Mint Dentistry

Refund for fillings improperly done
I received three fillings from mint in august 24 after going back to complain about pain After a month the dentist to,d me to give it time. I filed a complaint with my dental insurance they have determined that mint did not successfully fill my cavities they have been reaching out for refund of all money I paid with no response.

Signed up for a program and canceled it when was in the office last in May. Keep billing every month.
Purchased the smile more program on my first visit. After my work was completed I canceled the plan on my last visit. They have continued to bill me monthly each month even though I was told it was done. When I called today Katie and her boss Jordan said I would not be getting my full refund and they would only offer a partial.

Mint told me I needed a root canal; therefore, I went to a specialist and they told me that was inaccurate.
This complaint is against the East Fort Worth location located off of 820. I went due to a filling in between my 2 front teeth that fell off while I had braces from Jefferson Dental Clinic. They proceeded to tell me that I needed a root canal on #30 molar. Furthermore, they stated I had an infection on a previous root canal also done at Jefferson Dental Clinic and that I would need to see a specialist. I went to see the recommended specialist. She did confirm that I did have an infection on the root canal performed by Jefferson Dental Clinic. However, she proceeded to tell me that she did not understand why I needed a root canal on #30 as I did not experience any discomfort. She then educated me by telling me that Mint gets paid for referrals which is probably why they were recommending me to a specialist without there being an actual need for a root canal on #30. I want an explanation as to why I was referred to a specialist for a root canal when the specialist stated I do not need one. This is beyond ridiculous. I was recommended to this dentistry by so many people in my family alone and I will inform EVERYONE of my experience. I cannot believe that one has to worry about sales practices with a dentist office.

I really like the friendly and attentive staff here at Mint Dentistry. They were able to see me within a few hours of my initial call. This was my first time coming here and I would recommend MINT Dentistry to my friends. Daryl was through, professional and answered all of my questions. Thanks Daryl! I came here for a cleaning and they did not try to push any unnecessary services onto me. I was concerned that they would up charge on some services like some dental offices, but I experienced none of that here. The entire staff was genuinely interested in my dental health. The office also has a great atmosphere with nice music, modern furniture and flatscreen televisions to watch during your cleanings. I will be coming back to MINT dental for my future cleanings.

Mint Dentistry repeatedly botched the simple placing of a crown on my tooth. I endured unnecessary pain and suffering. Misleading business practices.
1. March 18 - My original crown fell off in CA
2. March 21 - MD appointment - temporary crown put on
3. May 2 - received call from Leila offering earlier date
4. May 15 - Received message that permanent crown is ready to be put on for 5/18 although crown wasn't actually ready; received anesthesia and no procedure done
5. May 17 - Received message from Jay about crown
6. May 21 - Was supposed to get crown put on but it wasn't created correctly and was sent back to the lab
7. May 30 - Permanent crown ready (Courtney left msg)
8. June 6 - Permanent crown put on
1. During the procedure, I was asked to allow dentist to put in a bite guard to make it easier for them to work in my mouth. I explained to them that it might not be possible because I suffer from TMJ. They insisted we try anyway, which resulted in instant extreme pain.
9. June 8 - Received a call telling me that my crown was ready to be put on (the same crown that I received on 6/6)
10. July 15 - Permanent crown fell off in MS
11. July 17 - Made appointment with Jonathan for 7/18 to put crown back on
12. July 18 - Permanent crown put on again
13. September 3 - Crown fell off again while eating cake
14. September 6 - Talked to Jonathan about issue. After trying to make excuses for this ordeal, He told me to call him after I returned to Houston to set up appointment for refund.
15. September 18 - Talked to Courtney, who told me Jonathan was OOO so I left a message for him.
16. September 19 - Talked to Jonathan at 9:40 am and he tried to coerce me to allow a dentist at the North location to put the crown back on but I told him I'm only interested in a refund.
1. I first went to my previous dentist (not affiliated with MD at all) and had the crown put on without any anesthesia and experienced no pain or discomfort. Also, the procedure took a fraction of the time as with Mint Dentistry.
2. After all I've been through, you would think that there would be notes in my account that would have the personnel to pay closer attention to anything that involved me - not because I'm "special" but just to attempt to save a customer from leaving. However, my 9/19 visit was filled with needless waiting. The reason I call it "needless" is because when I first made the appointment through Jonathan, I made it clear that I only was interested in getting a refund. He told me that I had to go to the North location in order to get this process. However, the staff at the North location seemed determined to have me see a dentist. After I explained to the dental assistants that I had already gotten my crown put on by my own dentist, they still insisted that I get several X-rays taken. I complied and had at least 7 X-rays taken. After waiting for quite some time and repeatedly requesting to speak to a manager, I then spoke to Dr. Courtney Jacocks and explained this timeline to her. To some degree, she tried to make excuses also but after I refuted with details of how the dentists insisted that I use a bite guard despite my requests not to, there was not much she could say. But afterward, I was again left to wait several minutes and then started to request again that I speak to a manager. After some time of waiting, I was then greeted by Aracelly (who I had seen at the Spring location many times and who knew of my horrible experience). However, I did not know that she was a manager when I arrived to the clinic and she apparently had not been told that I needed to speak to a manager - so I was forced to waste all of that time (as well as unnecessarily being exposed to harmful X-rays) just so I could speak to a manager.