Mint Dentistry

Mint Dentistry continues to make unwanted calls to my cell phone and leaving voicemails.
I went to the business once and was unhappy with the service. I found another dentist that I prefer. I have not been to this business in 2 years. The first time they called me back 1.5 years ago I let them know that I found another dentist and would not be back and asked them to remove me from their list. They said they would. 6 months later another phone call, I repeated that I found another dentist and asked them to take me off their list and to stop calling me. 6 months later, same process. Again today, I have received another phone call reminding me of their great deals and specials and to "come in before this years benefits run out!" This company continues to call me over and over again and never removes me from their calling list.

Paid for a membership and they wouldn't give me my free cleaning without wasting 1 1/2 hour of my time, and told me it's business protocol
Went in for an annual cleaning (membership that I've already paid for). After doing exams, they wanted to tell me how much my procedure would be. Literally took an hour and a half total to tell me how much I needed to pay to fix all of my teeth. After coming to me an hour and a half later, the lady desperately getting me to sign more forms, pay an additional 5 dollars and waste more of my time that day just to meet the requirements of their insurance billing cycle! I have insurance and my cleaning was never done. Lady who was deseperrlt trying to sell me more even thought they finished my cleaning and told me to come up front when I told her I'm not paying a dime out of my pocket, when I came in for a simple teeth cleaning. Talk to manager and she was not understanding that I should of got what I paid for and not been hassled about getting work done, NOT ASKING AT ANYTIME IF I HAD EXTRA TIME TO HAVE WORK COMPLETED THAT DAY! After all, I just gave up and told them I've wasted a lot of my day and never received a cleaning, which three other guest walked in and were giving treatment orally and I never received anything but an exam. I feel I was completely cheated out of my money/membership and service to their company, because they seen I had a lot of work needing to be done, and they wanted to make it a priority to get it done before their business needs, versus the customer. When you barely have time in a day to do things and you expect to come in and waste a hour and a half to someone asking more money out of you when you've paid them, is completely wrong!

During a cleaning I believed the lady damaged my tooth causing it to break. They refuse to fix it unless I agree to services not needed or wanted.
On 11/21/18, I went to Mint Dentist to get my teeth cleaned and get whitening done. They did full set of x-rays and exam before the cleaning. My teeth did not show any decay or cavities. After the cleaning my gums were very sore. So sore I could not brush or floss for two days. When I did floss the back part of my tooth came off. I made another appt. and told them I believe they damaged my tooth during the cleaning and they got me back in on 12/03/18. Again a female took xray's of the damaged tooth and doctor gave me another exam again she did not find any decay in the broke tooth. But she immediately started making excuses why they were not responsible for the damage. I told her the tooth has no pain, but I just wanted a Crown on it because the broke tooth was sharp and causing pain to my tongue. She sent lady over to tell me the cost. Lady came over and told me it was about $1,700 but would only be $400 out of pocket at Insurance and discount program. I told her that was fine. She then told me she would be right back. She came back and stated she spoke with another doctor who wanted me to agree to a Root Canal at the cost of almost $2,400 and said after insurance and discount it would $1,600 out of pocket. I told her I did not want the Root Canal, just the Crown. I told her that I just needed the Crown because my tooth was broke, I did not need a root canal because there was no decay the tooth already had new filling in it. LAdy came back and stated the doctor Okamoto refused to do a Crown unless I agreed to the Root canal. She said the doctor told her it was unethical to do a Crown without a Root Canal. I told her it was unethical to require a Root Canal that was not needed when I only needed a Crown to fix a broken tooth. I believe since they found out I have insurance that are just trying to run up the bill which I believe is unethical. They refuse to do any work on my tooth unless I agreed to the Root Canal. They should be prosecuted for extortion. I would be happy to speak with the media regarding my experience with Mint Dentistry in Cedar Hill, Texas. I want it fixed before it does get infected and causes bigger issues from being exposed.

I was diagnosed with a chipped tooth that he dentist said would require a crown. She was very clear that there was no decay, the tooth was perfectly healthy and there was no need for a root canal. When I returned for the crown, a different dentist performed the procedure.

The next week I had increasing levels of pain. extreme temperature sensitivity and a constant dull ache coming from the tooth. When I returned explaining these symptoms, the doctor did a small bite adjustment on the temporary crown and then showed me the x-day they had taken. She explained that when they shaved down the tooth for the crown the root became exposed and it was in need of a root canal.

I went to an Endonics specialist the next day who confirmed that the tooth had been shaved down too far and that the nerve was inflamed and swollen. He performed the root canal at additional cost to me.

I am very frustrated as the tooth was clean and healthy and should never have had to receive RCT. The chip has been clean and healthy for years, but I can understand the dentist wanting to place a crown. However - she was absolutely adamant that I would not need root canal. Had I even been advised there was the possibility I would have refused treatment. I don't believe I was properly informed before giving consent. Additionally - I am unhappy with the quality of the work performed which resulted in a substandard outcome involving lasting pain and additional cost to me.
Product_Or_Service: Crown Treatment

Mint sent me to Dr. *** to perform another root canal on same tooth MINT had done.The tooth is now fractured and I'm left to pay over again.
Mint did a root canal and placed a bridgr over the tooth (to save it they said) in 2015.In March 2018,was in pain, MINT confirmed I needed another root canal on the tooth they had did, but because of the bridge over the tooth, they had ti ref me to Dr.***. I paid over $1k(pymt plan)started in March 2018, my mouth now has an infectin under the same tooth.MINT said it was because of the root canal Dr.*** just performed,sent me back to him/Dr *** confirmed my tooth is fractured only option to remove the bridge(that I paid for) pull the tooth, do implant and another bridge at my expense. Dr. Pate did say he would refund his portion, but MINT is not offering any assistance with this expense. I went to a Dr.they ref me too. I have never a=missed payment. I should not have to pay for a bridge all over again. I struggled and paid for that and a single parent, Money don't come easy for me, and I NEVER missed not one payment to MINT or Dr. ***. I should not be left with the expense, this financial BURDEN - ALONE.

I had a terrible experience with them taking over 2 month for an immediate denture that normally takes 1 week in all other dental offices in town. Come to find out all of their doctors "must" send all cases to their very own "Mint Lab". I could not find the location of the lab from an internet search, which makes me wonder if indeed it is located in the U.S. Then I saw this review page where all the reviews are either 0ne or five star! nothing in between! I know the Mint Dentistry staff would never leave a one star review for their own office!

I had an appointment yesterday to get a crown, the receptionist was great the dentist and the dental hygienist, now that is another story. They were extremely rough with me and had a non caring, nonchalant attitude. The hygienist Olivia rammed the suction down my throat so that I was gagging and she never apologized, so when I lifted up to address her the dentist said " "look we are pressed for time" because she had applied the cement/glue to hold the crown in place, so she basically wanted me to just disregard what had just happened, but what was also amazing to me is the only person that apologized for that mishap was the reception. I proceeded to inform her that I had been a customer of Mint Dentistry for approximately 2 + yearsrs and that I would never return to the Westheimer location or any other location for that matter. The dentist and the hygienist need a customer service course, not a class but a course. I am a customer, or shall I say, was a customer and I should have been treated better than that!!She apologized for the dentist and the hygienist but that just doesn't cut it with me because she didn't do anything wrong, so there was no need for her to do the service recovery!!!!!!!!!! I imagine Dr. *** Harrison has made a lot of money off of customer like myself so he probably feels at this point there is no need to sweat the small stuff or even be concerned about a customer complaint!!!!!!!

Had an amazing visit here! A+ service and care!

I was floored by the atmosphere as soon as I came through the door. Service was top notch throughout my visit. Two big thumbs up!

I absolutely love Mint Dentistry. From the minute I walked in, I was treated like a celebrity. I loved my hygienist and the office manager *** was very helpful.

Shout out to Dr. *** for being so informative and accommodating. I actually liked going to the dentist.

This is my second visit to Mint and it was just as good as the first! Top notch service and patient care! This is my new dental home!

The people were so nice and the office was beautiful. My last dentists was not like this. The front desk staff were fun and the dentist was very personable. I look forward to going back.

I suffer from deep dental anxiety so I can't go to just any dentist. After seeing all the advertising and new locations popping up I decided to give them a try and I am glad I did. From the beginning to the end nothing but the best service and treatment. I will definitely be coming back!

BEST DENTAL VISIT YET! I have been going to the same dentist for years and when he retired I had to find a new place to go. I was referred here by a coworker and I am so glad I gave them a shot. Dr. *** did an amazing job along with the rest of the staff! 10 STARS!

I was seen at the Grapevine, Texas location for my yearly exam and cleaning. I had B *** as the hygienist and he was EXTREMELY rough. I have several crowns and bridges and he was prying underneath them to the point where I thought the pressure was going to pop them off. He pinched and scraped my gums through the entire cleaning causing me a lot of pain and to bleed to the point where he had to stop and rinse my mouth for several minutes. Instead of using the high pressured water, like all my previous cleanings, he only used the scraper. I have high dental anxiety anyway, but this was too much! I was supposed to get additional work done on this visit, but I was already in too much pain. I rescheduled the work for next week. I am honestly afraid to go back, but I do not have the money to go to another dental facility since they already charged my insurance for the exam. I went home and ate dinner Friday night after the cleaning and my crown popped off when I was chewing my hamburger. I had a panic attack! I have had this crown for two years! With all the dental work I have had, I have never had a crown come off! I knew this cleaning was bad, but now I am severely worried that he has damaged other teeth! I called the office and told the answering service I was in severe pain, but he said there is nothing I can do until Monday. I went in this morning and the receptionist said that the office is closed. I asked if I could go to a different location and I was told no and that they could see me in the morning on Tuesday. So now I have been in severe pain for over four days caused by a terrible cleaning, and no one from the office seems to care. They could at least have given me a prescription for the pain... I am miserable!

Paid to get 4 teeth extracted but never got treatment done. Was told I would be refunded and was charged instead on 6/1
I came in to get 4 teeth extracted on 5/18 but instead sat in the chair for 1hr30min just to be told they would no be able to do it. I was told I would be refunded for my payment and was given a paper showing it was cancelled but that wasn't the case. I just checked my statement and the payment official posted on 6/1. On top of them over charging me for my cleaning a few weeks prior.

I feel as though they maxed out my dental benefits to get more out of pocket for my extractions and never ended up completing or starting my treatment.

TERRIBLE EXPERIENCE

They said I had 2 cavities I believe it was not true. They even showed me the film but I could not see anything. I am very clean with my mouth.
My first complaint:
My crown was placed in my mouth haste and now every time I floss I have blood in my molar. The dentist hurried through as I had waited over an hour and it was in lunch time and I believe he did not care how he treated me.
My second complaint for two times: They said I had tiny cavities and I did not see them in the film.
My third complaint: I waited for a 1/2 hour to be told that my federal insurance was not accepted any more and Courtney, the manager and her staff of immature workers, were not at all courteous or in concern about my wait and the fact that they had scheduled me on a Wednesday when the office was closed. I just happen to confirm the appt. and was told they gave me the wrong day!

Mint Dentistry on Copeland Rd. in Arlington botched my crown and now refuses to refund the $ I paid, so I can get it re-done with another dentist.
I recently got a root canal, a temporary crown, and then a permanent crown from Mint DEntistry. The permanent and temporary crown left me in a great deal of pain. My gum is still irritated. The extraction on the right side is still painful as well.

I came in to have the bite adjusted on the crown and was very displeased. Dr. Tanase and the temp on duty made me very uncomfortable. The temp kept suctioning my lip and gum with the instrument. This seemed to throw off Dr. Tanase. She proceeded to file my bite down to a flat state that has left me unable to chew properly. She did not give me the option to look at it in the office and see if I was pleased.

Something told me to look at my tooth when I got to my car. Unfortunately, my tooth has been shaved down to where it is not even with my other side teeth. It looks ridiculous. I went back inside to complain. Dr. Tanase lied and said that both sides were the same and looked fine. I responded that she just didn't want to admit that she messed up (which she did) and before she walked off like a 7th-grade girl, she said that she would have Dr. Hardaway do a new crown for me. So basically she admitted that she botched my crown.

I do not want Mint Dentistry to do any more work for me. My gums are still irritated (which Dr. Hardaway noticed but did not provide any explanation for upon examination) and I can't chew properly on my left side. I also can't chew on my right side at all due to the extraction ( I have bone growing out of the extraction site). So basically this is a quality of life issue.

I want my approximately $500 for the crown back, and I want to be reimbursed to go to another dentist and have my teeth fixed properly. This is the worst experience I have ever had at a dentist's office.

Upon speaking with Amber last Friday, she said that she would not be able to refund my money because I agreed to the appearance of the crown when it was put in. Yes, I did. But this is not a valid argument because when my bite was shaved down, Dr. Tanase conveniently did not have me look at the crown, because she knew she messed it up. I had to see that for myself. When I went back up to the office immediately after realizing that she had botched it, she lied like I can't see. This is not acceptable for any service organization.

I *** made an Appointment due to I have an issued as of pain in my Mouth so she the Lady we is the Manager at this office state to me that they can do a Root Canal or can Filled my Cavity I remember early this years I had my teeth clean and I notice that they who I talking about Mint Dentistry did not do and X-Ray on my Teeth and when I went in on April 25 @ 3:30 even got an call back and stating that they have an Dentist to do my teeth well when I got there @ Mint IN South Arlington I was check in by the Receptionist and they clean my Teeth and did not repair my Root Canal and the Lady lie to me I call this Number XXX-XXX-XXXX and told this Guy he promise to call me back I am still waiting for his call back Mint only specialized in teeth whiten this people or fake I know for a fact that they can not perform an Root Canal nor Filled a Cavity or pull a tooth they charge your Insurance and tell bald face *** lies and can not provided Services other then teeth Cleaning these people need to be put out of Services

The dental procedure performed was poor quality, bonding completely fell out of my mouth within 24 hrs-refund refused and complete info not provided.
On 4/11/18 I went to Mint Dentistry for a cleaning and bonding on my two front teeth. I was quoted a price of 360 which included an annual cleaning plan that I would have to purchase to get the bonding at the reduced price of $300 (reg price $820). On 4/12/18 at approx 5:15 pieces of the bonding stating falling from my mouth until all of the bonding fell out around 6:00 p.m. I immediately called; got answering service and asked for a call back the next day. No one called by 10:00 am the next day so I call and spoke with the Manager, Jordan. I told her what happened and that I was not satisfied with the quality of their work, specifically the bonding material they used as bonding on my teeth and I requested a refund. She (Jordan) stated she could not give a refund and that's why they "recommend veneers" instead of bonding. I explained, I did not want nor need veneers. I also asked about the quality of the bonding material used and inquired that the bonding material should certainly be guaranteed to last for more than 24 hours. Jordan said they could not guarantee that and again stated "that's why we recommend veneers". I explained that other dentists have provided quality bonding that has lasted for certainly more than 24 hours, most last for more than 24 months. So, I then explained to Jordan that I also didn't realize the retainer on the back of my two front teeth was removed by Mint until I finally got feeling back in my mouth after their procedure the day before. I explained that the retainer was placed there by prior dentists and I wanted it placed back behind my two front teeth. Jordan, first denied that I even had the retainer! I had to argue with her for several minutes and informed her that that could be verified by my X-Rays. She then stated "we don't have the equipment/tools" to add the retainer/bonding (but the removed it and didn't tell me). She said they could not add my retainer back after they removed it without my permission. She also said that boning can easily fallout due to pressure and could not guarantee ANY bonding procedure for ANY amount of time. I became more adamant about my refund and she said she could just use the same materials as before. Unfortunately, my mouth was sore because Mint Dentistry stuck me with 5 needles to deaden my gums for the original procedure and I have had quality bonding and know that it does last longer than 24 hours so I just wanted to get a refund and go to another dentist.