicing on my child !!! and shooting her with needles in areas that were not even going to get the work done this was a HORRILE experience and I want my daughters tooth filled down to match the others as it did before !!!!
fix the tteeth to match s you can not tell where you Clearly sawed or broke it off !!!
Chip was on a previous composite filling. Dr. added composite to the tooth and showed patients mother before they left the office. Dr. noted that the mother left satisfied with the work.
Im willing to loose every tooth in my mouth before I step foot in another Mint Dentistry! Apparently I must be old school, because their style of Fast Food chain dentistry ain't for me! I'm used to seeing the dentist and having them base there agenda on my needs and not their pockets. I've Mede 3 different appointments for the same problem and I still have the same issue! It seem as tho there style is to hire anyone to sit behind the front desk because I've received better service at the local corner store, I left one location due to bad service for another location and My experiences were the same. I called there customer service rep, *** who promised me a 100 credit to my account that I never received, so the people in charge ain't even do the right thing. The bad part is the founder Dr. *** get on the radio speaking about faith, when his actual practice or employmees don't reflect the same. I'm going back to the old mom and pop dental office where the dental experience and treatment is real.