Mint Sim

The customer's service was suspended due to them violating our terms and conditionsWhen they accept our service, They are accepting our terms and conditions.Our terms and conditions can be found at the link below under number https://www.mintsim.com/plan-terms-and-conditions/ Misuse of Service or Device

Hello [redacted] -I greatly apologize for the delay in this response and for the SIM card that didn't work properly in your device We are happy to refund the amount of $requested in the Revdex.com notice received for the months of service Additionally we will review our refund policy to ensure it's clear to our consumers l Please reply for confirmation.Thank you, [redacted] Ultra Mobile

We have reached out to the customer via email and let them know the reason the port has not been completedWe explained what we would need in order to update the port and help get the number active.We are waiting for the response to help get this resolved

We will need the order number to look into the purchase to see if we can refund.Our towers have been upgraded so if they do not have a supported device, this could be an issue of why the are having spotted service.We will look into this though just need the order numberThank you

Mr [redacted] - We apologize for the lack of service you've received with your service We can offer credits for the time your service was not working A care representative is contacting you today to get more information on your service issues Thank you,

The customer used a significant amount of voice minutes for both monthsSince they used the service, We cannot refund for those months.We can only provide the refund for the month that the service was not usedTotal amount refunded will be $We cannot refund anymore than thatThank you

The number is not eligible for port inThe other provider will not release the number to usThe customer can submit a refund request on our mint sim website and we will be happy to refund the amount of the purchase.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been told by MintSim support that I can get refund if I can not use their service at office due to signal issueI was under the impression that MintSim is working on a Wifi calling on [redacted] , That is the reason I have been hanging with MintSim for so long even without service Regards, [redacted] ***

The customer used the service for months and then ported out 1/2/We have refunded the last month in the amount of $

We apologize the 2nd SIM did not have connectivity Our representative Summer has been in continual contact with Mr [redacted] We attempted to find him a retailer that can continue to help, but the closes is hours away We informed him that we would be processing a refund today Summer will follow up as well to ensure the refund goes through Thank you

The refund policy clearly states refunds are not allowed once the SIM has been activated When doing the activation you additionally have to click on a pop up to acknowledge the refund policy and Proceed with Activation There absolutely no misleading or inaccurate information on the web site You can always keep your number when PORTING IT OVER If you just do an activation a new number will be provided as stated as there's not an original number provided to activate Again, we are happy to help you in porting your number over if it's still available and another month of service on top of the other two months you already have I'll have a Customer Service Specialist contact you to assist with the port and ensure you receive the month credit

Our Care team contacted the customer regarding not receiving a SIM card A new SIM card was sent to customer for receipt in 2-days We will follow up to make sure the customer receives the card and has no issues activating Should they still not have service or issues with the new SIM we will honor the refund.Thank you,

The sim card cannot be reactivated once the customer chose to port outThey passed our refund policy date and we will not be able to issue a refund due to our terms of service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Contrary to what the business wrote in their response, I was not offered a free month of service resolve the issues with my account when I spoke with the representative todayWe arranged a phone appointment at 12PM today that was not kept by the Mint Sim representative, and I was not able to connect when I called herTo her credit, she did e-mail soon after apologizing for missing our appointment and stating that she would call back at the times I requestedI'm glad to see that the root cause of the original issue has been identified, however.In any case, the resolution discussed here does not resolve the issueAs I have already secured cell service with another provider, I cannot make use of a free month of serviceAgain, I would prefer a refund of the months of service I cannot make use ofI I feel that the $partial refund I originally requested is fair to both parties, as the additional ~$I paid should cover the service I already received Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I add the original letter from the bank sent to me (I hided irrelevant info), it says "...we'll reverse the temporary credit for 503.11$ that we previously applied to your account..."I have also recorded a phone call with the bank. they said that the bank return the money to the company.I'll add other letters from the bank and the phone call If needed. please solve this issue with the bank, not with me. I want the refund we agreed on. Regards, [redacted] ***

Hello - In review of this complaint the customer didn't request for his number to be ported in, which is how they keep their original number while changing to a new carrierCustomer activated the SIM and skipped over the double verification process (pop up box that comes up that the customer must click they have read and understand the Mint SIM refund policy in order to proceed) of porting vs activating the SIM This box clearly states the refund policy and acknowledging Mint SIM will provide a new phone number and gives the option to click to the previous screen to transfer the existing number We can offer a one month SIM credit, but can not offer a refund as the policy clearly states in the promotion purchasing one month you get months free.Thank you,

We apologize for the text feature not working correctly and that we were unable to fix itTypically we would send you a new SIM to remedy the issue, but you ported out to T-Mobile the same day, so we were unable to do soThis refund was issued yesterday 4/24/Thank you

*** - We apologize for the delay in this response as well as your unsatisfactory experience with Mint. In review of your account both SIM cards were activated with one needing to be ported, which has been completed. We would like to offer you a $credit for each of your
lines ($total) to your account, which can be used for data or international calling for your inconvenience. Please respond to this email for verification.Thank you,*** ***Ultra Mobile

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not requesting a refund because I have moved, but because I relied on your coverage map when I purchased the month plan which indicated this area will have coverage
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This company FALSLY represented that they were able provide specific services that they were unable to performIt is rediculous that I should be required to pay for months of a service that does NOT work as stated.]
Regards,
*** ***